Trabajos administrativo hoteles en España

About the job We are looking for a proactive Administrative to join our Finance & Administration team. You will work closely with the Manager of Financial Controlling and team members to ensure the seamless execution of administrative tasks and continuous improvement of operational processes. Responsabilities: - Analyze figures from various systems and create reports for the Manager of Financial Controlling, including gather essential financial data - Support finance-related projects, particularly on process improvements and system implementations - Provide support on daily accounting tasks such as daily closures, bank transactions, debtors and creditors management, and month-end closings - Provide administrative support to internal and external stakeholders in financial matters - Assist in all areas of administration, including handling invoices, billing, provider management, accounting, and taxes (primarily during holiday coverage) - Assist in ensuring the company complies with group financial standards and supports internal compliance efforts - Maintain organized records of administrative projects, systems updates, and processes improvements Working with us comes with excellent benefits, including the opportunity to enjoy an active lifestyle with discounts on all resort amenities and activities, promoting a healthy work-life balance. Additionally, if you’re relocating from outside Spain, you’ll receive personalized support in handling the necessary documentation to ensure a smooth transition for your employment. Department: Administration Finance & Accounting About you - Bachelor's Degree in Business Administration, Finance, Accounting, or related field - Minimum 2 years of experience in an administrative role, ideally within finance (accounting / controlling) - Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and knowledgeable in financial/accounting software - Ideally experience with PMS (Opera), Dynamics, and other relevant systems - A structured and analytical approach to projects and administrative tasks - Excellent communication skills in English and Spanish (bilingual proficiency desirable) - Demonstrated ability to work under pressure and meet deadlines - Detail-oriented, with excellent time management and problem-solving skills - Hospitality sector experience is highly desirable Language required: Spanish. English is a plus The company DERTOUR Hotels & Resorts constitutes the hotel company of the DERTOUR Group. It consists of five distinct hotel brands: Sentido, Aldiana, Playitas, ananea, Calimera and COOEE. Are you passionate about hospitality and eager to dive into the vibrant world of resorts and clubs? We are looking forward to welcoming you on board for internships or career openings. Discover our extraordinary team spirit, learn and grow through the guidance of experienced professionals and get exposed to different cultures and ways of thinking. Together we will turn the holiday dreams of our guests into unforgettable experiences. Join our #TrustedTravelTeam

¡Estamos buscando a la candidata perfecta para un puesto de Secretaria/Asistente Administrativa en Timechamber S.L.! Timechamber S.L. es una compañía dedicada al entrenamiento personal de baloncesto, ofreciendo experiencias únicas y personalizadas bajo el concepto "Timechamber Experiences". Nos especializamos en programas de tecnificación y desarrollo de habilidades, colaborando con clubes y organizaciones para fomentar el crecimiento del baloncesto. Buscamos a una chica altamente organizada, proactiva y con excelentes habilidades de comunicación para unirse a nuestro equipo dinámico y apasionado. Se apreciará especialmente si tienes pasión por el baloncesto o el deporte en general. Responsabilidades: Gestión de Agenda: Administrarás la agenda del equipo directivo, programando reuniones, coordinando eventos y asegurando que todos los compromisos se cumplan puntualmente. Atención al Cliente: Serás la primera impresión de nuestra empresa, ofreciendo una actitud amable y profesional al recibir visitantes, contestar llamadas telefónicas y responder correos electrónicos. Gestión de Correspondencia: Manejarás la correspondencia entrante y saliente, priorizando y distribuyendo la información de manera eficiente. Soporte Administrativo: Apoyarás en tareas administrativas como la preparación de informes, elaboración de presentaciones y gestión de documentos importantes. Organización de Viajes: Coordinarás los viajes de negocios del equipo, incluyendo la reserva de vuelos, hoteles y transporte, asegurando que todo esté perfectamente organizado. Gestión de Archivos: Mantendrás los archivos físicos y digitales ordenados y actualizados, garantizando un acceso rápido y fácil a la información. Colaboración en Proyectos: Participarás en proyectos especiales, brindando apoyo administrativo y asegurando que se cumplan plazos y objetivos establecidos. Control de Facturación: Ayudarás en el control y seguimiento de facturas, pagos y cobros, gestionando procesos financieros de forma eficiente y precisa. Soporte en Contratos y Logística: Asistirás en la preparación de contratos con clubes y organización de logística para eventos y actividades. Requisitos: Experiencia Previa: Se valora experiencia en roles similares, aunque no es indispensable. Excelentes Habilidades de Comunicación: Debes tener una comunicación clara y efectiva, tanto verbal como escrita. Gran Atención al Detalle: Capacidad para mantener la precisión en todas las tareas. Capacidad de Organización: Debes ser capaz de gestionar múltiples tareas y prioridades de manera efectiva. Proactividad: Buscamos a alguien que tome la iniciativa y esté dispuesto/a a asumir responsabilidades adicionales. Discreción: Es crucial mantener la confidencialidad en todas las situaciones. Pasión por el Deporte: Se valorará especialmente si te entusiasma el baloncesto o el deporte en general. Ofrecemos: Un ambiente de trabajo dinámico y colaborativo en una empresa en crecimiento. Oportunidades de desarrollo profesional y aprendizaje continuo. Un paquete de beneficios competitivo. Formar parte de un equipo apasionado por el baloncesto y el entrenamiento personal. Si cumples con estos requisitos y estás lista para unirte a un equipo apasionado y enérgico, ¡esperamos tu solicitud! Envía tu CV adjunto con tu experiencia previa. Jornada completa 8 horas salario neto: 1.237,40 Distribuido en 12 pagas. (Vacaciones en agosto y pactadas)

1. Gestión documental: Organizar, archivar y mantener actualizada la documentación física y digital de la empresa, como contratos, facturas, y reportes. Atención al cliente y proveedores: Recibir y atender llamadas telefónicas, correos electrónicos y visitas, resolviendo dudas o canalizando consultas. Gestión de agendas: Coordinar y programar reuniones, citas y eventos tanto internos como externos. Elaboración de informes: Preparar reportes, resúmenes o análisis administrativos y financieros, dependiendo de las necesidades de la empresa. Facturación y control de pagos: Emitir facturas, gestionar cobros y pagos, y hacer seguimiento de las cuentas por cobrar y pagar. Soporte a otros departamentos: Colaborar con diferentes áreas, contabilidad o logística, proporcionando apoyo en procesos o trámites administrativos. Manejo de base de datos: Actualizar y gestionar bases de datos de clientes, proveedores o productos.

En Playa del Ingel, un mini hotel gay requiere un administrador (trabajando con reservas, revisando bungalows, control de calidad del servicio) para un contrato completo (a veces limpiando habitaciones) se requiere conocimiento de inglés.

-Monitorear y gestionar las cuentas por cobrar de clientes corporativos, asegurando la puntualidad en los pagos. -Emitir y enviar facturas a clientes corporativos. -Realizar el seguimiento de pagos vencidos. -Elaborar reportes periódicos del estado de las cobranzas. -Gestionar y actualizar bases de datos, archivos y documentación relacionada con clientes corporativos. - Coordinar con proveedores de viajes (aerolíneas, hoteles, etc.) para la correcta ejecución de los servicios. -Colaborar con el equipo contable para la correcta actualización de los sistemas financieros.

