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Border Patrol Agent (BPA) – in the Federal Security and Public Safety Sector Experienced (GL-9 GS-11) SAME MISSION, NEW DRIVE! You love protecting your community and doing your part to keep our nation safe. But maybe you’re looking for a change of scenery? USBP is hiring immediately for full-time, career positions, where your prior law enforcement officer (LEO) experience may qualify you for higher-graded Border Patrol Agent (BPA) opportunities. Continue making a difference with the nation‘s premier federal agency charged with securing our borders and protecting our country. Whether you gained this experience as part of a military police unit or as a member of a state or local law enforcement organization, you have an opportunity to work with highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission. Check out the duties and responsibilities section below, along with the qualifications section to see if you are eligible. Now is the time to make your move, along with excellent base pay, location pay, exceptional benefits, and job stability, USBP is offering up to $60,000 in additional incentives to newly appointed Agents (see details below). DON’T FORGET TO CHECK OUT THE INCENTIVES – SEE SALARY SECTION BELOW IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations. U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates’ first-choice preferences. Relocation may be required. U.S. Customs and Border Protection (CBP) is hiring immediately for these full-time, career Law Enforcement Officer (LEO) opportunities. Salary and Benefits: Salary for newly appointed law enforcement Border Patrol Agents varies from: Base Salary: GL-9/GS-11, $63,148 - $120,145 per year Locality Pay: Varies by duty location. Overtime Pay: Up to 25% Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression from GL-9 to GS-11 to GS-12. You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in the lower grade level. All Border Patrol Agents may select from an array of federal employment benefits that include health and insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan that is similar to traditional and ROTH 401(k) offerings. Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102 ) will be offered up to a $20,000 incentive. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location. Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ. Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years. Duty Locations: You will be asked to select your preferred location for one of the following mission critical locations: Big Bend Sector Stations - *Presidio, Van Horn, *Sanderson, Alpine, *Sierra Blanca, Marfa Buffalo Sector Stations - Wellesley Island Del Rio Sector Stations - Del Rio, Brackettville, *Comstock, Eagle Pass North, Eagle Pass South, Carrizo Springs, Uvalde El Paso Sector Stations - Alamogordo, Clint, Deming, El Paso, Fort Hancock, Las Cruces, *Lordsburg, Santa Teresa, Ysleta El Centro Sector Stations - El Centro, Indio, Calexico Grand Forks Sector Stations - Pembina Havre Sector Stations - Havre, Malta, Plentywood, Scobey, Sweetgrass Houlton Sector Stations - Calais, Fort Fairfield, Jackman, Rangeley, Van Buren Laredo Sector Stations - Laredo South, Cotulla, *Hebbronville, Laredo West, *Freer, Laredo North, Zapata Rio Grande Valley Sector Stations - Rio Grande City, Fort Brown, McAllen, Brownsville, Falfurrias, Weslaco, Kingsville, Harlingen San Diego Sector Stations - Boulevard, Brownfield, Campo, Chula Vista, Imperial Beach, Murrieta, San Clemente Spokane Sector Stations - Colville, Curlew, Metaline Falls, Oroville Swanton Sector Stations - Beecher Falls, Burke, Champlain, Newport, Richford Tucson Sector Stations - *Ajo, Tucson, Nogales, Douglas, Brian A Terry, Sonoita, Casa Grande, Three Points Substation, Willcox Yuma Sector Stations - Blythe, Yuma, Wellton Duties and Responsibilities: As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation’s economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession. Typical assignments include: Detecting and questioning people suspected of violating immigration and customs laws and inspecting documents and possessions to determine citizenship or violations. Preventing and apprehending aliens and smugglers of aliens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations. Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband. Performing farm checks, building checks, traffic checks, city patrols, and transportation checks. Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission. Qualifications: GL-9: You qualify for the GL-9 grade level if you possess one (1) year of specialized experience, equivalent to at least the next lower grade level, performing duties such as: Performing physical searches of detained individuals, their vehicles, and their immediate surroundings for weapons, contraband, currency, and other evidence. Apprehending, physically restraining, or working with law enforcement officials to identify or apprehend violators of state, federal, or immigration laws. Proficient in the use of firearms, preparing investigative reports, serving court orders (e.g., warrants, subpoenas, etc.), and gathering evidence for criminal cases prosecuted through the court system. If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GS-11 grade level. GS-11: You qualify for the GS-11 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, with the authority granted by the state or government to enforce laws, make arrests, and investigate crimes, performing primary duties in an official law enforcement capacity such as: Utilizing intelligence information to track illegal operations, criminal activity, threats to our nation, and/or contraband while serving as a state, federal, or military law enforcement official. Leading investigations of fraud, contraband, criminal activity, threats to our nation, and/or illegal operations to determine sources and patterns while serving as a state, federal, or military law enforcement official. Apprehending violators of state, federal, or immigration laws by utilizing various forms of complex technology that include surveillance, detection, situation awareness systems, and/or communications equipment. The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants. There are no education substitutions for the GL-9 or GS-11 grade-level Border Patrol Agent opportunities. Other Requirements: Citizenship: You must be a U.S. Citizen to apply for this position. Residency: You must have had primary U.S. residency (including protectorates as declared under international law) for at least three of the last five years. Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d). Veterans’ Preference: You may also be eligible for an excepted service Veterans’ Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans‘ Preference eligible. Formal Training: After you are hired, you will be detailed to the U.S. Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement, and USBP-specific operations, driver training, physical techniques, firearms, and other courses. Border Patrol work requires the ability to speak and read Spanish, as well as English. Border Patrol Agents will be provided training to become proficient in the Spanish language at the Academy. How to Apply: Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For Position of Interest, select Border Patrol Agent, and then complete the pre-screening questions. You’ll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government’s official employment site, to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam. If you have questions about the application process, contact a recruiter through the U.S. Border Patrol page: careers.cbp.gov/s/usbp. NOTE: As a subscriber to the CBP Talent Network, you’ll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.

