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  • SouthEnd psychiatry
    Customer Support Agent
    Customer Support Agent
    26 days ago
    $26–$28 hourly
    Full-time
    East Bronx, The Bronx

    SouthEnd Psychiatry is a growing mental health practice dedicated to providing compassionate, accessible, and patient-centered care. We are seeking a Customer Support Agent to join our team. This role is the first point of contact for patients and prospective clients, ensuring a smooth and supportive experience from the moment they reach out. Key Responsibilities • Respond to patient inquiries via phone, email, and chat in a timely and professional manner., • Assist with scheduling appointments, verifying insurance, and updating patient records., • Provide information about services, treatment options, and policies., • Escalate complex concerns to clinical or administrative staff when necessary., • Maintain confidentiality in compliance with HIPAA and organizational policies., • Track and document all interactions accurately in the system., • Contribute to a positive and supportive patient experience. Qualifications • High school diploma or equivalent required; associate’s degree preferred., • 1–2 years of experience in customer service, call center, or healthcare support., • Strong written and verbal communication skills., • Empathy, patience, and professionalism when engaging with patients., • Ability to multitask, prioritize, and work independently in a remote setting., • Familiarity with healthcare or mental health services preferred., • Proficiency with scheduling systems, EMRs, or CRM tools a plus. What We Offer • Competitive hourly pay or salary, • Remote-friendly work environment, • Health, dental, and vision benefits (for eligible employees), • Paid time off and holidays, • Training and career development opportunities, • The opportunity to make a meaningful impact on patient care

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  • Lusoft DCX
    Customer Service Support (Remote)
    Customer Service Support (Remote)
    1 month ago
    $30–$35 hourly
    Part-time
    Manhattan, New York

    Luxoft Technologies partners with fast-growing companies to deliver operational excellence through a modern outsourcing platform. As a Customer Service Agent , you'll be part of a high-performing remote team, providing support on behalf of our clients—beginning with one and potentially expanding into industries such as logistics, healthcare, software, and more. Key Responsibilities: Manage customer support tasks, with a primary focus on outbound phone calls (e.g., verifying insurance benefits) Respond to inquiries via email and messaging platforms , based on client needs Participate in paid training to ensure a smooth onboarding experience Work under the guidance of a supervisor or coach , following structured schedules (typically in U.S. Eastern or Pacific time zones) Monitor performance using both quantitative metrics (e.g., handle time) and qualitative standards (e.g., clarity and professionalism) Qualifications: Previous experience in customer service roles Must be a U.S. resident Strong, clear, and personable telephone communication skills Availability to work during U.S. business hours Benefits: Paid Time Off (PTO) Healthcare coverage Opportunities for performance-based advancement This is a great opportunity for individuals seeking a remote role with growth potential in a fast-paced, mission-driven company.

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  • Lori Perez
    Spanish Interpreter
    Spanish Interpreter
    2 months ago
    $20–$30 hourly
    Full-time
    Greenpoint, Brooklyn

    The Language Video-Telephone- Interpreter is responsible for handling calls on demand and renders the meaning of conversations between Spanish and English speakers. The interpreter breaks the communication barrier in various industries: Healthcare, Insurance, Financial, General Business, and 911. The interpreter processes information quickly and concisely and recognizes sensitive cultural differences. The interpreter is professional and courteous and uses appropriate, terminology and understands standard industry procedures and practices. The video and audio interpreting sessions may involve simple or complex, technical, or non-technical subjects. However, this position does not involve written translation; translators and other skilled linguists are encouraged to apply. The interpreters translate verbally. This is a remote position. The Interpreter works from his/her home office. It is essential to ensure a quiet & secure environment. Duties and Responsibilities Respond to video and audio interpreting sessions promptly and conduct interpretation in a friendly and professional manner. Participate in online, video and audio training sessions. Deliver interpretation services via video and expediently type data on a company-provided device, such as a laptop, to perform the job’s essential functions. Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions. Speak clearly in both languages using proper pronunciation, enunciation, and polite expressions. Maintain a professional demeanor throughout the video and audio interpreting sessions. Remain calm during video and audio interpreting sessions if one of the speakers is incoherent or upset, especially in emergencies such as 911 calls. Maintain punctuality and availability during scheduled work hours. Follow client instructions in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without the client’s permission. Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance and Law. Demonstrate commitment to cultural sensitivity and working in a diverse environment. Qualifications Fluency in Spanish and English and skilled in the associated cultural dynamics. High school diploma or equivalent. Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the LEP. Excellent listening, retention, and note-taking skills to maintain a high level of accuracy during interpretation. Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred. Must be able to adapt to any Kelly technology enhancements that improve service delivery and meet client demands. Must be at least 18 years of age. Legally authorized to work in the US. Ability to read and write the requested languages – highly preferred.

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  • Success Staffing
    Mental Health Therapist-Remote
    Mental Health Therapist-Remote
    2 months ago
    $68000–$80000 yearly
    Full-time
    New York

    A healthcare organization is seeking a mental health therapist who will provide tele-health services to deliver evidence-based treatment and mental health services. You will perform assessments, treatment sessions, and intakes while maintaining thorough records. This position provides outstanding benefits, a flexible schedule, and a completely remote work environment. The mental health therapist must hold a license in the state of New York. Responsibilities ●Offering a range of patient evidence-based care. ●Providing a range of mental health services, mostly by phone or video, to support each patient's unique rehabilitation. ● Performing intakes and, if necessary, individual, group, and family therapy. ●Completing mental health evaluations, counseling, referrals, and intervention services. ● Accurately and promptly completing and keeping records in compliance with company, state, and federal regulations. ● Other job duties to fulfill a 32 hr or 40 hr/wk include consultations, documentation, supervision, referrals, etc. Qualifications: Bilingual, outpatient experience, and evidence-based practice experience (Preferred but not required). Individual, family, and group therapy (families, adolescents, and adults. Assistance with scheduling, and the clients are provided Required: Master’s Degree, 1 year of relevant experience. Must have a secure, remote setting in the home, and licensure in NY is required. (Active LCSW, LMFT, or LMHC). Schedule and shift details: Completely remote, adjustable scheduling. The therapist can set their hours seven days a week, from 7 a.m. to 9 p.m. EST. The therapist must work two days a week till 8 p.m. or 4 to 4 hr shifts on the weekends. No on call.

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