Pequeño hotel-restaurante en Ibiza Eivissa, zona platja Ses Salines, precisa persona para tareas administrativas, de atención al cliente y gestión de reservas. Experiencia en el sector, motivación por la hostelería y orientado al cliente.Experiencia en la gestión de reservas en hotel. Idiomas: inglés y español, fluídos.Residente en Eivissa o próximo a platja Ses Salines. Contrato a tiempo parcial 25 h semana.

El candidato tiene que estar motivado y saber transmitir esta motivación al equipo, demostrando fuerte capacidad de liderazgo. Además del aspecto operativo, tendrá que estar involucrado en tareas administrativas básicas como informes de APPCC, reportes de rendimiento de empleados, reportes de accidentes, pedidos, limpieza & higiene entre otras. Tendrá conocimientos de escandallos, coste de comida, coste de la mano de obra, precios de la carta y sabrá aplicarlos en el puesto de trabajo. El conocimiento del producto es un aspecto fundamental y al candidato se requiere la capacidad de transmitirlo al resto del equipo para mejorar la técnica y la realización de los platos. El rol de Sous Chef es principalmente operativo y preve que pase tiempo en la cocina, cocinando y compartiendo conocimiento con el equipo. Es competencia del Sous Chef asegurarse de que las 3 cámaras frigoríficas y el almacén seco estén ordenados y limpio en cada momento y que la comida sea conservada de la manera correcta. Tendrá que coadiuvar al Executive Chef en el cumplimento de los objetivo de Food Cost dictados por la Empresa, minimizando el desperdicio y monitoreando continuamente los precios. El Sous Chef suple al Executive Chef cuando este ausente, llevando la cocina central, revisando todos los outlets de F&B (Desayuno, Restaurante, La Terraza del Central), asegurando que el equipo este trabajando de manera correcta y eficiente, organizando los recursos humanos para el mejor funcionamiento de los mismos outlets. El Sous Chef auxilia al Executive Chef en todo lo que haga falta, en tareas tanto operativas como administrativas o organizativas (pedidos, horarios, organización de eventos, etc.) Tendrá que proponer nuevos platos al Executive Chef, usando productos de temporada y proximidad y que encajen con el Concept del restaurante. La formación del equipo es un punto muy importante para la Empresa y el Sous Chef tendrá que desarrollar un plan de formación junto con el Executive Chef, programarlo y levarlo a cabo, impartiendo o asistiendo a todas las iniciativas. Grand Hotel Central está abierto 365-24–7 así que los turnos de trabajo pueden ser de mañana, de tarde o de noche, incluyendo turnos partidos. Tendrá que relacionarse con otros Managers sobre un amplio rango de temáticas y decisiones, siendo respetuoso en cualquier momento. Tendrá que participar al briefing pre-shift con Sala cada vez que esté en turno, comunicando eventuales altos, platos en sugerencia o productos que se tengan que empujar. Tendrá que asegurarse también que se prepare un plato de la carta para el personal de sala y que se fiche correctamente cerrandolo a merma. El Sous Chef tendrá que asegurarse que las raciones sean las correctas y que la calidad de los platos sea la misma en cada momento. Debe ser flexibles con las peticiones especiales de los guests en todo momento. Como miembro del Management, tendrá que portarse correctamente, siendo un ejemplo por los demás empleados. Tendrá que asegurarse que todas las informaciones operativas importantes se traspasen de un turno al otro, en cada outlet/partida del Hotel. Tendrá que programar la comida semanal del personal, rellenando e imprimiendo el menu de la Canteen cada domingo y haciendo el pedido de consecuencia, teniendo en cuenta los costes presupuestados para lo staff food. Tendrá también que controlar y asegurarse que la comida de la Canteen esté lista a tiempo (12am / 6pm) y que cumpla con los estándares de la Empresa. Tendrá que garantizar altos niveles de higiene personal y asegurarse que el equipo cumpla con estos requisitos. Se requiere al Sous Chef que su uniformidad sea completa, limpia y ordenada en cada momento y que se asegurare que la del equipo de cocina sea adecuada también. Tendrá que organizar turnos de limpieza diaria, semanal y mensual junto con el Executive Chef, verificando que se lleven a cabo en tiempo y de manera correcta. Tendrá que reportar incidencias relativas a maquinaria de cocina al Exevutive Chef, al Jefe de Mantenimiento o al Manager on Duty, dependiendo de la gravedad y del momento en que se produce la avería.

About the job Company Description Mondrian & Hyde Ibiza Join us for a unique opportunity to showcase two one-of-a-kind lifestyle hotel brands coming to the idyllic Cala Llonga beach in Ibiza. Mondrian Ibiza is a sleek wonderland with 154 guest rooms and highly designed public spaces, including an expansive terrace with bay views. Hyde Ibiza is a festival-inspired food lovers paradise and showcase for music and nightlife, featuring 401 rooms with natural textures and artisan touches. Together the properties will have 7 restaurant and bar outlets, ranging from premium sushi and an ocean-to-table Balearic fare, all of them highly programmed. Reporting to the General Manager. The hotels are operated by Ennismore, the fastest growing lifestyle hospitality company, in collaboration with Grupo Azul Mar Cala Llonga owned by Apollo. Job Description What you’ll do… Administrative Support: Assist in administrative tasks such as scheduling meetings, managing emails, and handling phone calls for the Director General. Documentation and Filing: Maintain organized records and files, including correspondence, reports, and other documents. Guest Relations: Greet guests, handle inquiries, and assist with guest services as needed, ensuring a positive guest experience. Assistance in Operations: Provide support in various operational areas such as front desk assistance, inventory management, and liaising with different departments. Data Entry and Analysis: Assist in data entry tasks and basic data analysis to support decision-making processes. Event Coordination: Help in organizing events, meetings, and conferences, including logistics and coordination of participants. General Office Assistance: Provide general assistance to the Director General and other staff members as required, including running errands and performing miscellaneous tasks. Qualifications What we are looking for: EU Nationality is required. Fluent English and Spanish. Other Languages is a plus. Enrollment in a Hospitality Management or Related Program: Currently pursuing a degree in Hospitality Management, Business Administration, or a related field. Basic Communication Skills: Good verbal and written communication skills to interact professionally with colleagues and guests. Organizational Skills: Ability to manage multiple tasks efficiently, prioritize workload, and meet deadlines. Attention to Detail: Strong attention to detail to ensure accuracy in administrative tasks and data entry. Team Player Attitude: Willingness to collaborate with team members and assist in various tasks as needed. Computer Literacy: Proficiency in Microsoft Office applications (Word, Excel, Outlook) and willingness to learn new software as needed. Customer Service Orientation: Desire to provide excellent customer service and contribute to a positive guest experience. Additional Information What’s in it for you… A competitive package and plenty of development opportunities. Accommodation included. Lunch is served daily at the in-house restaurant. Be part of a complete Internship Program with a final project to present to the Excom & Head of Departments’. Join an innovative and fast-growing international group committed not only to building new hotels but also to building a global brand. The opportunity to challenge the norm and work in a creative and rewarding environment. Be part of a team passionate about creating great hotel experiences and building a portfolio of brands. Great discounts at all Ennismore hotels and special discounts at numerous island businesses. Free subscriptions to Canva and Podimo. Spanish free classes. Activities to build an amazing team of students. Attend to meetings with the Excom committee. Regular team meetings, from our team-building activities to our end-of-season super party; We work hard, but we know how to have fun! Department: Real Estate The company Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,500 hotels, 10,000 restaurants, and lifestyle destinations, in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, Join us and become a Heartist®.