Do you have aspirations to run your own business? If so, you may want to consider working in the office of Vicky Richey - State Farm Agent.As a member of our agency team, you have an opportunity to experience first-hand what it takes to be a State Farm Agent.You will build and develop customer relat

Account Representative - State Farm Agent Team Member.As Account Representative - State Farm Agent Team Member for Scott Tabares - State Farm Agent, you are vital to our daily business operations and customers' success.You grow our agency through meaningful customer relations and acting as a liaison

As an accountant associate for Jeremy Henley State Farm, you are vital to our daily business operations and customers' success.You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments.You improve the lives of our customers by pro

Insurance Account Representative - State Farm Agent Team Member.Successful State Farm Agent is seeking a qualified professional to join their winning team.We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience.If

Telemarketer - State Farm Agent Team Member.Successful State Farm Agent is seeking a qualified professional to join their winning team.We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience.If you are a motivated

Account Representative - State Farm Agent Team Member.As Account Representative - State Farm Agent Team Member for Jim Evans - State Farm Agent, you are vital to our daily business operations and customers' success.You grow our agency through meaningful customer relations and acting as a liaison bet

Jeremy Henley State Farm Agency is searching for a competitive producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships.As our insurance and financial service producer, your knowledge of insurance products and industry trends equips you to commun

As Account Associate - State Farm Agent Team Member for Scott Tabares - State Farm Agent, you are vital to our daily business operations and customers' success.You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments.You improve

Brad Russell Statefarm is seeking a qualified and empathetic professional for the role of Life and Health Specialist.As a customer-oriented expert, you will market the Life/Health insurance services and products to benefit customers and their families.Your experience equips you to continually grow y

Account Manager - State Farm Agent Team Member for Jim Evans - State Farm Agent. As Account Manager - State Farm Agent Team Member for Jim Evans - State Farm Agent, you are vital to our daily business operations and customers' success. Experience in insurance sales or account management preferred.

Insurance Staff Position - State Farm Agent Team Member.Successful State Farm Agent is seeking a qualified professional to join their winning team.We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience.If you are

We are a very busy office and are looking for our next great team member.This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community.We are a growing agency with big dreams and lots of potential.We want to work alongside those

Account Associate - State Farm Agent Team Member for Jim Evans - State Farm Agent.As Account Associate - State Farm Agent Team Member for Jim Evans - State Farm Agent, you are vital to our daily business operations and customers' success.You grow our agency through meaningful customer relations and

As an Insurance Account Representative on the Sales Team for Michael Garey Insurance Agency Inc, you are vital to our daily business operations and customers' success.You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments.You i

Intern Position at Vicky Richey Insurance Agency.Vicky Richey Insurance Agency is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers.As an Intern, with our agency, your attention to detail, dedication to custom

Insurance Account Representative.Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance Account Representative.We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable cust

Account Manager - State Farm Agent Team Member. As Account Manager - State Farm Agent Team Member for Scott Tabares - State Farm Agent, you are vital to our daily business operations and customers' success. Experience in insurance sales or account management preferred.

