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- Visit Attraction Tours
Customer Service Representative Disputes and Guest Support10 days ago$17–$20 hourlyPart-timeManhattan, New YorkAbout Us: All Attractions City Tours is one of the leading tour providers in the city, offering visitors unforgettable sightseeing experiences, from iconic landmarks to immersive cruises. We pride ourselves on providing exceptional service and creating seamless, memorable adventures for all our guests. Position Overview: We are looking for a dedicated and detail-oriented Customer Service Representative to join our guest support team. This role is focused on handling customer disputes, addressing inquiries, resolving issues, and ensuring an outstanding customer experience throughout their journey with us. ** Responsibilities:** - Handle customer inquiries, complaints, and disputes via phone, email, text, and in person. - Investigate and resolve billing issues, chargebacks, and refund requests with professionalism and accuracy. - Document customer concerns and resolutions clearly in our internal systems. - Provide timely updates to customers regarding ticketing issues, schedule changes, and policies. - Collaborate with sales agents, management, and operations to ensure alignment on guest resolutions. - Educate customers on our tour offerings, schedules, and booking processes. - Assist with pre- and post-tour support, helping guests navigate any questions or concerns. - Maintain a calm, empathetic, and solution-focused approach even in high-stress situations. ** Qualifications:** - Previous customer service experience (tourism or hospitality industry a plus) - Strong conflict resolution and problem-solving skills - Excellent verbal and written communication - Ability to multitask and stay organized in a fast-paced environment - Professional, positive, and patient demeanor - Basic knowledge of platforms like Square, PayPal, or similar payment processors is a plus - ** Benefits:** - Flexible schedule options - Opportunity to grow within a dynamic tourism company - Supportive team culture - Discounts on tour experiences
Immediate start!Easy apply - HUSTLER® Hollywood
Shift Supervisor1 month ago$18.5 hourlyFull-timeManhattan, New YorkOverview: Are you eager to grow in a fun and dynamic work environment? We are experiencing remarkable growth and are seeking dedicated, ambitious and enthusiastic people who want to grow with the company! Earn Monthly Bonuses and enjoy Great Employee Discounts! SUMMARY The Shift Supervisor is responsible for supporting the Store Leadership Team in the absence of a manager on the sales floor. The Shift Supervisors primary duties consists of supervising store staff, ensuring the highest level of customer engagement, and selling. The Shift Supervisor represents the brand, operates in a professional manner, engages customers, maintains store standards, and supports teamwork. We will never communicate with you via text message to discuss or schedule job interviews. We will never ask you for any personal information over the phone, via email or via text. Qualifications: QUALIFICATIONS At least 1 year of key holder experience in a retail setting preferred Excellent verbal and written communication skills Must be available to work weekends (Friday, Saturday, and Sunday) Must commit to two store closings per week, including one being Friday or Saturday Ability to utilize retail POS System & Inventory Scanner Must be able to make change using American Monetary units Ability to carry out detailed tasks and projects with minimal direction or supervision Strong interpersonal skills and ability to build positive working relationships Completion of the Shift Supervisor three month training program WORK ENVIRONMENT Requires ability to lift large and heavy packages and boxes rapidly and constantly and to perform a continuous process of loading and unloading large boxes throughout a scheduled shift Able to reach overhead, bend, kneel, and carry product, necessary for customer service, inventory re-stock, processing shipment and store merchandising The ability to stand/walk for extended periods of time Must have ability to safely lift 50 lbs. without restrictions Able to regularly perform store maintenance items: sweep, vacuum, empty trash, clean Ability to use and climb ladders and/or step stools Requires ability to perform repetitive motions (i.e. hanging, folding, ringing up customers, etc.) The ability to use caution when dealing with difficult customers, houseless and/or transients and avoid confrontations Noise level in the work environment is usually moderate to loud Adult content environment Must be at least 18 years old All job requirements in the job description provided indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job competently. Job descriptions are an overview of the duties, responsibilities, and requirements of the position. Employees may be required to perform other job-related assignments as requested. I have read and understand the job requirements, responsibilities and expectations set forth in the job description provided for my position. I attest that I can perform the essential job functions as outlined with or without any reasonable accommodations. #joinourteam #job #hiring #sales #retailsales #work #fashion #workingretail #nowhiring #jobsearch #jobhunt #employeediscount #shopping #adultitems #hustler #husterhollywood #hustlerstores #fun #dedicated #ambitious #enthusiastic #monthlybonus #howwehustle Responsibilities : ESSENTIAL DUTIES AND RESPONSIBILITIES Assists Store Management with generating sales potential by being a constant presence on the sales floor and setting the pace and energy while ensuring the integrity of the brand Responsible for holding store keys to open and close without management as necessary Ensures that customer service is the number one priority and partners with Sales Associates in order to achieve sales goals and KPIs Manages rest and meal break schedules and ensures that all zones are covered Provides relevant and timely feedback, coaching, and redirection in the core areas of customer engagement, selling and sales floor etiquette Assists with managing company standards of merchandise presentations, signage and displays Escalates performance concerns to the Store Manager Motivates and inspires the associates to build brand loyalty and create a positive store environment for both internal and external customers Assists with store security including checking bags and monitoring fitting rooms Ensures that store staff are treated professionally, courteously and respectfully Responsible for processing return/exchange transactions, authorizing promotional discounts and employee sales in the absence of a manager Adheres to and ensures compliance with all LP policies Has full understanding/knowledge of inventory management procedures Represents the company in a professional and positive manner Other duties as assigned
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