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Job Description JOB SUMMARY The Housekeeping Houseperson is responsible for the maintenance and cleanliness of all assigned areas and equipment. He/she is also responsible for delivering items to guestrooms (express checkout, newspapers – property specific, etc.). QUALIFICATION STANDARDS Education & Experience: · High School diploma or equivalent and/or experience in a hotel or a related field preferred. Physical requirements: · Flexible and long hours sometimes required. · Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. · Ability to stand during entire shift. General Requirements: · Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. · Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. · Must be able to multitask and prioritize departmental functions to meet deadlines. · Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. · Attend all hotel required meetings and trainings. · Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. · Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. · Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. · Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. · Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. · Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. · Must be able to cross-train in other hotel related areas. · Must be able to maintain confidentiality of information. General Requirements (Continued): · Must be able to show initiative, including anticipating guest or operational needs. · Perform other duties as requested by management. · Maintain a warm and friendly demeanor at all times. DUTIES & FUNCTIONS Fundamental Requirements: · Employees must, at all times, be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. · Practice safe work habits to ensure safety to guests, fellow employees and self. · Buff marble floors daily according to hotel standards. · Shampoo carpets in the public areas according to hotel standards. · Shampoo furniture as needed. · Handle all requests for luggage assistance in a friendly, efficient and courteous manner. · Handle items for "Lost and Found" according to hotel standards. · At the end of the shift, turn in all keys and assignment sheets to the Housekeeping or Front Office. · Clean guestrooms as needed. · Have knowledge of and assist in all emergency procedures. · Maintain hotel equipment in proper working order. · Maintain storage of hotel equipment in proper area. · Complete special projects as assigned by the Housekeeping Manager. · Ensure overall guest satisfaction.

Job Description JOB SUMMARY The Outlet Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment. QUALIFICATION STANDARDS Education & Experience: · High School diploma or equivalent and/or experience in a hotel or a related field preferred. Physical requirements: · Flexible and long hours sometimes required. · Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. · Ability to stand during entire shift. · Must be able to maneuver throughout the dining area while carrying full trays of food & beverages. General Requirements: · Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. · Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. · Must be able to multitask and prioritize departmental functions to meet deadlines. · Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. · Attend all hotel required meetings and trainings. · Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. · Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. · Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. · Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. · Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. · Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. · Must be able to cross-train in other hotel related areas. · Must be able to maintain confidentiality of information. · Must be able to show initiative, including anticipating guest or operational needs. · Perform other duties as requested by management. · Maintain a friendly and warm demeanor at all times. DUTIES & FUNCTIONS Fundamental Requirements: · Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. · Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position. · Have a thorough knowledge of menus and current specials in applicable outlets. · Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner. · Pre-bus all tables removing soiled dishes after each course. · Be familiar with the operation of the P.O.S system. · Perform cashiering functions by closing checks and preparing end of shift paperwork. · Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist. · Ensure that tables and side stands are kept stocked, tidy and clean. · Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade). · Breakdown trays of soiled dishes and linen in the dishroom according to established standards. · Answer the telephone according to standards. · Consistently upsell food, beverage and promotional items to guests. · Be familiar with fire extinguishers, locations and know how to use them. · Receive and deliver food and beverage orders and collect payment. · Ensure overall guest satisfaction.

Job Description JOB SUMMARY The Outlet Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment. QUALIFICATION STANDARDS Education & Experience: • High School diploma or equivalent and/or experience in a hotel or a related field preferred. Physical requirements: • Flexible and long hours sometimes required., • Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Ability to stand during entire shift., • Must be able to maneuver throughout the dining area while carrying full trays of food & beverages. General Requirements: • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to cross-train in other hotel related areas., • Must be able to maintain confidentiality of information., • Must be able to show initiative, including anticipating guest or operational needs., • Perform other duties as requested by management., • Maintain a friendly and warm demeanor at all times. DUTIES & FUNCTIONS Fundamental Requirements: • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees., • Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position., • Have a thorough knowledge of menus and current specials in applicable outlets., • Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner., • Pre-bus all tables removing soiled dishes after each course., • Be familiar with the operation of the P.O.S system., • Perform cashiering functions by closing checks and preparing end of shift paperwork., • Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist., • Ensure that tables and side stands are kept stocked, tidy and clean., • Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade)., • Breakdown trays of soiled dishes and linen in the dishroom according to established standards., • Answer the telephone according to standards., • Consistently upsell food, beverage and promotional items to guests., • Be familiar with fire extinguishers, locations and know how to use them., • Receive and deliver food and beverage orders and collect payment., • Ensure overall guest satisfaction.