Customer Service Representative.As a customer service representative with the Vicky Richey Insurance Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency.Your attention to detail, customer service skills, and desire to help

Position Overview State Farm Insurance Agent located in SW Oklahoma City, OK is seeking an outgoing, career-oriented professional to join their team.As a State Farm team member for Michael Garey, you will build and develop customer relationships within the community to promote State Farm products in

As a Customer Service Representative - State Farm Agent Team Member with Joe Baker - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency.

State Farm agents' employees are not employees of State Farm. As Account Associate - State Farm Agent Team Member for Jim Evans - State Farm Agent, you are vital to our daily business operations and customers' success. If you want to work in an environment that is fun, challenging, and rewarding, th

Benefits: Licensing paid by agency, 401(k) matching, bonus based on performance, competitive salary, health insurance, opportunity for advancement, paid time off, training & development.Our agency has proudly served the Moore community since 1960, making us one of the longest-standing businesses in

We are a very busy office and are looking for our next great team member.Our team works hard to reach our goals together as a team and have fun while we are doing it! If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining ou

If you want to work in an environment that is fun, challenging, and rewarding, then Kyle Dace - State Farm Agent may be the right fit for you! Come work with an energetic, fun team at Kyle Dace - State Farm Agent!. Before becoming a State Farm Agent, I was previously employed as a State Farm Agent T

As a Customer Relations Representative - State Farm Agent Team Member with Scott Tabares - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Before becoming a State Farm Agent, I was previously employed as a S

As a Customer Service Representative - State Farm Agent Team Member with Brad Russell - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. State Farm agents' employees are not employees of State Farm. This busy i

As a Customer Service Representative - State Farm Agent Team Member with Scott Tabares - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. State Farm agents' employees are not employees of State Farm. Before b

State Farm agents' employees are not employees of State Farm. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. State Farm agents' employees are not employees of State Farm.

Joe Baker - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers.

Job DescriptionBenefits: • 401(k), • Competitive salary Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities • Establish customer relationships and follow up with customers, as needed., • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification., • Use a customer-focused, needs-based review process to educate customers about insurance options.As an Agent Team Member, you will receive..., • Hourly pay plus commission/bonus, • Health benefits, • Paid time off (vacation and personal/sick days), • Valuable experience, • Growth potential/Opportunity for advancement within my agencyRequirements, • Successful track record of meeting sales goals/quotas preferred, • Excellent interpersonal skills, • People-oriented, • Self-motivated, • Detail oriented, • Dedicated to customer service, • Ability to work in a team environment, • Ability to multi-task, • Property and Casualty license (must be able to obtain), • Life and Health license (must be able to obtain)If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

At Jeremy Henley State Farm, we're here to help people protect what matters most. Must be able to obtain applicable state insurance licenses.

Job DescriptionBenefits: • Simple IRA, • License reimbursement, • Bonus based on performance, • Competitive salary, • Flexible schedule, • Health insurance, • Opportunity for advancement, • Paid time off Were proud to have a close-knit team of six who support each other and our customers every day. That family atmosphere is at the heart of everything we do. Outside the office, we stay involved in the community through organizations like the Oklahoma City Dream Center, giving back and supporting local families whenever we can. Our team enjoys fun incentives, bonuses, team lunches, outings, and team-building events. We also offer a Simple IRA and health benefits to help support our teams financial and personal well-being. Our culture is warm, positive, and team-focused. Were a great group of people who genuinely enjoy working together. Were looking for someone who is a self-starter, motivated, goal-oriented, and kind. If youre positive, driven, and want to be part of a close-knit, family-style team, this could be a wonderful place to grow your career. ROLE DESCRIPTION: As Account Manager - State Farm Agent Team Member for Janis Yearout - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: • Develop and maintain customer relationships to drive retention and growth., • Conduct policy reviews and provide recommendations to customers., • Oversee the resolution of complex customer issues., • Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads.QUALIFICATIONS:, • Experience in insurance sales or account management preferred., • Leadership and interpersonal skills., • Proven track record of meeting sales targets., • Willingness to engage in sales conversations.

