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Job Description Title: Network Support I Department: Ops Engineering Revision Date: 9/9/2025 FLSA: Non-Exempt Location: Seattle, WA Preferred (Remote OK) Level: S1 Rate of Pay: $30.48 - $35.29/Hr USD Company Overview Comtech Telecommunications Corp. is a leading global technology company providing terrestrial and wireless network solutions, next-generation 9-1-1 emergency services, satellite and space communications technologies, and cloud-native capabilities to commercial and government customers around the world. Our unique culture of innovation and employee empowerment unleashes a relentless passion for customer success. With multiple facilities located in technology corridors throughout the United States and around the world, Comtech leverages our global presence, technology leadership, and decades of experience to create the world’s most innovative communications solutions. For more information, please visit . Responsibilities: • Monitor network elements for anomalies and reports/troubleshoots issues using network management software, • Identify, triage, resolve or escalate incidents per defined processes, • Monitor email for incidents and customer requests, • Provide first-line technical support for customers, • Notify customers about incident progress or status changes, • Work with carriers, partners, PSAP’s and vendors as required, • Maintain customer sensitive data per defined processes, • Participation in and support of the Change Management process as required, • Superior Customer Service skills., • Ability to multitask and work well in a high pressure, fast paced team environment., • Intermediate level knowledge of Windows Office Suite., • Basic knowledge of Unix/Linux and the command line interface., • Attention to detail., • Must be able to grasp new concepts and complex business relationships., • Knowledge of network management tools (HP Operations Manager, Network Node Manager) a plus., • Basic understanding of Telecommunications call flows and signaling is a plus., • Knowledge of 9-1-1 ecosystem is a plus., • Associate’s degree Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability protected veteran status or other characteristics protected by law.

Job DescriptionAbout the Company What we do Gravity Media delivers an unparalleled range of media services and solutions to clients worldwide utilizing outside broadcast trucks, fly-packs and studios spanning the United Kingdom, ROI, Europe, the Middle East, the United States and Australia offering market-leading broadcast, technology, production, and post-production solutions across many of the world’s most-watched live events and entertainment programs. Our People We have a passion for problem solving and thoughtful innovation and recognize our collective differences play a huge role our success. Our teams are talented, passionate, dedicated, take pride in their work and support each other. We encourage applications from all backgrounds and are dedicated to attracting and developing talent, empowered through an inclusive culture. All suitably qualified applicants will be considered regardless of gender, race, sexual orientation, national origin, disability, religion, and age. Leadership Behaviors We hold high expectations of our leaders and managers who are responsible for driving the success of our people and the organization. Our managers give clear communication, lead by example and feed back to foster growth and development of their team members. Management excellence is essential to the company’s success, and effective leadership requires a combination of interpersonal skills, strategic thinking, and a commitment to providing a positive and productive work environment. Commitment to Equality Gravity Media is an equal opportunity employer and we welcome a diverse range of applicants. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. About the role Job title: Technical Producer II A brief summary We’re looking for a proactive, structured and collaborative Technical Producer to support the operational success of our teams at Riot Games’ global esports facilities, including Riot Games Arenas (RGAs) and Remote Broadcast Centers (RBCs). As a Technical Producer, you will organize complex workstreams, enable technical teams, track projects, manage incidents and deliver event-critical technology workflows across multiple time zones. In this role, you’ll partner with facility Product and Production Teams, engineering leads, and distributed technical staff to drive consistency in backlog prioritization, monthly planning and incident triage. You’ll also support the systems and documentation that keep our facilities aligned, while contributing to cross-team initiatives that improve our global tooling, processes and delivery practices. What you’ll be responsible for • Serve as an administrator for teamwork management platforms (Jira, Airtable, Notion), ensuring they reflect current work, are easy to navigate, and drive visibility across teams., • Partner with engineering leads and managers to support our intake, triage, backlog management and prioritization workflows., • Evolve our work systems to reflect changing team needs, reduce friction and improve cross-team utilization., • Facilitate the scoping, planning and execution of key technical projects, both planned and emergent., • Support the creation and maintenance of project plans, roadmaps, RACI documents and supporting artifacts to keep teams aligned and accountable., • Apply structured project management and Agile best practices to improve team velocity and delivery quality., • Lead and facilitate key team rituals such as kickoffs, standups, retrospectives and planning sessions., • Coordinate across global contributors and time zones, ensuring timelines are maintained and outcomes are well-communicated., • Identify gaps and inefficiencies in our planning and operational runbooks, support best practices and drive consistency., • Support ITSM processes, Service Desk, Incident Management and Problem Management, Knowledge Management. This role is for you if Required Qualifications • 2-4 years of experience in a Technical Production, Technical Program Management or Technical Project Management role, ideally supporting engineering, broadcast, and/or live event teams., • Ability to lead cross-team coordination efforts and support initiatives through project management and facilitation., • Experience with work management tool administration (Jira, Airtable, Notion) and ability to evolve these platforms to serve team needs., • Excellent communication and facilitation skills, with the ability to bridge technical and non-technical audiences., • Experience working with teams, especially remote, across multiple disciplines, time zones and cultures., • Fluency in Agile, Scrum or hybrid workflows including sprint planning, retrospectives and standups., • Technical fluency, not as a developer or engineer, but with enough knowledge to effectively communicate with technical teams. Desired Qualifications • Experience in live broadcast, esports, gaming or technical production environments., • Experience in Agile, ITIL, and Lean methodologies for service delivery and continuous improvement., • Comfort supporting both structured project work and emergent, interrupt-driven tasks across multiple workstreams., • Ability to lead process alignment discussions and implement systems and tooling improvements. This is a Remote role, with preference for candidates in Eastern US timezone. * Role supports Riot’s global esports facilities in Berlin (DE), Dublin (IE), Los Angeles (US), Seattle (US), and São Paulo (BR).