Job Description JOB SUMMARY The Banquet Server is responsible for the set-up and serving of food and beverages to guests at all banquet functions, according to the hotel standards. QUALIFICATION STANDARDS Education & Experience: • High School diploma or equivalent and/or experience in hotel or a related field preferred. Physical requirements: • Flexible and long hours sometimes required., • Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Ability to stand during entire shift. General Requirements: • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to cross-train in other hotel related areas., • Must be able to maintain confidentiality of information., • Must be able to show initiative, including anticipating guest or operational needs., • Perform other duties as requested by management., • Maintain a warm and friendly demeanor at all times. DUTIES & FUNCTIONS Fundamental Requirements • Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees., • Perform preparatory tasks and side work duties to ensure that guests are served promptly and efficiently., • Know how to read the Banquet Event Order (BEO) and be familiar with the menu of the assigned function., • Served guests according to the hotel’s standards in a friendly, courteous, and professional manner., • Respond to guest problems, complaints, and accidents. Communicate to management, if necessary., • Set all tables according to hotel standards., • Maintain the banquet storeroom in a neat and orderly manner, stocked with any and all appropriate supplies necessary for food service functions., • Clean-up banquet space after the completion of the function and ensure that all equipment and supplies are stored and re-stocked properly., • Prepare room according to BEO and the various meal functions., • Follow all money handling procedures when serving the guest., • Know and use “suggestive selling” techniques., • Know the menu items for each function served and able to give accurate descriptions., • Ensure overall guest satisfaction.

Job Description JOB SUMMARY The Banquet Houseperson in responsible for the set up, refresh, tear down and maintenance of all meeting space. QUALIFICATION STANDARDS Education & Experience: · High School diploma or equivalent and/or related experience in a hotel or a related field preferred. Physical requirements: · Flexible and long hours sometimes required. · Heavy work - Exerting up to 100 pounds of force occasionally, and /or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects. · Ability to stand during entire shift. General Requirements: · Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. · Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. · Must be able to multitask and prioritize departmental functions to meet deadlines. · Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. · Attend all hotel required meetings and trainings. · Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. · Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. · Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. · Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. · Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. · Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. · Must be able to cross-train in other hotel related areas. · Must be able to maintain confidentiality of information. · Must be able to show initiative, including anticipating guest or operational needs. · Perform other duties as requested by management. · Maintain a warm and friendly demeanor at all times. DUTIES & FUNCTIONS Fundamental Requirements: · Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees. · Ensure the correct and timely set up of all Banquet Event Order functions. · Maintain the highest standards of cleanliness and sanitation throughout the banquet function space, pre-function space, and storage areas to include the carpet, walls, walks, doors, windows, heating/air conditioning units, etc. · Maintain the banquet storeroom in a neat and organized manner stocked with any and all appropriate supplies necessary for meetings or food service functions. · Be familiar with fire exit and extinguisher location, and follow all hotel safety rules. · Breakdown after the completion of functions and ensure that all equipment and supplies are stored properly. · Transport and store tables, chairs, and other equipment. · Refresh meeting rooms as needed. · Notify management of any hazards. · Handle items for “Lost and Found” according to the standards. · Ensure overall guest satisfaction.

