Commercial Service Operations Manager
hace 25 días
Indianapolis
Job Description Responsibilities: • Own the office side of Commercial Service operations — administration, workflow, systems, and process discipline — while the Field Service Manager owns technicians, field execution, and fleet., • Own Commercial Service financial performance and reporting, including revenue, profitability, labor performance, WIP, backlog, unbilled cost, and budget results., • Run the WIP process: review it regularly, drive aging down, and ensure work in progress is billed accurately and on time., • Build, maintain, and publish the KPIs and analytics used to run the business, turning the data into recommendations and action rather than reports alone., • Ensure quotes are produced, priced, sent, followed up on, and closed within expected timeframes., • Drive down unbilled cost and improve billing accuracy, cycle time, and cash conversion., • Own job setup, tracking, and closeout from a process standpoint so every job has clear scope, budget, and financial visibility from open to close., • Lead, coach, and develop the service coordination team, setting clear expectations, providing feedback and accountability, and supporting their development., • Ensure customers are taken care of from the office side — responsiveness, communication, documentation, invoicing accuracy, and resolution of billing or service concerns., • Partner with the Field Service Manager on staffing, scheduling, capacity planning, and workload balancing, bringing the data and analysis behind those decisions., • Own Commercial Service processes at a strategic level: identify gaps, design improvements, document standards, and drive adoption across the team., • Ensure Service Technicians and Office Coordinators are trained on and consistently using company's business systems and processes., • Support annual budgeting, forecasting, and operating priorities., • Partner effectively with field teams, sales, accounting, project teams, Safety, HR, and other internal partners., • Model company's Core Values and reinforce them through leadership decisions, coaching, recognition, and accountability. Required qualifications: • High school diploma or General Education Degree (GED) required, • Associate or bachelor’s degree in business, accounting, finance, construction management, or a related field preferred, • 3 to 7 years of relevant service operations, business operations, or financial/analytical experience required, • 7 to 10 years of relevant experience preferred, • Microsoft Office Suite experience required; advanced Excel skills strongly preferred, • Service management or ERP system experience required (job costing, WIP, billing, dispatch), • Strong analytical skills with the ability to build, interpret, and act on KPIs and financial reporting, • Demonstrated experience owning and improving business processes, • Leadership, team development, and recruiting experience preferred, • Working knowledge of commercial HVAC/R service operations preferred, • Strong written and verbal communication skills, • Carry a valid driver license and have dependable transportation required, • Ability to visit jobsites occasionally and lift up to 25 poundsWhat We Offer:, • Competitive salary., • Comprehensive benefits package, including health, dental, and vision insurance. - Health Insurance starting at 99 cents per week, • Retirement savings plan with company match., • Opportunities for professional development and career advancement., • A supportive and collaborative work environment. Join us at freije and play a key role in our continued success and growth. We look forward to welcoming you to our team! Core Values Grit: You Follow Through When Work is Hard Lead From Your Seat: You think like an owner Uber Customer Centric: You drive a "wow" experience Endeavor to be Great: You strive to be the best version of yourself frēijē is an Equal Opportunity Employer and participates in E-Verify. Powered by JazzHR iLifLBDqkA