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About the Opportunity Our client is a well-established global consumer technology brand with a strong international presence. As part of its continued investment in customer experience excellence, the company is seeking a Regional Customer Experience Operations Manager, EMEA to take ownership of customer support operations across multiple European markets. This role offers a unique opportunity to drive customer experience strategy, oversee outsourced service operations, influence product improvements through Voice of Customer (VOC) insights, and partner with cross-functional stakeholders on a regional scale. Key Responsibilities • Own end-to-end customer service operations across EMEA, including phone, email, and chat channels., • Manage and optimize BPO vendor performance against key operational metrics such as CSAT, FCR, SLA, AHT, backlog and resolution rates., • Conduct service quality audits, interaction sampling, and calibration activities to ensure consistent customer experience standards., • Analyze VOC trends and customer feedback to identify improvement opportunities and influence product and process enhancements., • Lead resolution of complex customer escalations and major service incidents through root cause analysis and corrective action planning., • Ensure compliance with GDPR and relevant European customer protection regulations., • Prepare regional operational reviews and performance reports for global leadership. What We're Looking For • 3+ years of customer service, customer experience, or contact center operations management within Europe., • Strong hands-on experience managing BPO or outsourced customer service vendors., • Deep understanding of contact center KPIs including CSAT, FCR, SLA, AHT, and quality metrics., • Experience building QA frameworks, performing audits, and handling high-severity escalations., • Familiarity with CRM platforms; Salesforce experience is highly desirable., • Business-level English; additional European languages are a significant advantage., • Ability to work independently across multiple time zones and stakeholders. Location • Europe-based (Remote within Europe), • Candidates must currently reside in Europe and possess valid work authorization within the region. Why Join • Regional ownership across diverse European markets., • High visibility with global leadership teams., • Opportunity to shape customer experience strategy and service excellence., • Strong cross-functional exposure across Operations, Product, Supply Chain and Engineering teams. How to Apply If you are interested in exploring this confidential opportunity, please apply directly or contact us for a private discussion. All applications will be handled with strict confidentiality.

About the Opportunity Our client is a well-established global consumer technology brand with a strong international presence. As part of its continued investment in customer experience excellence, the company is seeking a Regional Customer Experience Operations Manager, EMEA to take ownership of customer support operations across multiple European markets. This role offers a unique opportunity to drive customer experience strategy, oversee outsourced service operations, influence product improvements through Voice of Customer (VOC) insights, and partner with cross-functional stakeholders on a regional scale. Key Responsibilities • Own end-to-end customer service operations across EMEA, including phone, email, and chat channels., • Manage and optimize BPO vendor performance against key operational metrics such as CSAT, FCR, SLA, AHT, backlog and resolution rates., • Conduct service quality audits, interaction sampling, and calibration activities to ensure consistent customer experience standards., • Analyze VOC trends and customer feedback to identify improvement opportunities and influence product and process enhancements., • Lead resolution of complex customer escalations and major service incidents through root cause analysis and corrective action planning., • Ensure compliance with GDPR and relevant European customer protection regulations., • Prepare regional operational reviews and performance reports for global leadership. What We're Looking For • 3+ years of customer service, customer experience, or contact center operations management within Europe., • Strong hands-on experience managing BPO or outsourced customer service vendors., • Deep understanding of contact center KPIs including CSAT, FCR, SLA, AHT, and quality metrics., • Experience building QA frameworks, performing audits, and handling high-severity escalations., • Familiarity with CRM platforms; Salesforce experience is highly desirable., • Business-level English; additional European languages are a significant advantage., • Ability to work independently across multiple time zones and stakeholders. Location • Europe-based (Remote within Europe), • Candidates must currently reside in Europe and possess valid work authorization within the region. Why Join • Regional ownership across diverse European markets., • High visibility with global leadership teams., • Opportunity to shape customer experience strategy and service excellence., • Strong cross-functional exposure across Operations, Product, Supply Chain and Engineering teams. How to Apply If you are interested in exploring this confidential opportunity, please apply directly or contact us for a private discussion. All applications will be handled with strict confidentiality.