Job DescriptionOklahoma Farm Bureau Mutual Insurance Company is seeking an experienced Insurance Defense Attorney to join its in-house legal team, practicing through Lawson & Shelton, PLLC. This position offers a rare opportunity to handle meaningful defense work in a stable, supportive environment with a strong emphasis on work–life balance and family priorities. The ideal candidate is a seasoned litigator who thrives working independently, exercises sound professional judgment without the need for close supervision, and is capable of managing a full caseload of insurance defense matters from inception through resolution. Why This Position Stands Out 1. No billable hour requirements, 2. Salary-based compensation, 3. Strong emphasis on family balance and quality of life, 4. Comprehensive corporate benefits package, including health insurance and access to an on-site physician for employees and their families, 5. Collegial, professional work environment, 7. Review all incoming file materials upon assignment, including the complaint, policy documents, claims file, accident reports, photographs, witness statements, and any prior correspondence., 8. Evaluate the nature and value of the plaintiff’s claims, assess potential exposure, and establish a preliminary litigation strategy in consultation with the assigned claims professional., 9. Prepare and transmit a detailed initial case evaluation letter to the claims handler within required timeframes, identifying key facts, legal issues, litigation risks, and preliminary recommendations., 11. Draft, review, and file responsive pleadings, including answers, affirmative defenses, counterclaims, and crossclaims as warranted by the facts and applicable law., 12. Evaluate the complaint for facial deficiencies and file appropriate motions to dismiss or motions for more definite statement where supported., 13. Identify and assert all applicable affirmative defenses, including comparative fault, statute of limitations, failure to mitigate, lack of causation, and policy exclusions., 14. Remove cases to federal court when diversity jurisdiction and strategic considerations support removal., 16. Independently develop and execute a comprehensive discovery plan tailored to the specific facts and legal theories at issue in each case., 17. Draft and serve interrogatories, requests for production, and requests for admission directed to plaintiffs and, where appropriate, third parties and co-defendants., 18. Review, analyze, and respond to all discovery propounded by opposing counsel, asserting appropriate objections and ensuring responses are complete, accurate, and timely., 19. Conduct and defend depositions of plaintiffs, defendants, eyewitnesses, treating physicians, first responders, corporate representatives, and expert witnesses., 20. Manage electronic discovery obligations, including the identification, collection, and production of relevant documents and electronically stored information (ESI) in compliance with applicable rules and court orders., 21. Pursue and respond to discovery disputes, including filing and defending motions to compel, motions for protective orders, and motions to quash subpoenas as necessary., 23. Identify, retain, and coordinate with defense experts including accident reconstructionists, biomechanical engineers, medical experts, vocational rehabilitation specialists, economists, and other technical consultants as required by the case., 24. Work collaboratively with retained experts to develop opinions that support the defense theory, providing relevant case materials, coordinating site visits, and ensuring experts are properly prepared for deposition and trial testimony., 25. Evaluate plaintiff’s expert disclosures and retained opinions; identify weaknesses and develop strategies to challenge or exclude opposing experts through Daubert or Kumho motions., 27. Identify opportunities for early case resolution through motions to dismiss, motions for summary judgment, or motions for partial summary judgment, and pursue those avenues aggressively where the facts and law support them., 28. Draft and argue dispositive motions independently, including the preparation of supporting briefs, affidavits, exhibits, and statement of undisputed material facts., 29. Respond to motions for summary judgment filed by co-parties or plaintiff’s counsel with well-researched and persuasive opposition briefs., 30. Prepare and file pretrial motions in limine to exclude improper evidence, inflammatory testimony, undisclosed opinions, and other prejudicial material., 32. Provide well-reasoned and objective settlement recommendations to the claims team, grounded in a thorough analysis of liability exposure, damages, venue, comparative fault, and litigation risk., 33. Actively participate in mediation, settlement conferences, and informal settlement negotiations, advocating effectively for OFBMIC and its insureds while working toward practical and cost-effective resolutions., 34. Advise the claims team on the implications of settlement demands, policy limits considerations, bad faith exposure, and excess exposure scenarios., 36. Independently prepare cases for trial, including organizing the complete trial file, preparing direct and cross-examination outlines, developing opening statements and closing arguments, and finalizing exhibit notebooks., 37. Prepare and conduct witness preparation sessions with lay witnesses, corporate representatives, and expert witnesses to ensure compelling and credible trial testimony., 38. Select juries through voir dire, employing effective questioning techniques to identify and eliminate jurors with adverse biases or tendencies., 39. Try cases to verdict before juries and judges in both state and federal courts throughout Oklahoma, serving as the primary advocate for OFBMIC’s insureds throughout all phases of trial., 41. Prepare and transmit closing reports to the claims team upon resolution of each matter, summarizing the outcome, key developments, and any lessons learned., 42. Assist with the preparation and execution of settlement agreements, releases, and consent judgments, ensuring all documents properly protect OFBMIC’s interests and those of its insureds., 43. Coordinate the satisfaction and payment of judgments and liens, including hospital liens, Medicare/Medicaid subrogation interests, and workers’ compensation liens., 45. Communicate proactively and regularly with assigned claims professionals, providing timely status reports, litigation updates, and strategic recommendations throughout the life of each file., 46. Respond promptly to inquiries from claims handlers, supervisors, and OFBMIC management regarding case status, strategy, and developments., 47. Identify and flag coverage questions, bad faith risks, excess exposure scenarios, and other sensitive issues requiring elevated attention in a timely manner., 49. Independently manage a full and active litigation docket across multiple courts and venues throughout Oklahoma with minimal administrative support., 50. Exercise sound professional judgment in making day-to-day litigation decisions, including strategy choices, deposition scheduling, motion practice, and settlement recommendations., 51. Proactively identify issues, develop solutions, and communicate with the claims team — initiating contact when circumstances warrant rather than waiting to be prompted., 52. Maintain impeccable organization and docket control to ensure no deadlines are missed and all files are managed efficiently and in compliance with court rules., 54. Juris Doctor (JD) from an accredited law school, 55. Licensed and in good standing with the Oklahoma Bar Association, 56. 10+ years of insurance defense and/or civil litigation experience, with substantial first-chair trial experience preferred, 57. Demonstrated ability to manage a large, diverse caseload independently from file opening through final resolution, 58. Experience handling automobile liability, premises liability, general liability, uninsured/underinsured motorist, and related insurance defense matters, 59. Proficiency in Oklahoma state court practice and familiarity with federal court practice in the Western, Northern, and Eastern Districts of Oklahoma, 60. Strong legal research, writing, and oral advocacy skills, 61. Excellent organizational and time management abilities, 62. Commitment to the highest ethical and professional standards rloMiq7mc5