¿Te apasiona la excelencia en el servicio y la gestión de experiencias únicas? Únete a un espacio vibrante y lleno de personalidad en el corazón de Barcelona, donde la gastronomía y el estilo de vida se entrelazan para ofrecer a los visitantes un entorno inspirador y de alta calidad. Sobre el puesto Buscamos un/a Maître / Responsable de Punto de Venta comprometido/a con la calidad en el servicio y el liderazgo operativo para asegurar que cada cliente viva una experiencia inigualable. Serás el encargado/a de gestionar la operativa diaria del punto de venta, supervisando el equipo, atendiendo a los clientes y maximizando los ingresos mediante técnicas de upselling y cross-selling. Responsabilidades - Atención al cliente: Recepción, atención personalizada y despedida de clientes, asegurando su satisfacción a lo largo de su estancia. - Gestión operativa: Planificación del servicio, realización de briefings y aseguramiento de los estándares de mise en place y preparación del punto de venta. - Gestión del equipo: Supervisión, coordinación y formación del equipo para asegurar una alta calidad en el servicio. - Tareas administrativas: Apertura y cierre de caja, gestión de inventarios, mantenimiento de precios en TPV y supervisión de reservas. - Cumplimiento de normativa de seguridad e higiene: Asegurar el cumplimiento de los protocolos APPCC en el punto de venta. Requisitos - Experiencia: Mínimo 2 años en un puesto similar en el área de Food & Beverage. - Idiomas: Dominio bilingüe de español e inglés (otros idiomas son valorables). - Habilidades técnicas: Experiencia en sistemas POS y gestión de reservas. - Disponibilidad: Para trabajar en turnos partidos de mañana y tarde, de lunes a domingo. - Documentación: Permiso de trabajo vigente en España y número de seguridad social (indispensable para candidatos/as extranjeros/as). Condiciones y Beneficios - Contrato: Contrato fijo con estabilidad laboral. - Jornada y Turnos: Jornada completa en turnos partidos con dos días de descanso consecutivos a la semana. - Salario: Rango de 26,000 a 32,000€ brutos anuales, con posibilidad de variables adicionales. - Beneficios adicionales: Staff Meal diario; Descuento del 15% en productos y servicios para amigos y familiares; Programa de retribución flexible. - Vacaciones: 30 días naturales al año.

Desde CATALONIA HOTELS & RESORTS precisamos incorporar perfiles de RECEPCIÓN en nuestro hotel MIRADOR DES PORT ubicado en Maó, Menorca. Se trata de un hotel de 4* recientemente reformado y abierto durante todo el año. Las principales tareas a desarrollar son las siguientes: • Asistencia e información a los clientes. • Control y lectura de las llaves de las habitaciones. • Cierre nocturno y reporte informativo. Trabajos administrativos pendientes. • Responsable de todo lo generado en su horario de trabajo (check in y check out en su turno). • Gestión de incidencias, pero no resolución. • Gestión de equipajes y Parking. • Cambios de habitaciones. • Gestión del correo. • Gestión de llamadas a centralita. • Gestión del personal de botones a su cargo (en su caso). REQUISITOS • Experiencia en posición similar. • Estudios en turismo. • Inglés alto + otro idioma. • Orientación al cliente y espíritu comercial. • Se valorará muy positivamente aportar conocimientos SAP. SE OFRECE • Contrato de 40h semanales • Posición totalmente ESTABLE • Salario competitivo. • Estabilidad laboral. Catalonia Hotels & Resorts is a family chain of hotels that has not stopped growing since it began. The company made the move from the real estate sector to the hotel industry in the 1980s, and is now one of the leading chains in the urban segment in our country (leader in Barcelona). The chain currently has 72 establishments. 55 in Spain, 1 in Brussels, 1 in Berlin, 1 in Porto, 1 in Amsterdam and 12 resorts in the Caribbean (6 in the Dominican Republic and 6 in Mexico) and one urban hotel in Santo Domingo. With more than 8,000 rooms, Catalonia Hotels & Resorts has always implemented a policy for growth based on discretion and caution and the company has developed gradually and positively. Here, special mention must be made of the fact that the establishments are owned by the chain, with only 3 hotels under long-term lease. The chain opens hotels where it discovers a need that has not been met and where it can find the appropriate space and building for installing the hotel in compliance with its quality assurance standards. The corporate structure of the hotel chain is based on the principle of quality in service management, with its own, distinguished style. The company's philosophy is based on offering an excellent price-quality ratio in services, in accordance with strict criteria of professionalism. Service quality and comfort are guaranteed at every hotel.

Empresa de eventos necesita una persona que esté familiarizada con eventos, agencias de viajes, recepcionista de hoteles. Sus funciones principalmente serían atención telefónica de clientes para gestión de viajes, gestión de reservas ,cancelaciones, gestión administrativa ,presupuestos, resolución de incidencias, gestión de documentación. Experiencia en sector turismo, eventos o recepción hotel. Titulación en sector. Experiencia en atención telefónica Interesados enviar CV