🌎 About Windsor.ai We connect 350+ marketing and sales data sources to wherever teams actually work today: Claude, ChatGPT, and Copilot (native, one-click MCP), plus BI tools, spreadsheets, and warehouses like BigQuery, Snowflake, Redshift, and Databricks. We power analytics for UBS, Puma, Colgate, and Heineken, our customer base doubles roughly every 10 months, and we are adding our first US-time-zone closer. ⭐ Why you'll love it • You sell the category everyone is asking about. Windsor.ai is one of the few data platforms natively listed in the Claude and ChatGPT app directories, so you lead with "your data, live in your AI chat," not "why AI matters.", • Customer count doubles every ~10 months, and commission is uncapped., • Senior, 100% remote team. Ship ideas in days, not quarters., • Direct line to everyone in the company and a roadmap you can influence., • Build skills across MarTech, modern data stacks, and the emerging agentic/MCP ecosystem. 🛠️ What you'll do • Own the full cycle for $10-60k ACV deals (demo to close), including consolidating fragmented, self-serve customers (multiple teams, regions, or agencies) into single Enterprise agreements., • Show customers how to get their data into Claude, ChatGPT, Copilot, and their warehouse/BI stack in minutes, no code., • Be an AI-native seller: use LLMs across research, account planning, personalization, and follow-up. We expect the person doing the selling to run their own stack on AI., • Partner with engineering and feed product with market insight (LLM destinations, write-back actions, new connectors). ✅ Must-haves • 3+ yrs closing B2B SaaS, $25k+ deal size, 100%+ quota., • Genuinely fluent with LLM tools (Claude / ChatGPT / Copilot). You use them daily and can demo connecting live data to them., • SQL basics (SELECT / JOIN / GROUP BY), and can talk ELT vs ETL and how clean data feeds AI agents and MCP., • Hands-on with at least one warehouse (Snowflake, BigQuery, Redshift, or Databricks)., • Familiarity with BI/AdTech (Power BI, Looker, GA4, Google and Meta Ads)., • Excellent English, ready to work within ±2h of Central European Time. ✨ Nice-to-haves • Built with or sold products that use MCP / AI agents, and understand how connectors plug into Claude or ChatGPT., • Power BI / Looker certs., • dbt / Fivetran / Airbyte exposure. 💰 Compensation & perks • OTE US $30,000-65,000 (60/40 split) plus uncapped accelerators., • 100% remote, and a free-forever product you can learn on from day one. 🎥 How to apply • Record a 3-min Loom: pitch Windsor.ai and show data landing where a buyer actually wants it, live in Claude or ChatGPT via the Windsor MCP (a warehouse works too). Bonus: run one SQL query to confirm the data arrived., • Attach a 30-day territory plan (bullets are fine)., • Tell us one way you already use AI to sell. Ready to help teams put their data to work inside AI? Let's talk.

About the Opportunity Our client is a well-established global consumer technology brand with a strong international presence. As part of its continued investment in customer experience excellence, the company is seeking a Regional Customer Experience Operations Manager, EMEA to take ownership of customer support operations across multiple European markets. This role offers a unique opportunity to drive customer experience strategy, oversee outsourced service operations, influence product improvements through Voice of Customer (VOC) insights, and partner with cross-functional stakeholders on a regional scale. Key Responsibilities • Own end-to-end customer service operations across EMEA, including phone, email, and chat channels., • Manage and optimize BPO vendor performance against key operational metrics such as CSAT, FCR, SLA, AHT, backlog and resolution rates., • Conduct service quality audits, interaction sampling, and calibration activities to ensure consistent customer experience standards., • Analyze VOC trends and customer feedback to identify improvement opportunities and influence product and process enhancements., • Lead resolution of complex customer escalations and major service incidents through root cause analysis and corrective action planning., • Ensure compliance with GDPR and relevant European customer protection regulations., • Prepare regional operational reviews and performance reports for global leadership. What We're Looking For • 3+ years of customer service, customer experience, or contact center operations management within Europe., • Strong hands-on experience managing BPO or outsourced customer service vendors., • Deep understanding of contact center KPIs including CSAT, FCR, SLA, AHT, and quality metrics., • Experience building QA frameworks, performing audits, and handling high-severity escalations., • Familiarity with CRM platforms; Salesforce experience is highly desirable., • Business-level English; additional European languages are a significant advantage., • Ability to work independently across multiple time zones and stakeholders. Location • Europe-based (Remote within Europe), • Candidates must currently reside in Europe and possess valid work authorization within the region. Why Join • Regional ownership across diverse European markets., • High visibility with global leadership teams., • Opportunity to shape customer experience strategy and service excellence., • Strong cross-functional exposure across Operations, Product, Supply Chain and Engineering teams. How to Apply If you are interested in exploring this confidential opportunity, please apply directly or contact us for a private discussion. All applications will be handled with strict confidentiality.

