Vice President of Clinical Operations and Quality
4 days ago
Austin
Job DescriptionThe Vice President of Clinical Operations & Quality is responsible for driving operational efficiency, clinical excellence, and sustainable growth across our footprint, supporting individual clinics to meet their growth and productivity goals. This role leads both clinic operations and clinical quality functions, ensuring that each location is supported in reaching and maintaining capacity while delivering the highest standards of care. The VP provides strategic leadership and subject matter expertise in Applied Behavior Analysis (ABA) clinical practices, operational workflows, and compliance requirements. This includes establishing and monitoring performance metrics, standardizing processes, and implementing best practices that optimize both client outcomes and clinic productivity. This position partners closely with Finance, Human Resources, Talent Acquisition, Marketing, and Business Development to align operational performance with organizational strategy. The VP also plays a key role in workforce development, clinician engagement, and continuous improvement initiatives to ensure clinics are resourced, efficient, and positioned for growth. The VP of Clinical Operations & Quality is expected to have a regular in-person presence with each of our clinics, which will require regular travel. ResponsibilitiesClinic Operations • Oversee operations of all clinic locations, ensuring consistent, high-quality ABA service delivery and client care, • Drive operational efficiency through data-driven decision-making, standardized workflows, and continuous process improvement, • Establish, monitor, and act on key performance indicators (KPIs) tied to clinical outcomes, staff productivity, and financial performance, • Lead and mentor regional and clinic-level leaders, fostering a culture of accountability, professional development, and performance excellence, • Ensure full compliance with BACB guidelines, payor requirements, and ethical standards across all clinics, • Serve as the senior escalation point for complex clinical, operational, and employee relations issuesGrowth & Capacity Building, • Partner with executive leadership to support clinic growth, expansion, and achievement of capacity targets, • Align staffing models, client onboarding, and caseload management to optimize clinic utilization and financial performance, • Provide strategic guidance on industry trends, clinic development, and integration of new servicesPerformance Management & Engagement, • Lead regular clinical and operational team meetings to review results, share best practices, and drive alignment with organizational goals, • Delegate responsibilities with clarity while holding teams accountable for results, • Conduct regular site visits to foster engagement, ensure consistency, and provide direct leadership support, • Execute strategic initiatives and special projects as directed by executive leadershipClinical Quality, • Lead the Clinical Quality team, including Board Certified Behavior Analysts (BCBAs) and specialists in quality assurance, compliance, training, and clinical excellence, • Serve as subject matter expert for clinical quality improvement processes and regulations for regions, internal and external committees, and key stakeholders, • Guide development and implementation of clinical policies, procedures, and best practices to ensure best-in-class ABA services, • Oversee quality of care complaint resolution and payor review processes, including documentation and appeals., • Establish and manage training strategies for clinical staff including onboarding, continuing education, and supervision structures, • Oversee the organization’s apprenticeship program for trainees earning restricted and unrestricted fieldwork hours in preparation for the BCBA or BCaBA exam, • Ensure adherence to BACB supervision and oversight requirements, including Registered Behavior Technician (RBT) compliance, • Develop and manage clinical data projects to inform treatment best practices and to improve client outcomes, • Represent the organization at conferences and industry events, promoting clinical excellence and thought leadership, • Manage the organization’s accreditation status with the Behavioral Health Center of Excellence (BHCOE), • Perform other job duties, as assigned Required Skills, • Proven work experience as a senior leader supporting clinical operations and quality assurance in the field of Applied Behavior Analysis (ABA), • BCBA or BCBA-D certification preferred, • Strong knowledge of research protocols, clinical quality and outcome metrics, and latest developments within ABA, • Direct experience in clinical practice and support of ABA service delivery in clinic, home, or community settings, • Familiar with Power BI or other clinical KPI tracking systems, • Familiarity with BACB, BHCOE, CASP and OIG standards, guidelines, and requirements, • Strong knowledge of Central Reach, Microsoft Office, SharePoint, and Teams applications, • Excellent written and verbal communication skills, • Demonstrates strong organizational, analytical, and problem-solving skills, • Ability to work independently and manage multiple tasks, • Ability to adapt to a changing environment, • Ability to work on a team collaboratively and cooperatively