Job DescriptionPrimary Purpose: Act as liaison between Oklahoma Farm Bureau and assigned county Farm Bureaus. Coordinate and distribute information and promote activities among all segments of the organization to meet Oklahoma Farm Bureau goals. Essential Duties and Responsibilities include the following. Other duties may be assigned. • Attend monthly county board meetings and annual county meetings. Critique and advise Board of Directors on improvements for annual meetings., • Serve as coordinator between state and county offices for all Farm Bureau programs and activities., • Motivate/assist/train county voluntary leadership with the appointment and activation of county membership committees and program planning committees., • Assist with training and development of plans and procedures for membership campaigns. Monitor and maintain continuous contact during the campaign, and continually assist in educating proper performance of duties and responsibilities., • Assist and train county Farm Bureau leaders (Officers and county Board of Directors) regarding their duties and responsibilities, and encourage the leaders to be active in county, state and national Farm Bureau affairs., • Schedule and conduct district-wide and assist and provide guidance for county-level informational meetings relating to policy development, current policies and Farm Bureau programs. Organize county support for campaigns on statewide and national issues., • Provide regular progress reports, updates and educational information to county boards regarding member service programs., • As a registered lobbyist, maintain contact with county leaders and OKFB public policy department and encourage grassroots advocacy efforts., • Encourage counties to provide opportunities for school age youth to grow and develop through participation in various agricultural related youth clubs/organizations., • Assist county leadership in the activation of the county Young Farmers & Ranchers (YF&R) program and connecting potential members with the YFR coordinator. Motivating and training YF&R to become leaders within Farm Bureau and YF&R awards program., • Work with county leadership to plan promotional activities for the county Farm Bureau. Supply promotional materials to the counties., • Assist the county with starting and strengthening the Women’s Leadership committee and Young Farmers and Ranchers committee., • Work with the counties to develop a positive public image. Assist counties with training, motivating and promoting agriculture within the county., • Provide assistance, training and direction to county office administrator/ county secretaries regarding Farm Bureau programs, activities, county records, membership. To perform the job successfully, an individual should demonstrate the following competencies: • Problem Solving - Develops alternative solutions; Works well in group problem solving situations., • Project Management - Develops project plans; Coordinates projects; Communicates changes and progress., • Member Service - Responds promptly to member needs; Responds to requests for service and assistance., • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things., • Oral Communication - Speaks clearly in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings., • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information., • Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results., • Business Acumen - Understands business implications of decisions; Aligns work with strategic goals., • Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment., • Ethics - Treats people with respect; Works with integrity and ethically; upholds organizational values., • Organizational Support - Follows policies and procedures; Supports organization's goals and values., • Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Adapts strategy to changing conditions., • Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions., • Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles., • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives., • Professionalism - Approaches others in a tactful manner; Treats others with respect and consideration regardless of their status or position., • Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events., • Attendance/Punctuality - Is consistently at work locations and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Worker is expected to stay current on all Farm Bureau programs and policies, work various hours and 60% - 70% travel is required. Company Vehicle provided. Conduct self in a professional manner including dressing professionally and keeping company vehicle & equipment in good condition. Education and/or Experience A minimum of a Bachelor's degree required from four-year College or University preferably in an agriculture-related field or with agriculture related experience. • Language Skills, • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of members or employees of organization, and others as required., • Mathematical Skills, • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs., • Reasoning Ability, • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations., • Computer Skills, • To perform this job successfully, an individual should have knowledge of computers and computer systems., • Certificates, Licenses, Registrations, • Valid driver's license is required., • Satisfactory driving record is a condition of employment., • Other Skills and Abilities, • Ability to work independently with little or no supervision. Excellent oral and written communications skills including well developed presentation skills. Superior member and public relations skills are required. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk and talk or hear. The employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is frequently required to drive. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This is not a remote position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The worker is regularly in a typical office environment in the many locations the employee serves and may occasionally be subject to adverse environmental conditions. The noise level in the work environment is usually moderate. Powered by JazzHR 1wuJMxzygz