About the job Job Number 24172291 Job Category Event Management Location Hotel Arts Barcelona, Marina 19-21, Barcelona, Barcelona, Spain Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Directs and motivates team while personally assisting in the physical set up of the function rooms (e.g., tables, chairs, dance floors, podiums, etc.) and executing events based on requirements and standards. Develops and directs team to provide consistent, high quality service. Communicates expected performance and trains staff in processes. Monitors and controls financial and administrative responsibilities including asset protection. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the event management or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. JOB SPECIFIC TASKS Participating in and Leading Catering Teams • Demonstrates self confidence, energy and enthusiasm. • Understands how to manage in a culturally diverse work environment. • Uses problem solving methodology for decision making and follow up. • Demonstrates personal integrity, manages time well, and is highly visible in areas of responsibility. • Builds a positive work environment by demonstrating self confidence, energy and enthusiasm. Supporting the Management of Catering Operations • Interacts with other catering employees, customers and guests, vendors and suppliers. • Demonstrates knowledge of all departments within the property. • Communicates group needs to various departments within the property. • Prompts handling of all inquiries within market and parameters. • Creates written and verbal presentations effectively. Ensuring Exceptional Customer Service • Communicates all details of catering events to operating departments and customers. • Manages the quality process in areas of customer service and employee satisfaction. Supporting and Coordinating with the Sales and Marketing Function • Qualifies business and tracks leads. • Solicits and books meetings, conferences and catered corporate and social events. • Finalizes and upsells catering arrangements for group/convention business. • Negotiates and markets to drive sales and create profits. • Identifies customer needs and all sales opportunities which ensure successful catering events. Conducting Human Resources Activities • Provides constructive coaching and counseling to employees. • Supports the development, training, and mentoring of employees. • Demonstrates knowledge of how and when to impose deadlines and delegate tasks. • Motivates and provides a work environment in which employees are productive. • Listens and responds to employee's needs. • Manages group or interpersonal conflict situations effectively. • Develops and manages hourly employees. • Adheres to EEO and AA policies. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: Event About you Language required: Spanish. The company Steal away to one of the premier hotels in Barcelona and discover a place on shores of the Mediterranean Sea, overlooking miles of beaches and the grand vista of Port Olimpic, where your every care will melt away. Renowned for its 24-hour personalized service, stunning 43rd-story spa and innovative dining, this hotel is a distinctive retreat in a one-of-a-kind city. The Hotel Arts in Barcelona dazzles guests with its striking, contemporary architecture and commanding location. A proud member of The Ritz-Carlton family, this award-winning hotel features: • 483 sea or city view rooms including 56 executive suites, one Arts suite, one Mediterranean Suite, 26 duplex Apartments, one Royal Suite and one Presidential Suite • Terraced gardens and outdoor swimming pool • Five restaurants offering a range of Mediterranean cuisine • A spectacular collection of Spanish contemporary art • Over 1,000 square meters of function space for meetings and special events

En SB Hotels, con más de 30 años de experiencia en el sector, contamos con 10 hoteles -y un 11º en construcción- ubicados en Barcelona, Tarragona, Tierras del Ebro y Madrid. Actualmente estamos seleccionando un/a Recepcionista para nuestro Hotel 4* en Barcelona. ¿Cuáles serán tus funciones? - Atención al cliente - Atención telefónica, - Check in, Check out. - Acoger al cliente a su llegada al hotel. - Facilitar información sobre servicios del hotel e información genérica del destino. - Realizar el control diario de caja, asignar habitaciones, facturar servicios de habitaciones, salas u otros, realizar tareas administrativas correspondientes del puesto. ¿Que requisitos son imprescindibles para la vacante? - Formación académica mínima: Grado en Turismo. - Experiencia mínima: 1-2 años en Hotel de categoría similar o superior. - Idiomas: Nivel alto de inglés. Valorable otro idioma europeo. ¿Qué beneficios ofrecemos? Formación inicial en el puesto de trabajo Formación continua durante el año Entrega de Uniforme Posibilidad de comer en el centro Turnos seguidos y rotativos. 30 días de vacaciones. 2 días de descanso semanal, ocasionalmente en fin de semana. ¡Estamos buscando alguien como tú! ¡Únete al equipo!

About the job Descripción ¿Te has preguntado alguna vez qué es lo que hace especial a una empresa que hace vivir experiencias únicas a miles de clientes? Esta es tu oportunidad de dar el siguiente paso como Recepcionista en nuestras nuevas oficinas corporativas en Ibiza - Platja d'en Bossa. Creemos que todas las personas tienen algo único que ofrecer… ¡Únete al equipo de Palladium y descúbrelo! Tus funciones principales serán: Atención y filtrado de llamadas en centralita. Realización de pedidos de oficina y posterior validación de facturas. Recepción de material y control de almacén. Gestión de entrada y salida de mensajería. Apoyo administrativo a los distintos departamentos de la empresa. Organizar y asistir las salas de reuniones, así como atender y acompañar a todas las visitas de la oficina. Otras funciones relacionadas con el puesto. ¿Qué te ofrecemos?: Te unirás a Palladium Hotel Group, empresa española con presencia internacional en pleno proceso de expansión, que ha sido reconocida por cuarto año consecutivo como Top Employer en España, Italia, México, República Dominicana, Brasil y Jamaica. Tu horario será de lunes a viernes con turnos rotativos de mañana y tarde. Ofrecemos una política salarial competitiva, contrato de sustitución, así como planes de formación para que tengas posibilidades de desarrollo y crecimiento dentro de la compañía a nivel nacional e internacional. Además, podrás disfrutar de diversos beneficios sociales, como acceso a descuentos en hoteles del grupo y otras empresas asociadas a través de PHG Benefits Club; plan de retribución flexible; acceso a comedor-restaurante en las instalaciones de la empresa… Requisitos mínimos Para tener un buen encaje, deberás aportar: Experiencia de al menos dos años en puesto similar, preferentemente en oficinas corporativas. Valorable tener formación relacionada con atención al cliente, administración o secretariado. Pasión por la atención al cliente. Nivel alto de inglés, siendo valorables más idiomas. Manejo de paquete Office (Word, Excel, Outlook) a nivel usuario. ¡Te estamos esperando! Department: Reception About you Language required: Spanish. The company Palladium Hotel Group es una empresa hotelera española con sedes corporativas en Ibiza y Madrid. Estamos presentes en 6 países, a través de 10 marcas internacionales. Nacimos en Ibiza en 1960 y contamos actualmente con 50 hoteles y más de 13.000 colaboradores. Generamos cientos de nuevos puestos de trabajo al año, impulsando siempre la formación y la profesionalización de nuestros equipos Cada una de nuestras marcas ofrece algo único para satisfacer los deseos de nuestros clientes, brindando experiencias de lujo exclusivas y personalizadas. TRS HOTELES: Sumérgete en el lujo de un nuevo mundo “adults- only” en los destinos más exclusivos y bellos del Caribe. GRAND PALLADIUM HOTELS & RESORTS: Alojamiento de lujo, la mejor cocina del mundo y experiencias inolvidables más allá del servicio todo incluido para toda la familia. PALLADIUM HOTELS: Hoteles “adults- only” de modernas instalaciones ubicados en Ibiza, que ofrecen a sus clientes una experiencia hotelera exclusiva y contemporánea. PALLADIUM BOUTIQUE HOTELES: Alojamientos donde prima la intimidad en una atmósfera relajada y exclusiva. FIESTA HOTELS & RESORTS: Hoteles frente al mar diseñados para disfrutar de la vida de una manera cómoda y agradable. USHUAÏA IBIZA BEACH HOTEL: Disfruta de los mejores eventos musicales en un glamuroso hotel con personalidad única. Vive lo inesperado. BLESS COLECTION HOTELS: Hoteles modernos, de alta tecnología y con estilo, ubicados en los mejores destinos de todo el mundo. Ideal para huéspedes cosmopolitas que buscan un lugar único para satisfacer sus placeres. ONLY YOU HOTELS: Firma de hoteles de moda que ofrecen una experiencia cosmopolita y sofisticada, diseñada para mostrarle la mejor faceta de Madrid. HARD ROCK HOTELS: La combinación perfecta de rock, tecnología y relajación para que tu próximo viaje sea un éxito.

