Automotive Service Writer
14 days ago
North Fort Myers
Job Description We are seeking a high-energy, organized professional to manage our front office. This is a dual-role position requiring technical automotive knowledge and advanced administrative skills. You are the face of the shop and the engine that keeps the business organized. Key Responsibilities • Service Writing: Translate technician findings into clear customer estimates. Explain repairs, maintenance, and "why" a service is needed., • Customer Relations: Manage all client communication (in-person, phone, email) with a professional, friendly, and trustworthy demeanor., • Parts Procurement: Order parts, track deliveries, and manage returns/cores to keep the bays moving., • Office Management: Full oversight of invoicing, accounts receivable/payable, and daily shop banking., • Workflow Coordination: Schedule all appointments and manage the shop calendar to maximize technician productivity., • Administrative Support: Filing, maintaining vehicle service histories, and managing shop supplies. Requirements & Skills • Basic Automotive Knowledge: Must understand vehicle systems (brakes, suspension, engine, etc.) and be able to communicate them accurately to non-technical customers., • High-Level Multitasking: Ability to juggle ringing phones, walk-in customers, and technician questions without losing accuracy., • Technical Literacy: Proficiency in Shop Management Software (e.g., ShopKey, Mitchell1, RO Writer) and Quickbooks/Excel., • The "Neighbor" Factor: Must be approachable and excel at building long-term trust with a local customer base., • Detail-Oriented: Zero-error tolerance for billing and parts ordering. Schedule & Compensation • Hours: [Insert Hours, e.g., Mon–Fri, 8:00 AM – 5:00 PM], • Pay: $18+ based on experience.