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Position Overview: We are seeking a highly motivated and experienced Customer Service/Sales Manager to join our team. This is a remote position, allowing you to work from the comfort of your home while managing and leading our customer service team to ensure the highest level of customer satisfaction. Key Responsibilities: - Lead and manage a team of customer service representatives to deliver outstanding support and sales. - Develop and implement customer service policies and procedures to enhance the customer experience. - Monitor and analyze customer service metrics to identify areas for improvement. - Provide coaching, training, and performance feedback to team members. - Handle escalated customer inquiries and resolve complex issues effectively. - Collaborate with other departments to ensure a seamless customer journey. - Maintain up-to-date knowledge of products and services to provide accurate information to customers. - Foster a positive and productive team environment. Qualifications: - Proven experience as a Customer Service Manager or in a similar leadership role. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and a customer-centric mindset. - Ability to work independently and manage a remote team effectively. - Proficiency in using customer service software and tools. - Flexibility to adapt to changing priorities and handle multiple tasks. - Ability to engage with your team and provide a fun work environment, team builders, ice breakers via zoom - Prior management, sales or a related field (preferred). Benefits: - Competitive pay $68,000 and performance-based bonuses. - Flexible working hours and remote work environment. - Opportunities for career growth and professional development. - Supportive and inclusive company culture. How to Apply: If you are passionate about delivering exceptional customer service and have the skills to lead a remote team, we would love to hear from you! Please submit your resume and a cover letter detailing your relevant experience, introduce yourself and a brief description on why you would be a great candidate.
Location: Remote Hours: Part-Time, Flexible Suru is looking for a creative and passionate Registered Dietitian to join our team on a part-time basis. As a brand committed to supporting healthier lives, particularly for individuals managing blood sugar levels, we aim to revolutionize the market with our delicious, zero-sugar, plant-based nutritional shakes. This role combines your nutrition expertise with your creativity to develop engaging content, strengthen relationships with other dietitians, and educate our growing community. Responsibilities Content Creation • Write insightful, evidence-based blog posts about nutrition, blood sugar management, and Suru’s benefits. • Create and appear in engaging TikTok and Instagram videos, sharing tips, recipes, and product benefits in an authentic and relatable way. Community & Relationship Management • Build and manage relationships with dietitians and healthcare professionals promoting Suru. • Respond to inquiries and provide resources to support dietitians recommending Suru to their clients. Education & Advocacy • Serve as a trusted voice, educating customers and professionals on the science behind Suru’s nutritional profile. • Actively participate in our online community, answering questions and fostering engagement. Qualifications • Registered Dietitian (RD/RDN) with an active license. • 2+ years of experience in clinical nutrition, community nutrition, or related fields. • Strong understanding of blood sugar management, type 2 diabetes, and metabolic health. • Proven experience creating digital content (e.g., blogs, social media, or video). • Excellent communication skills with the ability to translate complex science into relatable, actionable advice. • Proficiency in social media platforms, especially Instagram and TikTok. • Passion for healthy living and Suru’s mission to create nutritious, blood sugar-friendly products. Why Join Us? • Be part of a growing mission-driven startup making a meaningful impact on people’s health. • Use your expertise in an innovative, creative way to educate and inspire a broad audience. • Enjoy a flexible schedule and the ability to work remotely. We look forward to welcoming a passionate, driven dietitian to the Suru family!