En Grupo Premium estamos buscando Recepcionista para cubrir un puesto de 24 horas, tres días de trabajo en jornada de 8 horas. Turnos rotativos de mañana-tardes y noches en en uno de nuestros establecimientos hoteleros ubicado en el centro histórico de Málaga. Se precisa disponibilidad de incorporación al puesto. Jornada parcial de 24 horas. Tareas principales: · Check in / check out de clientes. · Información turística. · Atención al cliente presencial, telefónica y escrita, tanto de clientes de hotel como de terraza bar. · Gestión de reservas y peticiones de clientes. · Tareas Administrativas Formación requerida: · Estudios Turísticos relacionados con el puesto. · Idiomas. Habilidades para la expresión tanto hablada como escrita, en español y en inglés. Valorable: · Dominio del francés tanto hablado como escrito. · Experiencia con Masteryield. · Experiencia Comercial. · Experiencia anterior en recepción de hotel/apartamentos turísticos. Tu perfil: Buscamos una persona dinámica, resolutiva, con ganas de aprender.

Company Description SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary! About Kyara Kyara is a vibrant, conceptual hotel bar blending unconventional ingredients and classic cocktails. Minimalistic, uchronia inspired aesthetic explores a dystopian post-modern cocktail world where iconic classics are interpreted through a lens of unconventional ingredients. The room is dominated by a spectacular compounding room, with library of distillates, extracts, and accords, where our cocktail recipes are formulated and where personalised martini experience is served. Kyara offers drinks and snacks you can’t get anywhere else; from aperitivo, to sunset drinking all the way through the late-night party. Kyara serves curated selection of beverages, we are equally excited about wine, spirits, niche categories and local produce as much as we are passionate about cocktails. We push hotel bar concept into the future, celebrate unconventional ingredients and we always give a massive shout out to local scene and producers. Our ambition is to create a spectacular fine drinking beverage program that is a part of local gastronomic and beverage community and is a must visit destination when in Catalunya. Job Description What you’ll do Your role is to join pre-opening team at SLS Barcelona to successfully open and launch Kyara and lead the growth, maintain the standards of excellence, and always seek to improve performance of all areas of our business and to train, manage and motivate our team whilst fostering company culture. You will be working closely with Director of Food & Beverage and assistant of Food & Beverage Director in day-to-day operations, staff training, managing compliance and ensuring health and food safety standards are adhered to and we expect you to work in service. You will be responsible for issuing and managing rota in accurate and timely manner. You will be an integral part of the team, and will help manage our stock ordering, stock holding, stock taking and managing inventory. Your responsibilities include forecasting sales and ensuring all items are correctly and accurately costed and priced according to margin targets issued by the management. Whoever joins our team will be able to indulge both their operational, and creative sides. Kyara Beverage Director is a full-time salaried position. The successful candidate will be working at Kyara and might be from time to time requested to travel. Hours may vary and you will be required to work weekends and nights – this is not a 9-5 job! You need to maintain and build on existing business, as well as develop new business opportunities. Work with Food and Beverage Director and Beverage Director to: Manage the team Manage day to day operations Manage effective communications Ensure high-quality service that meets guest needs promptly and courteously, maximizing satisfaction and encouraging return visits. Guest satisfaction assessment Build training plans and conduct training Manage and issue monthly rota Management of orders and stock taking Product costing and pricing strategy Conducting staff induction Management of Health and Safety Management of Food Safety Management of compliance Management of maintenance Analyse sales and market data Forecasting sales Order management Assist with hiring process, conduct performance appraisals, and make personnel-related decisions. Track and control team productivity and operational expenses to ensure profitability Ensures that food and beverage products are of the highest quality and presented to the highest standard Supports the Director of Food and Beverage in administrative tasks, departmental reports, and strategic planning Implement and enforce cash and payment control policies within food & beverage areas, ensuring compliance among staff Managing budget Prepare monthly management accounts with accounting department Qualifications What we are looking for... Highly motivated individual with a passion for drinks, food, service and hospitality with entrepreneurial outlook and ‘can-do’ attitude. A creative mindset and ability to make things happen. Experience within the luxury hospitality sector is desirable. Team Player. Independent self-starter who takes their own initiative. Resourceful mindset and ability to manage budgets. Ability to work under pressure in a fast-paced environment. Identifies and meets challenges head on. Strong verbal and written communication in Spanish and English. Microsoft Office, Excel, Outlook proficient. Finance literate. Passion for hospitality. Proven Project management skills. Strategic and analytical thinker. Intimate knowledge of international bar community and cocktail bars. Additional Information What's in it for you... The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand. The chance to challenge the norm and work in an environment that is both creative and rewarding. Become part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. A competitive package and plenty of opportunity for development. Excellent discounts across the entire Ennismore family of brands. SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint- venture with Accor, formed in 2021. Opulent & Mischievous SLS is crafted with the luxury and excellence of a grand hotel, and delivered with a mischievous wink and a sexy little smile. It’s the home of lavish and extraordinary experiences coupled with a playful ambiance. Culinary artistry, theatrical interiors, subversive design touches and unexpected indulgences are at the heart of every SLS property.

Oferta de Trabajo: Recepcionista para Apartamentos Turísticos en Eixample (Fines de Semana) **PROCESO CERRADO** En Vale Suites, estamos buscando un/a recepcionista para unirse a nuestro equipo de recepción a partir de noviembre de 2024, con INCORPORACIÓN INMEDIATA (01/11/24) para FINES DE SEMANA. Proceso de Selección: Las entrevistas se llevarán a cabo los días miércoles 23 y jueves 25 de octubre de 10:00 a 12:00 (SÓLO entrevistas previamente concertadas) La persona seleccionada trabajará los sábados y domingos, desempeñando funciones clave en la atención y satisfacción de nuestros huéspedes. Funciones principales: - Check-in y check-out: Gestión de la entrada y salida de los huéspedes. - Atención al cliente: Responder a las solicitudes de información sobre instalaciones, horarios, y alrededores, así como atender cualquier otra consulta que puedan tener. - Gestión de quejas y reclamaciones: Resolver situaciones y garantizar la satisfacción del cliente. - Reservas: Manejar reservas tanto por correo electrónico como por teléfono. - Mantenimiento del sistema: Mantener ordenado y actualizado el sistema de gestión. - Atención telefónica: Responder llamadas y atender las necesidades de los clientes. Requisitos del perfil: - Trato excelente con los clientes: Capacidad para ofrecer un servicio excepcional y mantener una actitud profesional en todo momento. - Capacidad para trabajar bajo presión: Acostumbrado/a a gestionar situaciones estresantes con eficacia. - Dominio de procesos administrativos internos: Conocimientos sólidos en la gestión de procesos administrativos relacionados con la recepción. - Disponibilidad para la fase de entrevista y para asistir a una formación entre semana antes de comenzar. Requisitos indispensables: - Formación: Ciclo Formativo de Grado Superior o Medio. - Experiencia: Mínimo 2 años en recepción de hotel. - Conocimientos informáticos: Nivel avanzado. - Residencia: Barcelona o alrededores. - Disponibilidad: Exclusivamente para trabajar fines de semana. - Idiomas requeridos: Inglés: Nivel avanzado. Español: Nivel avanzado. Otros idiomas: Se valorarán positivamente. Detalles de la oferta: Tipo de industria: Turismo. Categoría profesional: Turismo y restauración - Turismo. Nivel: Empleado/a. Número de vacantes: 1. Salario: Según convenio, fines de semana. Si cumples con los requisitos y te apasiona el trato con el cliente, ¡te invitamos a formar parte de nuestro equipo en Vale Suites! Adjunta tu CV y únete a nuestro equipo en un entorno dinámico y en crecimiento en pleno corazón de Barcelona.