Hey there, Kubernetes people! Every engineer here waits on CI several times a day. We want someone who finds that wait personally annoying. Hundreds of developers push to a large Ruby on Rails monorepo, and every push lands on a runner fleet that the Developer Experience team builds, runs and keeps fast. That fleet is self-hosted Kubernetes on bare metal in European datacentres, in the low hundreds of machines, running ephemeror GitHub Actions runners that peak above a thousand concurrent pods. We own all of it: the hardware, the clusters, the runner images, the caches and the delivery pipelines on top. We add nodes by hand rather than letting an autoscaler do it, so capacity planning is genuinely part of the job. The leverage is unusual. Shave a minute off the average build and every engineer in the company gets that minute back, several times a day. • Own the CI and CD Kubernetes clusters end to end: capacity, reliability, upgrades, security and cost., • Run the self-hosted GitHub Actions platform at scale with Actions Runner Controller. Runner scale sets, ephemeror pods, docker-in-docker, and the runner images themselves., • Keep the data services our tests depend on fast and healthy. MySQL, Redis and ClickHouse come up per job, alongside Rails application containers., • Design and tune the caching that makes builds quick: node-local overlay, image and artifact caches we build ourselves, plus pull-through registry mirrors., • Bring queue wait and build duration down, with measurement behind it. Instrument the platform, set targets, and show the improvement., • Manage it all as code. Terraform planned and applied from pull requests, GitOps delivery with Flux and Argo CD, Kustomize and Helm for manifests., • Provision and operate bare metal. Linux, networking across datacentre segments, and troubleshooting that sometimes ends up at the disk or the kernel., • Lead incident response for the platform, run blameless postmortems, and turn each one into an alert, a guardrail or a runbook., • Treat the platform as a product whose users are engineers. Talk to them, watch where they get stuck, and build paths that make the right thing easy., • Rightsizing runner tiers against a week of CPU and memory data, then opening the pull request that changes them., • Tracking a flaky job from a red check down to the container runtime, the kernel, or a clock that drifted., • Adding machines to the fleet: install, enrol, network, verify, document., • Cutting p95 queue wait by working out which stage actually blocks., • Upgrading a cluster or a controller without anyone noticing., • Pairing with a product engineer on a workflow that has been slow for a reason nobody has looked at yet., • 5+ years running production infrastructure, with Kubernetes at the centre of it., • Real depth in Kubernetes: scheduling, requests and limits, evictions, node pressure, DaemonSets, controllers and operators. You have debugged a cluster that was lying to you., • Strong Linux and container fundamentals. containerd or Docker internals, cgroups, namespaces, storage drivers, networking., • Terraform and infrastructure as code, with a feel for module design and state hygiene., • CI/CD at the platform level: shared workflows, reusable templates, runner architecture, build caching., • Comfortable with GitHub Actions, including self-hosted runners., • You script to automate. Bash, plus at least one of Python or Go., • Observability as a working method. Metrics, logs, traces, dashboards and alerts that people trust, with OpenTelemetry and Prometheus style tooling., • Operational maturity. On-call, incident command, postmortems, and the discipline to chase causes., • Capacity and cost awareness. You can size a fleet and explain the bill., • Clear written English. You document what you build, because the next person on call will not be you., • Large Ruby on Rails test suites, and what it takes to parallelise them honestly., • Operating MySQL, Redis or ClickHouse yourself., • Bare metal: provisioning, hardware failure, and the different rhythm it has compared to cloud., • Overlay and WireGuard style mesh networking, VLANs, and Kubernetes CNIs such as Cilium., • Building internal developer tooling, portals or platform APIs., • Supply chain and build security. Runner isolation, secret scoping, image provenance., • Working across more than one cloud. We use AWS, Azure and Cloudflare alongside our own hardware., • Contributions to open source infrastructure projects. At Factorial, we believe the best products are built when people come together, in person, to collaborate, challenge ideas, and move fast. That’s why our Engineering Team follows an office-first, flexible approach. We work on-site several days a week (80%), using that time to connect, align, and innovate as a team. However, we also support remote work when it makes sense (20%) for deep focus or personal needs. At Factorial we don't evaluate you by years of experience but by your knowledge and skills. We use our Career Path with a rubric framework where we define what is expected for each experience level and skill. This framework allows you to know your current level and what you need to keep growing. We love transparency, so our Career Path includes the salaries for each level, which we share during the first interview to ensure alignment. • Intro Call → Chat with our Talent Partner about your journey and goals., • Hiring Manager Interview → Deep dive into your product mindset, teamwork, and problem‑solving., • Technical Interview → A collaborative technical conversation with the team based on real‑life problems., • Final Coffee Chat → A relaxed conversation with our CTO & VP of Engineering to explore our vision, culture, and your growth. And that’s it! Feel free to request any other conversations you want, with team members or to address specific concerns at any time in the process. The whole process is remote, using videoconferencing tools! At Factorial, we’re building the leading AI Business Management Software for companies of all sizes. Our platform centralizes key workflows across HR, Finance, Talent, Operations, and IT, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people. With over 1,500 employees across Europe, Asia, Africa, and America. We are one of Europe’s fastest-growing SaaS companies, proudly headquartered in Barcelona. If you're excited to shape the future of business management technology, we’d love to meet you. We believe in diverse talent: we welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply. We believe in inclusion: we are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you. • We own it: We take responsibility for every project. We make decisions, not excuses., • We learn and teach: We're dedicated to learning something new every day and, above all, share it., • We partner: Every decision is a team decision. We trust each other., • We grow fast: We act fast. We think that the worst mistake is not learning from them., • High growth, multicultural and friendly environment, • Alan as private health insurance, • Healthy life with Wellhub (Gyms, pools, outdoor classes), • Save expenses with Cobee, • Language classes, • Breakfast in the office and organic fruit, • Food discounts with Nora, • Pet Friendly, • Much more that we’ll spill during the interview process! #J-18808-Ljbffr

🌎 About Windsor.ai We connect 350+ marketing and sales data sources to wherever teams actually work today: Claude, ChatGPT, and Copilot (native, one-click MCP), plus BI tools, spreadsheets, and warehouses like BigQuery, Snowflake, Redshift, and Databricks. We power analytics for UBS, Puma, Colgate, and Heineken, our customer base doubles roughly every 10 months, and we are adding our first US-time-zone closer. ⭐ Why you'll love it • You sell the category everyone is asking about. Windsor.ai is one of the few data platforms natively listed in the Claude and ChatGPT app directories, so you lead with "your data, live in your AI chat," not "why AI matters.", • Customer count doubles every ~10 months, and commission is uncapped., • Senior, 100% remote team. Ship ideas in days, not quarters., • Direct line to everyone in the company and a roadmap you can influence., • Build skills across MarTech, modern data stacks, and the emerging agentic/MCP ecosystem. 🛠️ What you'll do • Own the full cycle for $10-60k ACV deals (demo to close), including consolidating fragmented, self-serve customers (multiple teams, regions, or agencies) into single Enterprise agreements., • Show customers how to get their data into Claude, ChatGPT, Copilot, and their warehouse/BI stack in minutes, no code., • Be an AI-native seller: use LLMs across research, account planning, personalization, and follow-up. We expect the person doing the selling to run their own stack on AI., • Partner with engineering and feed product with market insight (LLM destinations, write-back actions, new connectors). ✅ Must-haves • 3+ yrs closing B2B SaaS, $25k+ deal size, 100%+ quota., • Genuinely fluent with LLM tools (Claude / ChatGPT / Copilot). You use them daily and can demo connecting live data to them., • SQL basics (SELECT / JOIN / GROUP BY), and can talk ELT vs ETL and how clean data feeds AI agents and MCP., • Hands-on with at least one warehouse (Snowflake, BigQuery, Redshift, or Databricks)., • Familiarity with BI/AdTech (Power BI, Looker, GA4, Google and Meta Ads)., • Excellent English, ready to work within ±2h of Central European Time. ✨ Nice-to-haves • Built with or sold products that use MCP / AI agents, and understand how connectors plug into Claude or ChatGPT., • Power BI / Looker certs., • dbt / Fivetran / Airbyte exposure. 💰 Compensation & perks • OTE US $30,000-65,000 (60/40 split) plus uncapped accelerators., • 100% remote, and a free-forever product you can learn on from day one. 🎥 How to apply • Record a 3-min Loom: pitch Windsor.ai and show data landing where a buyer actually wants it, live in Claude or ChatGPT via the Windsor MCP (a warehouse works too). Bonus: run one SQL query to confirm the data arrived., • Attach a 30-day territory plan (bullets are fine)., • Tell us one way you already use AI to sell. Ready to help teams put their data to work inside AI? Let's talk.

