Technical analyst jobs in Atlanta, Georgia - Page 3Create job alerts

The Technical Product Support Analyst I will be responsible for responding to inbound customer requests (phone, email, chat) to provide technical assistance on Inovalon's Network's supported products. Resolve technical support issues for Inovalon supported products within identified timeframes with

Job DescriptionTitle: Data Analyst Location: Atlanta, GA Hire Type: Long term contract Overview:Sterling has helped build careers for thousands of professionals like yourself. Our expert recruiters support you at every step in the process and as a Best of Staffing company, Sterling provides exciting work with exceptional employers across the U.S. As a contract employee of Sterling, you are eligible to receive a Full Employee Benefits Package that includes paid time off, paid holidays, 3 medical plans to choose from, dental & vision plans, 401(k), and an Employee Stock Ownership (ESOP) plan. Job Summary:The Business Analytics & Financial Reporting team is seeking a Data Analyst, who will be responsible for building and enhancing business intelligence tools to provide key insights to the Southern Company Gas Engineering & Construction organization. In this fast-paced role, they will leverage their technical skills to compile data sets, create robust data models, automate processes, and build visualizations.Responsibilities: • Analyze large volumes of data including multiple databases and tables, • Develop and maintain dashboards to communicate insights to the business, • Conduct data research; identify and resolve discrepancies, • Identify data quality issues; develop and implement solutions, • Conduct ad hoc analysisQualifications:, • Bachelor’s degree in a related discipline, • Strong analytical skills and attention to detail, • Strong problem-solving skills and the ability to work on a team and independently, • Working knowledge of data models and ETL processes, • 3+ years of experience writing SQL queries using joins and unions (Oracle SQL Server and SQL Server Management Studio), • Extensive experience using business intelligence and data visualization tools, including Power BI and Power Query, • Some knowledge of Python is preferredQualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identify, national origin, disability, protected veteran status, or genetic information.

Job Description The SEO Analyst will be responsible for enhancing the company's online presence through executing effective organic on-page and technical SEO strategies. This role involves SEO keyword analysis, generating detailed analytics reports, and optimizing search engine rankings to drive organic traffic. The SEO Analyst requires close collaboration with various teams to ensure SEO efforts are aligned with overall business goals and objectives. Job Duties • Conduct keyword research to identify high-value keywords and phrases (US & International)., • Develop and implement SEO strategies to improve search engine rankings., • Monitor and analyze website performance using analytics tools., • Assess website health and identify technical issues that may impact search engine indexing., • Generate reports on SEO performance and provide insights for improvement., • Research trends and best practices; stay up to date on industry shifts and search engine algorithms., • Collaborate with content strategists, web developers, marketing and business teams to ensure SEO best practices are followed. Other Duties • Identify and work with all impacted groups and functions to move projects forward., • Technical problem-solving and data analysis., • Resolve incidents and problems throughout the information system lifecycle, including classification, prioritization, initiation of action, documentation of root causes, and implementation of remedies. Requirements • Bachelor’s degree preferred, with a focus on marketing, communications, or a related field., • Minimum of three years of experience in SEO or a related field (e.g. agency or client side), • Must: Strong knowledge and deep expertise in SEO best practices, content optimization techniques, tools, and analytics platforms (e.g., Google Analytics, SEMrush, Ahrefs)., • Must: Ability to analyze data, provide actionable insights, and create reports., • Knowledge of Content Management Systems such as AEM., • Strong communication and collaboration skills., • Strong knowledge of SEO best practices and content optimization techniques., • Ability to work collaboratively in a fast-paced, agile, and deadline-driven environment., • Project management experience. Powered by JazzHR v6ILlU4pjJ

Job Description SEO Analyst needs (3) three years of experience in SEO or a related field (e.g. agency or client side) SEO Analyst requires: • Strong knowledge and deep expertise in SEO best practices, content optimization techniques, tools, and analytics platforms (e.g., Google Analytics, SEMrush, Ahrefs).