Job Description JOB SUMMARY The Cook is responsible for preparing all food items, based on standardized recipes, for the Restaurants, Room Service, Employee Cafeteria and Banquets, while maintaining the highest standards to produce an appealing and appetizing product. He/she is also responsible for ensuring the cleanliness, sanitation and safety in the kitchen and work areas while minimizing waste and maximizing cost/production ratio. QUALIFICATION STANDARDS Education & Experience: · High School diploma or equivalent and/or experience in a hotel or a related field preferred. · Culinary experience required. Physical requirements: · Flexible and long hours sometimes required. · Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. · Ability to stand during entire shift · Ability to withstand temperature variations both hot and cold. General Requirements · Maintain a warm and friendly demeanor at all times. · Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. · Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. · Must be able to multitask and prioritize departmental functions to meet deadlines. · Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. · Attend all hotel required meetings and trainings. · Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. · Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. · Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. · Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. · Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. · Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. · Must be able to maintain confidentiality of information. · Must be able to show initiative, including anticipating guest or operational needs. · Perform other duties as requested by management. DUTIES & FUNCTIONS Fundamental Requirements: · Have thorough knowledge of menus and the preparation required, according to hotel standards. · Maintain cleanliness and organization of all storage areas. · Complete necessary food and station preparation prior to the opening of the restaurant in order to ensure that guests are served promptly and efficiently during the Restaurant and Room Service operating hours. · Prepare and display buffet food items according to the hotel standards. · Proficiency in the following cooking techniques: charbroiling, poaching, deep-frying, sauté, braising, roasting and par-cooking. · Recognize quality standards in fresh vegetables, fish, and dairy and meat products. · Knowledge of herbs and spices and proper use of each. · Maintain clean and sanitary environment with knowledge of proper handling, storage, and sanitation. · Prepare food for Banquets, ad required, following specifications on Banquet Event Orders. · Prepare and service food for the Employee Cafeteria as specified by the Chef or Kitchen Supervisor. · Prepare all foods following hotel standard recipes. Preparation of specials will be under the direction of the Chef or Kitchen Supervisor. · Breakdown buffets and kitchen line, storing food and equipment properly at the end of each meal period. · Work banquet food station as scheduled by the Chef or Kitchen Supervisor. · Know the location and operation of all fire extinguishing equipment. · Practice safe work habits at all times to avoid possible injury to self or other employees. · Use Production Charts as specified by hotel’s standards. · Be able to support any position in the Kitchen that is in need of help. · Follow all Health Department and Company regulations in regards to food and storage standards and safety. · Be able to operate and maintain cleanliness of all kitchen equipment. · Maintain a “Clean As You Go” policy. · Assist in storage and rotation of food items according to hotel procedures. · Sign keys out and back in under supervision as needed.

