Resident Services Coordinator
29 days ago
Sacramento
Job DescriptionJoin Mutual Housing California’s Mission to Build Equitable Communities! Are you passionate about affordable housing and empowering communities? Do you believe in creating vibrant, inclusive neighborhoods where everyone can thrive? Mutual Housing California is seeking dedicated professionals to join our innovative team and advance our mission of developing, managing, and supporting sustainable affordable housing where residents are partners in creating equitable communities. Our team is our strength! When you join Mutual Housing California you will be surrounded by affordable housing professionals who are an experienced force for revitalizing low-income communities by strengthening neighborhood assets and developing community leadership. About Mutual Housing At Mutual Housing California, we are driven by a powerful mission: to develop and manage sustainable affordable housing that strengthens neighborhood assets and empowers resident leaders. Founded with the vision of revitalizing low-income communities, we are a locally controlled nonprofit committed to addressing historic inequities by creating high-quality, affordable housing in safe, healthy neighborhoods. Our residents are at the heart of everything we do, partnering with us to build thriving, equitable communities. We look forward to meeting you! If you’re inspired to join a mission-driven team dedicated to affordable housing and community empowerment, we want to hear from you! Together, let’s create sustainable, affordable housing where residents and communities thrive! Our compensation and benefits show how much we value our team. • Medical, Dental, Vision, & Employee Assistant Program: Kaiser plan fully covered for Employee and dependents, • Optional Life, Long Term Disability, Critical Illness, Identity Theft Protection and Accident Insurance, • Generous paid time off, including 16 paid holidays which includes the week between Christmas and New Years, • 2 Floating Holidays (16 hours) Job Summary: Our Resident Services team connects Mutual Housing affordable housing residents with opportunity through a wide range of direct services and community building strategies. Resident Service Coordinators (RSCs) are responsible for providing a variety of services that promote these goals. Required Skills & Qualifications: Direct Resident Service Coordination and Individual Assistance • Provide individual resident assistance, including support with applying and/or maintaining public benefits, maintaining housing stability, seeking individually identified opportunities (employment, continued education, volunteering as examples) or budgeting., • Support residents with concerns about the property and neighbors, including mediation, crisis intervention, housekeeping issues, and housing re-certifications. Receive and address referrals for support from Property Management team. Collaborate with tenant case managers, if available., • Develop and maintain a service provider referral network. Refer residents to address needs not covered by our team and follow up on progress., • Host service partners that are relevant to resident needs at resident meetings or through group workshops., • Provide good customer service, acting courteously, compassionately, and responsively to all residents., • Recruit and build relationships with residents in an inclusive manner through door-knocking, one-on-one meetings, fliers, phone calls, and other methods as deemed effective. Facilitate planning, coordinate and host resident community engagement activities with a goal of building neighbor connectedness., • Build relationships with community-based organizations and connect residents with engagement opportunities with local programs, events, and advocacy groups., • Coordinate with Property Management on services provided for residents, including:, • Meeting on a bi-weekly basis to discuss referrals, assess service needs, discuss resident concerns, plan resident meetings and events, and discuss other developments related to the property and residents., • Focus on residents in jeopardy of losing their housing by brainstorming Service, Case Manager (if available), and Property Management solutions., • Discuss and collaborate on property and resident safety concerns., • Planning, designing, and participating in resident meetings, property events, and other activities together., • Accurately and efficiently enters data into various online customer tracking systems in a timely manner., • Provide accurate and timely reporting on resident status using digital and paper resident services files, following standards on services note writing and based on Mutual Housing document and privacy standards., • Complete monthly, quarterly, and annual reports in a timely manner, including program reports, client surveys, client success stories, event summaries, and program photos., • Report to work as scheduled and follows call-in and approval procedures for time off., • Organize and prioritize work effectively., • A minimum of one to four years of experience in basic social service delivery, with preference for experience in property-based social services., • Experience and proficiency in working in diverse, low-income communities with cultural competency and sensitivity, and inclusive practices., • Russian, Vietnamese and/or Cantonese language skills required., • Able to use good judgement and seek advice when appropriate., • Demonstrates a positive attitude, respect, and rapport with colleagues., • Has at minimum a high school diploma or GED, • Basic knowledge of Microsoft Office., • Willing to complete updated CPR & First Aid certifications, provided by Mutual Housing., • Must pass criminal background screening, including education verification and DMV check., • Certified in safe food handling practices, with annual renewal, provided by Mutual Housing. 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