Job DescriptionAs a Quality Assurance Analyst within the EDGE group, you will play a crucial role in ensuring the integrity, reliability, and high performance of our decision-making data platform. Your expertise will be pivotal in enforcing data quality standards, performing rigorous testing, detecting, and resolving data issues, and supporting the continuous improvement of our software development processes. With strong analytical and communication skills, this role brings attention to detail and technical expertise to the testing process, ensuring the delivery of robust and error-free data analytical solutions. This role involves both manual and automated testing, contributing to the overall success of the development lifecycle. Qualifications: • Bachelor's degree in Computer Science, Information Technology, or a related field, • Experience performing integrated application quality assurance and project management, • Extensive experience with developing and testing a front-end applications, • Strong analytical and problem solving ability, • Familiarity with automation testing tools and processes, • Experience working with Microsoft Azure services, including DataBricks, • Understanding of Python, SQL, • Proficient in Jira and Zephyr Scale, • Familiarity with Agile development methodologies and participation in Agile teams, • Excellent problem-solving skills and attention to detail, • Strong communication and teamwork skills to collaborate effectively with various stakeholders

The SEO Analyst requires close collaboration with various teams to ensure SEO efforts are aligned with overall business goals and objectives. The SEO Analyst will be responsible for enhancing the company's online presence through executing effective organic on-page and technical SEO strategies. Deve

Present data-driven recommendations and pricing performance reports to senior leadership to guide long-term pricing and revenue strategies. This role is ideal for an analytical and business-savvy analyst with expertise in both strategic pricing design and technical implementation within the logistic

Description - External Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Trainer working onsite Tempe, AZ, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! The Revenue Generation Learning & Development team is responsible for elevating sales performance through technical, functional, and behavioral knowledge transfer. Our mission is to continuously improve seller effectiveness by driving training, knowledge management, and performance evaluation initiatives that maximize business impact. What You'll Do The Senior Specialist, Sales Effectiveness & Enablement, plays a critical dual role, serving as both a sales trainer and ROI analyst. This individual will be responsible for driving seller effectiveness through comprehensive training programs while simultaneously evaluating sales interactions to ensure best-in-class quality, compliance, and revenue-driving behaviors. * Onboard and develop high-performing sellers by designing and delivering training programs that accelerate time to proficiency and drive business impact. * Evaluate and enhance sales interactions (calls, emails, digital engagements) to ensure adherence to best practices, compliance, and revenue-generating behaviors. Included, building Revenue-based ROIs to show the real value of the output of the enablement mechanisms. * Provide targeted coaching support and real-time feedback, leveraging sales quality insights to refine seller skills and optimize performance. * Identify and address sales gaps, adjusting training and enablement strategies to improve conversion rates, customer experience, and revenue outcomes. * Collaborate with Global Sales Operations and Client Leadership to align training, quality, and enablement initiatives with revenue goals and seller success metrics. * Maintain and optimize training assets, sales tools, and performance measurement systems to ensure a scalable and data-driven approach to learning. * Contribute to global, strategic projects that enhance sales effectiveness, from onboarding acceleration to advanced skill development for tenured sellers. * Work in partnership with multiple lines of business by analyzing, designing, developing, implementing, and evaluating Sales Enablement initiatives that improve quality, productivity, and sales. What you Bring to the Role * Bachelors degree in a related field preferred or equivalent combination of education and experience. * Multi-lingual Requirement for Latin America (English, Portuguese and/or Spanish) * Sales Training & Coaching: Proven ability to develop and facilitate engaging sales training programs. * Sales Quality Analysis: Experience in monitoring, evaluating, and optimizing sales interactions for improved performance. * Inside Sales & Contact Center Knowledge: Deep understanding of sales dynamics, performance drivers, and revenue growth strategies. * Sales & Performance Tools: Familiarity with LMS, CRM, Quality Monitoring Systems, and Sales Enablement platforms. * Microsoft 365 / Google Workspace: Proficiency in Word, Excel, PowerPoint, Teams, SharePoint, Docs, Sheets, Drive, etc. * Instructional Design & Learning Methodologies: Experience with Bloom’s Taxonomy, action-oriented learning outcomes, and adult learning principles including the AGES Model. What You Can Expect * Ramp Time Acceleration: New hires reach proficiency faster, demonstrating measurable business impact. * Sales Effectiveness Growth: Continuous improvement in seller confidence, conversion rates, and customer experience. * Data-Driven Coaching Support: Training is directly informed by sales quality insights, driving higher performance. * Seamless Collaboration: Alignment between Sales, Quality, Operations, Analytics, and other Enablement teams ensures a holistic approach to seller success. #LI-Onsite Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC .

This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a Principal Support Engineer, you will offer strategic technical support to assure the

Prior exposure to financial analysis or interest in transitioning to actuarial or advanced finance roles. Senior Market Finance Professional. The Senior Market Finance Professional supports more than half of Humana's Medicaid business, providing technical financial analysis and data-driven insights

Job Description Helpdesk Support Analyst II (Senior) Contract to Hire – Atlanta, GA Are you a tech-savvy problem solver looking to take your IT career to the next level? Our client is seeking a highly skilled Helpdesk Support Analyst II (Senior) to join a dynamic IT team. This is not an entry-level role—we’re looking for someone with advanced experience in enterprise or military IT environments, strong Active Directory skills, and a passion for automation, development, or Microsoft 365 (M365) administration. What You’ll Do: * Troubleshoot complex technical issues across hardware, software, and connectivity for end-users. * Manage and maintain Active Directory, including group policies, OU structures, and advanced configurations. * Administer and support M365 services, including Exchange, SharePoint, and Teams. * Image and deploy PCs using industry-standard tools and practices; manage full lifecycle of hardware and software. * Collaborate with internal teams to support software deployments and IT initiatives. * Monitor and respond to helpdesk tickets promptly and efficiently. * Participate in continuous improvement initiatives to enhance IT support functions. * Document and maintain IT processes and procedures. What You’ll Bring: * Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). * 3–5 years of experience in enterprise or military IT environments. * Strong knowledge of Active Directory and M365 administration. * Experience with automation and scripting (PowerShell, Python, etc.). * Proficiency with Microsoft SCCM, Intune, VPNs, MDM, and ITSM tools. * Excellent problem-solving skills and attention to detail. * Strong written and verbal communication skills. * Ability to work independently and collaboratively. * Required: CompTIA A+ and Microsoft Certified: Azure Fundamentals. * Preferred: Certifications in Azure administration, AI, or Development. Why This Role? This is your chance to work in a fast-paced, innovative IT environment where your skills will make a real impact. You’ll be part of a team that values expertise, collaboration, and continuous growth.

Job Description Job Description – Service Desk Analyst Title Service Desk Analyst (Atlanta, GA - Managed Services) Description The Service Desk Analyst’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes actively resolving escalated end-user help requests within established SLAs. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level. Responsibilities Strategy & Planning • Evaluate documented resolutions and analyze trends for ways to prevent recurring issues., • Alert management to emerging trends in incidents. Acquisition & Deployment • Deploy pre-packaged software using distribution tools and processes as requested by end users., • Assist in software releases and rollouts according to change management best practices. Operational Management • Assisting in providing Level I support when request volumes are high., • Act as an escalation point for advanced or difficult help requests., • Build rapport and elicit problem details from service desk customers., • Prioritize incidents and service requests according to defined processes to meet defined SLAs., • Escalate incidents with accurate documentation to suitable internal and external teams, when required., • Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution., • Use remote tools and diagnostic utilities to aid in troubleshooting., • Research solutions through internal and external knowledgebase as needed., • Identify and learn appropriate software and hardware used and supported by the organization., • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined., • Install antivirus software and ensure virus definitions are up to date., • Perform preventative maintenance, including checking and cleaning of workstations and servers, printers, and peripherals., • Test fixes to ensure an incident has been adequately resolved., • Develop knowledge articles and FAQ lists for end users., • Perform post-resolution follow-ups with Level I Analysts as required., • Contribute to Service Desk knowledgebase as needed, • Reinforce SLAs to manage end-user expectations., • Provide suggestions for continual improvement. Position Requirements Formal Education & Certification • College diploma or university degree in the field of computer science and/or 2+ years equivalent work experience., • The following certifications are highly desired, • ITIL Foundation, • Comptia A+, • Comptia Network +, • Google IT Support Professional, • HDI Support Center Analyst (HDI-SCA) Knowledge & Experience • Knowledge of advanced computer hardware, including Apple, Dell, HP, Lenovo, and others as required, • Experience with desktop and server operating systems, including Windows 7+, Windows Server 2012+, and macOS 10+, • Extensive application support experience with Microsoft Office, • Working knowledge of a range of diagnostic utilities, including ManageEngine Desktop Central, • Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes., • Exceptional written and oral communication skills., • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills., • Strong documentation skills., • Fluent English language skills. Personal Attributes • Ability to conduct research into a wide range of computing issues is required., • Ability to absorb and retain information quickly., • Ability to present ideas in user-friendly, business-friendly, and technical language., • Highly self-motivated and directed., • Keen attention to detail., • Proven analytical and problem-solving abilities., • Ability to effectively prioritize and execute tasks in a high-pressure environment., • Exceptional customer service orientation., • Experience working in a team-oriented, collaborative environment. Work Conditions • Sitting for extended periods of time., • Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components., • Lifting and transporting of moderately heavy objects, such as computers and peripherals.