Job DescriptionBenefits: • Bonus based on performance, • Competitive salary, • Dental insurance, • Health insurance, • Opportunity for advancement, • Paid time off, • Training & development Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: • Establish customer relationships and follow up with customers, as needed., • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification, • Promote successful and long-lasting customer relations.QUALIFICATIONS:, • Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred, • Experience managing client relationships is preferred, • Interest in marketing products and services based on customer needs, • Excellent communication skills - written, verbal, and listening, • Dedicated to customer service, • Able to anticipate customer needs, • Able to effectively relate to a customerBENEFITS:, • Paid time off (holidays and personal/sick days), • Base plus commission/bonus, • Health benefits (once probationary period complete), • Growth potential/opportunities for advancement within my agency

Job DescriptionPosition Overview Are you bilingual (Spanish)? Do you have aspirations to run your own business? If so, you may want to consider working in the office of Kenneth James - State Farm Agent. As a member of our agency team, you have an opportunity to experience first-hand what it takes to be a State Farm Agent. You will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance. This position will allow you to experience working in an agent's office and to explore the opportunity to become a State Farm agent yourself. Responsibilities • Use a customer-focused, needs-based review process to educate customers about insurance options., • Work with the agent to establish and meet marketing goals., • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.As an Agent Team Member, you will receive..., • Salary plus commission/bonus, • Paid time off (vacation and personal/sick days), • Valuable experience, • Growth potential/Opportunity for advancement within my agencyRequirements, • Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred, • Interest in marketing products and services based on customer needs, • Excellent interpersonal skills, • Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams, • Organizational skills, • Self-motivated, • Ability to make presentations to potential customers, • Achieve mutually agreed upon marketing goals, • Ability to effectively relate to a customer, • Ability to execute a detailed business plan, • Property and Casualty license (must be able to obtain), • Life and Health license (must be able to obtain), • Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing educationIf you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

If you want to work in an environment that is fun, challenging, and rewarding, then Ann Smith - State Farm Agent may be the right fit for you! Come work with an energetic, fun team at Ann Smith - State Farm Agent!. Before becoming a State Farm Agent, I was previously employed as a State Farm Agent T

Job DescriptionPosition Overview I am seeking dynamic insurance professionals for the office of Kenneth James - State Farm Agent who are interested in helping my business grow through value based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast paced environment, then this is your opportunity for a rewarding career with growth potential. You will have a chance to learn how to market products and manage a business first hand while participating in my focused program to develop and enhance your skills and experiences. This could be the start of an exciting, challenging and fun career! Responsibilities • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services., • Use a customer-focused, needs-based review process to educate customers about insurance options., • Maintain a strong work ethic with a total commitment to success each and every day.As an Agent Team Member, you will receive..., • Salary plus commission/bonus, • Paid time off (vacation and personal/sick days), • Valuable experience, • Growth potential/Opportunity for advancement in my agency, • Learning to market property/casualty, life, health and bank products State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm Insurance Companies. This position is with a State Farm independent contractor agent, not with State Farm InsuranceCompanies. State Farm agents control which licensing requirements and training programs are offered or must be successfully completed by their employees. By accepting employment with a State Farm agent and/or successfully completing any licensing or training programs required by a State Farm agent, you are not guaranteed, promised or given any form of selection preference, should you choose to leave the agents employment and pursue the opportunity of becoming an independent contractor agent for State Farm Insurance Companies.If you choose to pursue an agency opportunity, you will need to apply and go through the regular State FarmInsurance Companies agentselection process

