Wells advisors jobs in New York, NYCreate job alerts

As a Customer Service Advisor and Administrator, you will be an integral member of an award-winning Customer Service department that demonstrates prides and passion for delivering outstanding service in an ever-changing industry. In the Customer Service Advisor & Admin position, you will be responsible for ensuring that you are supporting our customers queries proactively and professionally both verbally and through administration interactions in agreement with our Service Excellence requirements alongside our business key performance indicators. There will be a strong focus on first time resolution and excellent customer service. You will be working with a team of several other CSAAs across the states. The role will involve: Providing helpdesk/order fulfilment style support and advice via email and telephone, to our customers. Navigating Beulah Logistics systems and with a strong understanding of processes Providing excellent customer service Liaising with relevant data providers for all search queries to ensure the smooth running of the search ordering process. Investigating and offering a timely response to customer enquiries and requirements. Taking ownership of queries and actions appropriately. Ensuring customer queries are dealt with and actioned on a regular basis in accordance with the Helpdesk KPI’s. To work towards providing the highest standard of service in all interactions with customers, receiving consistent Level 2 Service Excellence scores. You will need to be proactive and self-motivated with excellent communication skills, both verbal and written. You will also have strong attention to detail with customer service at your core. You will also be committed to progressing your own learning and development. You will also have/be: Ability to work well under pressure and multi-task when required. Able to communicate effectively with customers by telephone and email. Able to work against performance targets surrounding quality and productivity. Ability to be extremely organised and have excellent attention to detail. Able to work flexibly, as a team as well as on your own to meet deadlines and targets. Ability to learn quickly and work within clearly defined processes but use own initiative when needed. Strong problem-solving skills with the desire to provide superior service. Computer experience including Teams, Word, Excel and Outlook. What it's like to work at Beulah Logistics: If you want to be part of a dynamic, fast-growing company, Beulah Logistics ticks all the boxes. We encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We are the market leader in conveyancing products and services and constantly expanding into new sectors, creating fantastic opportunities for positive, team-orientated and self-motivated people.

Seeking to hire a Manager of Membership and Fitness who will be situated at Crown Heights, Brooklyn NY. The site is located in Brooklyn's vibrant Crown Heights neighborhood. The Center serves as a cornerstone for community engagement, creativity, and growth. The center offers a variety of programs, from dance classes to cultural events, bringing people together in a dynamic and welcoming environment. The Manager of Membership and Fitness reports to the Managing Director overseeing the business. The role is responsible for the fitness center, wellness room and membership department's daily operations and planning. This full-time on-site position requires a highly motivated individual with strong selling skills to drive membership growth and retention while meeting sales targets. In addition to overseeing all aspects of membership and fitness services, this role will supervise the Membership Advisor and Personal Trainers, ensuring they align with the department's goals and standards. The Manager will also work closely with the team to create and implement sales strategies, maintain high-quality experiences for members, and enhance the center's offerings. Responsibilities - Maintain clear and open communication with the Managing Director and other department heads as well as working collaboratively as needed. - Create and implement sales plans to drive membership and grow the fitness business within the Center. - Oversee membership and fitness operations. - Report on performance metrics implementing strategies for improvement as needed. - Manage and mentor the Membership Advisor, and Personal Trainers providing guidance and ongoing support with a continuing learning philosophy for their success. - Conduct regular team meetings, daily check-in huddles to keep staff knowledgeable about center happenings, and ensure high standards are being met. - Empower and develop talent and reinforce a culture of high performance, positivity, and motivation. - NOTE : This hire will be authorized to deliver personal training sessions outside of their regular assigned hours/schedule if interested. Qualifications - Minimum of 2 -3 years of experience in membership sales and/ or fitness management along with related administrative knowledge required. Computer literacy a must including familiarity with MicroSoft Office 356, EZFacility, Mindbody and Salesforce. - Strong sales background and customer service experience also required (sales, health and wellness, retail, restaurant, fitness). - Experience onboarding, training, coaching, and developing high-performing teams a plus. - Genuine passion for fitness, health and wellness with an ability to engage and motivate the community. - Positive communicator with strong written and verbal communication skills. - Proactive problem-solving skills and a customer-focused mindset. - CPR certification or a willingness to acquire CPR certification within 30 days of employment