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About Windsor.Ai We connect 350+ marketing and sales data sources to wherever teams actually work today: Claude, ChatGPT, and Copilot (native, one-click MCP), plus BI tools, spreadsheets, and warehouses like BigQuery, Snowflake, Redshift, and Databricks. We power analytics for UBS, Puma, Colgate, and Heineken, our customer base doubles roughly every 10 months, and we are adding our first US-time-zone closer. ⭐ Why you'll love it • You sell the category everyone is asking about. Windsor.Ai is one of the few data platforms natively listed in the Claude and ChatGPT app directories , so you lead with "your data, live in your AI chat," not "why AI matters.", • Customer count doubles every ~10 months, and commission is uncapped., • Senior, 100% remote team. Ship ideas in days, not quarters., • Direct line to everyone in the company and a roadmap you can influence., • Build skills across MarTech, modern data stacks, and the emerging agentic/MCP ecosystem. ️ What you'll do • Own the full cycle for $10-60k ACV deals (demo to close), including consolidating fragmented, self-serve customers (multiple teams, regions, or agencies) into single Enterprise agreements ., • Show customers how to get their data into Claude, ChatGPT, Copilot, and their warehouse/BI stack in minutes, no code., • Be an AI-native seller: use LLMs across research, account planning, personalization, and follow-up. We expect the person doing the selling to run their own stack on AI., • Partner with engineering and feed product with market insight (LLM destinations, write-back actions, new connectors). ✅ Must-haves • 3+ yrs closing B2B SaaS, $25k+ deal size, 100%+ quota., • Genuinely fluent with LLM tools (Claude / ChatGPT / Copilot). You use them daily and can demo connecting live data to them., • SQL basics (SELECT / JOIN / GROUP BY), and can talk ELT vs ETL and how clean data feeds AI agents and MCP., • Hands-on with at least one warehouse (Snowflake, BigQuery, Redshift, or Databricks)., • Familiarity with BI/AdTech (Power BI, Looker, GA4, Google and Meta Ads)., • Excellent English, ready to work within ±2h of Central European Time. ✨ Nice-to-haves • Built with or sold products that use MCP / AI agents, and understand how connectors plug into Claude or ChatGPT., • Power BI / Looker certs., • dbt / Fivetran / Airbyte exposure. Compensation & perks • OTE US $30,000-65,000 (60/40 split) plus uncapped accelerators., • 100% remote, and a free-forever product you can learn on from day one. How to apply • Record a 3-min Loom: pitch Windsor.Ai and show data landing where a buyer actually wants it, live in Claude or ChatGPT via the Windsor MCP (a warehouse works too). Bonus: run one SQL query to confirm the data arrived., • Attach a 30-day territory plan (bullets are fine)., • Tell us one way you already use AI to sell. Ready to help teams put their data to work inside AI? Let's talk.

About the Opportunity Our client is a well-established global consumer technology brand with a strong international presence. As part of its continued investment in customer experience excellence, the company is seeking a Regional Customer Experience Operations Manager, EMEA to take ownership of customer support operations across multiple European markets. This role offers a unique opportunity to drive customer experience strategy, oversee outsourced service operations, influence product improvements through Voice of Customer (VOC) insights, and partner with cross-functional stakeholders on a regional scale. Key Responsibilities - Own end-to-end customer service operations across EMEA, including phone, email, and chat channels. - Manage and optimize BPO vendor performance against key operational metrics such as CSAT, FCR, SLA, AHT, backlog and resolution rates. - Conduct service quality audits, interaction sampling, and calibration activities to ensure consistent customer experience standards. - Analyze VOC trends and customer feedback to identify improvement opportunities and influence product and process enhancements. - Lead resolution of complex customer escalations and major service incidents through root cause analysis and corrective action planning. - Ensure compliance with GDPR and relevant European customer protection regulations. - Prepare regional operational reviews and performance reports for global leadership. What We're Looking For - 3+ years of customer service, customer experience, or contact center operations management within Europe. - Strong hands-on experience managing BPO or outsourced customer service vendors. - Deep understanding of contact center KPIs including CSAT, FCR, SLA, AHT, and quality metrics. - Experience building QA frameworks, performing audits, and handling high-severity escalations. - Familiarity with CRM platforms; Salesforce experience is highly desirable. - Business-level English; additional European languages are a significant advantage. - Ability to work independently across multiple time zones and stakeholders. Location - Europe-based (Remote within Europe) - Candidates must currently reside in Europe and possess valid work authorization within the region. Why Join - Regional ownership across diverse European markets. - High visibility with global leadership teams. - Opportunity to shape customer experience strategy and service excellence. - Strong cross-functional exposure across Operations, Product, Supply Chain and Engineering teams. How to Apply If you are interested in exploring this confidential opportunity, please apply directly or contact us for a private discussion. All applications will be handled with strict confidentiality.