Assistant General Manager - Lexington
9 days ago
Lexington
Job DescriptionAssistant General Manager - Aqua-Tots Swim School – Lexington Full-Time | $40,000-45,000/year | Health Benefits | PTO | Leadership Opportunity Are you a dynamic leader who's passionate about people, service, and creating positive, high-energy environments? Aqua-Tots Swim School in Lexington is looking for a dedicated Assistant General Manager (AGM) to help lead our school with excellence. As AGM, you'll partner closely with the General Manager to ensure that our school delivers consistent, high-quality swim instruction and a top-tier customer experience in a fun, safe, and team-oriented environment. This is your chance to make a meaningful impact-both in your leadership career and in the lives of the families we serve. JOB SUMMARY: The Assistant General Manager position consists of leading and managing all school staff in upholding the Aqua-Tots Swim School Core Values and brand standards. Our mission is to provide customers with consistent, quality swimming lessons that adhere to the Aqua-Tots Curriculum Standards and provide excellent customer service in a safe and welcoming environment. POSITION TYPE • Full-time, salary-based position, • Bonus opportunities throughout the year, • Days and hours may fluctuate based on the school’s needs and season, • Weekly expectations include:, • 1 front desk shift, • 1 in-water teaching shift, • 2 lobby shifts for family engagement, • Lead, coach, and motivate staff to embody our Core Values and uphold brand standards, • Support hiring, onboarding, training, and scheduling of team members, • Oversee team performance and support growth with ongoing feedback and development, • Foster a positive, team-first culture through regular meetings, coaching sessions, and team-buildingCustomer Experience & Sales, • Drive exceptional customer service and lead the team in meaningful guest interactions, • Educate families on our swim programs and help them choose the best-fit lesson plan, • Track sales metrics and implement sales goals and incentive programs, • Manage class schedules in partnership with the General Manager, • Support families through any service concerns or special requestsOperations & Oversight, • Ensure the school maintains high standards of cleanliness, safety, and professionalism, • Review incident reports and implement action plans when necessary, • Partner with the GM to manage the school budget and franchise reporting, • Participate in grassroots marketing efforts and coordinate with local marketing support AREAS OF RESPONSIBILITY, • Ensure that all staff adhere to the Aqua-Tots Core Values during all staff and customer interactions., • Maintain a high level of customer engagement and ensure overall customer satisfaction by Creating the Aqua-Tots Experience, • Ensure overall school safety for staff and customers, • Educate customers in the Aqua-Tots ‘Learn to Swim’ program, • Sell swim lessons to meet the needs of customers, • Oversee the customer experience with technology platforms, • Oversee Front Desk staff in the tracking and converting of all leads, • Oversee the Front Desk in responding to customer service concerns and handling any escalated issues, • Follow up with customer withdrawals, • Ensure all staff maintain Aqua-Tots quality and consistency in providing excellent lessons, customer service, and a clean facility, • Implement sales goal incentive plan for all staff as determined by General Manager, • Assist in researching labor projections and determining hiring needs, • Assist in the recruiting, hiring, and onboarding of all staff, • Assist in keeping training platform in order/clean (staff profiles, training completion, reporting), • Oversee the leadership development and growth of the Front Desk and Aquatic staffs, • Assist in quarterly and annual reviews with all staff, • Assist in ensuring all staff certifications are properly documented and current, • Assist in schedules, attendance, and shift coverage for all staff, • Uphold uniform expectations for each position, • Build a team environment and promote the Aqua-Tots culture amongst all staff, • Assist in leading and planning monthly in-service meetings, • Plan and hold quarterly team-building activities, • Ensure the interior and exterior of the facility adhere to the brand standard in overall appearance, • Ensure the pool, pump room, and pool environment adhere to the Aqua-Tots brand standard in overall appearance, safety, and cleanliness, • Review all incident reports and take appropriate action when necessary, • Carry out any other tasks to support team objectives that are assigned by your leadership as required REPORTS TO, • General ManagerMINIMUM QUALIFICATIONS, • Bachelor’s degree, • Valid Driver’s License, • Reliable transportation, • Eligible to work in the U.S., • Open availability, • 2-3 years of management experience, • Customer service skills, • Administrative skills, • Excellent verbal and written communication skills, • Strong report, writing, and presentation skills, • Organized, detail-oriented, and energized by multi-taskingPREFERRED QUALIFICATIONS, • 1-2 years of aquatic experience, • Experience working with children, • Experience with sales and/or sales management PERKS & BENEFITS, • Health, dental, vision & other voluntary benefits, • Paid time off, • Growth opportunities within a growing national brand For questions and inquiries please contact our talent acquisition team at Powered by JazzHR MgmaBO0deF