IT Technician Tier 1
3 days ago
Knoxville
Job DescriptionDescription: ABOUT US: Our focus is to provide our patients with the best healthcare experience through innovation, professionalism, and compassionate care. Our physicians and staff share our passion for patient-centric care and are knowledgeable, skilled, and empathetic to our patients’ needs. We continuously look for ways to improve our patient’s experience through data analytics, patient surveys, and feedback. Our commitment to patient care is also investing in our employees through ongoing continuing education and training. POSITION SUMMARY: The IT Tech Tier I is responsible for providing first-level technical support to end users across the organization. This role involves troubleshooting hardware and software issues, assisting with system access, and ensuring timely resolution of IT-related problems. The IT Tech Tier I works closely with the IT team to maintain system functionality and deliver excellent customer service to internal staff. KEY RESPONSIBILITIES: • Respond to help desk tickets and provide technical support for hardware, software, and network issues., • Troubleshoot and resolve issues related to desktops, laptops, printers, and mobile devices., • Assist with user account setup, password resets, and access permissions., • Install, configure, and update software applications and operating systems., • Document support activities and resolutions in the ticketing system., • Escalate complex issues to Tier II or Tier III support as needed., • Maintain inventory of IT equipment and assist with asset tracking., • Support onboarding and offboarding processes for employees., • Provide basic training and guidance to users on IT systems and tools., • Ensure compliance with IT policies and data security protocols. REQUIREMENTS: • Associate’s degree in Information Technology or related field preferred., • 1+ year of experience in IT support or help desk role., • Basic understanding of Windows OS, Microsoft Office, and common IT systems., • Strong troubleshooting and problem-solving skills., • Excellent customer service and communication abilities., • Ability to work independently and manage multiple tasks., • Familiarity with ticketing systems and remote support tools., • Willingness to learn and adapt to new technologies. KNOWLEDGE, SKILLS, AND ABILITIES: • Patient Experience – Understanding and anticipate the patient’s needs. Proactively strives to exceed our patient’s expectations and provide ongoing education and communication., • Proactive- Keep others informed. Ask for help when needed, brings any challenges or concerns to leadership., • Analytical mind- capable of out-of-the-box thinking to solve problems., • Professionalism- Displaying cautious, helpful and ethical behavior. Maintaining composure even under difficult and challenging circumstances., • Excellent Communication Skills – written & verbal. Focus on becoming an active listening to better understand the needs of co-workers and patients., • Drive for Results – Strives for improving the patient experience by committing to continuous improvement and doing above and beyond for optimal outcomes., • Focus on Efficiency – Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness., • Teamwork- Participates as a team member and establishes strong working relationships with teammates and across the organization., • Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism., • Forward-thinking attitude – Consider how your actions and behavior influence or affect others, and how will this impact your future growth in the company., • Help foster a positive workplace environment that encourages accountability, collaboration and transparency., • Self-awareness; understanding your learning style and personality traits. Focus on your strengths rather than your weaknesses., • Pride in one’s work by asking questions when needed, providing feedback and completed job tasks in a timely manner., • Aligning job responsibilities and projects with the company’s goal and mission., • Pro-active measures in daily work that anticipates problems and develops solutions., • Ask for clarification when needed. Work in an organized and structured environment to minimize stress during busy workdays., • Confidence to express ideas and solutions during meetings or projects. Openness to other employee’s opinions and feedback., • Establish performance goals and align personal interest and career aspiration with new tasks and responsibilities., • Offer solutions to problems rather than presenting issues., • Ask for constructive feedback regarding job performance., • Exerting up to twenty-five pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers., • Have close visual acuity to perform an activity including viewing a computer terminal, extensive reading, interpretation, etc., • Must possess the physical, mental, and cognitive skills needed to complete essential tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for comprehension, problem-solving, and timely decision-making., • Must be able to be stationary for prolonged periods of time COGNITIVE REQUIREMENT: • Executes tasks independently., • Learns and memorizes tasks., • Maintains concentration/focus on tasks., • Performs task in a demanding environment requiring multi-task and prioritize work., • Must be comfortable working and interacting with large groups of people daily. BENEFITS & PERKS: Generous PTO allowance Holiday Pay Health, Dental & Vision Life Insurance Short-term disability Long-term disability 401k with discretionary match Uniform Allowance (clinic only) Professional Development SEES Group LLC. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law. Requirements: