Service Writer - Hall of Fame Harley-Davidson
18 days ago
Cuyahoga Falls
Job DescriptionDescription: American Road Group is seeking a Service Writer at Hall of Fame Harley-Davidson in Cuyahoga Falls, Ohio! Act as a liaison between Harley-Davidson customer and service technician, documenting concerns and service needs, scheduling work, assigning jobs to service technicians, and communicating with customers. Major Duties and Responsibilities • Provide superior customer service to both internal and external customers., • Assist Service Department Manager in maintaining a smooth-running efficient department., • Sell products and services based on additional work needed and service specials., • Articulate and document customer concerns and assign jobs to technicians., • Follow through customer work orders from start to finish, from scheduling appointments and reviewing completed work orders with customers., • All other duties as assigned.Requirements:, • Outgoing, friendly personality with superior communication skills, • Excellent customer service, • Knowledge or experience of servicing Harley-Davidson Motorcycles preferred., • Experience with POS systems and parts and management computer software., • General knowledge of computers and great phone etiquette., • Frequently required to bend, stoop, crouch, reach, sit, stand, push and pull., • The noise level in the work environment is usually loud., • Requires use of both hands., • Requires the ability to balance and push a 600+ lb. motorcycle., • Frequently works near moving mechanical parts., • Potential exposure to battery acid, gasoline, chemical cleaning materials or other materials in shop.