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Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Sr Auto Adjuster, you will adjust highly complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling claims in compliance with state laws and regulations. Accountable for delivering best in class service, through setting appropriate expectations, proactive communications, advice, and empathy. We offer a flexible work environment that requires an individual to be in the office 3 days per week, after completing 6 months in office. This position is based in the San Antonio, TX location. Relocation assistance is not available for this position. What you'll do: * Investigates to determine coverage, liability, and physical damage including total loss settlements for highly complex auto claims. * Negotiates liability for comparative negligence (claimant or adverse carrier). * Identifies coverage concerns, reviews prior loss history, determines, and creates Special Investigation Unit (SIU) referrals, when appropriate. * Interacts with multiple parties to gather information (police reports, recorded statements, witness statements) determine liability. * Analyzes information obtained to establish compliance for regulatory requirements and settlement value. * Evaluates and negotiates settlement of automobile first and third-party physical damage claims within established settlement authority limits and negotiates any excessive storage charges. * Resolves claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload. * Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions. * Collaborates and sets expectations with external and internal business partners to facilitate claims resolution. * Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service. * Applies proficient knowledge of P&C insurance industry products, services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures. * May serve as an informal resource for team members. * Applies proficient knowledge of Auto Physical Damage to adjust claims. * Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours. * May be assigned CAT deployment travel with minimal notice during designated CATs. * Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * High School Diploma or General Equivalency Diploma. * 2 years of customer service experience. * 1 year of experience handling low to moderately complex auto non injury liability claims. * Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. * Experience determining auto liability coverage. * Proficient knowledge and understanding of the auto claims contract as well as application of case law and state laws and regulations. * Demonstrated negotiation, investigation, communication, and conflict resolution skills. * Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills. * Ability to organize, analyze, and effectively determine risk and appropriate response. * Successful completion of a job-related assessment may be required. What sets you apart: * 1-2 years recent multi-vehicle claims liability to include comparative negligence * Guidewire Claims Center experience * Contract Interpretation experience: Liability & Physical Damage Coverage and Uninsured/Underinsured Motorists Property Damage (Part C) * Dispute resolution experience: Liability Investigation/Comparative Negligence, Unrelated Prior Vehicle Damages, Total Loss Valuation/Negotiation, Non-Owned Vehicles/Rideshare/Permissive Driver, Exceeding Coverage Limits * Arbitration/Subrogation knowledge * Bachelor's degree * Active Adjuster's License * US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $54,550.00 - $97,750.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Actuary, you will lead the future of state‑level pricing strategy. Working in our newly formed Go-to-Market Pricing unit, you will work with a team of actuaries and analysts to design, tailor, and advance pricing and product strategies across diverse state markets. This role blends technical depth with strategic influence, partnering closely with state product leaders, navigating regulatory and environmental complexity, and driving innovative actuarial solutions that enhance member impact and competitiveness. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position. What you'll do: • Applies advanced actuarial knowledge to complete broad and complex projects (e.g., evaluates and selects methodology to price new discount/endorsement for countrywide rollout; develops alternative methodologies to comply with complex regulatory requirements; selects metrics and designs processes to monitor model performance; translates business problems into technical requirements and performs required analysis to develop solutions; independently runs catastrophe models and interprets and communicates results to support critical business activities, while enhancing the control environment as needed., • Utilizes advanced actuarial, mathematical, or statistical techniques to augment actuarial work product., • Leads special actuarial projects, such as the development of new methodologies or reporting tools., • Trains new team members on the theory and mechanics of relevant actuarial methodologies., • Applies deep understanding of products supported, stakeholders’ needs, and industry trends to solve unstructured business problems., • Identifies and anticipates compliance gaps and process improvements; recommends and develops solutions to mitigate risk., • Represents Actuary in cross-functional efforts., • Develops written communication and presentations that effectively convey data-driven solutions to broad audiences, including cross-functional executive leadership., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor’s degree; OR 4 years of related Actuarial/business/analytical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 4 years of Actuarial or analytical business experience., • Associate of the Casualty Actuarial Society (ACAS) Credential., • Demonstrated advanced skills with relevant actuarial, mathematical, and statistical techniques and approaches used to support fact-based decision-making., • Advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in Python, R, SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems., • Demonstrated experience communicating complex solutions and analysis to both technical and nontechnical audiences, including executive leadership. What sets you apart: • A passion for creative and innovative actuarial work and developing that mindset in less experienced analysts through project leadership and oversight related to this work, • Strong Actuarial pricing expertise with experience in using a variety of pricing methodologies and models., • Experience translating detailed analytics into manageable visualizations and communicating/presenting the results concisely to executive leadership., • Experience working on multiple projects, managing competing priorities, and prioritizing workflow through strong partnerships with multiple business partners., • Demonstrable problem-solving, critical thinking, and analytic skills., • Ability to improve existing processes and create new, repeatable workflows to enhance team productivity, • US military experience through military service or a military spouse/domestic part Compensation range: The salary range for this position is: $127,310 - $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in March, April, and May we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our San Antonio office at 9800 Fredericksburg Rd, San Antonio, TX 78288. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members’ financial security. What you'll do: * Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. * Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. * Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. * Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. * Maintain required Property & Casualty (P&C) licenses and state registrations. * Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * High School Diploma or GED equivalent * Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed * 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience * Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: * US military experience through military service or a military spouse/domestic partner * Prior experience in a fast-paced contact center environment Training Schedule: Monday - Friday 8hr shift within the hours of 8:00 AM – 6:00 PM Local Time USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Compensation range: The hiring range for this position is: $46,370 - $48,870. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is seeking a talented Manager, Life Solutions to lead a team of specialized, licensed professionals dedicated to knowing our members, understanding their Health, Life or Retirement income needs, and providing appropriate solutions to facilitate their financial security. Motivates staff toward the attainment of acquisition goals and develops employees through regular coaching and feedback that leads to improved long-term sustainable results. Executes process improvements and leads organizational process changes to improve member and employee experiences. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based on the San Antonio campus. Relocation assistance is NOT available for this position. What you'll do: * Leads and develops a team of professional licensed advisors to provide best in class Health, Life, or Retirement advice and solutions to members to improve their financial security. * Contributes to the achievement of Life Co member, product, and financial goals through team’s performance. Effectively coaches employees on sales processes and opportunities to improve overall sales results. * Proactively identifies opportunities to improve operational effectiveness in Life, Health, or Retirement Income, resulting in reducing manual processes and expenses. Works with key stakeholders to implement solutions to improve operational effectiveness and performance standards to drive improved acquisition results. * Maintains current knowledge of the competitive landscape, financial services industry trends, changes in technology, regulations, and/or other industry events that may impact operational functions and processes, and effectively communicates this knowledge to their direct reports and peers within Health, Life or Retirement Income. * Develops required operational tools and processes including workflow development, systems enhancements, and selection of other technical resources needed. * May fulfill the responsibilities of a securities principal: In conjunction and coordination with Securities Counsel and Securities Compliance, provides research and documentation support for use in responding to regulatory authority inquiries and audits. * Responsible for the resolution of complex operations issues and/or member escalations. * Maintains compliance with company policies, procedures, and all applicable state and federal laws, rules, and regulations. * Collaborates with strategic third-party vendors that helps USAA provide brokered products including Final Expense, Universal Life Insurance, Medicare Advantage & Prescription Drug Plans. Coordinates training/onboarding/development of third-party staffing to assist with seasonal call volumes. * Responsible for efficient call center operating model that adheres to employee and member experience KPIs. * Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 10 years of experience without bachelor’s degree) * 6 years of experience in financial services operations to include process improvement. * 2 years of direct team lead, supervisory, or management experience required. * Experience implementing and managing business process improvements. * Extensive sales experience in the Health, Life, or Retirement industry. * Demonstrated knowledge of financial products and services relevant to life, health insurance, or retirement income. * Knowledge of federal laws, rules, regulations, and applicable guidance to include NY Regulation 187, NY Reg 60, Best Interest, and CMS (Centers of Medicare and Medicaid Services). * Ability to complete AHIP (America’s Health Insurance Plans) and Strategic Partner carrier certifications. What sets you apart: * US military experience through military service or a military spouse/domestic partner * Current Life and Health license * 3 or more years of direct management experience leading sales teams in Insurance and/or Financial Services industries. * 1 or more years of working experience with Life, Health, or retirement income products * Experience working/managing in a call center environment. * Chartered Life Underwriter (CLU) or related industry designation Compensation range: The salary range for this position is: $85,040 - $153,080 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated auto adjuster, within defined guidelines and framework, you are responsible to adjust moderately complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling claims in compliance with state laws and regulations. You are accountable for delivering best in class service, through setting appropriate expectations, proactive communications, advice, and empathy. This hybrid role requires an individual to be in the office 3 days per week. This position can be based in San Antonio, TX. Relocation assistance is not available for this position. What you'll do: * Investigates liability and applies appropriate coverage, evaluates, negotiates, and settles moderately complex auto claims. * Negotiates liability for comparative negligence (claimant or adverse carrier). * Identifies coverage concerns, reviews prior loss history, determines, and creates Special Investigation Unit (SIU) referrals, when appropriate. * Interacts with multiple parties to gather information needed to determine liability (police reports, recorded statements, witness statements). * Resolves claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload. * Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions * Collaborates and sets expectations with external and internal business partners to facilitate claims resolution. * Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service. * Applies developing knowledge of P&C insurance industry products, services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures. * Applies intermediate knowledge of Auto Physical Damage to adjust claims. * Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours. * May be assigned CAT deployment travel with minimal notice during designated CATs. * Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * High School Diploma or General Equivalency Diploma. * 1 year of customer service experience. * Progressive experience handling low complexity auto non injury liability claims. * Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. * Developing knowledge and understanding of auto claims contracts as well as application of case law and state laws and regulations. * Demonstrated negotiation, investigation, communication, and conflict resolution skills. * Proficient in prioritizing and multi-tasking, including navigating through multiple business applications. * Successful completion of a job-related assessment may be required. What sets you apart: • One or more years of auto liability claims experience managing claims from initial contact through resolution, • Minimum one year of experience managing a pending inventory with demonstrated organization and prioritization skills, • At least two years of customer service experience, demonstrating strong communication and problem-solving skills, • Proven experience with comparative negligence and shared liability determinations, • Strong analytical and communication skills with the ability to interpret policy language, assess coverages, and make sound decisions, • Proficiency with Guidewire or similar claims management systems, • Bachelor’s degree or industry designation (e.g., AIC, CPCU), • Military experience through service or as a military spouse Compensation range: The salary range for this position is: $51,370 - $92,060. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is currently looking for dedicated Health Solutions Specialists (Mid-Level) to join our team. In Health Solutions, we offer Medicare Advantage and Medicare Supplement plans, as well as final expense policies. Our goal is to provide the best possible service to our members, while educating them on all options available within Life Company (health and life insurance and annuities). The Health Representative helps to ensure the financial security of our membership by facilitating the acquisition and retention of health insurance, dental/vision insurance, long term care solutions, and related products. We offer a flexible work environment that requires an individual to be in the office 5 days per week with potential hybrid opportunity after 6 months. This position will be based on the San Antonio, TX; Phoenix, AZ.; Colorado Springs, CO; Tampa, FL; or Plano, TX. campus. Relocation assistance is not available for this position. What you'll do: * Receives inquiry or request for advice or service from current members through various channels, including phone calls, emails, and faxes. * Asks questions to discover key information and life events and understand need or problem. Documents relevant information. * Recognizes life events, understands and assesses the member's needs, financial situation, and goals. * Makes recommendation(s) and motivates member to take action on recommendation(s). Overcomes objections using advanced sales * techniques and persuasion skills and implements recommendation(s). * Educates the member on how regulatory changes will impact a product. * Articulates benefits and motivates the member to acquire and/or retain various health products through inbound and outbound member communications. * May provide limited member servicing support. * Ensures adherence to company and regulatory practices. * Supports enterprise business goals through the achievement of individual referral and product acquisition goals. * Employees in Health Solutions acquire and apply advanced knowledge of complex health insurance and Medicare solutions, dental and vision insurance, and long term care solutions to assist members with choosing and managing the best products for their needs. * Employees in Health Solutions work with brokered products and act as an agent for the member. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Work Hours: * Hours of operation * January – September /Monday – Friday / 7:30am – 6:00pm (Central) * October – December/ Monday – Friday with some weekends / 7:30 – 8:00 PM (Central) * Your 8-hour shift will fall within these hours. We are currently looking for closing shift * This role is required to be in office, with potential hybrid opportunity after 6 months. * This is for a June 8, 2026 start date What you have: * High School Diploma or General Equivalency Diploma required. * Required maintenance of Life and Health license. * Required annual completion of AHIP and Broker/Carrier appointments. * 2 or more years customer service/sales experience. * Experience delivering frequent written and oral communication. * Experience acquiring and applying new concepts and information. * Experience processing and analyzing information. * Experience fulfilling requests and meeting deadlines. * Experience resolving conflict and negotiating. * Experience multi-tasking in an operating systems environment. * Experience participating in or leading teams. * Successful completion of a job-related assessment may be required. What sets you apart: * Current Life and Health License * 3 or more years of experience working with Medicare Advantage and Medicare Supplement Plans * 3 or more years of experience working during the Medicare Annual Enrollment Period (AEP) * 3 or more years of experience working with Final Expense Policies * Life Insurance Sales experience * Call Center experience a plus Compensation range: The salary range for this position is: $54,550 - $92,060 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Sr. Injury Adjuster- UM, you will be responsible to adjust attorney-involved, moderately complex UM/UIM claims or moderately complex to include confirming coverage, determining liability, investigating, evaluating, negotiating, and adjudicating claims in compliance with state laws and regulations. Responsible for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy. This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: * Adjusts attorney-involved soft tissue and moderately complex claims with injuries (e.g., torn meniscus, broken bones, disc herniations) and UM/UIM claims, as well as some auto physical damage associated with those claims. * Identifies, confirms, and makes coverage decisions on soft tissue and moderately complex bodily injury claims. * Investigates loss details, determines legal liability, evaluates, negotiates, and adjudicates claims appropriately and timely; within appropriate authority guidelines with clear documentation to support accurate outcomes. * Prioritizes and manages assigned claims workload to keep members and other involved parties informed, provides timely claims status updates. * Collaborates and supports team members to resolve issues and identify appropriate matters for escalation. * Partners with and/or directs vendors and internal business partners to facilitate timely claims resolution. * Delivers a best-in-class member service experience by setting appropriate expectations and proactive communication. * Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours. * May be assigned CAT deployment travel with minimal notice during designated CATs. * Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * High School Diploma or General Equivalency Diploma. * 2 years of auto claims adjusting experience. * 1 year of injury adjusting experience with attorney represented claims, * Proficient knowledge and understanding of the auto claims contract, investigation, evaluation, negotiation, and accurate adjudication of claims as well as application of case law and state laws and regulations. * Proficient negotiation, investigation, communication, and conflict resolution skills. * Demonstrated time-management and decision-making skills. * Proven investigatory, prioritizing, multi-tasking, and problem-solving skills. * Proficient knowledge of human anatomy and medical terminology associated with bodily injury claims. * Ability to exercise sound financial judgment and discretion in handling insurance claims. * Proficient knowledge of coverage evaluation, loss assessment, and loss reserving. * Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. What sets you apart: * 4 or more years auto liability/casualty adjusting experience. * 1 year or more experience in Uninsured motorist (UM) claims * Ongoing professional development with a focus on Insurance * Bachelors degree or higher Compensation range: The salary range for this position is: $63,590 - $121,530. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking dedicated Actuarial Analyst III's to join our Property and Casualty (P&C) Go-To-Market Pricing and Reserving Actuary team. These individuals will possess strong foundational analytical skills, a curious mindset, and a keen ability to think critically and solve complex problems, enabling them to independently manage and deliver on assigned projects. There are two seats currently available with this posting. This role is an entry level analyst position responsible for applying actuarial methodologies under direct supervision on structured projects. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: • Under direct supervision, applies basic understanding of actuarial concepts to make informed assumptions and apply actuarial methodologies on structured projects (e.g., Uses pre-defined metrics to test pricing assumptions and propose rate changes that improve rate adequacy and/or segmentation in a state; manipulates large datasets to produce actionable insights)., • Troubleshoots and identifies solutions for routine technical issues., • Identifies opportunities to apply new tools and improve processes., • Applies understanding of products supported and functional area's needs to perform analyses and provide actionable insights that help solve business problems., • Effectively communicates insights and solutions to peers and immediate leaders., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor's degree; OR 4 years of related Actuarial/business/analytical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • Up to 2 years of Actuarial or analytical business experience., • 1 Casualty Actuarial Society (CAS) exam., • Familiarity with Excel and at least one programming language or modeling software package (Python, SQL, R, SAS, etc.)., • Experience aggregating and analyzing data to solve problems. What sets you apart: • Demonstrable problem-solving, critical thinking, and analytical skills., • Familiarity with data analytics tools (Ideally Python and/or SQL)., • Actuarial and/or data analytics related experience and/or internship., • Multiple passed Actuarial exams., • Knowledge of Property and Casualty (P&C) insurance products., • US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $63,590.00 - $121,530. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Life, Annuity, and Health Service Specialist, you will support company goals to become the financial services provider of choice and ensure financial security for our members by building relationships when assisting members with life, annuity, and health product or service requests and acquisition. We offer a flexible work environment that requires an individual to be in the office 5 days per week, with the opportunity to move to a hybrid schedule after 6 months. This position will be based in the San Antonio, TX and Phoenix, AZ campuses. Relocation assistance is not available for this position. What you'll do: • Acquires and applies foundational knowledge of complex life insurance, health insurance, and annuity products to assist with member requests and policy changes across channels while delivering on our service excellence commitments., • Asks questions to understand member's service request, discover key information and life events to understand the member need, and documents relevant information., • Utilizes the tools and resources available to process transactions accurately and compliantly to create exceptional member service experiences while minimizing transfers, escalations, and call backs with assistance as needed., • Recognizes member cues and opportunities to meet the member's needs through additional products or services and motivates member to act on recommendation(s). Overcomes objections using basic sales techniques and developing persuasion skills., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Up to 1 year of relevant customer service or sales experience., • Ability to prioritize and multi-task, including navigating through multiple business applications, including a Windows operating system., • Strong interpersonal and communication skills., • Successful completion of a job-related assessment may be required., • Experience acquiring and applying new concepts and information. What sets you apart: • At least 6 months of Life Insurance and/or Annuity Service experience, • Bachelor's degree in Accounting, Finance, or General Business (or related) from an accredited university., • Current Group 1 Life/Health License, • 2+ years of customer contact experience in a call center environment where multi-tasking is required., • Experience cross selling or up-selling products, • US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $43,680.00 - $59,980.00 Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We have multiple exciting opportunities available on our Pricing, Indications, and Reserving teams. As a dedicated Actuarial Analyst I, you will be a near-credentialed analyst responsible for independently applying complex technical and actuarial methodologies as well as requiring expert knowledge in one actuarial practice area (pricing, reserving, modeling, catastrophe risk, claims analytics, product management, etc.) to complete unstructured projects. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: • Independently apply complex technical and actuarial methodologies, as well as proficient actuarial knowledge, to complete unstructured projects, • Select and ensure quality of data used to perform trend analysis supports rate level indications; translate business problem into technical requirements; run catastrophe models and interpret and communicate results to support business activities while executing and enhancing a strong control environment with guidance from an experienced catastrophe modeler., • Utilize actuarial, mathematical, or statistical techniques to augment actuarial work product., • Create and deliver training to teammates on mechanics of actuarial tools and processes., • Apply understanding of products supported, stakeholders’ needs, and industry trends to solve unstructured business problems., • Identify compliance gaps and process improvements and recommends develops solutions., • Lead unit initiatives and participate in cross-functional efforts as a technical subject matter expert., • Effectively communicate insights and solutions to all audiences, including executive leadership., • Synthesize complex and conflicting information into a clear and influential value proposition., • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor’s degree; OR 4 years of related Actuarial/business/analytical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 4 years of Actuarial or analytical business experience., • No more than 2 Casualty Actuarial Society (CAS) exams away from Associate of the Casualty Actuarial Society (ACAS) Credential and All Validation of Education Experience (VEEs) completed., • Demonstrated competency with relevant actuarial, mathematical, and statistical techniques and approaches used to support fact-based decision-making., • Intermediate knowledge of data analysis tools, data visualization, developing analysis queries and procedures in Python, R, SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems., • Experience communicating complex solutions and analysis to both technical and nontechnical audiences. What sets you apart: • US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $103,450 - $197,730. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity The Intermediate Life Solutions Specialist helps to ensure the financial security of our membership by assessing member life insurance needs, providing advice and / or referrals for advice, and making the appropriate recommendations based on members’ individual needs and goals. May provide support to Health Solutions acquisition and retention based on member demand. We offer a flexible work environment that requires an individual to be in the office 5 days per week, with the opportunity to move to a hybrid schedule after 6 months. This position will be based in the San Antonio, TX campus . Relocation assistance is not available for this position. What you'll do: * Receives request for advice from current and prospective members through various channels, including inbound and outbound phone calls, emails, faxes, and video telephony. Special Acquisitions Team employees will primarily place outbound calls triggered from underwriting work items. * Asks questions to discover key information, including life events, and to understand member needs. Documents relevant information. * Uncovers and recognizes life events, understands and assesses the member's needs, financial situation, and goals. * Develops and understands appropriate life insurance strategies based on individual member needs. Provides intermediate protection planning advice, including insurance protection, estate planning and enhanced solutions like long term care products. * Recommends relevant life insurance product and solutions and refers members who may need financial advice to the respective department. * Motivates member to take action on recommendation(s) and resolves objections using intermediate sales techniques and intermediate persuasion skills. Implements recommendation(s). * Monitors legislative initiatives that may impact economy, society, and personal financial situation. * Educates membership on implications of economic, industry trends and tax law changes, as well as USAA's * products and services. * May conduct outbound follow-up calls to complete member acquisition of products and services previously discussed. * Serves as a resource to less experienced team members on escalated issues of a routine nature. * Guides and influences less experienced team members. Work Hours: * Monday – Friday / 7:30am – 7:00pm (Central) * An 8 hour shift will fall within these hours * This role is required to be in office, with potential hybrid opportunity after 6 months. What you have: * High School diploma or GED * Required maintenance of Life/Health license * Required annual completion of AHIP and Broker/Carrier appointments when applicable. * 1 year of financial industry and/or life sales experience * Experience delivering frequent written and oral communication * Experience acquiring and applying new concepts and information * Experience processing and analyzing information * Experience fulfilling requests and meeting deadlines * Experience resolving conflict and negotiating * Experience multi-tasking in an operating systems environment * Experience participating in or leading teams * Successful completion of a job-related assessment may be required What sets you apart: * 2+ years experience working in Sales with life insurance * 1+ years experience working in a call center environment * CLU® - Chartered Life Underwriter or comparable designation * US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $45,470.00 - $105,420.00. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Injury Examiner you will be responsible to adjust complex auto and homeowner bodily injury claims, UM/UIM, and small business claims to include confirming coverage, determining liability, investigating, evaluating, negotiating, and adjudicating claims in compliance with state laws and regulations. Responsible for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy. This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: Tampa, FL, San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, or Chesapeake, VA. Relocation assistance is not available for this position. What you'll do: • Adjusts complex auto bodily injury claims with significant injuries (e.g. traumatic brain injury, disfigurement, fatality) and UM/UIM, and small business claims, as well as some auto physical damage associated with those claims. Identifies, confirms, and makes coverage decisions on complex claims., • Investigates loss details, determines legal liability, evaluates, negotiates, and adjudicates claims appropriately and timely; within appropriate authority guidelines with clear documentation to support accurate outcomes., • Prioritizes and manages assigned claims workload to keep members and other involved parties informed and provides timely claims status updates., • Collaborates and supports team members to resolve issues and identifies appropriate matters for escalation., • Partners and/or directs vendors and internal business partners to facilitate timely claims resolution., • Serves as a resource for team members on complex claims., • Delivers a best-in-class member service experience by setting appropriate expectations and providing proactive communication., • Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • High School Diploma or General Equivalency Diploma., • 4 years auto claims and injury adjusting experience., • Advanced knowledge and understanding of the auto claims contract, investigation, evaluation, negotiation, and accurate adjudication of claims as well as application of case law and state laws and regulations., • Advanced negotiation, investigation, communication, and conflict resolution skills., • Demonstrated strong time-management and decision-making skills., • Proven investigatory, prioritizing, multi-tasking, and problem-solving skills., • Advanced knowledge of human anatomy and medical terminology associated with bodily injury claims., • Ability to exercise sound financial judgment and discretion in handling insurance claims., • Advanced knowledge of coverage evaluation, loss assessment, and loss reserving., • Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. What sets you apart: • 2 or more years of high-value catastrophic injury experience (e.g. traumatic brain injury, disfigurement, fatality) to include UM/UIM coverage, • College Degree (Bachelor’s or higher), • Insurance Designation, • US military experience through military service or a military spouse/domestic partner [optional] Compensation range: The salary range for this position is: $85,040 - $162,550. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity What you'll do: • Applies appropriate coverage and handles simple liability, evaluates, and settles high volume and low complexity auto claims with repairable vehicles., • Resolves claims through proactive problem solving and decision making, within authority guidelines and under direct supervision, overcoming obstacles, and effectively prioritizing the workload., • Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions., • Collaborates and sets expectations with external and internal business partners to facilitate claims resolution., • Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service., • Acquires and applies a foundational knowledge of P&C insurance industry products, services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures., • Applies basic knowledge of Auto Physical Damage. Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours., • May be assigned CAT deployment travel with minimal notice during designated CATs., • Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed., • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • High School Diploma or General Equivalency Diploma., • 1 year or more of military experience., • Acquisition and maintenance of insurance adjuster license within week 2 of training and 3 testing attempts., • Demonstrated ability to prioritize and multi-task, including navigating through multiple business applications., • Successful completion of a job-related assessment may be required. What sets you apart: • Currently serving in the military and you will be eligible to participate in a SkillBridge program in the Spring or Summer of 2026., • Ability to get permission from your commander to participate in the SkillBridge program., • Junior Military Veteran Compensation range: The salary range for this position is: $48,340 - $50,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). THIS IS A NON-FEDERAL ENTITY. IT IS NOT A PART OF THE DEPARTMENT OF DEFENSE OR ANY OF ITS COMPONENTS AND IT HAS NO GOVERNMENTAL STATUS. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Senior Property Adjuster, you will work within defined guidelines and framework, investigate, evaluate, negotiate and settle complex property insurance claims presented by or against our members. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. Adjusters recognize and empathize with members’ life events, as appropriate. This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position. The Inside Senior Property Adjuster role is a telephone concentrated environment without physical inspection of loss. This is an hourly, non-exempt position with paid overtime available. Training will be approximately 12 weeks, Monday – Friday and hours may vary by location. Upon successful completion of training, employees will transition to an eight-hour work shift ranging between 8:00 am – 5:30 pm (local time) Monday to Friday with availability for occasional evenings and weekends based on business needs. What you'll do: * Proactively manages assigned claims caseload comprised of claims with moderate complexity damages that require commensurate knowledge and understanding of claims coverage. * Partners with vendors and internal business partners to facilitate moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance. * Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics. * Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing investigation information involving moderate complexity policy terms and contingencies. * Determines and negotiates moderate complexity claims settlement. Develops recommendations and collaborates with management for determining settlement amounts outside of authority limits and accurately manages claims outcomes. * Maintains accurate, thorough, and current claim file documentation throughout the claims process. * Applies proficient knowledge of estimating technology platforms and virtual inspection tools; Utilizes platforms and tools to prepare claims estimates to manage moderate complexity property insurance claims. * Applies working knowledge of industry standards of inspection, damage mitigation and restoration techniques. * Serves as an informal resource for team members. * Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations. * Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours. * May be assigned CAT deployment travel with minimal notice during designated CATs. * Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * High School Diploma or General Equivalency Diploma. * 2 years relevant property adjusting and/or claims adjusting experience handling moderately complex claims or construction related industry/insurance experience. * Developing knowledge of residential construction. * Working knowledge of estimating losses using Xactimate or similar tools and platforms. * Demonstrated negotiation, investigation, communication, and conflict resolution skills. * Working knowledge of property claims contracts and interpretation of case law and state laws and regulations. * Proficient in prioritizing and multi-tasking, including navigating through multiple business applications. * May need to travel up to 50% of the year (local & non-local) and/or work catastrophe duty when needed. * Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. What sets you apart: * Experience handling water loss claims including water mitigation, water loss estimating and reconciliation * Experience desk adjusting property claims involving Dwelling, Other Structures, Loss of Use, and Contents using virtual technologies (Hosta, Hover, Xactimate, ClaimsX) * Experience handling large loss complex claims (i.e., water, vandalism, malicious mischief, foreclosures, earth movement, appraisal, collapse, etc.) * Experience with full file ownership handling claims from start to finish (FNOL, estimating, reviewing policy, making coverage decisions, settlement) * Insurance industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing) * Proficiency in Xactimate (Level 1 and/or Level 2 certification) * Experience in a call center environment * Currently hold an active Adjuster License * Bachelor’s degree * US military experience through military service or a military spouse/domestic partner Physical Demand Requirements: * May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces. * May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license. * May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car. * May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics. Compensation range: The salary range for this position is: $63,590 - $114,450 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity This posting is for multiple P&C Actuarial Analyst positions on the pricing, indications, and forecasting teams. These roles require experienced analysts to independently apply actuarial methods for accurate pricing and process improvement, mentor colleagues, provide strategic insights, and manage business risks in compliance with internal risk management policies. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. Experienced analyst responsible for independently applying actuarial methodologies to complete structured projects and serves as a technical subject matter expert on assigned tasks. What you'll do: * Independently applies actuarial methodologies to complete structured projects (e.g.) * Builds tools to test and implement new methodologies that improve accuracy of actuarial analysis; utilizes model results to select new variables and refresh existing variables in a rating algorithm; analyzes results from multiple methodologies to propose reserve selections and documenting rationale). * Identifies and improves existing processes utilizing actuarial, mathematical, or statistical techniques. * Proactively resolves technical issues and identifies appropriate issues for escalation. * Assists others with troubleshooting issues. * Creates instructions and training materials for actuarial tools and processes. * Mentors new team members. * Apply business acumen to provide actionable insights that help solve business problems. * Effectively communicates insights and solutions to broad audiences including actuarial and non-actuarial stakeholders. * Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor’s degree OR 4 years of related actuarial/business/analytical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. * 2 years of actuarial or analytical business experience. * 3 Casualty Actuarial Society (CAS) exams. * Experience with relevant actuarial, mathematical, and statistical techniques and approaches used to support fact-based decision-making. * Intermediate knowledge of data analysis tools, data visualization, developing analysis queries and procedures in Python, R, SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect technical insights to business problems. What sets you apart: * Familiarity with Excel and at least one programming language or modeling software package (Python, SQL, R, SAS, etc.). * Demonstrated experience with basic actuarial pricing methodologies. * Demonstrated experience aggregating and analyzing data to solve problems. * Ability to effectively communicate insights and solutions to broad audiences including actuarial and non-actuarial stakeholders. * P&C Personal Lines pricing experience. * Familiarity and experience with industry pricing software such as Earnix. * US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $77,120 - $138,810. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Director, Claims Operations, you will manage and be accountable for auto, property, and other claims operations member service teams who are responsible for delivering business results. You will be responsible for leading execution change management, claims strategies, leader development and technology adoption. You will drive execution of operational risk management, regulatory compliance training, policies, and procedures across multiple teams. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site 4 days per week. This director will support Texas and Colorado and you should currently live in either. Relocation assistance is not available for this position. What you'll do: * Select, develop, lead, and hold managers accountable for serving members and providing appropriate solutions in auto, property, and other claims operations through their teams. * Consistently coach managers on leading their teams on claims handling, inspecting, and reviewing quality of claims and responding to escalations. * Be responsible for achievement of assigned goals, objectives, and scorecard deliverables. * Plan, organize, and control the resources to deliver the appropriate claims service. * Be accountable for ensuring compliance with regulations, policies, procedures, and the fair claims settlement practices act. * Provide guidance on technical matters, monitors claims reserves and extends settlement authority. * Be responsible for service, loss control, and loss adjustment expense. * Identify trends and develop action plans as appropriate. * Understand, research, and work to influence the financial impact for their respective business area. * Inspire a high-performance team that works to deliver exceptional experiences to the members and achieve exceptional results. * Create conditions for success remove obstacles, lead, and champion change. * Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. * 8 years of progressive customer service, operational, military or leadership experience to include a minimum 6 years of P&C experience with 4 of those years in claims required with demonstrated proficiency. * 3 years of direct team lead or management experience. * Demonstrated team leadership, cross-functional collaboration, building business solutions, and/or claims accountabilities. * Experience using, interpreting, solutioning and leading with data. What sets you apart: * 15 or more years of experience leading Auto Physical Damage claims operations. * Demonstrated ability to effectively lead through strategic and organizational changes delivering intended results and outcomes. * Advanced technical knowledge of Auto Physical Damage estimating and current repair processes. * Experience successfully leading claims operations in multiple geographies. * Strong analytical skills to assess complex claim situations, make informed decisions and implement effective solutions. * Currently hold an ICAR Pro Level III designation. * Bachelor’s degree. Compensation range: The salary range for this position is: $143,320 - $273,930. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, F-1, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Property Adjuster, you will work within defined guidelines and framework, investigate, evaluate, negotiate, and settle low to moderate complexity property insurance claims. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. You will recognize and empathize with members’ life events, as appropriate. This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position. This is an experienced desk based Property Adjuster role working in a telephone concentrated environment without physical inspection of loss. This is an hourly, non-exempt position with paid overtime available. Training will be approximately 12 weeks, Monday to Friday and hours may vary by location. Upon successful completion of training, employees will transition to an eight-hour work shift ranging between 8:00 am – 5:30 pm (local time) Monday to Friday with availability for occasional evenings and weekends based on business needs. What you'll do: * Proactively manages assigned claims caseload comprised of claims with low to moderate complexity damages that require commensurate knowledge and understanding of claims coverage. * Partners with vendors and internal business partners to facilitate low to moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance. * Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics. * Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing investigation information involving low to moderate complexity policy terms and contingencies. * Determines and negotiates low to moderate complexity claims settlement. Coordinates with management for guidance on assessing settlement amounts outside of authority limits to support managing claims outcomes. * Maintains accurate, thorough, and current claim file documentation throughout the claims process. * Applies knowledge of estimating technology platforms and virtual inspection tools to prepare and manage low to moderate complexity property insurance claims estimates * Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations. * Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours. * May be assigned CAT deployment travel with minimal notice during designated CATs. * Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * High School Diploma or General Equivalency Diploma. * 1 year of customer service, military leadership, construction related industry/insurance experience and/or experience handling low complexity property claims * Knowledge of estimating losses using Xactimate or similar tools and platforms. * Demonstrated negotiation, investigation, communication, and conflict resolution skills. * Working knowledge and understanding of claims contracts as well as application of case law and state laws and regulations. * Ability to prioritize and multi-task, including navigating through multiple business applications. * May need to travel up to 25% of the year (local & non-local) and/or work catastrophe duty when needed. * Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. What sets you apart: * 1+ years relevant property adjusting claims of moderate complexity * Experience desk adjusting residential property claims to include water, roof, and personal property * File ownership handling claims from start to finish (scoping the loss, assessing damages, estimating, interpreting policy, making coverage decisions, settlement) * Proficient in estimate writing using Xactimate and virtual tools (such as Claim X, Hover, and Hosta) * Currently hold an active P&C Adjuster license * Experience working directly for a standard insurance carrier * Experience in a all center environment * US military experience through military service or a military spouse/domestic partner Physical Demand Requirements: * May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces. * May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license. * May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car. * May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics. Compensation range: The salary range for this position is: $57,970 - $97,820. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity The MIAM Authentication Product Lead is a critical role within USAA's Member Protection organization, responsible for defining and driving the future of secure, seamless member access across all USAA channels, serving millions of members. This position champions member access management and the authentication strategy, balancing robust security and fraud risk mitigation with an exceptional member experience. This candidate will partner closely with technology, architecture, experience, and risk teams to deliver cutting-edge authentication capabilities while maintaining strong control over security outcomes and meeting stringent regulatory requirements. Establishes, executes and governs fraud management activities to include risk assessments, policies, frameworks, standards, processes and tools as a first line of defense function. Serves as a fraud risk management subject matter expert to ensure documents, projects, programs, processes, and product initiatives comply with regulatory, legal requirements, and fraud policies and standards. Partners and collaborates with the lines of business, Compliance and Risk Management, Audit Services, Legal, and Regulators to support enterprise fraud management-based initiatives for the Staff Agency or Line of Business (LOB) supported. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office (San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL) will be expected to work on-site four days per week. What you'll do: • Define, champion, and drive the overall authentication strategy and roadmap, prioritizing enhancements to existing capabilities and the introduction of net-new solutions to meet evolving member needs and threat landscapes., • Translate business objectives and member needs into detailed, actionable, and precise authentication and security requirements for technology and design teams, ensuring a holistic approach that considers the complete member journey, security protocols, and regulatory compliance., • Continuously analyze and innovate existing authentication journeys, authenticators, and supporting capabilities to proactively reduce fraud risk, enhance member experience, and improve operational efficiency., • Serve as a subject matter expert on owned area of authentication and technologies, providing thought leadership and guidance on fraud risk management, regulatory compliance, and authentication best practices., • Proactively monitor and analyze fraud and authentication success/fail rates to identify emerging threats and vulnerabilities, leading the development and implementation of effective remediation strategies., • Champion a robust risk management framework for all authentication-related activities, ensuring risks are effectively identified, measured, monitored, and controlled in alignment with USAA's risk and compliance policies., • Apply a deep understanding of security standards, fraud risk management requirements, policies, laws, and regulations to shape business strategies, programs, and solutions. Anticipate industry changes to sustain competitive advantage and protect USAA's members., • This role carries full accountability and business ownership for the authentication product, from strategic definition to the successful delivery and ongoing management of the associated technologies. What you have: • Bachelor's degree OR 4 years of related fraud, compliance, risk, audit or regulatory experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 8 years of operations experience in a relevant functional area to include financial services, Fraud, AML, compliance, risk, audit, third party risk management or other related operational areas that support fraud risk management initiatives within the business., • 6 years of fraud, compliance, risk, audit, or regulatory related experience with accountability for projects, programs, processes or policies., • Expert knowledge of relevant laws, regulatory, compliance, industry regulations and regulatory data sources., • Demonstrated analytical, organizational and problem-solving abilities requiring a high attention to detail to identify fraud risks and trends., • Strong communication skills with the ability to collaborate and execute among cross-functional teams, including all levels of the organization and with external regulatory agencies., • Proven ability to lead and influence others in a cross-functional environment. What sets you apart: • Demonstrated experience managing the full product lifecycle for authentication solutions, from ideation to launch and iteration., • Experience in a Product Management role with direct responsibility for authentication or a significant component of a broader identity and access management (IAM) offering., • Experience collaborating with engineering, design, security, and risk teams to deliver secure and user-friendly authentication capabilities., • Familiarity with industry best practices, emerging trends, and regulatory considerations in authentication and identity management. Compensation range: The salary range for this position is: $127,310.00 - $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are looking for a dedicated SIU Investigator Senior - Major Case Unit. Within defined guidelines and framework, you will help protect USAA and our members from potential fraudulent claims by investigating complex fraud investigations with significant financial impact to USAA. This may involve working with Legal Counsel, government agencies and outside consultants in compliance with state laws and regulations for an assigned operational specialty team. This is a Remote eligible position. This is a field-based role that can be based in anywhere in the Continental United States. Relocation assistance is not available for this position. What you'll do: • Leads the execution of fraud prevention strategies and investigative operations., • Leads high exposure, high profile and critical work assignments, and special investigations involving sophisticated niche fraud referrals, (examples: organized provider rings, staged accidents, large losses of significant exposure and broad scale PIP/Casualty Schemes) across multiple entities or functions., • Applies advanced knowledge of P&C insurance industry products, services, and processes in investigating claims. This includes P&C insurance policy contracts and coverages and claims handling process and procedures., • Applies advanced knowledge of state laws and regulations pertaining to insurance fraud in investigating claims., • Processes large quantities of unstructured detailed information with high levels of accuracy by collecting evidence of potential fraud through field or remote interviews and thorough searches of investigative databases, internal resources, Internet resources, public records, and forensic tools., • Makes appropriate and prompt decisions to identify potential complex fraud within defined guidelines., • Prepares and presents detailed and comprehensive verbal and written investigative reports summarizing the results and outcome of the investigation., • Serves as subject matter authority for team members including providing expert mentorship and training for fraud investigations., • Develops and maintains external relationships with industry, law enforcement and other contacts involved in fraud investigation, detection, and prevention., • Develops proactive actions and conveys compelling arguments to influence disposition of arbitrated and litigated cases effectively and efficiently., • Handles CAT duty responsibilities as business requires., • Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures. What you have: • High School Diploma or General Equivalency Diploma., • 4+ years of P&C SIU/Fraud investigation experience; OR 6+ years relevant fraud industry investigation experience., • Expert knowledge and understanding of fraud investigations as well as application of case law and state laws and regulations., • Must be a skilled investigator with experience taking sophisticated statements from multiple parties to an event., • Ability to capture broad range of evidence and draw conclusions based on the objective details related to the applicability of fraud., • Demonstrated ability to coordinate and prioritize workload, performing multiple tasks and devising solutions to problems., • Experience using computers and various software packages to enter and extract data for analysis from relevant data sources and systems., • Knowledge of city, state and local regulations, legal concepts, understanding of contracts, case law, medical treatment, and medical terminology., • Experience in concurrent handling of specialty/complex/litigated claims/cases as well as mediation/arbitration/trial preparation and participation. What sets you apart: • At least 5 years of SIU/investigative experience in P&C, • 3+ years of experience conducting multi-claim major case investigations in multiple jurisdictions, • Experience with Major Case investigations in more than one line of business (for example, auto/property/casualty), • Experience handling Major Case Investigation from start to finish with advanced report writing to submit for affirmative litigation., • Comprehensive experience applying various causes of action for potential affirmative fraud litigation, • Experience working on projects within SIU, • Experience leading or mentoring other SIU investigators, • Subject Matter Expertise (SME) in at least one personal line of business (auto/property/casualty), • Industry recognized major designations (for example, CPCU, CFI, CFE), • Meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license., • US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $93,770 - $179,240 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, F-1, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Life Actuary Senior, you will lead advanced actuarial analyses and provide strategic insight into our reinsurance programs across Life and Annuity product portfolios. This role combines deep technical expertise with strategic influence, supporting the optimization of reinsurance structures that manage risk, enhance capital efficiency, and drive long-term profitability. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week. What you'll do: • Perform complex and often unique work assignments utilizing actuarial modeling software driven models for pricing, valuation, and/or risk management., • Review laws and regulations to ensure all processes are compliant and provides recommendations for improvements. Monitor industry communications regarding potential changes to existing laws and regulations., • Share knowledge with team members and serves as a key resource to entire team, including leadership, on escalated issues and navigates obstacles to deliver work product., • Serve as a Subject Matter Expert in one or more key areas, such as Product Pricing, Reserving, Economic Capital, Modeling, Asset Liability Management, etc., • Lead a project team on complex assignments through concept, planning, execution, and implementation phases involving cross functional actuarial areas., • Develop exhibits and reports that help explain proposals/findings and provides information in an understandable and usable format for stakeholders., • Identify and provides recommended solutions to business problems independently, often presenting recommendation to leadership., • Maintain proper price level, price structure, data availability and other requirements to achieve profitability and competitive goals., • Identify critical assumptions to monitor and suggest timely remedies to correct or prevent unfavorable trends., • Test impact of assumptions by identifying sources of gain and loss, the appropriate premiums, interest margins, reserves, and cash values for profitability and viability of new and existing products., • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: • Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree., • 6 years actuarial experience and attainment of Fellow within the Society of Actuaries; OR 12 years relevant actuarial experience and attainment of Associate within the Society of Actuaries., • Subject Matter Expert in one or more key areas, such as Product Pricing, Reserving, Economic Capital, Modeling, Asset Liability Management, etc., • Experience leading a project team on complex assignments through concept, planning, execution, and implementation phases involving cross functional actuarial areas., • Demonstrated experience preparing effective documentation, facilitating training and development, and presenting to various levels of management. What sets you apart: • Detailed knowledge of various types of reinsurance transactions both onshore and offshore spanning both block and new business flow transactions, • Experience evaluating the financial, capital, and risk implications of various reinsurance structures, including quota share, YRT, and coinsurance arrangements., • Experience designing and implementing models to assess the impact of reinsurance under multiple economic and regulatory scenarios, • Experience collaborating with Finance, Risk, Product Development, and Reinsurance Operations teams to integrate reinsurance insights into pricing, financial planning, and business strategy, • Experience with preparing and communicating analyses and recommendations to senior management and external partners, including reinsurers and consultants, • Experience supporting treaty negotiations and term assessment through data-driven modeling and sensitivity analysis, • US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $143,320 - $265,950. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a dedicated Life Actuary to join the Life Company’s Asset Liability Management Team. This role coordinates, prepares, and performs actuarial analyses required to develop new products, project future results, reprice existing products, and/or determine financial strength. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week. Relocation assistance is not available for this position. What you'll do: * Performs complex work assignments utilizing actuarial modeling software driven models for pricing, valuation, and/or risk management. * Reviews laws and regulations to ensure all processes are compliant; and provides recommendations for improvements and monitors industry communications regarding potential changes to existing laws and regulations. * Runs models, generates reports, and presents recommendations and detailed analysis of all model runs to Actuarial Leadership. * May make recommendations for model adjustments and improvements, when appropriate. * Shares knowledge with team members and serves as a resource to team on escalated issues and navigates obstacles to deliver work product. * Leads or participates as a key resource on moderately complex projects through concept, planning, execution, and implementation phases with minimal guidance, involving cross functional actuarial areas. * Develops exhibits and reports that help explain proposals/findings and provides information in an understandable and usable format for stakeholders. * Identifies and provides recommended solutions to business problems independently, often presenting recommendation to leadership. * Maintains proper price level, price structure, data availability and other requirements to achieve profitability and competitive goals. * Identifies critical assumptions to monitor and suggest timely remedies to correct or prevent unfavorable trends. * Tests impact of assumptions by identifying sources of gain and loss, the appropriate premiums, interest margins, reserves, and cash values for profitability and viability of new and existing products. * Advises management on issues and serves as a primary resource for their individual team members on escalated issues. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 8 years of experience without bachelor’s degree) * Do you have one of the following: * 4 years relevant actuarial or analytical experience and attainment of Fellow within the Society of Actuaries (Bachelor’s degree + 4 years of experience + FSA) * OR 8 years relevant actuarial experience and attainment of Associate within the Society of Actuaries. (Bachelor’s Degree + 8 years of experience + ASA) * OR 8 years relevant actuarial or analytical experience and attainment of Fellow within the Society of Actuaries (FSA) * OR 12 years relevant actuarial or analytical experience and attainment of Associate within the Society of Actuaries (ASA) * Experience performing complex work assignments utilizing actuarial modeling software driven models for pricing, valuation, and/or risk management. * Demonstrated experience communicating complex actuarial analysis and recommendations to technical and non-technical audiences. What sets you apart: * US military experience through military service or a military spouse/domestic partner * FSA (Fellow of the Society of Actuaries) designation * Experience using Moody’s AXIS software * 2 or more years of experience with asset liability management or cash flow testing * Prior Actuarial experience with Life Insurance and Annuity Products * Fixed Indexed Annuity (FIA) Experience Compensation range: The salary range for this position is: $127,310 - $236,250 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity Job Description USAA is currently looking for dedicated Health Solutions Specialists (Intermediate Level) to join our team. In Health Solutions, we offer Medicare Advantage and Medicare Supplement plans, as well as final expense policies. Our goal is to provide the best possible service to our members, while educating them on all options available within Life Company (health and life insurance and annuities). The Health Representative helps to ensure the financial security of our membership by facilitating the acquisition and retention of health insurance, dental/vision insurance, long term care solutions, and related products. We offer a flexible work environment that requires an individual to be in the office 5 days per week with potential hybrid opportunity after 6 months. This position will be based on the San Antonio, TX; Phoenix, AZ.; Colorado Springs, CO; Tampa, FL; or Plano, TX. campus. Relocation assistance is not available for this position. What you'll do: * Receives inquiry or request for advice or service from current members through various channels, including phone calls, emails, and faxes. * Asks questions to discover key information and life events and understand need or problem. Documents relevant information. * Recognizes life events, understands and assesses the member's needs, financial situation, and goals. * Makes recommendation(s) and motivates member to take action on recommendation(s). Overcomes objections using advanced sales * techniques and persuasion skills and implements recommendation(s). * Educates the member on how regulatory changes will impact a product. * Articulates benefits and motivates the member to acquire and/or retain various health products through inbound and outbound member communications. * May provide limited member servicing support. * Ensures adherence to company and regulatory practices. * Supports enterprise business goals through the achievement of individual referral and product acquisition goals. * Employees in Health Solutions acquire and apply advanced knowledge of complex health insurance and Medicare solutions, dental and vision insurance, and long term care solutions to assist members with choosing and managing the best products for their needs. * Employees in Health Solutions work with brokered products and act as an agent for the member. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Work Hours: * Hours of operation * January – September /Monday – Friday / 7:30am – 6:00pm (Central) * October – December/ Monday – Friday with some weekends / 7:30 – 8:00 PM (Central) * Your 8-hour shift will fall within these hours. We are currently looking for closing shift * This role is required to be in office, with potential hybrid opportunity after 6 months. * This is for a June 8, 2026 start date What you have: * High School Diploma or General Equivalency Diploma required. * Required maintenance of Life and Health license. * Required annual completion of AHIP and Broker/Carrier appointments. * 1 or more years customer service/sales experience. * Experience delivering frequent written and oral communication. * Experience acquiring and applying new concepts and information. * Experience processing and analyzing information. * Experience fulfilling requests and meeting deadlines. * Experience resolving conflict and negotiating. * Experience multi-tasking in an operating systems environment. * Experience participating in or leading teams. * Successful completion of a job-related assessment may be required. What sets you apart: * Current Life and Health License * Experience working with Medicare Advantage and Medicare Supplement Plans * 1 or more years of experience working during the Medicare Annual Enrollment Period (AEP) * Experience working with Final Expense Policies * Life Insurance Sales experience * Call Center experience a plus Compensation range: The salary range for this position is: $45,470 - $76,730 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Sr. Injury Adjuster, you will work within defined guidelines and framework, responsible to adjust attorney involved moderately complex bodily injury claims to include confirming coverage, determining liability, investigating, evaluating, negotiating, defending, and settling claims in compliance with state laws and regulations. Accountable for delivering a concierge level of best in class member service through setting appropriate expectations, proactive communications, advice, and compassion. This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX; Chesapeake, VA; Tampa, FL; Colorado Springs, CO and Phoenix, AZ. Relocation assistance is not available for this position. What you'll do: * Identifies and manages existing and emerging risks that stem from business activities and the job role. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. * Follows written risk and compliance policies, standards, and procedures for business activities. * Adjusts attorney-involved moderately complex bodily injury claims with demonstrable injuries (e.g. torn meniscus, broken bones, disc herniations), as well as all auto physical damage associated with those claims. * Identifies, confirms, and makes coverage decisions on moderately complex bodily injury claims. * Investigates loss details, determines legal liability, evaluates, negotiates, and arrives at claim settlement within appropriate authority guidelines. * Clearly documents thought process, investigation, evaluation, negotiation, and settlement decisions. * Prioritizes and manages assigned claims workload to keep members and other involved parties informed, provides timely claims status updates. * Collaborates and supports team members to resolve issues and identify appropriate matters for escalation. * Partners and/or directs vendors and internal business partners to facilitate timely claims resolution. * Supports workload surges and/or Catastrophe Operations as needed. * May act as an informal resource for team members with less experience. What you have: * High School or General Equivalency Diploma. * 1 year of injury adjusting experience. * 2 years of auto liability claims adjusting experience. * Deep knowledge and understanding of the auto claims contract as well as application of case law and state laws and regulations. * Proficient negotiation, investigation, communication, and conflict resolution skills. * Demonstrated time-management and decision-making skills. * Proven investigatory, prioritizing, multi-tasking, and problem-solving skills. * Proficient knowledge of human anatomy and medical terminology associated with bodily injury claims. * Ability to exercise sound financial judgment and discretion in handling insurance claims. * Proficient knowledge of coverage evaluation, loss assessment, and loss reserving. * Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts. What sets you apart: * 4 or more years auto liability/casualty adjusting experience. * 1yr Medical experience to include coding and billing or EMT. * Ongoing Professional Development with a focus on Insurance. * Bachelors degree or higher. * US military experience through military service or a military spouse/domestic partner. Compensation Range: The salary range for this position is: $63,590 - $121,530. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice.We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, i