🌎 About Windsor.ai We connect 350+ marketing and sales data sources to wherever teams actually work today: Claude, ChatGPT, and Copilot (native, one-click MCP), plus BI tools, spreadsheets, and warehouses like BigQuery, Snowflake, Redshift, and Databricks. We power analytics for UBS, Puma, Colgate, and Heineken, our customer base doubles roughly every 10 months, and we are adding our first US-time-zone closer. ⭐ Why you'll love it • You sell the category everyone is asking about. Windsor.ai is one of the few data platforms natively listed in the Claude and ChatGPT app directories, so you lead with "your data, live in your AI chat," not "why AI matters.", • Customer count doubles every ~10 months, and commission is uncapped., • Senior, 100% remote team. Ship ideas in days, not quarters., • Direct line to everyone in the company and a roadmap you can influence., • Build skills across MarTech, modern data stacks, and the emerging agentic/MCP ecosystem. 🛠️ What you'll do • Own the full cycle for $10-60k ACV deals (demo to close), including consolidating fragmented, self-serve customers (multiple teams, regions, or agencies) into single Enterprise agreements., • Show customers how to get their data into Claude, ChatGPT, Copilot, and their warehouse/BI stack in minutes, no code., • Be an AI-native seller: use LLMs across research, account planning, personalization, and follow-up. We expect the person doing the selling to run their own stack on AI., • Partner with engineering and feed product with market insight (LLM destinations, write-back actions, new connectors). ✅ Must-haves • 3+ yrs closing B2B SaaS, $25k+ deal size, 100%+ quota., • Genuinely fluent with LLM tools (Claude / ChatGPT / Copilot). You use them daily and can demo connecting live data to them., • SQL basics (SELECT / JOIN / GROUP BY), and can talk ELT vs ETL and how clean data feeds AI agents and MCP., • Hands-on with at least one warehouse (Snowflake, BigQuery, Redshift, or Databricks)., • Familiarity with BI/AdTech (Power BI, Looker, GA4, Google and Meta Ads)., • Excellent English, ready to work within ±2h of Central European Time. ✨ Nice-to-haves • Built with or sold products that use MCP / AI agents, and understand how connectors plug into Claude or ChatGPT., • Power BI / Looker certs., • dbt / Fivetran / Airbyte exposure. 💰 Compensation & perks • OTE US $30,000-65,000 (60/40 split) plus uncapped accelerators., • 100% remote, and a free-forever product you can learn on from day one. 🎥 How to apply • Record a 3-min Loom: pitch Windsor.ai and show data landing where a buyer actually wants it, live in Claude or ChatGPT via the Windsor MCP (a warehouse works too). Bonus: run one SQL query to confirm the data arrived., • Attach a 30-day territory plan (bullets are fine)., • Tell us one way you already use AI to sell. Ready to help teams put their data to work inside AI? Let's talk.

Hello! Do you want to help us build the platform that connects Factorial to the rest of the software world, with strong engineering foundations today and AI as a growing part of how we work tomorrow? We're looking for engineers who: - Care about the maturity and quality of what they ship, more than the specific stack they use - Care about whether the thing they built actually worked — not what their title says. Ready to be part of the challenge? About the team Our Engineering team is the engine behind Factorial, crafting the tech that makes HR simple, fast, and reliable for thousands of companies. If you love solving hard problems and want to build something that truly matters, come build it with us. We're a team of 200+ Product Engineers building a Business Management solution that actually works for the people using it. Our core stack is Ruby on Rails and React, though we're open to engineers from other stacks — what matters most to us is the maturity of your development practice. The API & Integrations team addresses particular challenges at Factorial. We sit at the intersection between product and platform. We own product surface while we also design developer experiences for internal and external developers of integrations. - We build tools for Factorial product teams to publish in our extensive public API. - We build an integrations framework to achieve the best user experience and developer experience when using integrations. Several Factorial products are already using this framework, and we keep expanding it. - We enable our developer partners to extend Factorial and live the best developer experience. With the acquisition of YepCode, we're laying the groundwork to bring AI further into how we build integrations. Our mission is not only to unblock markets that rely on a fragmented market of different external software (payroll software solutions, ERPs, cloud-based identity services, etc.), but also to lower the barrier so that anybody (even HR managers) is able to create new integrations. What You'll Do As an engineer on the API & Integrations team, your main focus will be owning the development of our public API and integrations framework end-to-end, from problem definition and system design to shipping, monitoring, and iteration in production. You will: - Own systems end-to-end From problem definition and system design to shipping, monitoring and iteration in production. - Collaborate closely with Product and Design Shape how the API and integrations framework serve real user needs, not just isolated