Retail Sales Hardware Store Manager
21 days ago
Indianapolis
Job DescriptionBenefits: • Employee discounts, • 401(k), • 401(k) matching, • Competitive salary, • Health insurance If this sounds like a position that excites you, send us your resume. Wed love to talk to you. What Were Looking For: • Experience: Minimum of 3 years in retail management, overseeing teams of 15+., • Leadership: Proven success in developing and implementing company processes, along with a strategic approach to managing the business as if it were your own., • Visionary Thinker: Ability to think big picture and break it down into actionable steps for your team., • People Developer: Strong ability to develop talent, grow the bench and ensure a pipeline of future leaders and have the best trained staff., • Collaborative Team Player: Ability to operate in a collaborative team environment, and foster open communication and teamwork., • Humility and Collaboration: A commitment to fostering a supportive environment that values teamwork and shared success., • Customer-Oriented: A passion for positively impacting our customers and becoming an integral part of our downtown community and providing exceptional customer experience., • Sales Focused: Ability to drive growth, open new B2B opportunities, add on sales and promotions.Responsibilities:, • Performs leadership, supervisory and administrative duties, • Manages and drives sales and margin through the team, • Communicates with the team to get all members on the team to be on the exact same page as far as procedures and execution in the store, • Trains team to improve their efficiency with the Computer system, product training, handling customers, and department knowledge and ensures all staff are completely trained and undersand the store operations, • Enthusiastic self-starter leader that builds a sales and customer service culture, • Ability to follow organizational procedures and comfortable coaching the team to continually improve, • Is innovative and creative and always thinking about ways to increase sales and build a high performance culture, • Works hand in hand with other support team members to continually surprise our customers with what we will do for them., • Is well organized and a good planner, delegator and motivator, • Responsible for managing and executing overall store standards, policies and procedures, • Ensures a clean, safe and culture driven environment for team and customers, • Holds team accountable for excellence in service standards, • Communicates to the team clear expectations and works with all employees to ensure the entire team is aware of upcoming promotions, events, and customer needs., • Drive sales and profitability through customer satisfaction and reporting systems, • Model excellent customer service by helping customers when necessary., • Oversee daily opening and closing of the store., • Supervisory tasks include interviewing, hiring, training, appraising performance, disciplining employees, and planning weekly schedules., • Foster a team environment where employees are motivated to provide outstanding customer service and contribute to the overall success of the business., • Immediately respond to customer complaints and resolve them as best as possible., • Maintain inventory at appropriate levels and direct cycle counts., • Coordinates sales promotions, marketing, and special events., • Directs merchandising in the store and ensures it is clean and organized, also responsible for maintaining signage., • Ensures the sales floor stays clean and orderly., • Participates in the weekly ordering of merchandise and oversees deliveries and restocking., • Be a role model for safety, creating a safe work environment and ensuring compliance with all store policies and safety standards., • Protect inventory and store property against internal and external loss. Respond with appropriate action, according to store policy.Qualifications:, • Retail Management experience is a must and Hardware Retail Management experience is a major plus, • Outstanding customer service skills and a professional attitude., • Shows excellent leadership ability can take charge, be proactive, motivating the team, • Understands a great retail environment needs a leader that can see the big picture yet be hands on, • Excellent communication skills, both written and verbal. Strong math skills., • Committed to continually learning and pursuing training and development opportunities., • Is technically proficient easily adapting to various systems. Not afraid to learn., • Project management skills, including the ability to coordinate special projects and finish on time and within budget., • Ability to manage a team and understand the fundamentals of leadership comfortable in coaching, providing feedback and development, • Strong knowledge of the products contained in the store., • Motivated, organized, self-starter who is able to think independently and solve problems., • Understanding of store operations, including finances, inventory control, and pricing strategy., • Knowledge of effective sales methods and techniques., • Understand how to efficiently operate the stores point-of-sale system and inventory system. Knowledge of MS Word and PowerPoint., • High school degree. College degree a plus.