Additional Information DNI/NIE is requested Job Number 24155831 Job Category Finance & Accounting Location Renaissance Barcelona Hotel, Pau Claris, 122, Barcelona, Barcelona, Spain Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Responsible for following established procedures in ordering, receiving, storing, distributing and payment of items. Formulates an approved vendors list encompassing all categories. CANDIDATE PROFILE Education and Experience 4-year bachelor's degree in Finance and Accounting or related major. or a minimum of 2 years’ experience in Purchasing or a related field. CORE WORK ACTIVITIES Managing Work, Projects, Policies, and Standards for Purchasing Across Departments • Generates and provides accurate and timely results in the form of reports, presentations, etc. • Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data. • Assures sanitation compliance. • Assists Executive Chef in all aspects of purchasing (e.g., Food, Beverage and Controllable) to ensure quality and profitability. • Orders all food and beverage based on business needs. • Assists Executive Chef in maintaining/lower budgeted food/controllable costs. • Delegates and enforces first in/first out inventory rotation for all storeroom products. • Maintains sanitation and safety standards as specified in the brand guidelines. • Ensures that proper safeguards are in effect for the security of the food and beverage storeroom assets. • Enforces item use-up with storeroom personnel and kitchen management to keep inventory at lowest level possible levels. • Communicates with kitchen, restaurant management and vendors to ensure timing of deliveries satisfies advanced food production needs. • Checks invoice on goods received against shipment to ensure quantity, quality, weights and purchase specifications are as ordered. • Uses existing computer programs to perform daily and period end food and beverage costs. • Maintains inventory controls for proper levels, dating, rotation, requisitions, etc. • Completes administrative tasks on a timely basis (e.g., C-7s, menu costing, general office duties). • Completes period end inventory according to Food and Beverage and Accounting standard operation procedures. • Calculates figures for food and beverage inventory. • Ensures that price and product availability issues are communicated as needed to the F & B Director and Executive Chef. • Ensures all LSOP's are adhered to by all employees. • Receives and inspects all deliveries. • Maintains an accurate controllable log and beverage perpetual • Ensures accurate administration of all invoices, and adherence to proper bookkeeping procedures. Demonstrating and Applying Accounting Knowledge to Purchasing Operations • Demonstrates knowledge of job-relevant issues, products, systems, and processes. • Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. • Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. • Keeps up-to-date technically and applying new knowledge to your job. Supporting Purchasing Operations • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Ensure disciplinary situations are addressed in timely fashion and with consistency. • Ensures performance reviews are completed on a timely basis for supervisors and non-management employees. Maintaining Finance and Accounting Goals • Submits reports in a timely manner, ensuring delivery deadlines. • Ensures profits and losses are documented accurately • Achieves and exceeds goals including performance goals, budget goals, team goals, etc • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Interacts with kitchen staff, vendors and Executive Chef. • Uses existing computer programs effectively to post invoices, update items and costs. • Attends and participates in all pertinent meetings. • Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Managing Discipline Work, Projects, and Policies • Coordinates and implements accounting work and projects as assigned. • Coordinates, implements, and follows up on audits for all areas of property operations. • Complies with Federal and State laws applying to operations procedures. • Generates and provides accurate and timely results in the form of reports, presentations, etc. • Analyzes information and evaluates results to choose the best solution and solve problems. • Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data. • Balances ledgers. Supporting Property Operations • Works with operations teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution. • Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. • Evaluates if discipline teams are meeting service needs and provides feedback to teams. • Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place. • Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities. • Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken. • Works with team to put sustainable work processes and systems in place that support the execution of the strategy. • Reviews reports and financial statements to determine operations performance against budget. • Communicates a clear and consistent message regarding departmental goals to produce desired results. Managing and Monitoring Activities that Affect the Customer and Guest Experience • Provides excellent customer service by being readily available/approachable for all customers and guests. • Takes proactive approaches when dealing with customers and guest concerns. • Extends professionalism and courtesy to customers and guests at all times. • Responds timely to customer service department request. • Ensures all team members meet or exceed all hospitality requirements. Supporting Profitability • Supports annual quality audits. • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Supporting Safety Standards and Work Procedures • Implements property emergency plan. • Provides a safe working environment in compliance with Occupational Safety and Health Administration/MSDS. • Implements and sustains property accident prevention programs. • Follows property-specific recovery plans. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Demonstrates self confidence, energy and enthusiasm. • Manages group or interpersonal conflict. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Manages time and possesses organizational skills. • Presents ideas, expectations and information in a concise, organized manner. • Uses problem solving methodology for decision making and follow up. • Makes calls if necessary. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you. Discover Barcelona while enjoying the defining luxuries of the Renaissance Barcelona Hotel. Conveniently situated in the heart of Barcelona, Spain, the hotel's location puts travelers near bountiful shopping, fine restaurants and a wealth of entertainment. Within walking distance of Paseo de Gracia, the city's world-renowned

En Pacto somos especialistas en la gestión de recursos humanos y nuestra ilusión en reclutar talento no se detiene. Nos define la eficiencia, la flexibilidad, la mejora continua y la rigurosidad. #PasiÓnporelTalento Desde PACTO ZARAGOZA, precisamos incorporar personal de recepción para hotel referente ubicado en la ciudad. ¿Te consideras una persona organizada, con habilidades en atención al cliente y dominio del inglés? ¿Tienes experiencia en SAP y te gustaría trabajar en un entorno hotelero? ¡Sigue leyendo! ¿Qué necesitamos de ti? Dominio del inglés para interactuar con clientes internacionales. Experiencia previa en el uso de SAP para gestión administrativa. Excelentes habilidades de comunicación y atención al detalle. Capacidad para trabajar en equipo en un entorno dinámico. Funciones: Recibir y registrar a los huéspedes, asegurando un proceso de check-in y check-out eficiente. Proporcionar información y asistencia a los clientes sobre los servicios del hotel y la zona. Gestionar reservas y consultas telefónicas o por correo electrónico. Utilizar SAP para la gestión de reservas, facturación y otras tareas administrativas. Colaborar con otros departamentos para asegurar una experiencia excepcional para los huéspedes. ¿Qué podemos ofrecerte? Contrato fijo discontinuo con posibilidad de incorporación. Salario: Según convenio. Incorporación inmediata. Somos una empresa comprometida con la igualdad y no discriminamos por género, etnia, orientación sexual, diversidad funcional, edad u otros aspectos protegidos por la legislación. Este proceso de selección se basa en criterios objetivos de profesionalidad, méritos y capacidad.