Job Description JOB SUMMARY The Cook is responsible for preparing all food items, based on standardized recipes, for the Restaurants, Room Service, Employee Cafeteria and Banquets, while maintaining the highest standards to produce an appealing and appetizing product. He/she is also responsible for ensuring the cleanliness, sanitation and safety in the kitchen and work areas while minimizing waste and maximizing cost/production ratio. QUALIFICATION STANDARDS Education & Experience: · High School diploma or equivalent and/or experience in a hotel or a related field preferred. · Culinary experience required. Physical requirements: · Flexible and long hours sometimes required. · Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. · Ability to stand during entire shift · Ability to withstand temperature variations both hot and cold. General Requirements · Maintain a warm and friendly demeanor at all times. · Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. · Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. · Must be able to multitask and prioritize departmental functions to meet deadlines. · Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. · Attend all hotel required meetings and trainings. · Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. · Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. · Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. · Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. · Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. · Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. · Must be able to cross-train in other hotel related areas. · Must be able to maintain confidentiality of information. · Must be able to show initiative, including anticipating guest or operational needs. · Perform other duties as requested by management. DUTIES & FUNCTIONS Fundamental Requirements: · Have thorough knowledge of menus and the preparation required, according to hotel standards. · Maintain cleanliness and organization of all storage areas. · Complete necessary food and station preparation prior to the opening of the restaurant in order to ensure that guests are served promptly and efficiently during the Restaurant and Room Service operating hours. · Prepare and display buffet food items according to the hotel standards. · Proficiency in the following cooking techniques: charbroiling, poaching, deep-frying, sauté, braising, roasting and par-cooking. · Recognize quality standards in fresh vegetables, fish, and dairy and meat products. · Knowledge of herbs and spices and proper use of each. · Maintain clean and sanitary environment with knowledge of proper handling, storage, and sanitation. · Prepare food for Banquets, ad required, following specifications on Banquet Event Orders. · Prepare and service food for the Employee Cafeteria as specified by the Chef or Kitchen Supervisor. · Prepare all foods following hotel standard recipes. Preparation of specials will be under the direction of the Chef or Kitchen Supervisor. · Breakdown buffets and kitchen line, storing food and equipment properly at the end of each meal period. · Work banquet food station as scheduled by the Chef or Kitchen Supervisor. · Know the location and operation of all fire extinguishing equipment. · Practice safe work habits at all times to avoid possible injury to self or other employees. · Use Production Charts as specified by hotel’s standards. · Be able to support any position in the Kitchen that is in need of help. · Follow all Health Department and Company regulations in regards to food and storage standards and safety. · Be able to operate and maintain cleanliness of all kitchen equipment. · Maintain a “Clean As You Go” policy. · Assist in storage and rotation of food items according to hotel procedures. · Sign keys out and back in under supervision as needed.

Job Description We are seeking an Assistant Manager to join our team! You will be responsible for overseeing and coordinating the day to day activities of our location at Fashion Square Mall. Responsibilities: • Supervise team of food service workers, • Adjusting daily schedule for shift personnel to ensure optimal efficiency, • Training and evaluate employees, • Tracking inventory, • Previous experience in food service, customer service, or other related fields, • Ability to thrive in a fast-paced environment, • Excellent written and communication skills, • Strong leadership qualities, • Good organizational capabilitiesCompany DescriptionWe are committed to bringing good food with quality ingredients to everybody. We want to change the mentality surrounding fast casual dining and connect the community through food. We offer a wealth of growth opportunities and we always try to promote from within. Our culture is based on the strength of our teams as we create efficient workflows coupled with strong work relationships which lead to increased productivity all around.We are committed to bringing good food with quality ingredients to everybody. We want to change the mentality surrounding fast casual dining and connect the community through food. We offer a wealth of growth opportunities and we always try to promote from within. Our culture is based on the strength of our teams as we create efficient workflows coupled with strong work relationships which lead to increased productivity all around.

Job Description JOB SUMMARY The Guest Experience Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. QUALIFICATION STANDARDS Education & Experience: • College course work in related field helpful., • Experience in a hotel or a related field preferred., • High School diploma or equivalent required., • Computer experience required., • Customer Services experience preferred. Physical requirements: • Flexible and long hours sometimes required., • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Ability to stand during entire shift. General Requirements • Maintain a warm and friendly demeanor at all times., • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner., • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests., • Must be able to multitask and prioritize departmental functions to meet deadlines., • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner., • Attend all hotel required meetings and trainings., • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag., • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations., • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions., • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary., • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives., • Must be able to cross-train in other hotel related areas., • Must be able to maintain confidentiality of information., • Must be able to show initiative, including anticipating guest or operational needs., • Perform other duties as requested by management. DUTIES & FUNCTIONS Fundamental Requirements • Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards., • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable)., • Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner., • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms., • Review Front Office log and Trace File daily., • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc., • Follow all cash handling and credit policies., • Be aware of all rates, packages and special promotions., • Be familiar with all in-house groups., • Be aware of closed out and restricted dates., • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario., • Be familiar with hospitality terminology., • Have knowledge of emergency procedures and assist as needed., • Handle check-ins and checkouts in a friendly, efficient and courteous manner., • Use proper two-way radio etiquette at all times when communicating with other employees., • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system., • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner., • Be able to complete a room rate verification report and housekeeping report., • Balance and prepare individual paperwork for closing of shift according to hotel standards., • Maintain and market promotions and guest programs., • Maintain a clean work area., • Assist guests with making reservations/recommendations to local restaurants, attractions, and events., • Assist guests with any planning and purchasing any special requests.