technical components. - Work with a real cross-product consistency challenge: keeping the same user and integration experience across verticals (ATS, payroll, ERPs...), all tied to Factorial's design system and transparent to every product team. - Stay close to our customers We have a strong customer-centric mindset: engineers regularly join customer calls, reviews, and feedback sessions to deeply understand real workflows, pain points, and constraints, ensuring we build the right solutions to real problems, not assumptions. - Share knowledge and raise the bar Mentor peers, document learnings, and contribute to Factorial's engineering best practices. - Take ownership of AI as it takes shape As we build on the YepCode acquisition, you won't be joining a finished AI roadmap, you'll be one of the people defining it: AI Skills, evaluation frameworks (Evals), RAG, and agentic workflows are all still taking shape, and we want someone who wants to build them, not just use them. What are we looking for? Your title matters less than your mindset. You might be mid, senior, or staff. What we care about is: - Development maturity: you write solid, well-tested, production-grade code and can be trusted to own a system end-to-end - Proven impact: shipped projects, side projects, or contributions that made a measurable difference - Product-first thinking: you design complete experiences, not just isolated components - Speed & adaptability: you experiment, learn, and iterate fast - An abstraction mindset: real experience working with legacy/monolithic systems, with a track record of thinking in reusable, generic frameworks and components that serve multiple teams and languages, abstracting and generalizing solutions for multiple cases, rather than one-off, product-specific fixes. Bonus points if you've worked with: LLMs, skill-based agents, MCP, or other AI protocols are not required today, but relevant as our roadmap evolves. Technical Foundation (Not Strict Requirements) Strong candidates often have: - Solid software engineering fundamentals and development maturity, in any language (backend, frontend, or both) - Experience shipping real products to production - Knowledge of APIs, cloud platforms, and system design - A fast learning curve with new tools and technologies We care far more about what you've built than the stack you used. Our team currently works with Ruby on Rails and React, but we're open-minded about candidates from other stacks. We're specifically looking for prior experience working with legacy/monolithic systems and evolving internal frameworks; the language itself doesn't matter, what matters is having gone through that kind of architectural challenge. How We Work (A Coruña Office) At Factorial, we believe the best products are built when people come together, in person, to collaborate, challenge ideas, and move fast. That's why our Engineering Teams follow an office-first, flexible schedule. We work on-site several days a week, using that time to connect, align, and innovate as a team. However, we also understand the importance of focus and flexibility, so we support remote work when it makes sense — whether for deep work, personal needs, or just a change of scenery. This balance helps us stay agile, creative, and closely connected, while giving everyone the space to do their best work. At Factorial we don't evaluate you by years of experience but by your knowledge and skills. We use our Career Path with a rubric framework where we define what is expected for each experience level and skill. This framework allows you to know your current level and what you need to keep growing. We love transparency, so our Career Path includes the salaries for each level, which we share during the first interview to ensure alignment. Our Hiring Process 1. Intro Call → Chat with our Talent Partner about your journey and goals. 2. Hiring Manager Interview → Deep dive into your product mindset, teamwork, and problem-solving. 3. Live Challenge → A collaborative technical exercise based on real-life problems. 4. Final Coffee Chat → A relaxed conversation with our CTO & VP of Engineering to explore our vision, culture, and your growth. The whole process is remote, using videoconferencing tools! About Factorial At Factorial, we're building the leading AI Business Management Software for companies of all sizes. Our platform centralizes key workflows across HR, Finance, Talent, Operations, and IT, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people. With over 1,500 employees across Europe, Asia, Africa, and America, we are one of Europe's fastest-growing SaaS companies, proudly headquartered in Barcelona. If you're excited to shape the future of business management technology, we'd love to meet you. We believe in diverse talent: we welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply. We believe in inclusion: we are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you. Our Values - We own it: We take responsibility for every project. We make decisions, not excuses. - We learn and teach: We're dedicated to learning something new every day and, above all, share it. - We partner: Every decision is a team decision. We trust each other. - We grow fast: We act fast. We think that the worst mistake is not learning from them. Wanna learn more about us? Check our website! Perks of being part of Factorial High growth, multicultural and friendly environ...

