Intake Specialist
14 days ago
Lexington
Job Description About Company: Visium HealthLink is a comprehensive Population Health company that provides care management, remote patient monitoring, and wellness services. We partner with health systems, providers, and patients to perform clinical value-based care services that improve patient outcomes, while also improving the patient experience through engagement with the patient as an active participant in their healthcare. About the Role: The Intake Specialist plays a critical role in the healthcare sector by serving as the first point of contact for patients referred for care management services. This position is responsible for gathering comprehensive and accurate patient information. The Intake Specialist ensures that all patient data is collected in compliance with privacy regulations and organizational policies, facilitating smooth and efficient service delivery. By coordinating with healthcare team, the Intake Specialist helps streamline the intake process and supports timely access to care. Ultimately, this role contributes to enhancing patient satisfaction and improving overall operational effectiveness within the organization. The Intake Specialist will support monthly enrollments of up to 500 patients. This role involves administrative work, as well as a high volume of outbound and inbound calls. Minimum Qualifications: • High school diploma or equivalent required; Associate’s degree in healthcare administration, social work, or related field preferred., • Minimum of 1 year experience in a healthcare or social services environment, preferably in an intake or patient-facing role., • Proficiency with electronic health record (EHR) systems and standard office software (e.g., Microsoft Office Suite)., • Strong understanding of HIPAA and ethical standards related to patient information., • Bachelor’s degree in healthcare administration, social work, psychology, or a related discipline., • Experience working with vulnerable populations, including individuals with disabilities, mental health conditions, or substance use disorders., • Familiarity with Medicaid, Medicare, or other insurance verification processes., • Timely processing of new referrals utilizing care management software, Excel, Teams, EHRs, CCD files, and other tools as necessary., • Conduct initial patient onboarding calls to collect personal, medical, and social information necessary for intake and care planning., • Verify and document patient information accurately in electronic health records or intake management systems., • Maintain confidentiality and adhere to HIPAA and other relevant privacy regulations during all interactions and data handling., • Collaborate with multidisciplinary teams to ensure seamless patient transitions and follow-up services., • Respond promptly to patient inquiries, providing clear and compassionate communication. The Intake Specialist utilizes strong communication skills daily to establish rapport with clients and gather sensitive information accurately and empathetically. Attention to detail is essential when entering data into electronic health records to ensure compliance and support effective care coordination. Problem-solving skills are applied when assessing client needs and determining daily prioritization of tasks. Organizational skills help manage multiple client cases simultaneously while maintaining confidentiality and meeting deadlines. Additionally, proficiency with technology enables the Intake Specialist to efficiently navigate software systems and support seamless information flow within the healthcare team. Monday-Friday 8:00am- 4:30pm EST