About the job Job Number 24173295 Job Category Sales & Marketing Location Hotel Arts Barcelona, Marina 19-21, Barcelona, Barcelona, Spain Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Responsible for proactively soliciting and managing group and transient sales opportunities. Manages the hotel’s segment sales effort. Actively up-sells each business opportunity to maximize revenue opportunity. Manages daily activities related to group and transient sales objectives. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow the account on behalf of the company. CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area. OR • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities • Works collaboratively with off-property sales channels (e.g., territory sales, company sales) to ensure group and transient sales efforts are coordinated, complementary and not duplicative. • Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. • Develops relationships within community to strengthen and expand customer base for group and transient sales opportunities. • Manages and develops relationships with key internal and external stakeholders. • Provides accurate, complete and effective turnover to Event Management. Conducting Daily Sales Activities that Achieve Department Goals • Responds to incoming group and transient opportunities for the property that are outside parameters of the . • Manages departmental budget, including group and transient sales. • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. • Uses sales resources and administrative/support staff effectively. • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). • Conducts data analysis and sharing of information on market conditions, competitors, client and industry changes, economic forecasts and trends. Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue • Identifies new group and transient business to achieve personal and property revenue goals. • Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. • Closes the best opportunities for the property based on market conditions and property needs. • Monitors same day selling procedures to maximize room revenue and control property occupancy. • Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. • Maximizes total hotel revenue by working closely with Rooms and Catering departments. Providing Exceptional Customer Service to all Guests and Customers • Supports customer loyalty to company by delivering service excellence throughout each customer experience. • Services our customers in order to grow share of the account. • Executes and supports customer service standards and property’s brand standards. • Provides excellent customer service consistent with the daily service basics of the brand. • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. • Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations. • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. • Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction. • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to company. Additional Sales and Marketing Responsibilities • Utilizes intranet for resources and information. • Conducts site inspections. • Creates contracts as required. • Participates in and practices daily service basics of the brand. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: Marketing About you Language required: Spanish. The company Steal away to one of the premier hotels in Barcelona and discover a place on shores of the Mediterranean Sea, overlooking miles of beaches and the grand vista of Port Olimpic, where your every care will melt away. Renowned for its 24-hour personalized service, stunning 43rd-story spa and innovative dining, this hotel is a distinctive retreat in a one-of-a-kind city. The Hotel Arts in Barcelona dazzles guests with its striking, contemporary architecture and commanding location. A proud member of The Ritz-Carlton family, this award-winning hotel features: • 483 sea or city view rooms including 56 executive suites, one Arts suite, one Mediterranean Suite, 26 duplex Apartments, one Royal Suite and one Presidential Suite • Terraced gardens and outdoor swimming pool • Five restaurants offering a range of Mediterranean cuisine • A spectacular collection of Spanish contemporary art • Over 1,000 square meters of function space for meetings and special events

Somos una red de hoteles en la Costa Brava y buscamos Subdirector/a en uno de nuestros hoteles. Estamos buscando una persona responsable y organizada en su trabajo, comunicativa y que luche por superarse día a día. Proactiva en buscar nuevas oportunidades de satisfacción tanto suya como de su equipo y sobre todo de nuestros clientes. Si te ves en estas palabras ¡TE ESTAMOS BUSCANDO! Las principales funciones a realizar son las siguientes: - Colaborar con el Director del Hotel en la gestión diaria, planificación, coordinación e implementación de estrategias operativas y supervisión de todas las operaciones. - Asistencia a la gestión de equipos. - Dar soporte a la gestión administrativa. - Control de inventario. - Control de calidad, supervisando los diferentes departamentos para asegurarse del buen funcionamiento de éstos. - Seguimiento de los objetivos y planes de mejora. Control diario del seguimiento de los protocolos del establecimiento (APPCCs, estándares en los servicios, planes de limpieza, etc.). - Asegurar un servicio excepcional al cliente y gestionar la satisfacción de los huéspedes. - Conocer en profundidad y detalle todos los aspectos de la operativa. - Ser proactivo para la consecución del éxito y la mejora del producto y servicio en el ámbito comercial, operativo, estratégico y directivo. Requisitos: - Experiencia mínima de 2 años en el sector hotelero. - Titulación universitaria en Turismo, Gestión Hotelera o CFGS similares. - Habilidades comunicativas y de liderazgo. - Idiomas. - Flexibilidad horaria. - Carné de conducir y vehículo propio. - Se valora residencia próxima al puesto de trabajo.