Job DescriptionPosition Overview: Are you a vibrant individual who thrives on providing exceptional customer experiences? Do you relish the opportunity to engage with the public and make a positive impact? If your answer is a resounding "yes," then embarking on a career journey with a State Farm independent contractor agent might just be the perfect fit for you! Our agents are dedicated to promoting State Farm's premier insurance and financial service products, offering you the chance to become an integral part of a trusted brand. Responsibilities: • Forge enduring customer relationships and proactively follow up to ensure continued satisfaction., • Employ a customer-centric, needs-based approach to guide clients through comprehensive insurance options, empowering them to make informed decisions., • Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs.As an Agent Team Member, you will receive..., • Simple IRA, • Salary plus commission/bonus, • Health benefits, • Paid time off (vacation and personal/sick days), • Flexible hours, • Professional development, • Abundant opportunities for career advancement within our agency, • Licensing paid by agencyRequirements:, • Genuine interest in marketing products and services that align with customer needs and preferences., • Exceptional communication skills across all channels - written, verbal, and attentive listening., • A people-centric mindset with a keen eye for detail., • Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries., • Proficiency in learning and navigating computer functions efficiently. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Job Description Terry Amacher - State Farm Agency is seeking a qualified professional to join their winning team. We have an immediate opening for a full-time Licensed Customer Service Representative - State Farm Agent Team Member. We seek a licensed, energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. Responsibilities include, but are not limited to: • Establish customer relationships and follow up with customers, as needed., • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification., • Use a customer-focused, needs-based review process to educate customers about insurance options., • Salary plus /bonus, • Paid time off (vacation and personal/sick days), • Valuable experience, • Property & Casualty license (required), • Life and Health license (required), • Excellent interpersonal skills, • Excellent communication skills - written, verbal, and listening, • People-oriented, • Organizational skills, • Self-motivated, • Detail oriented, • Proactive in problem solving, • Dedicated to customer service, • Able to learn computer functions, • Pride in getting work done accurately and timely, • Ability to work in a team environment, • Ability to multitask, • Provide timely and thorough activity reports to the agent This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Job DescriptionAbout our Agency: Our agency has proudly served the Moore community since 1960, making us one of the longest-standing businesses in the area. As a 3rd generation State Farm agent, Im passionate about continuing that tradition of service and community involvement. From sponsoring Central Elementary and supporting local sports teams to running an annual cookoff competition between the Moore Police and Fire Departments to raise money for Special Olympics, giving back is at the heart of what we do. We also stay active with the Kiwanis, Rotary, and Chamber of Commerce. Our team of 11 is a mix of long-tenured professionals and newer faces, which creates a balance of experience and fresh energy. We work hard, but we also laugh a lot, compete in fun office games, and celebrate wins together. Whether in person or connecting daily with our remote teammates on Zoom, we keep a strong sense of family. Team members enjoy a retirement match, life insurance, health care, and opportunities to earn incentive trips to destinations like Mexico, Alaska, the Bahamas, and New York City. Were looking for people who want to perform at the top of their field while being supported by a high-performing, close-knit team. If youre competitive, community-minded, and want to grow in a winning environment, wed love to meet you! Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities: • Establish customer relationships and follow up with customers, as needed., • Use a customer-focused, needs-based review process to educate customers about insurance options., • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.As an Agent Team Member, you will receive..., • 401k with employer match, • Salary plus commission/bonus, • Health benefits, • Paid time off (vacation and personal/sick days), • Growth potential/Opportunity for advancement within my agency, • Licensing paid by agencyRequirements:, • Interest in marketing products and services based on customer needs, • Excellent communication skills - written, verbal and listening, • People-oriented, • Detail oriented, • Proactive in problem solving, • Able to learn computer functions This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Job Description Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required. We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role: 1. Must have an active Property and Casualty insurance license. 2. Must be able to make the commute to our agency location in Oklahoma City, OK. This is an in-office position. Responsibilities include but not limited to: • Establish customer relationships and follow up with customers, as needed, • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification, • Use a customer-focused, needs-based review process to educate customers about insurance options, • Maintain a strong work ethic with a total commitment to success each and every day As an Agent Team Member, you will receive... • Base Salary plus Commission, • Paid Time Off (vacation and personal/sick days), • Retirement Plan, • Health Insurance, • Dental Insurance, • Valuable experience, • Growth potential/Opportunity for advancement within my office Requirements • Property & Casualty license (required), • Life and Health license (required), • Excellent interpersonal skills, • Excellent communication skills - written, verbal and listening, • People-oriented, • Organizational skills, • Self-motivated, • Detail oriented, • Proactive in problem solving, • Dedicated to customer service, • Able to learn computer functions, • Pride in getting work done accurately and timely, • Ability to work in a team environment, • Ability to multi-task, • Provide timely and thorough activity reports to agent, • Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. #SMA

