Hard Rock International (USA), Inc.
ATTENDANT - STEWARDING FULL TIME
20 days ago
Bristol
Job Description Overview Under the supervision of the Supervisor – F&B, a Restaurant Server provides exceptional personalized service and ensures all guest’s needs are met in a prompt and efficient manner. They must set priorities and simultaneously manage multiple tasks. A Server should be able to react to guest requests, challenges, and unusual situations in a skilled manner. They will have the ability to provide intuitive service ensuring VIP guests are consistently wowed. A Server will stay informed and know all Casino facilities and services, special events and local attractions. They must be able to initiate and engage in conversation in a professional and friendly manner while maintaining confidentiality. He/she must present a professional appearance that guests and team members will find appealing and approachable. #zipcorpo Responsibilities • Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service., • Greet each guest and provide superior guest service at for all company Food and Beverage operations., • Must maintain pleasant and courteous attitude., • Complete all opening and closing duties., • Assist bussers in the setting of tables with clean dishes, glasses, and flatware in accordance with approved guest service procedures., • Presents menu to guest, suggesting courses, appropriate drinks, and answering questions regarding food preparation., • Offer drinks and take food and beverage order., • Have basic knowledge of all house and call liquor., • Serves meals to patrons according to established rules or etiquette, working in a family or formal setting., • Check for quality after each course., • Refill all drinks when needed., • Maintain clean ashtrays., • Buss tables as needed., • Remove all dirty dishes and glassware from the guest’s tables during and after each course., • Totals bill, presents check, collects settlement, and takes payment to cashier., • Assist bussers in the clearing of tables and dirty dishes, glasses and flatware in accordance with approved guest service procedures., • Transport dish cart to and from service station/steward’s station., • Stock server stations with all necessary items., • Assist bussers in maintaining the general cleanliness all public areas, including carpeted and tiled floors, furniture, and waitress stations., • Re-supplying provisions on guest tables, all venue areas and waitress stations, including backup glasses, silverware, and dishes., • Adhering to sanitation standards as outlined by State Law and company., • Maximizing profit and guest satisfaction through effective costs controls., • Adhere to all three-star standards., • Work considerately with team members from all departments., • Check out with supervisor before leaving at the end of your shift., • Other departmental related duties and assignments as directed by management. Qualifications EDUCATION AND /OR EXPERIENCE REQUIREMENTS: (Related education and experience may be interchangeable on a year for year basis) • Must be willing to work a flexible schedule., • High School diploma or G.E.D. equivalency preferred., • Ability to read and write English required., • Must have good communication skills and maintain friendly personable attitude at all times., • Two years’ guest service experience in a family or formal dining environment., • Casino Food & Beverage experience strongly preferred., • Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming/Lottery regulations., • Drivers of company vehicles must have a valid driver’s license and meet the requirements/standards listed on the Motor Vehicle Permit Application provided by Hard Rock., • Must successfully pass background check., • Must successfully pass drug screening., • Must have a friendly and outgoing personality., • Ability to work independently and willingness to learn., • Must be able to work at a rapid pace, while maintaining attention to detail., • Able to handle stress arising from management of operations and volume of work., • Must be eighteen (18) years of age or older. ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc): • Must have valid Food Handlers Card, Liquor License, and Gaming Badge when working., • Ability to lift and carry up to 25 lbs., • Must have the ability to withstand noisy and smoke filled environments., • Ability to stand for extended periods of time., • Ability to walk distances., • Ability to tolerate exposure to heat, cold, and loud/noisy environment.