Descripción Si quieres vivir una experiencia profesional al ritmo de la música más rockera, ¡únete a nuestro equipo en Hard Rock Hotel Tenerife! Buscamos Terapeutas para nuestro Rock Spa . En este puesto te responsabilizarás de realizar los servicios relacionados con los tratamientos de belleza y wellness, siguiendo los protocolos y procedimientos y manteniendo los criterios de calidad y eficiencia exigidos desde el establecimiento, con la finalidad de conseguir la plena satisfacción del cliente con el servicio recibido ¿Te has preguntado alguna vez que es lo que hace especial a una empresa que hace vivir experiencias únicas a miles de clientes? Deja de preguntártelo y ven a formar parte del mejor equipo. Tus funciones principales serán: Informar y asesorar al cliente acerca de las instalaciones, servicios y productos que ofrece el SPA. Supervisar que todos los materiales y elementos que conforman la cabina, estén en perfecto estado a la hora del tratamiento de cada cliente, realizando un Check-list tanto a su llegada como al final de su jornada. Acompañar al cliente desde la zona de espera hasta el lugar donde recibirá su tratamiento y una vez terminado éste a la salida. Leer y preguntar sobre el expediente-salud del cliente antes del tratamiento. Explicar detalladamente al cliente al comienzo de cada tratamiento qué y cómo el proceso. Mantener siempre el más alto nivel de atención y profesionalidad durante la realización del tratamiento. Velar en todo momento por el mantenimiento de un clima silencioso y tranquilo en el Spa. Conocimiento, recomendación y venta de los productos a nuestros clientes. Reportar a la Responsable cualquier tipo de incidencia o reposición de producto que sea necesaria. Cuidar y mantener en buen estado los materiales, utensilios e infraestructura del Spa Seguir las pautas de manuales, sistema operativos y protocolos de servicios según estén pautadas Realizar labores administrativas como gestión de citas, llamadas, envía mails, archivo de documentación y orden de la recepción del Spa. A cambio de tu compromiso y motivación, te ofrecemos: Te unirás a Palladium Hotel Group, empresa española con presencia internacional en pleno proceso de expansión, que ha sido reconocida por tercer año consecutivo como Top Employer en España, Italia, México, República Dominicana, Brasil y Jamaica. Ofrecemos una política salarial competitiva, contratación fijo-discontinua y estabilidad laboral, así como planes de formación para que tengas posibilidades de desarrollo y crecimiento dentro de la compañía a nivel nacional e internacional. Formarás parte de un equipo dinámico, multicultural, con mentalidad ganadora y que cuenta con grandes profesionales del sector hotelero, y estarás al día de las nuevas tendencias de tu área y del sector. Además, podrás disfrutar de acceso a descuentos en hoteles del grupo y otras empresas asociadas a través de PHG Benefits Club. Requisitos mínimos ¿Qué esperamos de ti?: Experiencia en la posición ofertada, preferiblemente en hoteles 5* Buen nivel de inglés, valorándose positivamente otros idiomas. Formación y/o conocimientos en el área de Masaje. Manejo de técnicas terapéuticas. Clara orientación al cliente. Trabajo en equipo y cooperación. Simpatía, amabilidad y orientación al cliente a través de la excelencia. No lo dudes e inscríbete ya. ¡Te estamos esperando! Department: Spa About you Language required: Spanish. The company Palladium Hotel Group es una empresa hotelera española con sedes corporativas en Ibiza y Madrid. Estamos presentes en 6 países, a través de 10 marcas internacionales. Nacimos en Ibiza en 1960 y contamos actualmente con 50 hoteles y más de 13.000 colaboradores. Generamos cientos de nuevos puestos de trabajo al año, impulsando siempre la formación y la profesionalización de nuestros equipos Cada una de nuestras marcas ofrece algo único para satisfacer los deseos de nuestros clientes, brindando experiencias de lujo exclusivas y personalizadas. TRS HOTELES: Sumérgete en el lujo de un nuevo mundo “adults- only” en los destinos más exclusivos y bellos del Caribe. GRAND PALLADIUM HOTELS & RESORTS: Alojamiento de lujo, la mejor cocina del mundo y experiencias inolvidables más allá del servicio todo incluido para toda la familia. PALLADIUM HOTELS: Hoteles “adults- only” de modernas instalaciones ubicados en Ibiza, que ofrecen a sus clientes una experiencia hotelera exclusiva y contemporánea. PALLADIUM BOUTIQUE HOTELES: Alojamientos donde prima la intimidad en una atmósfera relajada y exclusiva. FIESTA HOTELS & RESORTS: Hoteles frente al mar diseñados para disfrutar de la vida de una manera cómoda y agradable. USHUAÏA IBIZA BEACH HOTEL: Disfruta de los mejores eventos musicales en un glamuroso hotel con personalidad única. Vive lo inesperado. BLESS COLECTION HOTELS: Hoteles modernos, de alta tecnología y con estilo, ubicados en los mejores destinos de todo el mundo. Ideal para huéspedes cosmopolitas que buscan un lugar único para satisfacer sus placeres. ONLY YOU HOTELS: Firma de hoteles de moda que ofrecen una experiencia cosmopolita y sofisticada, diseñada para mostrarle la mejor faceta de Madrid. HARD ROCK HOTELS: La combinación perfecta de rock, tecnología y relajación para que tu próximo viaje sea un éxito

En SB Hotels, con más de 30 años de experiencia en el sector, contamos con 10 hoteles -y un 11º en construcción- ubicados en Barcelona, Tarragona, Tierras del Ebro y Madrid. Actualmente estamos seleccionando un/a Ayudante de recepción para uno de nuestros Hoteles en Barcelona. ¿Cuáles serán tus funciones? - Atención al cliente - Atención telefónica, - Check in, Check out. - Acoger al cliente a su llegada al hotel. - Facilitar información sobre servicios del hotel e información genérica del destino. - Realizar el control diario de caja, asignar habitaciones, facturar servicios de habitaciones, salas u otros, realizar tareas administrativas correspondientes del puesto. ¿Qué requisitos son imprescindibles para la vacante? - Formación académica mínima: Grado en Turismo. - Experiencia mínima: 1 año en Hotel de categoría similar o superior. - Idiomas: Nivel alto de inglés. Valorable otro idioma europeo. ¿Qué beneficios ofrecemos? Formación inicial en el puesto de trabajo Formación continua durante el año Entrega de Uniforme Posibilidad de comer en el centro Turnos seguidos y rotativos. 30 días de vacaciones. 2 días de descanso semanal, ocasionalmente en fin de semana. ¡Estamos buscando alguien como tú! ¡Únete al equipo!

About the job Job Number 24172294 Job Category Event Management Location Hotel Arts Barcelona, Marina 19-21, Barcelona, Barcelona, Spain Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Accountable for the overall success of the Banquets Department. Demonstrates knowledge by leading the team to accomplish daily goals. Ensures the highest level of service by training and developing staff and executing the requirements of events based on standards. Drives customer satisfaction and capitalizes on revenue during the event phase of a function. Provides clear and concise communications to everyone having ownership in the success of the event. Monitors and controls financial and administrative responsibilities to meet or exceed department goals. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area. CORE WORK ACTIVITIES Managing Banquet Operations • Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props). • Applies knowledge of all laws, as they relate to an event. • Uses banquet beverage “Use” records to control liquor costs and manage the banquet beverage perpetual inventory. • Ensures accurate customer billing for banquet events. • Ensures coordination and execution throughout the event. • Attends pre-conference meetings to ensure specifications of the group event are well executed. Leading Banquet Team • Attends and participates in all pertinent meetings. • Leads shifts and actively participates in the servicing of events. • Leads discussions to review scheduled events and proactively avoid service challenges and failures. • Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Managing Profitability • Assists team in developing lasting relationships with groups to retain business and increase growth. • Manages department controllable expenses to achieve or exceed budgeted goals. Ensuring Exceptional Customer Service • Anticipates guests' needs and responds promptly. • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. • Handles guest problems and complaints. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Empowers employees to provide excellent customer service. • Strives to improve service performance. Conducting Human Resources Activities • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures. • Observes service behaviors of employees and provides feedback to individuals and/or managers. • Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation. • Ensures property policies are administered fairly and consistently. • Monitors and manages the payroll function. • Schedules banquet service staff to forecast and service standards, while maximizing profits. • Ensures employees are treated fairly and equitably. • Effectively schedules to business demands and for tracking of employee time and attendance. • Celebrates successes and publicly recognizes the contributions of team members. • Strives to improve employee retention. • Ensures employees receive on-going training to understand guest expectations. • Sets goals and delegates tasks to improve departmental performance. • Provides additional training to employees of other departments when additional assistance is needed for larger functions. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Department: Management About you Language required: Spanish. The company Steal away to one of the premier hotels in Barcelona and discover a place on shores of the Mediterranean Sea, overlooking miles of beaches and the grand vista of Port Olimpic, where your every care will melt away. Renowned for its 24-hour personalized service, stunning 43rd-story spa and innovative dining, this hotel is a distinctive retreat in a one-of-a-kind city. The Hotel Arts in Barcelona dazzles guests with its striking, contemporary architecture and commanding location. A proud member of The Ritz-Carlton family, this award-winning hotel features: • 483 sea or city view rooms including 56 executive suites, one Arts suite, one Mediterranean Suite, 26 duplex Apartments, one Royal Suite and one Presidential Suite • Terraced gardens and outdoor swimming pool • Five restaurants offering a range of Mediterranean cuisine • A spectacular collection of Spanish contemporary art • Over 1,000 square meters of function space for meetings and special events