Job DescriptionBenefits: • Bonus based on performance, • Competitive salary, • Youre the person people call first when life goes sideways - calm, steady, and ready to help., • You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you., • Youre a natural relationship-builder who earns trust quickly and keeps it., • You listen first, then guide, making customers feel understood while confidently recommending solutions., • Youre compassionate under pressure and can guide someone through their worst day with clarity and empathy.Location Address: 3639 NW 63rd Street Oklahoma City OK 73116 At Devin Smith State Farm, were here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether were helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, youll fit right in with us. Seeking a Customer Care Manager to oversee day-to-day service operations and ensure a positive experience for customers. This role focuses on communication, organization, and coordination of customer interactions. Responsibilities • Manage customer inquiries and support daily service activities., • Coordinate team communication to maintain efficient workflows., • Assist with account updates, billing inquiries, and policy reviews., • Track service metrics and report progress to the agent., • Support community engagement and customer outreach initiatives.Qualifications, • Excellent communication and organizational skills., • Strong attention to detail with the ability to manage multiple priorities., • Prior experience in customer service, office management, or administrative support preferred., • Must be able to obtain applicable state insurance licenses.

Job DescriptionState Farm Agency, located in Oklahoma City, OK is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position for a well-established State Farm Agent. If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, youll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Responsibilities include but not limited to: • Answer phones and greet clients, • Establish customer relationships and follow up with customers, as needed, • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification, • Use a customer-focused, needs-based review process to educate customers about insurance options What we provide: • Base Salary plus Commission, • Paid Time Off (vacation and personal/sick days), • Retirement Plan, • Health Insurance, • Dental Insurance, • Valuable experience, • Growth potential/Opportunity for advancement within my office Requirements: • Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred, • Excellent communication skills - written, verbal and listening, • Self-motivated, • Detail oriented, • Proactive in problem solving, • Ability to work in a team environment, • Ability to assess customer needs and conduct effective interviews, • Ability to effectively relate to a customer, • Property Casualty license (preferred but must be able to obtain), • Life and Health license (must be able to obtain) If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Job DescriptionROLE DESCRIPTION: As an Account Representatve for Devin Smith State Farm, you are vital to our daily business operations and customers success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: • Provide information about insurance products and services., • Assist customers with policy applications and renewals., • Handle customer inquiries and provide timely responses., • Maintain accurate records of customer interactions.QUALIFICATIONS:, • Communication and interpersonal skills., • Detail-oriented and able to multitask., • Experience in customer service or sales preferred.

Job Description Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience is not required, we will train the right person with the right skill set. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. Responsibilities include but not limited to: • Establish customer relationships and follow up with customers, as needed., • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification., • Use a customer-focused, needs-based review process to educate customers about insurance options., • Maintain a strong work ethic with a total commitment to success each and every day. As an Agent Team Member, you will receive... • Salary plus /bonus, • Paid time off (vacation and personal/sick days), • Valuable experience, • Growth potential/Opportunity for advancement within my office Requirements • Excellent interpersonal skills, • Excellent communication skills - written, verbal and listening, • People-oriented, • Organizational skills, • Self-motivated, • Detail oriented, • Proactive in problem solving, • Dedicated to customer service, • Able to learn computer functions, • Pride in getting work done accurately and timely, • Ability to work in a team environment, • Ability to multi-task, • Provide timely and thorough activity reports to agent, • Property & Casualty license (must be able to obtain), • Life and Health license (must be able to obtain), • Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Job DescriptionBenefits: • Bonus based on performance, • Competitive salary, • Paid time off, • Training & development, • 401(k) In this role, you'll combine exceptional communication skills, a sales driven mindset, and a passion for helping people. You'll have the opportunity to develop professionally while contributing to the agency's success. We are excited to meet driven, sales-focused candidates who are eager to grow within our agency. RESPONSIBILITIES: • Generate leads and actively pursue new business opportunities., • Schedule appointments, identify customer needs, • Educate clients about insurance products and recommend appropriate coverage options, • Maintain a strong work ethic with a total commitment to success each and every day, • Work alongside your offices team to ensure successful long lasting customer relationsQUALIFICATIONS:, • Experience managing client relationships is preferred, • Sales experience is preferred, • Successful track record of meeting sales goals and quotas, • Ability to effectively relate to the customer, • Excellent communication skills - written, verbal, and listening, • Able to anticipate customer needs BENEFITS: • Paid time off (holidays and personal/sick days), • Competitive Salary, • Bonus based on Performance, • Retirement option, • training and development