Job DescriptionSalary: Please note: • You are not required to report into a Mosaic office; however, there is approximately 50% travel to client locations across the United States required for this role., • Geographic flexibility: This position is open to candidates residing anywhere in the US. The Grid Modernization Specialist role is to provide subject matter expertise for the technical systems and teams that support electric system operations. The position is involved in the front-end analysis, reviewing and consulting with clients on as-is job responsibilities, on-the-job performance, work processes, and developing recommendations to improve performance through customized technical and training solutions. Grid Modernization Specialists work in an advisory role for our clients and internal team members to provide operations technology and GIS expertise and related business process and industry domain knowledge to support client projects. Roles and Responsibilities The responsibilities of the Grid Modernization Specialist role are as follows: Advisory/Consulting • Partner with clients as a trusted advisor by providing industry domain experience to the client and help execute on a variety of projects which include:, • Business case development, • Strategic roadmap creation, • Program management, • Technology assessment, • Use case creation and requirements gathering, • Test case development and execution, • Control room application development and deployment, • Leverage operations technology or GIS expertise and experience to develop role-based job/task analysis deliverables for operations technology and GIS job positions., • Provide industry expertise for the creation of future state To Be business processes and derive the associated business outcomes., • Perform and manage technical project work as required for grid modernization objective realization., • Evaluate training content to ensure end-user needs are met, including maintenance of training database, tracking end-user performance., • Maintain an understanding of advancements in technology and industry innovations which are happening in digitalization, analytics, security, markets, and operational technology within the electric grid marketspace. Business Process • Provide leadership/support of complex business transformation programs., • Evaluate existing processes, analyze implemented changes, and recommend adjustments to workflows, schedules, or other processes, as needed., • Lead multi-level client interviews and facilitate engagement across project stakeholders to gather information and help build support plans., • Deliver lecture, group discussion, practice activities, and assessments in support of course objectives. Collaboration • Partner with clients to derive training requirements related to operations technology job processes., • Promote training/line partnership by developing a professional rapport with clients., • Partner consultants to design and develop training materials and continuing education for operations job roles, using a variety of instructional media., • Collaborate on training delivery and support client training team to ensure that they meet training requirements. In order to effectively respond to client and project needs, role and responsibilities will vary and may include additional responsibilities not listed. Skills and Experience • Experience in a technical support role for Electric System Operations or Electric System GIS., • Experience developing, configuring, and supporting Control Room and ancillary applications such as EMS, SCADA, ADMS, OMS or GIS., • Experience presenting electrical or operations training, experience creating simulation scenarios., • Experience with Esri, ABB, OSI, GE, or Schneider Electric systems and tools., • Excellent organizational skills with an ability to work on multiple projects., • Demonstrated decision-making ability in production deadline driven., • Demonstrated ability to professionally interact with diverse groups on a wide range of technical matters., • Demonstrated ability to stay current with changing technology and learning trends., • Excellent presentation, written and verbal communication skills. Working Relationships • Internal: Collaborate with team members for skill-sharing and problem-solving., • External: Develop trustworthy relationships with client and project stakeholders. Ability to independently work in and effectively navigate through ambiguous and political client environments. Education Bachelor of Science degree in an electrical engineering, computer engineering or computer science discipline, or equivalent experience. Physical Demands and Work Environment The physical demands and work environment characteristics are representative of those that must be met by an employee to perform the essential functions of this job successfully. • Physical Demands: While performing duties of job, employee is required to stand, walk, sit, reach with hands and arms, talk, and hear. Position requires extensive travel and ability to sit for extended periods of time. Specific vision abilities required by the position include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations due to a physical or mental disability may be discussed with People Operations., • Work Environment: Work environment can vary greatly depending on client and location. Reliable transportation to and from work location required. Travel may be required depending on client/project needs. ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to or call (425) 254-1724. At Mosaic, we are invested in our people and are proud to offer a competitive total compensation package. The compensation range considers a wide range of factors that are considered in making hiring and compensation decisions. These factors include, but are not limited to candidate skill set, consulting experience, training and education, competencies, and other business and organizational needs. Compensation decisions are dependent on the facts and circumstances of each case. Mosaic strives to set salaries at, or near the 50th percentile (midpoint) of the range and it is not typical for candidates to be hired at or near the top of the range for the position. A reasonable estimate for this position is $150,000.00 to $200,000.00. This position is eligible to participate in a discretionary bonus program of up to 8% of annual compensation. The bonus program is dependent on a variety of factors including organizational and individual performance. In addition to the salary and bonus eligibility, Mosaic is proud to offer a comprehensive health and wellness package, a Flexible Time Off program, paid holidays, discretionary 401(k) match, and participation in the Employee Stock Ownership Plan (ESOP). Details on Mosaics benefit package can be found through the following LINK