We’re looking for a Mid IT Systems Engineer to take our identity and core platforms to the next level . At Factorial, we are on a mission to change how small and medium-sized companies manage their teams. We are experiencing hypergrowth, scaling faster than ever, and managing a volume of billions in invoices. To support this massive expansion and the high volume of monthly onboardings, we are looking for a Mid IT Systems to join our Tech team in Barcelona (Hybrid). If you love automation, and want to build a scalable access infrastructure from scratch using AI and agile methodologies, this is your place! The Role As our Mid IT Systems engineer, you will own the administration of our Microsoft Entra ID and Azure cloud platform, not the server infrastructure itself, but the platform administration: users, groups, and organizational structure. You will act as the Product Owner of the Microsoft Entra ID area within Factorial, applying IAM knowledge to structure the organization by departments, groups, and roles, and defining the right permission model for each person. Fluency in English and Spanish is required for this role. What You’ll Do? - Entra ID Administration: Manage users, groups, and organizational structure within Microsoft Entra ID, acting as the Product Owner of this area. - IAM & Access Governance: Apply IAM knowledge to define what permissions each person needs and structure the organization by departments, groups, and roles. - Privileged Access Management: Configure and manage PIM (Privileged Identity Management) to grant temporary elevated privileges for accessing Azure resources. - Azure Foundry Deployment: Manage the deployment (when needed) of Azure Foundry, where BI and AI models are deployed, interviewing stakeholders to determine which AI model is needed, expected token consumption, and configuring the model and rules for each profile. Our Tech Stack: - Identity & Cloud: Microsoft Entra ID, Azure (platform administration, not server infrastructure), PIM. - AI & BI Deployment: Azure Foundry. - Infrastructure as Code (good-to-have): Terraform. What We’re Looking For? - Strong knowledge of Microsoft Entra ID administration. - IAM knowledge: understanding of permission structures and how to organize a company by departments, groups, and roles. - Experience configuring PIM to manage privilege escalation for Azure resource access. (good-to-have). - Knowledge of Azure services, specifically Azure Foundry for BI and AI model deployment. (good-to-have). - Identity management knowledge focused specifically on Azure and Entra ID. - Terraform experience is a plus (good-to-have). - Database knowledge is not required for this role. How We Work At Factorial, we believe the best products are built when people come together in person— o collaborate, challenge ideas, and move fast. That’s why our Engineering Team follows an office-first, flexible approach. We work on-site several days a week (80%), using that time to connect, align, and innovate as a team. However, we also understand the importance of focus and flexibility, so we support remote work when it makes sense (20%)—whether for deep work, personal needs, or just a change of scenery. This balance helps us stay agile, creative, and closely connected—while giving everyone the space to do their best work. Our Hiring Process 1. Intro Call → Chat with our Talent Partner about your journey and goals. 2. Technical Interview → A collaborative technical conversation with the team based on real-life problems. 3. Final Coffee Chat → A relaxed conversation with our HM, CTO & VP of Engineering to explore our vision, culture, and your growth. Perks of being part of our team We care about people and we also offer a lot of benefits for employees: - Salary between €36.300 and €41.800 - High growth, multicultural and friendly environment - Continuous training and learning based on your needs - Alan private health insurance - Healthy life with Wellhub(Gyms, pools, outdoor classes) ♀ - Save expenses with Cobee - Language classes with Preply - Get the most out of your salary with Payflow And when at the office... - Breakfast in the office and organic fruit - Nora discounts - Pet Friendly Join Factorial, where people grow Diversity is part of our culture, we have more than 43 nationalities in our teams and we are infused in an inclusive environment for all employees and candidates. Please feel free to apply with the way it suits you better! (blind resume, identity pronouns, cover letter, etc). We do not discriminate on any aspect, in fact; Factorial encourages everyone to join us! About us Factorial is an innovative Business Management Software solution designed to streamline company processes for small and medium-sized enterprises. Founded in 2016, our mission is to help companies automate workflows, centralize people data, and make better business decisions. With customers across over 60 countries worldwide, we've built a diverse team that's driving change in the business management tech space. Join us as we continue our rapid growth journey! Our Values - We own it: We take responsibility for every project. We make decisions, not excuses. - We learn and teach: We're dedicated to learning something new every day and, above all, sharing it. - We partner: Every decision is a team decision. We trust each other. - We grow fast: We act fast. We believe that the worst mistake is not learning from them. Wanna learn more about us? Check our website!

