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Job Description Location: This position is 100% in-office and reports to our facility on site in Syracuse, NY. Hours: Evening Role Summary: As a Customer Service Account Coordinator within our Data Entry Department at Rapid Response Monitoring, you will work alongside caring people while crafting custom solutions for the service providers we monitor for to help them protect their customer’s property and their families. Rapid Response Monitoring is the industry leader because of our amazing customer service and our willingness to customize anything. That’s where you come in! See the “Responsibilities” section below to learn more. The ideal candidate will have exceptional attention to detail, the ability to provide quality customer service, think on their feet, and be friendly but efficient on the phone. Starting Pay Rate: $21.00 Per Hour (not including shift differentials) Shift Differentials: Rapid Response acknowledges the sacrifices our Data Entry employees make when supporting our customers during all hours of the day and night as well as weekends. In recognition of that commitment, we are offering shift differentials for hours worked outside of standard business hours. • For hours worked between Monday – Friday 6:01am 4:59pm, $21 per hour (standard pay rate), • For hours worked between 5:00pm and 9:00pm, +$0.50 per hour, • For hours worked between 9:01pm and 6:00am, +$1.00 per hour, • January 5, 2026 (8:00am - 4:30pm), • Receive inquiries from clients via phone, email, and fax, • Triage and field questions from clients, • Input contract information in our database, • Implement client account transfers and verify changes, • Ensure all client account entries adhere to jurisdictional regulations Qualifications: • High School diploma required, Associate’s or equivalent military experience preferred, • Attention to detail, with an ability to stay focused on assigned tasks, • Basic computer and typing skills, • Good communication - written and verbal, particularly on the phone, • Many of our positions require an extra level of screening to obtain Department of Defense security clearance, • Successfully clear drug screen and background check to meet industry and security licensing requirements, • Annual salary increases and performance bonuses, • Medical, Dental, Vision, and 401k, • Paid vacation and sick time, • Wellness program and wellness days off, • Internal advancement opportunities Additional Information: Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at . Rapid Response is an Equal Opportunity Employer. INDRR2

Job Description PURPOSE: The Human Resources Coordinator provides comprehensive administrative support to the Human Resources department. This role ensures that HR operations run efficiently by maintaining accurate records, supporting employee programs, and assisting with day-to-day departmental needs. The HR Coordinator acts as the primary point of contact for routine HR inquiries and serves as a reliable administrative partner to the HR team. ESSENTIAL FUNCTIONS: · Performs routine tasks required to administer and execute human resource programs including, but not limited to, employee onboarding, new hire orientation, recruiting, time & attendance, recognition, training and development. · Assists with benefits administration, including open enrollment and routine employee inquiries. · Facilitates and promotes corporate wellness programming including regular communications · Responds to routine employee inquiries regarding policies, forms, and procedures in a professional and timely manner referring all sensitive matters to appropriate HR staff . · Maintains employee personnel files and HRIS databases to ensure accuracy, confidentiality, and compliance. · Maintains electronic and physical bulletin board postings. · Coordinates company luncheons and/or other special event functions as needed. · Greets clients, visitors and guests, determines the purpose of visit and directs or escorts them to appropriate location. · Answers, screens, and forwards calls using an automated phone system; provides information and takes thorough messages as needed. · Processes incoming and outgoing mail. · Monitors use of all office supplies and coordinates orders as needed. · Monitors use of all office equipment, including copier, shredders, printers, vending machines and phones to ensure they are working properly and maintained; notifies appropriate party of any problems. · Maintains confidentiality at all times and develops trust with all levels of employees in the organization. · Performs other duties as assigned. Pay Rate: $23-25/hour Requirements · High school diploma or equivalent required; · 1–3 years of administrative or HR support experience; prior manufacturing experience a plus. Benefits • 401(k), • Dental insurance, • Health insurance, • Paid time off, • Referral program, • Vision insuranceCompany DescriptionAt Seal & Design, our core values are the foundation of our success and the key to our vibrant, collaborative culture. We believe in being Self-motivated—taking initiative, owning our responsibilities, and striving for excellence in everything we do. We are Engaged team members who leverage our unique talents to embrace the company’s vision, work together, and deliver outstanding results. Adaptability is crucial to our approach, as we challenge the status quo, continuously improve, and tackle problems and opportunities with creativity and determination. Our Loyalty is unwavering, both to our customers and our team, as we remain resolute in our commitment to service and support. Above all, we value Sincerity—honoring our commitments, respecting deadlines, and living by the golden rule, ensuring we do what we say, when we say we will. These values guide our actions and inspire us to achieve more together.At Seal & Design, our core values are the foundation of our success and the key to our vibrant, collaborative culture. We believe in being Self-motivated—taking initiative, owning our responsibilities, and striving for excellence in everything we do. We are Engaged team members who leverage our unique talents to embrace the company’s vision, work together, and deliver outstanding results. Adaptability is crucial to our approach, as we challenge the status quo, continuously improve, and tackle problems and opportunities with creativity and determination. Our Loyalty is unwavering, both to our customers and our team, as we remain resolute in our commitment to service and support. Above all, we value Sincerity—honoring our commitments, respecting deadlines, and living by the golden rule, ensuring we do what we say, when we say we will. These values guide our actions and inspire us to achieve more together.