IT Help Desk/Telecom Tech
3 days ago
Los Angeles
Job Description READ BEFORE APPLYING WE ARE SERIOUSLY HIRING Department: IT Position: IT Help Desk/Telecom Tech Reports To: IT Manager Location: Los Angeles, CA, In-Person Position Type: Temp-To-Hire (30-90 days probation period) Key Responsibilities • MOST IMPORTANT WE NEED IS LONG TERM COMMITMENT, • Provide day-to-day IT support to employees (in person, by phone, and remotely), • Troubleshoot and resolve hardware, software, network, and user access issues, • Create, modify, and manage user accounts across cloud and on-prem systems, • Configure, deploy, move, and support desktops, laptops, printers, mobile devices, and peripherals, • Perform telecom and structured cabling work (terminations, testing, installations), • Support and administer IT systems including:, • Active Directory / Entra ID, • Microsoft 365 (Exchange, SharePoint, Teams, endpoints), • Azure and virtual environments, • Firewalls, switches, wireless networks, email filtering, backups, and cloud phone systems, • Support and assist with Microsoft Power Platform solutions (Power Apps, Power Automate, SharePoint Lists), including basic troubleshooting, user support, and learning existing business workflows, • Identify, escalate, and respond to potential cybersecurity risks, • Document issues, solutions, configurations, and procedures clearly and accurately, • Work with vendors, ISPs, telecom providers, and consultants; open and follow up on support tickets, • Assist with installation of network equipment, cameras, access points, and related infrastructure, • Research, recommend, and help deploy new IT solutions as business needs evolve, • Coordinate and define scope of work with external contractors, • Minimum 2 years of experience in an IT Support or Help Desk role, • Strong troubleshooting skills across hardware, software, and networks, • Experience supporting:, • Windows Server, • Windows 10/11, • Office 365 / Microsoft 365, • Azure / Power Apps, • Basic understanding of cloud computing and cloud management, • Experience with wireless networks (setup, maintenance, troubleshooting), • Experience providing remote support using phone and remote-access tools, • Experience supporting enterprise mobile devices (iOS, iPadOS, smartphones), • Telecom experience (required):, • Structured cabling, • Patch panels, • Switches, • Cameras, • Access points, • Ability to communicate technical issues clearly to both technical and non-technical users, • Self-motivated, dependable, and accountable for assigned work, • Willing to learn new technologies and continuously improve skills, • Able to work under pressure and manage multiple tasks at once, • Strong sense of ownership and follow-through, • Willing to work flexible hours, including on-call rotation, evenings, weekends, and overtime, • Willing to travel between LA plants and occasionally to Houston, TX, • Ability to lift 50 lbs, • Ability to work on ladders and scissor lifts, • Work performed in a food manufacturing environment with exposure to:, • Production lines, • Industrial equipment, • Robotics, PLCs, and automation systems, • Must pass background check, • Basic computer skills assessment required (minimum passing score: 75%), • Bilingual English/Spanish (read, write, speak)(Preferred) Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Health insurance, • Paid time off, • Parental leave, • Retirement plan Job Type: Temp-to-hire Benefits: • 401(k), • Dental insurance, • Health insurance, • Paid time off, • Vision insurance Work Location: In person