Job Description JOB SUMMARY The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. QUALIFICATION STANDARDS Education & Experience: · College course work in related field helpful. · Experience in a hotel or a related field preferred. · High School diploma or equivalent required. · Computer experience required. · Customer Services experience preferred. Physical requirements: · Flexible and long hours sometimes required. · Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. · Ability to stand during entire shift. General Requirements · Maintain a warm and friendly demeanor at all times. · Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. · Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. · Must be able to multitask and prioritize departmental functions to meet deadlines. · Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. · Attend all hotel required meetings and trainings. · Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. · Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. · Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. · Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. · Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. · Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. · Must be able to cross-train in other hotel related areas. · Must be able to maintain confidentiality of information. · Must be able to show initiative, including anticipating guest or operational needs. · Perform other duties as requested by management. DUTIES & FUNCTIONS Fundamental Requirements · Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. · Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). · Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. · Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. · Review Front Office log and Trace File daily. · Answer inquires from guests regarding restaurants, transportation, entertainment, etc. · Follow all cash handling and credit policies. · Be aware of all rates, packages and special promotions as listed in the Red Book. · Be familiar with all in-house groups. · Be aware of closed out and restricted dates. · Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. · Be familiar with hospitality terminology. · Have knowledge of emergency procedures and assist as needed. · Handle check-ins and checkouts in a friendly, efficient and courteous manner. · Use proper two-way radio etiquette at all times when communicating with other employees. · Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. · Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. · Be able to complete a bucket check, room rate verification report, and housekeeping report. · Balance and prepare individual paperwork for closing of shift according to hotel standards. · Maintain and market promotions and guest programs. · Maintain a clean work area. · Assist guests with safe deposit boxes.

Job Description JOB SUMMARY The Night Auditor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. QUALIFICATION STANDARDS Education & Experience: · College course work in related field helpful. · Experience in a hotel or a related field preferred. · High School diploma or equivalent required. · Computer experience required. · Customer Services experience preferred. Physical requirements: · Flexible and long hours sometimes required. · Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. · Ability to stand during entire shift. General Requirements · Maintain a warm and friendly demeanor at all times. · Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. · Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. · Must be able to multitask and prioritize departmental functions to meet deadlines. · Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. · Attend all hotel required meetings and trainings. · Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. · Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. · Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. · Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. · Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. · Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. · Must be able to cross-train in other hotel related areas. · Must be able to maintain confidentiality of information. · Must be able to show initiative, including anticipating guest or operational needs. · Perform other duties as requested by management. DUTIES & FUNCTIONS Fundamental Requirements · Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards. · Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable). · Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. · Ensure logging and delivery of packages, mail and messages to guests and meeting rooms. · Review Front Office log and Trace File daily. · Answer inquires from guests regarding restaurants, transportation, entertainment, etc. · Follow all cash handling and credit policies. · Be aware of all rates, packages and special promotions as listed in the Red Book. · Be familiar with all in-house groups. · Be aware of closed out and restricted dates. · Obtain all necessary information when taking room reservations and follow the rate-quoting scenario. · Be familiar with hospitality terminology. · Have knowledge of emergency procedures and assist as needed. · Handle check-ins and checkouts in a friendly, efficient and courteous manner. · Use proper two-way radio etiquette at all times when communicating with other employees. · Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. · Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner. · Be able to complete a bucket check, room rate verification report, and housekeeping report. · Balance and prepare individual paperwork for closing of shift according to hotel standards. · Maintain and market promotions and guest programs. · Maintain a clean work area. · Assist guests with safe deposit boxes.