Hello! At Factorial, we're looking for an Engineering Manager who wants to get their hands dirty - someone who leads teams but stays close to the work, understands the domain deeply, and cares about shipping things that actually matter. We're at an interesting moment. AI isn't a feature we're adding to our product - it's changing how the product works. That means rethinking how we design and build software from the ground up, moving from deterministic systems to AI-powered workflows that help real businesses run better every day. It's genuinely hard, and it's genuinely exciting. If you're someone who gets energy from working closely with the business, growing engineers around you, and using AI not as a buzzword but as a real tool to build better products faster - we'd love to meet you. Ready to be part of the challenge? About the team Our Engineering team is the engine behind Factorial, crafting the tech that makes HR simple, fast, and reliable for thousands of companies. If you love solving hard problems and want to build something that truly matters, come build it with us. We're a team of 200+ Product Engineers building Business Management solution that actually works for the people using it. Our core stack is Ruby on Rails and React but the interesting work right now is what we're building on top of that: agentic workflows, LLM-integrated features, systems that behave probabilistically rather than deterministically. We believe that strong fundamentals, adaptability, and the ability to leverage modern tools, including AI are what truly matter. What are we looking for? You bring both leadership experience and a modern, AI-native engineering mindset. - You've managed people before and helped engineers grow, ideally beyond your own level. - You've been part of hiring processes and have a track record of bringing strong people into your teams. - You're comfortable working across teams and contributing to shared platform and service foundations. - You engage in honest, Socratic discussions focused on finding the best solution, not winning the argument. Experience and Technical Depth - 5+ years as a Full-stack engineer or similar role. - 3+ years leading engineering teams. - Strong experience designing APIs (REST, GraphQL, etc.) and building integrations. - You understand scalability, performance, and quality as real constraints and have dealt with them in production. Business Mindset Being a great Engineering Manager at Factorial means caring about more than the code. You understand the business context behind what you're building and can connect technical decisions to real outcomes for customers and the company. - You're curious about how the business works and use that understanding to make better technical calls. - You push your team to understand the problem deeply before jumping to solutions. - You think in terms of customer value, not just technical deliverables. - You're comfortable talking to stakeholders, asking hard questions, and challenging assumptions when something doesn't add up. - You know when to ship something imperfect and when to slow down and get it right. AI-Native Engineering and Product Mindset We expect Engineering Managers to lead teams building AI-powered products, not just use AI tools on the side. - You treat AI as a core part of modern software engineering, not something you bolt on at the end. - You've built or contributed to AI-powered features or workflows that made it to production. - You know what good AI development looks like in practice: defining behaviour and success criteria before you build, measuring output quality, grounding systems in real data, designing workflows that can take safe and auditable actions, and knowing when to keep humans in the loop. - You use AI-assisted tools to move faster in your day-to-day, whether that's coding, testing, debugging, or documentation. - You can help your team review, validate, and safely ship AI-generated code and behaviours. - You understand the real limitations of LLM-based systems: hallucinations, evaluation challenges, data sensitivity. - You create space for experimentation and fast learning loops within your team. - You spot opportunities where AI can genuinely simplify something complex and create real value for users. What You’ll Be Doing? - You'll start with a buddy who guides you through some non-critical tasks to get comfortable with the codebase. - You'll learn the business, the full customer journey, and work with the team to draft a roadmap. - You'll join weekly team meetings to discuss priorities and bring new ideas to the table. - You'll review the RFCs your team produces, give feedback, and push for the best way to get things done. - You'll hire as the team grows, making sure we bring in people who are both talented and good-hearted. - You'll constantly look for ways to improve how the team works. - You'll run weekly 1:1s focused on the development and well-being of each person on your team. - You'll work with other engineering managers to coordinate initiatives that cut across teams. - You'll help lead the shift to AI-native product development, not by mandating tools, but by setting the example, asking the right questions, and creating the space for your team to experiment and learn. - You'll convince or get convinced. You'll hear that a lot. How We Work (Barcelona, Madrid or A Coru ñ a Office) At Factorial, we believe the best products are built when people come together, in person to collaborate, challenge ideas, and move fast. That’s why our Engineering Teams follows an office-first, flexible schedule. We work on-site several days a week, using that time to connect, align, and innovate as a team. However, we also understand the importance of focus and flexibility, so we support remote work when it makes sense - whether for deep work, personal needs, or just a change of scenery. This balance helps us stay agile, creative, and closely connected, while giving everyone the space to do their best work. At Factorial we don't evaluate you by years of experience but by your knowledge and skills. We use our Career Path with a rubric framework where we define what is expected for each experience level and skill. This framework allows you to know your current level and what you need to keep growing. We love transparency, so our Career Path includes the salaries for each level, which we share during the first interview to ensure alignment. Our Hiring Process 1. Intro Call → Chat with our Talent Partner about your journey and goals. 2. Hiring Manager Interview → Deep dive into your product mindset, teamwork, and problem-solving. 3. Live Challenge → A collaborative technical exercise based on real-life problems. 4. Final Coffee Chat → A relaxed conversation with our CTO & VP of Engineering to explore our vision, culture, and your growth. And that’s it! Feel free to request any other conversations you want, with team members or to address specific concerns at any time in the process. The whole process is remote, using videoconferencing tools! About Factorial At Factorial, we’re building the leading AI Business Management Software for companies of all sizes. Our platform centralizes key workflows across HR, Finance, Talent, Operations, and IT, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people.With over 1,500 employees across Europe, Asia, Africa, and America. We are one of Europe’s fastest-growing SaaS companies, proudly headquartered in Barcelona. If you're excited to shape the future of business management technology, we’d love to meet you. We believe in diverse talent: we welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply. We believe in inclusion: we are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you. Our Values - We own it: We take responsibility for every project. We make decisions, not excuses. - We learn and teach: We're dedicated to learning something new every day and, above all, share it. - We partner: Every decision is a team decision. We trust each other. We grow fast:...

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