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: The Sr. Furniture Analyst serves as the central hub for all furniture-related activities within JLL's Furniture Management Center of Excellence. This role combines strategic design expertise with hands-on project execution, managing the complete furniture project lifecycle from initial concept through final installation and post-occupancy evaluation. Acting as the primary liaison across multiple JLL service lines, this position requires deep cross-functional knowledge to accelerate project delivery while ensuring compliance with the client’s workplace standards. You'll lead design reviews, create conceptual plans, manage budgets, coordinate installations, and maintain vendor relationships while optimizing inventory utilization and cost efficiency. Success in this role requires strong relationship-building skills, attention to detail, and the ability to seamlessly bridge workplace strategy with tactical execution in a fast-paced, collaborative environment. You'll be the subject matter expert who ensures every furniture project meets design standards, stays within budget, and delivers exceptional results for our clients. What your day-to-day will look like: Review project status across your portfolio and attending coordination meetings with the project teams. As the primary liaison across these service lines, you'll provide comprehensive project support by leveraging your deep cross-functional knowledge to accelerate delivery and resolve complex challenges. Attend project meetings with customers, architects, and vendors, leading design review processes for renovation projects. Review new projects to verify adherence to established standards, working closely with Project Managers to evaluate architectural submissions and ensure compliance with standards before projects advance. Hands-on design work to create preliminary design concepts and test fits for projects. This includes developing comprehensive space plans featuring test fits, full floor plates, amenities, typical workstations, station counts, cafes, and project rooms. For projects without assigned architects, you'll provide complete design services that enable early project kickoff with reliable budgets and scope definition. Strategic programming responsibilities involve collaborating with planners to gather comprehensive customer requirements, often initiating programming before project creation. You'll translate focus group insights from Workplace into preliminary plans and high-level budget estimates, ensuring layouts accurately reflect customer needs and station requirements for reliable budget development. Review architectural drawings to verify workstation counts align with project requirements and examine vendor installation drawings before ordering. You'll collaborate with Operations to ensure code compliance for floor plate occupancy while working with Workplace on space aesthetics and performance specifications. When projects require non-standard products, you'll coordinate with Workplace for approval before ordering. Managing documentation is a critical daily activity. You'll oversee furniture drawings for renovation projects, ensuring standards compliance and proper labeling for installation. You'll create installation drawings for projects involving existing furniture and verify that on-site installation matches these drawings. For projects without architects, you'll specify all finishes including fabrics, providing complete finish layouts to PM and RPM teams. Create furniture budget estimates, manage FF&E budgets throughout project execution, and coordinate with Project Managers when additional funding is required. Y Gather requirements for vendor quotes, request purchase orders, manage cash flow when needed, and close out purchase orders while continuously identifying cost-saving opportunities. Maintain strategic relationships, provide project forecasts, manage warranty issues, and address product damage claims. Conduct final design reviews and oversee the complete approval process including submittal reviews, shop drawing verification, signage evaluation, installation drawing checks, and finish compliance before ordering. Asset management activities involve working closely with warehouse operations to identify available assets for projects, prioritizing existing inventory over new purchases to optimize costs and sustainability. Document and create asset numbers, coordinate reupholstery projects, and assess reusable items from decommissioned floorplates. As projects near completion, you'll survey renovation sites to verify readiness for furniture delivery, create installation schedules ensuring vendor alignment, and oversee installation teams to ensure work matches installation drawings. You'll define punch lists, assign vendors to manage them, coordinate furniture punch walks, and create work orders for renovation projects. Support mockup projects by providing tactical expertise in ordering, installation, and location coordination. You'll provide warranty support to identify issues and coordinate vendor resolution, collaborating with Workplace when standard products show recurring problems to drive continuous improvement of furniture standards and specifications. Required Qualifications: Bachelor's degree in Interior Design, Architecture, Facilities Management, or related field, or equivalent combination of education and experience. Minimum of 5 years of experience in furniture project management, interior design, or corporate facilities management with demonstrated expertise in managing full furniture project lifecycles from concept through installation. Strong knowledge of workplace design standards, space planning principles, and furniture specifications with the ability to create conceptual designs, test fits, and complete floor plans. Proficiency in CAD software and space planning tools for creating and reviewing furniture drawings and installation documentation. Demonstrated budget management experience including creating estimates, managing procurement processes, and identifying cost-saving opportunities. Excellent project management skills with the ability to manage multiple complex projects simultaneously while maintaining attention to detail and meeting deadlines. Strong communication and interpersonal skills with the ability to effectively collaborate with clients, architects, vendors, and internal stakeholders at all levels. Demonstrated problem-solving abilities and the capacity to resolve complex challenges that arise during furniture projects. Preferred Qualifications: NCIDQ (National Council for Interior Design Qualification) certification or other relevant professional design credentials. Experience working within a corporate real estate services environment or with enterprise-level clients with established workplace standards programs. Advanced proficiency in AutoCAD, Revit, or other design software platforms commonly used in commercial furniture design and space planning. Project Management Professional (PMP) certification or similar project management credentials. Experience managing furniture projects within shared services or center of excellence operational models. Knowledge of major commercial furniture manufacturer product lines and specifications. Previous experience coordinating warehouse operations, logistics, and furniture installation teams. Familiarity with procurement systems, purchase order management, and financial tracking tools used in corporate environments. Client: USAA Job Profile: Sr. Furniture Analyst This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Location: On-site –SAN ANTONIO, TX If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: * 401(k) plan with matching company contributions * Comprehensive Medical, Dental & Vision Care * Paid parental leave at 100% of salary * Paid Time Off and Company Holidays * Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our ___. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy ___. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at ___. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our ___ page > I want to work for JLL. Accepting applications on an ongoing basis until candidate identified.

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice.We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, i

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice.We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, i

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice.We seek to be the #1 choice for the military community and their families.Embrace a fulfilling career at USAA, where our core values – honesty, i

Compiles, analyzes, and prepares reporting data on volumes, hours, and staffing for tracking, trending or planning purposes. Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance managem

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a Credit Risk Analytics Manager I, you will play a pivotal role in supporting the execution, maintenance, and enhancement of analytical models. You will be instrumental in complex data gathering and sophisticated analysis, contributing significantly to the preparation of Loss Forecasts and comprehensive risk management reports. This position offers the opportunity to apply and deepen your expertise in quantitative credit, financial analytics, and advanced predictive modeling techniques within a dynamic banking environment. You will collaborate closely with senior leadership and cross-functional teams to drive robust risk assessments, challenge existing strategies, and inform critical risk and strategy proposals. Join our high-performing team to lead key initiatives in risk analytics, mentor junior analysts, and make substantial contributions to the strategic financial health and risk management of the bank. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Plano, TX. Relocation assistance is not available for this position. What you'll do: * Applies advanced analytical skills to assess risks and opportunities across multiple Bank consumer portfolios and translates results into strategic solutions. * Assists in delivering Bank strategies across lines of defense by effectively developing and improving complex analytical frameworks, information, and insights to key stakeholders. * Conducts and develops advanced quantitative analysis utilizing extensive internal and external data sources to bring structure to problems. * Builds and may assist in maintaining effective risk management frameworks which can identify, measure, or mitigate risk. * Develops and maintains comprehensive risk reporting in support of management and committee oversight of existing and emerging risks. * May conduct effective challenge of credit, product, and/or risk proposals through detailed research and vetting, leveraging banking product, regulatory and industry knowledge, and critical thinking skills to support strong portfolio performance outcomes. * May develop and/or execute complex financial risk sensitivity analysis. * May execute or support implementation of credit and/or financial modeling infrastructure. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. * 4 years experience in an analytical field or work focused on risk management execution, analytics or risk assessments; OR 2 years experience in an analytical field or focused on risk management execution, analytics or risk assessments with an advanced degree in a quantitative, scientific, engineering, business or technical field; OR an equivalent level of demonstrated competencies in leading risk management execution, advanced analytics, and risk assessments. * Experience with data, code, or reporting tools. * Experience communicating complex analytical insights to various stakeholders. * Ability to apply critical thinking skills with various data to problem solve effectively. * Experience driving results through collaboration. What sets you apart: * US military experience through military service or a military spouse/domestic partner. * Advanced Technical Skills: Proficiency in at least one programming language such as SQL, Python or R. * Data Analysis & Big Data: Proven ability to query, manipulate, and analyze large and complex datasets. * Forecasting & Analytics: Strong understanding of forecasting methodologies and advanced analytical techniques. * Communication & Presentation: Excellent written and verbal communication skills, with the ability to present complex findings clearly to both technical and non-technical audiences. * Problem-Solving: Strong analytical and problem-solving skills with a strategic mindset. * Proficiency in Microsoft Office: Advanced skills in Excel, PowerPoint, and other relevant tools. Compensation range: The salary range for this position is: $103,450 - $197,730 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are currently building a team and seeking highly motivated experienced Associate General Counsels to provide dedicated legal advice on P&C insurance contracts, claims, and/or coverage. In this role, you will provide expert legal counsel to business unit leadership in your assigned region, navigate complex legal landscapes and provide effective, practical advice, collaborate with internal teams and stakeholders to achieve USAA's strategic objectives, and utilize your in-depth knowledge to independently address significant organizational matters. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, and Colorado Springs, CO. What you'll do: * Independently provides legal counsel to senior leadership to support business objectives and lead regulatory, compliance and litigation risk to USAA. * Leads sophisticated legal assignments with a high level of business impact and delivers appropriate solutions. * Effectively communicates with partners and varying levels of leadership in both verbal and written forms. Produces clear and concise legal positions involving highly complex issues. * Proactively collaborates across USAA and Legal and Advisory Services to mitigate risk. * Proactively monitors and analyzes changes in laws, regulations and industry and advises appropriate organizational leadership of such changes in a timely manner. Anticipates potential or future legal and operational issues that present a risk to the organization and proactively engages with others to identify potential solutions. * Regularly provides guidance to more junior attorneys and serves as a resource to others in Legal and Advisory Services. * Provides leadership through cross-functional projects that have a material impact to USAA. * Effectively manages outside counsel to obtain legal advice. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor's Degree from an accredited school. * Juris Doctor degree from an accredited law school required. * Licensed and in good standing to practice law in one state or a territory of the USA * 8 years of relevant experience with at least 7 years of experience as a practicing attorney. * Demonstrated ability to effectively collaborate with key resources and stakeholders, influencing decisions and leading work to achieve strategic goals. What sets you apart: * P&C Insurance contracts, claims, and/or coverage experience. * Specific claims coverage expertise in Texas, California, Florida, Georgia, North Carolina, South Carolina, Arizona, Virginia, and/or Washington state. * Specific claims coverage expertise in property claims coverage, inclusive of Homeowners, RPI, Fire, and Renters P&C contracts. * Demonstrated leadership in mentoring junior attorneys or training peers on state-specific P&C contracts, claims, and/or coverage legal issues. * US military experience with skills related to one of the following MOS's: Navy (JAG Corp Officer), Marines (4402, 4405, 4406,4410, 4411, 4417), Army (27A), USAF (51JX / 5J0X1) Compensation range: The salary range for this position is: $164,780 - $314,960 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are currently seeking a dedicated Associate Attorney to participate in our SkillBridge Fellowship Cohort Program in our Legal and Advisory Services (L&A) organization and will be based at our Corporate Headquarters in San Antonio, TX. The SkillBridge Fellowship Cohort Program builds an extraordinary experience for transitioning service members, veterans, and military spouses that increase competitiveness and improve opportunities to find meaningful employment by providing development, skills, and exposure to corporate working environment and private sector business operations. SkillBridge Fellowship Programs are best-in-class workforce development programs that are cohort based and twelve weeks in duration. In this role, you will be responsible for providing legal counsel to assigned clients within USAA. Analyzes legal issues of a routine and moderately complex nature and communicating legal advice. Engages with business clients to better understand USAA's strategic and operational objectives. Collaborates with internal stakeholders within business units and the Legal and Advisory Services. Obtains general knowledge regarding relevant business, industry, and area of legal specialty. The Legal and Advisory Services (L&A) Associate Attorney SkillBridge Fellowship is an immersive opportunity for early‑career Judge Advocate General (JAG) officers with approximately 3-6 years of legal experience. This 8-12-week fellowship, hosted within the financial services industry, provides hands‑on experience as in‑house corporate counsel while working alongside experienced legal professionals. L&A advises USAA's lines of business, corporate functions, and leadership across a wide range of legal areas, including banking, property and casualty insurance, life insurance, privacy, cybersecurity, regulatory compliance, employment law, corporate governance, and government relations. To qualify, candidates must be currently serving JAG officers in the U.S. Armed Forces and meet Department of Defense SkillBridge eligibility requirements. Candidates must be available to begin the SkillBridge Fellowship between June and August 2026 working onsite in San Antonio, Texas four days a week. If selected for the two‑year L&A JAG Fellowship, candidates must be available for full‑time employment with USAA as an Associate Attorney between September and November 2026 and commit to the full fellowship term. These timeframes may be slightly flexible based on individual circumstances. What you'll do: * Provides legal counsel to support business objectives and mitigate regulatory, compliance and litigation risk to USAA. * Leads routine to moderately complex legal assignments and delivers appropriate solutions. * Effectively communicates with internal stakeholders in both verbal and written forms. * Monitors and analyzes changes in laws, regulations and industry and advises organizational leadership of such changes as appropriate. * Supports senior attorneys with legal questions or issues by leveraging general knowledge and conducting research. * Ensures escalation of matters presenting more significant risk to more senior attorneys. * If awaiting bar licensure, assignments will be completed under the supervision of a licensed attorney. All legal advice will be provided by a licensed attorney. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you need to have: * Bachelor's degree from an accredited school. * Juris Doctor degree from an accredited law school required. * Licensed and in good standing to practice law in one state or a territory of the USA OR * Must pass the State Bar exam and receive a license to practice law within 10 months of hire date. * Proven ability to effectively communicate verbally and in writing. What sets you apart: * Eligible for SkillBridge participation * Military service as a JAG officer * Interested in pursuing a legal career as in-house counsel in financial services and insurance * Legal experience in areas including banking, insurance, employment, contracting, ethics, and/or litigation Compensation Range: Hiring Our Heroes Fellows are paid by the HOH program. If selected for a full-time role, the salary range for this position is: $93,770.00- $179,240. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity The USAA AML Modeling & Analytical Team is actively seeking a seasoned Senior Quantitative Risk Analyst to spearhead the development, refinement, and deployment of a comprehensive suite of Financial Crimes Models. This pivotal role will leverage expert analytical acumen and extensive technical proficiency to architect and optimize model performance for Transaction Monitoring (Actimize), Lexis Bridger Screening Systems, and Customer Risk Scoring. The successful candidate will collaborate with key stakeholders to proactively address and resolve identified gaps, ensuring alignment with evolving regulatory mandates. This position offers a significant opportunity to drive impactful initiatives within complex, cross-functional teams across USAA, fostering the creation of forward-thinking solutions. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: * Utilizes advanced analytics to assess future risk, opportunities, and effectiveness and translates results into meaningful solutions to enhance decision making. * Applies advanced knowledge and industry best practices to quantify risk and aggregate exposures. * Engages in model validation and produces model validation reports. * Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make recommendations to answer business objectives and drive change. * Translates recommendations into communication materials to effectively present to colleagues for peer review and management. * Applies advanced knowledge to produce advanced analytical material for discussions with cross functional teams to understand complex business objectives and influence solution strategies. * Provides mentorship to other team members in the peer review process. What you have: * Bachelor's degree in Economics, Finance, Statistics, Mathematics, Actuarial Sciences, or other quantitative discipline or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. * 6 years related quantitative analysis experience in a discipline relevant to risk management to include statistical analysis, modeling, mathematics or other quantitative discipline OR advanced degree/designation in Economics, Finance, Statistics, Mathematics, Actuarial Sciences, or other quantitative discipline and 4 years work experience in a quantitative discipline relevant to risk management OR PhD in Economics, Finance, Statistics, Mathematics, or other quantitative discipline and up to 2 years work experience in a quantitative discipline relevant to risk management. What sets you apart: * A Master or Ph.D. degree in a quantitative field. Advanced knowledge of statistical and machine learning models and techniques * 5+ years of experience in developing, validating and implementing Financial Crimes Models. Solid understanding of AML and Financial Crimes modeling techniques. * 10+ years of hands-on technical coding experience and strong programming skills, e.g. Python, SAS, SQL, R. * Prior experience working on Transaction Monitoring Platform such as Actimize, Lexis Bridger, preferrable modern systems leveraging Machine Learning Algorithm for Detection.. * ACAMS Certified Compensation range: The salary range for this position is: $114,080 - $218,030 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Credit Risk Analytics Manager, you will conduct quantitative credit/behavioral/financial analytics or predictive modeling to assess risks and opportunities and provides recommendations for bank consumer portfolios. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Plano, TX. Relocation assistance is not available for this position. What you'll do: * Apply analytical skills to assess risks and opportunities for a bank consumer portfolio and translates results into recommendations. * Effectively develop analytical concepts in support of key stakeholders to deliver on bank risk strategies. * Conduct quantitative analysis utilizing extensive internal and external data sources. * Develop qualitative analysis to support departmental decision making. * Research credit, product, and/or risk proposals and utilize critical thinking skills to provide analysis ensuring strong portfolio performance outcomes. * Build and/or maintain effective risk management frameworks which can identify, measure, or mitigate risk. * Develop and maintain comprehensive risk reporting in support of management and committee oversight of existing and emerging risks. * May develop and/or execute financial risk sensitivity analysis. * May execute credit and/or financial modeling infrastructure. What you have: * Bachelor's degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. * Minimum 2 years' experience in an analytical field or focused on risk management execution, analytics or risk assessments; OR an advanced degree in a quantitative, scientific, engineering, business or technical field; OR an equivalent level of demonstrated competencies in leading risk management execution, analytics and risk assessments. * Experience communicating analytical insights to various stakeholders. * Ability to apply critical thinking skills with various data to problem solve effectively. * Basic understanding of data, code, or reporting tools. What sets you apart: * Technical Proficiency: Familiarity with SQL and programming languages such as Python, SAS, or R is essential. * Intellectual Curiosity and Agility: Demonstrated intellectual curiosity, self-motivation, and learning agility are highly valued. The ideal candidate possesses a natural desire to explore, understand complex issues, and adapt to new challenges and information. * Strong Communication Skills: Excellent verbal and written communication skills are paramount for conveying complex findings and insights clearly to diverse audiences, including non-technical stakeholders. Collaboration and the ability to explain data effectively are critical to success in this role. Compensation range: The salary range for this position is: $77,120.00 - $147,390.00 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We seek a dynamic Credit Risk Analytics Manager Lead with proven experience in executing CECL models within the consumer lending portfolio space. The ideal candidate will possess strong skills in model development, implementation, or execution for consumer lending portfolios, coupled with an advanced understanding of credit risk performance drivers, statistical modeling, and analytical tools. Join our team and make a difference today! We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Plano, TX. Relocation assistance is available for this position. What you'll do: * Demonstrates industry leading practices and experienced analytical rigor to lead assessments of risks and opportunities across the Bank's consumer portfolios and translate results into strategic solutions. * Leads resilient, risk/return optimized, well governed Bank risk strategies across lines of defense by effectively developing and improving complex analytical frameworks, analyzing data and processes, and succinctly communicating insights to diverse and senior leader audiences. * Applies expert knowledge to implement advanced quantitative analysis across departments and programs. * Leads development of nuanced qualitative analysis that brings structure and clarity to ambiguous and challenging bank or enterprise problems. * Provides effective challenge to risk proposals in designated risk area of credit, market, operations, product, strategic, through detailed research and vetting, using banking product, regulatory, and industry knowledge and critical thinking skills to ensure strong portfolio performance outcomes. * Responsible for and leads the design and implementation of effective risk management frameworks that enable strong identification, measurement, and mitigation of risk in a complex environment. * Leads the development and maintenance of comprehensive risk reporting suite in support of management and committee oversight of existing and emerging risks. * Applies analytically derived insights to implement strategic decisions with significant impact to business results. * Efficiently leads work results by providing thought leadership, coaching, and mentoring to team members regarding analytics and risk management. * May lead implementation of advanced credit and/or financial modeling infrastructure. What you have: * Bachelor's degree. 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. * 8 years experience in an analytical field or focused on leading risk management execution, advanced analytics and risk assessments OR 6 years experience in an analytical field or focused on risk management execution, analytics or risk assessments with an advanced degree in a quantitative, scientific, engineering, business or technical fields. OR an equivalent level of evidenced, demonstrated competencies in industry leading risk management execution, advanced analytics, and risk assessments. * 3 years prior industry leading analytical experience in a financial services or highly regulated environment. * Ability to independently drive high impact projects to successful completion. * Experience delivering cross functional action plans by communicating complex analytical insights and compelling risk mitigating solutions. * Confirmed ability to provide effective challenge to senior leaders regarding risks and opportunities. * Demonstrated experience applying critical thinking skills in reviewing strategy or risk proposals to ensure successful portfolio performance outcomes. * Experience crafting and implementing effective risk management frameworks. * Experience mentor and guiding peers on analytics and/or risk management. * Proven knowledge of relevant laws, rules and regulations, such as mentorship and requirements associated with OCC Heightened Standards. * Ability to ensure regulatory adherence of relevant work deliverables within scope of role. * Solid understanding of current analytical coding languages such as Python, SAS, or SQL. What sets you apart: * CECL model development, implementation or execution experience for Consumer Lending Portfolios. * Advanced understanding of credit risk performance drivers as well as statistical modeling and analysis concepts and tools. * Master or PhD preferred. * Excellent verbal and written communication skills. Compensation range: The salary range for this position is: $138,230 - $264,200 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are building a team of highly motivated Assistant General Counsels to join our Insurance Counsel legal team and support our 50-state coverage model. Strong preference will be given to candidates with active licensure and/or substantial insurance coverage or insurance regulatory experience in AL, AZ, LA, MI, NY, UT, TX, and/or VA. In this position, you will provide crucial legal advice and support to business unit leadership, proactively identifying and analyzing legal issues to deliver effective counsel. You will collaborate with internal stakeholders and business clients to understand USAA's strategic goals and provide independent guidance on significant organizational matters. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Tampa, FL, Phoenix, AZ, and Charlotte, NC. What you'll do: * Provides legal counsel to support business objectives and mitigate regulatory, compliance and litigation risk to USAA. Leads complex legal assignments with a high level of business impact and delivers appropriate solutions. * Effectively communicates with stakeholders and varying levels of leadership in both verbal and written forms. Produces clear and concise legal positions. * Proactively monitors and analyzes changes in laws, regulations and industry and advises appropriate organizational leadership of such changes in a timely manner. * Proactively collaborates across USAA and the Chief Legal Office to mitigate risk. * Works effectively with outside counsel or contract professionals to complete assignments. * May assist more senior attorneys in providing advice and counsel on highly complex matters. * Ensures escalation of matters presenting more significant risk to more senior attorneys. * Serves as a resource to less experienced team members. * Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: * Bachelor's degree from an accredited school. * Juris Doctor degree from an accredited law school required. * Licensed and in good standing to practice law in one state or a territory of the USA. * 6 years of relevant experience with at least 4 years of experience as a practicing attorney. * Ability to communicate legal advice effectively to business partners. What sets you apart: * Experience at a law firm or as an in‑house counsel. * Proven experience handling insurance coverage and/or insurance regulatory matters primarily for personal lines carriers, including coverage disputes, licensing, Market Conduct Exams, and regulatory filings. * Active licensure and/or substantial insurance coverage and/or insurance regulatory experience in AL, AZ, LA, MI, NY, UT, TX, and/or VA. * Experience preparing coverage analyses, coverage opinions, and reservation of rights letters, with working knowledge of state insurance laws, compliance requirements, DOI guidance, and regulatory timelines. * Experience monitoring and interpreting insurance regulatory and industry developments, including NAIC updates and related publications. * Prior U.S. military legal experience (e.g., Navy JAG; Marines 4402/4405/4406/4410/4411/4417; Army 27A; Air Force 51JX/5J0X1). Compensation range: The salary range for this position is: $143,320.00 - $273,930.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity The USAA AML Modeling & Analytical Team is actively seeking a Quantitative Risk Analyst to spearhead the development, refinement, and deployment of a comprehensive suite of Financial Crimes Models. This pivotal role will leverage expert analytical acumen and extensive technical proficiency to architect and optimize model performance for Transaction Monitoring (Actimize), Lexis Bridger Screening Systems, and Customer Risk Scoring. The successful candidate will collaborate with key stakeholders to proactively address and resolve identified gaps, ensuring alignment with evolving regulatory mandates. This position offers a significant opportunity to drive impactful initiatives within complex, cross-functional teams across USAA, fostering the creation of forward-thinking solutions. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: * Utilizes advanced analytics to assess future risk, opportunities, and effectiveness and translates results into meaningful solutions to enhance decision making. * Assesses and mitigates exposures through the identification of key and emerging risks in alignment with the risk strategy and appetite. * Applies knowledge to produce analytical material for discussions with cross functional teams to understand complex business objectives and influence solution strategies. * Produces and communicates analytical content for discussions with cross functional teams, governance committees and business process owners to influence business strategies. * May create statistical reporting and financial analysis to forecast results for required stress test scenarios, including analyzing and challenging stress testing results and partnering with relevant functions to validate those results. * May engage in model validations, produce model validation reports, measure and aggregate model risks, and/or report on model issues to committees, auditors, and regulators. What you have: * Bachelor's degree in Economics, Finance, Statistics, Mathematics, Actuarial Sciences, or other quantitative discipline OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree. * 4 years related quantitative analysis experience in a discipline relevant to risk management to include statistical analysis, modeling, mathematics or other quantitative discipline, OR advanced degree/designation in Economics, Finance, Statistics, Mathematics, Actuarial Sciences, or other quantitative discipline and 2 years work experience in a quantitative discipline relevant to risk management OR PhD in Economics, Finance, Statistics, Mathematics, or other quantitative discipline. What sets you apart: * A Master degree in a quantitative field. Advanced knowledge of statistical and machine learning models and techniques. * 3+ years of experience in developing, validating and implementing Financial Crimes Models. Solid understanding of AML and Financial Crimes modeling techniques. * 8+ years of hands-on technical coding experience and strong programming skills, e.g. Python, SAS, SQL, R. * Prior experience working on Transaction Monitoring Platform such as Actimize, Lexis Bridger, preferrable modern systems leveraging Machine Learning Algorithm for Detection. Compensation range: The salary range for this position is: $93,770 - $179,240 . USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity It is all about learning and growing. Our Licensed Insurance Customer Service role may be a new career for you. There’s a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month. Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, you’ll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position. For new hires starting in March, April, and May we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment. We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our San Antonio office at 9800 Fredericksburg Rd, San Antonio, TX 78288. This schedule may require working evenings up to 10:00PM Local Time to include a permanent Saturday or Sunday. These roles include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday. We have new training classes starting every month. As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members’ financial security. What you'll do: - Maximize Property & Casualty sales potential by expertly handling member inquiries, identifying cross-selling opportunities, and providing exceptional service through various communication channels. - Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states. - Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs. - Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels. - Maintain required Property & Casualty (P&C) licenses and state registrations. - Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: - High School Diploma or GED equivalent - Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed - 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience - Ability to prioritize and multi-task, including navigating through multiple business applications What sets you apart: - US military experience through military service or a military spouse/domestic partner - Prior experience in a fast-paced contact center environment Training Schedule: Monday - Friday 8hr shift within the hours of 8:00 AM – 6:00 PM Local Time USAA provides support to our members 7 days a week. After training, you will be assigned either a 4 day or 5 day work schedule which includes weekends. Work schedules are assigned based on business need to ensure adequate coverage for our members. Work Schedule: All work schedules for this role are 40 hours per week and will have both weekday and weekend hours. Work Schedule shifts will depend on business need. Compensation range: The hiring range for this position is: $46,370 - $48,870. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Property Adjuster, you will work within defined guidelines and framework, investigate, evaluate, negotiate, and settle low to moderate complexity property insurance claims. You will confirm/analyze coverage, recognize liability exposure and negotiate equitable settlement in compliance with all state regulatory requirements. You will recognize and empathize with members’ life events, as appropriate. This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Tampa, FL or Chesapeake, VA. Relocation assistance is not available for this position. This is an experienced desk based Property Adjuster role working in a telephone concentrated environment without physical inspection of loss. This is an hourly, non-exempt position with paid overtime available. Training will be approximately 12 weeks, Monday to Friday and hours may vary by location. Upon successful completion of training, employees will transition to an eight-hour work shift ranging between 8:00 am – 5:30 pm (local time) Monday to Friday with availability for occasional evenings and weekends based on business needs. What you'll do: - Proactively manages assigned claims caseload comprised of claims with low to moderate complexity damages that require commensurate knowledge and understanding of claims coverage. - Partners with vendors and internal business partners to facilitate low to moderate complexity claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance. - Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. May identify and resolve potential discrepancies and identifies subrogation potential resulting from unusual characteristics. - Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing investigation information involving low to moderate complexity policy terms and contingencies. - Determines and negotiates low to moderate complexity claims settlement. Coordinates with management for guidance on assessing settlement amounts outside of authority limits to support managing claims outcomes. - Maintains accurate, thorough, and current claim file documentation throughout the claims process. - Applies knowledge of estimating technology platforms and virtual inspection tools to prepare and manage low to moderate complexity property insurance claims estimates - Recognizes and addresses jurisdictional challenges such as applicable legislation and construction considerations. - Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours. - May be assigned CAT deployment travel with minimal notice during designated CATs. - Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. - Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: - High School Diploma or General Equivalency Diploma. - 1 year of customer service, military leadership, construction related industry/insurance experience and/or experience handling low complexity property claims - Knowledge of estimating losses using Xactimate or similar tools and platforms. - Demonstrated negotiation, investigation, communication, and conflict resolution skills. - Working knowledge and understanding of claims contracts as well as application of case law and state laws and regulations. - Ability to prioritize and multi-task, including navigating through multiple business applications. - May need to travel up to 25% of the year (local & non-local) and/or work catastrophe duty when needed. - Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. What sets you apart: - 1+ years relevant property adjusting claims of moderate complexity - Experience desk adjusting residential property claims to include water, roof, and personal property - File ownership handling claims from start to finish (scoping the loss, assessing damages, estimating, interpreting policy, making coverage decisions, settlement) - Proficient in estimate writing using Xactimate and virtual tools (such as Claim X, Hover, and Hosta) - Currently hold an active P&C Adjuster license - Experience working directly for a standard insurance carrier - Experience in a all center environment - US military experience through military service or a military spouse/domestic partner Physical Demand Requirements: - May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces. - May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license. - May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car. - May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics. Compensation range: The salary range for this position is: $57,970 - $97,820. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a dedicated Life Actuary to join the Life Company’s Asset Liability Management Team. This role coordinates, prepares, and performs actuarial analyses required to develop new products, project future results, reprice existing products, and/or determine financial strength. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week. Relocation assistance is not available for this position. What you'll do: - Performs complex work assignments utilizing actuarial modeling software driven models for pricing, valuation, and/or risk management. - Reviews laws and regulations to ensure all processes are compliant; and provides recommendations for improvements and monitors industry communications regarding potential changes to existing laws and regulations. - Runs models, generates reports, and presents recommendations and detailed analysis of all model runs to Actuarial Leadership. - May make recommendations for model adjustments and improvements, when appropriate. - Shares knowledge with team members and serves as a resource to team on escalated issues and navigates obstacles to deliver work product. - Leads or participates as a key resource on moderately complex projects through concept, planning, execution, and implementation phases with minimal guidance, involving cross functional actuarial areas. - Develops exhibits and reports that help explain proposals/findings and provides information in an understandable and usable format for stakeholders. - Identifies and provides recommended solutions to business problems independently, often presenting recommendation to leadership. - Maintains proper price level, price structure, data availability and other requirements to achieve profitability and competitive goals. - Identifies critical assumptions to monitor and suggest timely remedies to correct or prevent unfavorable trends. - Tests impact of assumptions by identifying sources of gain and loss, the appropriate premiums, interest margins, reserves, and cash values for profitability and viability of new and existing products. - Advises management on issues and serves as a primary resource for their individual team members on escalated issues. - Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: - Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. (Total of 8 years of experience without bachelor’s degree) - Do you have one of the following: - 4 years relevant actuarial or analytical experience and attainment of Fellow within the Society of Actuaries (Bachelor’s degree + 4 years of experience + FSA) - OR 8 years relevant actuarial experience and attainment of Associate within the Society of Actuaries. (Bachelor’s Degree + 8 years of experience + ASA) - OR 8 years relevant actuarial or analytical experience and attainment of Fellow within the Society of Actuaries (FSA) - OR 12 years relevant actuarial or analytical experience and attainment of Associate within the Society of Actuaries (ASA) - Experience performing complex work assignments utilizing actuarial modeling software driven models for pricing, valuation, and/or risk management. - Demonstrated experience communicating complex actuarial analysis and recommendations to technical and non-technical audiences. What sets you apart: - US military experience through military service or a military spouse/domestic partner - FSA (Fellow of the Society of Actuaries) designation - Experience using Moody’s AXIS software - 2 or more years of experience with asset liability management or cash flow testing - Prior Actuarial experience with Life Insurance and Annuity Products - Fixed Indexed Annuity (FIA) Experience Compensation range: The salary range for this position is: $127,310 - $236,250 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking dedicated Actuarial Analyst III's to join our Property and Casualty (P&C) Go-To-Market Pricing and Reserving Actuary team. These individuals will possess strong foundational analytical skills, a curious mindset, and a keen ability to think critically and solve complex problems, enabling them to independently manage and deliver on assigned projects. There are two seats currently available with this posting. This role is an entry level analyst position responsible for applying actuarial methodologies under direct supervision on structured projects. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: - Under direct supervision, applies basic understanding of actuarial concepts to make informed assumptions and apply actuarial methodologies on structured projects (e.g., Uses pre-defined metrics to test pricing assumptions and propose rate changes that improve rate adequacy and/or segmentation in a state; manipulates large datasets to produce actionable insights). - Troubleshoots and identifies solutions for routine technical issues. - Identifies opportunities to apply new tools and improve processes. - Applies understanding of products supported and functional area's needs to perform analyses and provide actionable insights that help solve business problems. - Effectively communicates insights and solutions to peers and immediate leaders. - Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: - Bachelor's degree; OR 4 years of related Actuarial/business/analytical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. - Up to 2 years of Actuarial or analytical business experience. - 1 Casualty Actuarial Society (CAS) exam. - Familiarity with Excel and at least one programming language or modeling software package (Python, SQL, R, SAS, etc.). - Experience aggregating and analyzing data to solve problems. What sets you apart: - Demonstrable problem-solving, critical thinking, and analytical skills. - Familiarity with data analytics tools (Ideally Python and/or SQL). - Actuarial and/or data analytics related experience and/or internship. - Multiple passed Actuarial exams. - Knowledge of Property and Casualty (P&C) insurance products. - US military experience through military service or a military spouse/domestic partner. Compensation range: The salary range for this position is: $63,590.00 - $121,530. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Sr Auto Adjuster, you will adjust highly complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling claims in compliance with state laws and regulations. Accountable for delivering best in class service, through setting appropriate expectations, proactive communications, advice, and empathy. We offer a flexible work environment that requires an individual to be in the office 3 days per week, after completing 6 months in office. This position is based in the San Antonio, TX location. Relocation assistance is not available for this position. What you'll do: - Investigates to determine coverage, liability, and physical damage including total loss settlements for highly complex auto claims. - Negotiates liability for comparative negligence (claimant or adverse carrier). - Identifies coverage concerns, reviews prior loss history, determines, and creates Special Investigation Unit (SIU) referrals, when appropriate. - Interacts with multiple parties to gather information (police reports, recorded statements, witness statements) determine liability. - Analyzes information obtained to establish compliance for regulatory requirements and settlement value. - Evaluates and negotiates settlement of automobile first and third-party physical damage claims within established settlement authority limits and negotiates any excessive storage charges. - Resolves claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload. - Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions. - Collaborates and sets expectations with external and internal business partners to facilitate claims resolution. - Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service. - Applies proficient knowledge of P&C insurance industry products, services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures. - May serve as an informal resource for team members. - Applies proficient knowledge of Auto Physical Damage to adjust claims. - Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours. - May be assigned CAT deployment travel with minimal notice during designated CATs. - Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. - Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: - High School Diploma or General Equivalency Diploma. - 2 years of customer service experience. - 1 year of experience handling low to moderately complex auto non injury liability claims. - Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. - Experience determining auto liability coverage. - Proficient knowledge and understanding of the auto claims contract as well as application of case law and state laws and regulations. - Demonstrated negotiation, investigation, communication, and conflict resolution skills. - Proven investigatory, analytical, prioritizing, multi-tasking, and problem-solving skills. - Ability to organize, analyze, and effectively determine risk and appropriate response. - Successful completion of a job-related assessment may be required. What sets you apart: - 1-2 years recent multi-vehicle claims liability to include comparative negligence - Guidewire Claims Center experience - Contract Interpretation experience: Liability & Physical Damage Coverage and Uninsured/Underinsured Motorists Property Damage (Part C) - Dispute resolution experience: Liability Investigation/Comparative Negligence, Unrelated Prior Vehicle Damages, Total Loss Valuation/Negotiation, Non-Owned Vehicles/Rideshare/Permissive Driver, Exceeding Coverage Limits - Arbitration/Subrogation knowledge - Bachelor's degree - Active Adjuster's License - US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $54,550.00 - $97,750.00. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity The MIAM Authentication Product Lead is a critical role within USAA's Member Protection organization, responsible for defining and driving the future of secure, seamless member access across all USAA channels, serving millions of members. This position champions member access management and the authentication strategy, balancing robust security and fraud risk mitigation with an exceptional member experience. This candidate will partner closely with technology, architecture, experience, and risk teams to deliver cutting-edge authentication capabilities while maintaining strong control over security outcomes and meeting stringent regulatory requirements. Establishes, executes and governs fraud management activities to include risk assessments, policies, frameworks, standards, processes and tools as a first line of defense function. Serves as a fraud risk management subject matter expert to ensure documents, projects, programs, processes, and product initiatives comply with regulatory, legal requirements, and fraud policies and standards. Partners and collaborates with the lines of business, Compliance and Risk Management, Audit Services, Legal, and Regulators to support enterprise fraud management-based initiatives for the Staff Agency or Line of Business (LOB) supported. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office (San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL) will be expected to work on-site four days per week. What you'll do: - Define, champion, and drive the overall authentication strategy and roadmap, prioritizing enhancements to existing capabilities and the introduction of net-new solutions to meet evolving member needs and threat landscapes. - Translate business objectives and member needs into detailed, actionable, and precise authentication and security requirements for technology and design teams, ensuring a holistic approach that considers the complete member journey, security protocols, and regulatory compliance. - Continuously analyze and innovate existing authentication journeys, authenticators, and supporting capabilities to proactively reduce fraud risk, enhance member experience, and improve operational efficiency. - Serve as a subject matter expert on owned area of authentication and technologies, providing thought leadership and guidance on fraud risk management, regulatory compliance, and authentication best practices. - Proactively monitor and analyze fraud and authentication success/fail rates to identify emerging threats and vulnerabilities, leading the development and implementation of effective remediation strategies. - Champion a robust risk management framework for all authentication-related activities, ensuring risks are effectively identified, measured, monitored, and controlled in alignment with USAA's risk and compliance policies. - Apply a deep understanding of security standards, fraud risk management requirements, policies, laws, and regulations to shape business strategies, programs, and solutions. Anticipate industry changes to sustain competitive advantage and protect USAA's members. - This role carries full accountability and business ownership for the authentication product, from strategic definition to the successful delivery and ongoing management of the associated technologies. What you have: - Bachelor's degree OR 4 years of related fraud, compliance, risk, audit or regulatory experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. - 8 years of operations experience in a relevant functional area to include financial services, Fraud, AML, compliance, risk, audit, third party risk management or other related operational areas that support fraud risk management initiatives within the business. - 6 years of fraud, compliance, risk, audit, or regulatory related experience with accountability for projects, programs, processes or policies. - Expert knowledge of relevant laws, regulatory, compliance, industry regulations and regulatory data sources. - Demonstrated analytical, organizational and problem-solving abilities requiring a high attention to detail to identify fraud risks and trends. - Strong communication skills with the ability to collaborate and execute among cross-functional teams, including all levels of the organization and with external regulatory agencies. - Proven ability to lead and influence others in a cross-functional environment. What sets you apart: - Demonstrated experience managing the full product lifecycle for authentication solutions, from ideation to launch and iteration. - Experience in a Product Management role with direct responsibility for authentication or a significant component of a broader identity and access management (IAM) offering. - Experience collaborating with engineering, design, security, and risk teams to deliver secure and user-friendly authentication capabilities. - Familiarity with industry best practices, emerging trends, and regulatory considerations in authentication and identity management. Compensation range: The salary range for this position is: $127,310.00 - $243,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity USAA is currently looking for dedicated Health Solutions Specialists (Mid-Level) to join our team. In Health Solutions, we offer Medicare Advantage and Medicare Supplement plans, as well as final expense policies. Our goal is to provide the best possible service to our members, while educating them on all options available within Life Company (health and life insurance and annuities). The Health Representative helps to ensure the financial security of our membership by facilitating the acquisition and retention of health insurance, dental/vision insurance, long term care solutions, and related products. We offer a flexible work environment that requires an individual to be in the office 5 days per week with potential hybrid opportunity after 6 months. This position will be based on the San Antonio, TX; Phoenix, AZ.; Colorado Springs, CO; Tampa, FL; or Plano, TX. campus. Relocation assistance is not available for this position. What you'll do: - Receives inquiry or request for advice or service from current members through various channels, including phone calls, emails, and faxes. - Asks questions to discover key information and life events and understand need or problem. Documents relevant information. - Recognizes life events, understands and assesses the member's needs, financial situation, and goals. - Makes recommendation(s) and motivates member to take action on recommendation(s). Overcomes objections using advanced sales - techniques and persuasion skills and implements recommendation(s). - Educates the member on how regulatory changes will impact a product. - Articulates benefits and motivates the member to acquire and/or retain various health products through inbound and outbound member communications. - May provide limited member servicing support. - Ensures adherence to company and regulatory practices. - Supports enterprise business goals through the achievement of individual referral and product acquisition goals. - Employees in Health Solutions acquire and apply advanced knowledge of complex health insurance and Medicare solutions, dental and vision insurance, and long term care solutions to assist members with choosing and managing the best products for their needs. - Employees in Health Solutions work with brokered products and act as an agent for the member. - Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. Work Hours: - Hours of operation - January – September /Monday – Friday / 7:30am – 6:00pm (Central) - October – December/ Monday – Friday with some weekends / 7:30 – 8:00 PM (Central) - Your 8-hour shift will fall within these hours. We are currently looking for closing shift - This role is required to be in office, with potential hybrid opportunity after 6 months. - This is for a June 8, 2026 start date What you have: - High School Diploma or General Equivalency Diploma required. - Required maintenance of Life and Health license. - Required annual completion of AHIP and Broker/Carrier appointments. - 2 or more years customer service/sales experience. - Experience delivering frequent written and oral communication. - Experience acquiring and applying new concepts and information. - Experience processing and analyzing information. - Experience fulfilling requests and meeting deadlines. - Experience resolving conflict and negotiating. - Experience multi-tasking in an operating systems environment. - Experience participating in or leading teams. - Successful completion of a job-related assessment may be required. What sets you apart: - Current Life and Health License - 3 or more years of experience working with Medicare Advantage and Medicare Supplement Plans - 3 or more years of experience working during the Medicare Annual Enrollment Period (AEP) - 3 or more years of experience working with Final Expense Policies - Life Insurance Sales experience - Call Center experience a plus Compensation range: The salary range for this position is: $54,550 - $92,060 USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity What you'll do: - Applies appropriate coverage and handles simple liability, evaluates, and settles high volume and low complexity auto claims with repairable vehicles. - Resolves claims through proactive problem solving and decision making, within authority guidelines and under direct supervision, overcoming obstacles, and effectively prioritizing the workload. - Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions. - Collaborates and sets expectations with external and internal business partners to facilitate claims resolution. - Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service. - Acquires and applies a foundational knowledge of P&C insurance industry products, services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures. - Applies basic knowledge of Auto Physical Damage. Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours. - May be assigned CAT deployment travel with minimal notice during designated CATs. - Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. - Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: - High School Diploma or General Equivalency Diploma. - 1 year or more of military experience. - Acquisition and maintenance of insurance adjuster license within week 2 of training and 3 testing attempts. - Demonstrated ability to prioritize and multi-task, including navigating through multiple business applications. - Successful completion of a job-related assessment may be required. What sets you apart: - Currently serving in the military and you will be eligible to participate in a SkillBridge program in the Spring or Summer of 2026. - Ability to get permission from your commander to participate in the SkillBridge program. - Junior Military Veteran Compensation range: The salary range for this position is: $48,340 - $50,340. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). THIS IS A NON-FEDERAL ENTITY. IT IS NOT A PART OF THE DEPARTMENT OF DEFENSE OR ANY OF ITS COMPONENTS AND IT HAS NO GOVERNMENTAL STATUS. Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are seeking a credentialed actuary to join our Property Loss Reserving and Reserving Development team. This Actuary will leverage advanced knowledge of Loss Reserving techniques and Claims Analytics insights to explain drivers of loss trends. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position is based in San Antonio, TX. Relocation assistance is available for this position. What you'll do: - Applies advanced actuarial knowledge to complete broad and complex projects (e.g., evaluates and selects methodology to price new discount/endorsement for countrywide rollout; develops alternative methodologies to comply with complex regulatory requirements; selects metrics and designs processes to monitor model performance; translates business problems into technical requirements and performs required analysis to develop solutions; independently runs catastrophe models and interprets and communicates results to support critical business activities, while enhancing the control environment as needed. - Utilizes advanced actuarial, mathematical, or statistical techniques to augment actuarial work product. - Leads special actuarial projects, such as the development of new methodologies or reporting tools. - Trains new team members on the theory and mechanics of relevant actuarial methodologies. - Applies deep understanding of products supported, stakeholders’ needs, and industry trends to solve unstructured business problems. - Identifies and anticipates compliance gaps and process improvements; recommends and develops solutions to mitigate risk. - Represents Actuary in cross-functional efforts. - Develops written communication and presentations that effectively convey data-driven solutions to broad audiences, including cross-functional executive leadership. - Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: - Bachelor’s degree; OR 4 years of related Actuarial/business/analytical experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. - 4 years of Actuarial or analytical business experience. - Associate of the Casualty Actuarial Society (ACAS) Credential. - Demonstrated advanced skills with relevant actuarial, mathematical, and statistical techniques and approaches used to support fact-based decision-making. - Advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in Python, R, SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. - Demonstrated experience communicating complex solutions and analysis to both technical and nontechnical audiences, including executive leadership. What sets you apart: - Experience performing Loss Reserve analysis and working in Loss Reserving software (i.e. ResQ, Arius etc.). - US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $127,310 - $229,160. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Sr. Injury Adjuster- UM, you will be responsible to adjust attorney-involved, moderately complex UM/UIM claims or moderately complex to include confirming coverage, determining liability, investigating, evaluating, negotiating, and adjudicating claims in compliance with state laws and regulations. Responsible for delivering a concierge level of best-in-class member service through setting appropriate expectations, proactive communications, advice, and empathy. This hybrid role requires an individual to be in the office 3 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position. What you'll do: - Adjusts attorney-involved soft tissue and moderately complex claims with injuries (e.g., torn meniscus, broken bones, disc herniations) and UM/UIM claims, as well as some auto physical damage associated with those claims. - Identifies, confirms, and makes coverage decisions on soft tissue and moderately complex bodily injury claims. - Investigates loss details, determines legal liability, evaluates, negotiates, and adjudicates claims appropriately and timely; within appropriate authority guidelines with clear documentation to support accurate outcomes. - Prioritizes and manages assigned claims workload to keep members and other involved parties informed, provides timely claims status updates. - Collaborates and supports team members to resolve issues and identify appropriate matters for escalation. - Partners with and/or directs vendors and internal business partners to facilitate timely claims resolution. - Delivers a best-in-class member service experience by setting appropriate expectations and proactive communication. - Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours. - May be assigned CAT deployment travel with minimal notice during designated CATs. - Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed. - Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: - High School Diploma or General Equivalency Diploma. - 2 years of auto claims adjusting experience. - 1 year of injury adjusting experience with attorney represented claims, - Proficient knowledge and understanding of the auto claims contract, investigation, evaluation, negotiation, and accurate adjudication of claims as well as application of case law and state laws and regulations. - Proficient negotiation, investigation, communication, and conflict resolution skills. - Demonstrated time-management and decision-making skills. - Proven investigatory, prioritizing, multi-tasking, and problem-solving skills. - Proficient knowledge of human anatomy and medical terminology associated with bodily injury claims. - Ability to exercise sound financial judgment and discretion in handling insurance claims. - Proficient knowledge of coverage evaluation, loss assessment, and loss reserving. - Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts. What sets you apart: - 4 or more years auto liability/casualty adjusting experience. - 1 year or more experience in Uninsured motorist (UM) claims - Ongoing professional development with a focus on Insurance - Bachelors degree or higher Compensation range: The salary range for this position is: $63,590 - $121,530. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a dedicated Director, Claims Operations, you will manage and be accountable for auto, property, and other claims operations member service teams who are responsible for delivering business results. You will be responsible for leading execution change management, claims strategies, leader development and technology adoption. You will drive execution of operational risk management, regulatory compliance training, policies, and procedures across multiple teams. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site 4 days per week. This director will support Texas and Colorado and you should currently live in either. Relocation assistance is not available for this position. What you'll do: - Select, develop, lead, and hold managers accountable for serving members and providing appropriate solutions in auto, property, and other claims operations through their teams. - Consistently coach managers on leading their teams on claims handling, inspecting, and reviewing quality of claims and responding to escalations. - Be responsible for achievement of assigned goals, objectives, and scorecard deliverables. - Plan, organize, and control the resources to deliver the appropriate claims service. - Be accountable for ensuring compliance with regulations, policies, procedures, and the fair claims settlement practices act. - Provide guidance on technical matters, monitors claims reserves and extends settlement authority. - Be responsible for service, loss control, and loss adjustment expense. - Identify trends and develop action plans as appropriate. - Understand, research, and work to influence the financial impact for their respective business area. - Inspire a high-performance team that works to deliver exceptional experiences to the members and achieve exceptional results. - Create conditions for success remove obstacles, lead, and champion change. - Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: - Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. - 8 years of progressive customer service, operational, military or leadership experience to include a minimum 6 years of P&C experience with 4 of those years in claims required with demonstrated proficiency. - 3 years of direct team lead or management experience. - Demonstrated team leadership, cross-functional collaboration, building business solutions, and/or claims accountabilities. - Experience using, interpreting, solutioning and leading with data. What sets you apart: - 15 or more years of experience leading Auto Physical Damage claims operations. - Demonstrated ability to effectively lead through strategic and organizational changes delivering intended results and outcomes. - Advanced technical knowledge of Auto Physical Damage estimating and current repair processes. - Experience successfully leading claims operations in multiple geographies. - Strong analytical skills to assess complex claim situations, make informed decisions and implement effective solutions. - Currently hold an ICAR Pro Level III designation. - Bachelor’s degree. Compensation range: The salary range for this position is: $143,320 - $273,930. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, F-1, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.