Job Description We’re Hiring! Senior Technical Support Specialist Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers. We are committed to our institution’s values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success. By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth. Interested in this position and meet the qualifications and requirements? Apply at . Questions? Contact us at 404-575-8262. Position Summary: Responsibilities include but are not limited to the following: The senior technical support specialist's role in CTB is crucial to its operation. They ensure that all technical aspects are functioning optimally. Technical hiccups can affect a company's performance. Therefore, a Technical Support Specialist's duties and responsibilities will revolve around maximizing computer system capabilities as well as the following: • The application of system-analyst techniques and procedures, including consulting with users to determine hardware, software, or systems functional specifications,, • Maintain CTB's IT services through installing and upgrading software, installing hardware, and configuring systems and applications, including analyzing reports, documenting procedures, and coordinating with users, • Maintain, configure, and support the internal Helpdesk solution (LanSweeper). Monitoring & tracking response times, ticket completion, and knowledge base entries to common support issues. Reports status to the department manager., • Maintain IT assets for distribution as needed, configuration, imaging, etc., • Mentor junior Helpdesk personnel, • Handling customer technical support cases through phone, email, and helpdesk ticket submission Maintain Helpdesk user confidence by answering tickets on time, • Maintaining system functionality by testing computer components, • Advanced experience with Office 365 - including advanced troubleshooting as well as system migrations, • Advanced knowledge of computer hardware and peripherals, • Knowledge and experience with domain-based networks, such as file and print shares, mail and application servers, • Understanding and experience with Active Directory management as it relates to user account creation and modification, security group policy, and distribution groups, • Knowledge and experience managing mobile devices and tablets and mobile device management, • Malware/Ransomware/Email Security best practices, • Assist in the creation of support tickets with external third-party resources. Excellent written and verbal communication skills, • Ability to conduct research into a wide range of computing issues as required., • Ability to absorb and retain information quickly., • Ability to present ideas in user-friendly language., • Highly self-motivated and directed with keen attention to detail., • Proven analytical and problem-solving skills., • Ability to effectively prioritize and execute tasks in a high-pressure environment., • Exceptional customer service orientation., • Experience working in a team-oriented, collaborative environment., • Resolution mindset with the ability and passion for delivering personalized, customer-focused support to help resolve technical challenges, • Excellent verbal and written communication skills, • Bachelor's degree from an accredited four-year university or college with a technical major such as computer science/engineering or equivalent combination of education and experience., • 5+ years of IT Support experience is REQUIRED, • Advanced knowledge of Remote Monitoring and Management (RMM) tools (NetComply One experience a plus but not required), • Experience in an MSP/IT as a Service environment is HIGHLY desired, • Advanced understanding of operating systems (Microsoft Windows 10, 8, 7, macOS, iOS, and Android) as well as typical Office suite applications, • Advanced knowledge of networking concepts, setup, troubleshooting, and general administration, • Advanced experience with Office 365 – including advanced troubleshooting as well as system migrations, • Advanced knowledge of computer hardware and peripherals, • Knowledge and experience with domain-based networks, such as file and print shares, mail and application servers, • Knowledge and experience with Active Directory management as it relates to user account creation and modification, security group policy, and distribution groups, • Knowledge and experience managing mobile devices and tablets and mobile device management, • Malware/Ransomware/Email Security best practices, • Industry Relevant certifications (MCES, Helpdesk, AT, Network +, Security +) are preferred but not required. Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following: • Medical, Dental, Vision, and Prescription, • 401(k) Retirement Plan, • Life Insurance, • Accidental Death & Dismemberment, • Short&/Long Term Disability, • Flexible Spending Plan, • Paid Time Off, Vacation, and Holiday Pay, • Tuition Reimbursement, • Employer Assisted Housing Program EEO/AA • Wholesale Membership Program, • Wellness Program, • Employee Assistant Referral Services (EAP), • Legal Shield Program, • Group Cancer & Accident Insurance Programs, • Worker’s Compensation Program, • Free Banking Services, • Awards and Recognition Programs, • Training & Development Programs and much more