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Here is an exciting opportunity for a seasoned Front Office leader to join the team as Front Office Manager at the Wyndham Costa del Sol part of the IDILIQ Group. THE COMPANY IDILIQ Group, a Wyndham Hotels & Resorts partner, are pioneers of the resort-based residence concept with over 40 years’ experience. IDILIQ Group design, develop and manage residences, and sell resort-based properties in some of the most sought-after holiday destinations around the world. THE ROLE The incumbent is responsible for the hotel’s commercial, quality and people performance in front office department. She/he will combine strategic thought and planning which will enhance the growth and profitability of the department. As the department head, he/she will also be responsible for the departmental budget, expenses, promotions and upselling initiatives and results This exciting role has total accountability for a large people team including, head receptionists, front desk agents / receptionists that support over 590 residences in multi locations across the resort, a team of guest service agents based in two branded guest service centres at either side of the resort, and a large team of porters and night staff that make up the front office function. Other key duties and responsibilities: • Effective leadership of the front office team including but not limited to setting clear objectives and performance expectations, recruitment and onboarding of new team members, driving team member engagement, team communication, employee relations, supporting and development of individuals and team, and performance management., • Prepare work schedules and annual leave schedules within budget, business expectations and guidelines of the appropriate industrial legislation., • Ensure service standards are kept in line with company standards., • Ensure the team attend promptly to guest feedback (both positive and negative) and requests., • Supervise the rooms inventory in Opera Cloud, • Implement strategies aimed at cost minimisation and productivity maximisation but not at the expense of Quality Standards., • Review payroll figures to identify opportunities. Ensure rotas are submitted on time for payroll submission., • Monitor guest feedback results to identify shortfalls and remedy service issues, • Monitor and review Quality Standards for the Department and follow up with relevant actions, • Making sure that the team is trained and confident to drive the Wyndham Rewards loyalty Programme, • Implementing effective upselling programs to drive departmental revenue, • Conduct regular team member meetings to keep all team member informed of events, • Leading and supporting a team through change, • Participate in the preparation of the Strategic Business and Operating Plans, • Report on changes in standards and on performance against standards., • Effectively communicate and enforce company rules and regulations., • Ensuring the team is following the company grooming standards and are trained on how to conduct themselves in front of guests (posture, communication and body language)., • Ensure exceptional hygiene, health & safety standards in the department, • As a member of the senior hotel team, support the hotel operations as required, • Is motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance., • Is flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you., • Maintains high team focus by showing co-operation and support to colleagues in the pursuit of the hotel’s goals THE PERSON Alongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of Wyndham Hotels & Resorts’ Count on Me! Service Culture to Be Responsive, Be Respectful and Deliver a Great Experience. This will form the cornerstone of their approach as they carry out all tasks with the Count on Me! Building Blocks in mind: Compassionate, Engaged, Dependable, Courteous, Engaged, Inclusive, Hospitable, Prepared and Personalised. Key Competencies • Business Acumen, • Building Trust, • Communication, • Driving Result, • Situational Leadership, • Resilience, • Change Management, • Diversity & Inclusion Background & Skills: • Minimum 2 years’ experience as a Front Office Manager within a large 4 / 5-star resort / holiday complex, • A recognized business or hospitality management qualification or a graduate degree., • Experience with Opera Cloud, Revenue Management Systems, are would regard yourself as tech savvy., • Understanding of payments systems and have a built strong solid accounting relationships with the accountants functions in your previous role/s, • Experience of and practical use of OTA intranet systems, • Experience of handling Tour Operator Operating processes, • Experience of handling large leisure and corporate groups from a front office perpsective, • Experience of managing people / effective leadership, • Four / Five star internationally branded hotel experience is an advantage, • Proven track record of driving quality and revenue within the front office department, • Experience of leading a diverse team through change, • Fluency in Spanish and English, • A strong sense of commerciality and financial acumen WHY SHOULD YOU JOIN? • Salary: Competitive Compensation & Benefits, • Development: Extensive Learning & Development opportunities, • Career: We will look after your career development, • Exposure: Join a growing company and be part of our journey Disclaimer This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed directly by the franchisee. You should not expect any form of employment status with Wyndham Hotels and Resorts . You will not be eligible for any compensation or benefits beyond those provider to you by the Franchisee.

Here is an exciting opportunity for an Assistant Front Office Manager to join the team at the Wyndham Costa del Sol part of the IDILIQ Group. THE COMPANY IDILIQ Group, a Wyndham Hotels & Resorts partner, are pioneers of the resort-based residence concept with over 40 years’ experience. IDILIQ Group design, develop and manage residences, and sell resort-based properties in some of the most sought-after holiday destinations around the world. THE ROLE The incumbent, reporting directly to the Front Office Manager, will be overseeing the daily operations of the front desk and guest services, ensuring that high standards of service are always maintained. This role includes supervising front desk team, resolving guest concerns, managing check-ins and check-outs, and assisting with operational efficiency to enhance guest satisfaction. Other key duties and responsibilities: • In conjunction with the Front Office Manager, supervise, train, and motivate front desk team to provide exceptional guest service., • Monitor the performance of front desk team, ensuring adherence to the IDILIQ and brand policies, procedures, and service standards., • Monitor guest satisfaction levels (OSAT) and taking appropriate corrective action to drive performance., • Assist with room assignments, guest registrations, and accurate billing., • Handle guest inquiries, requests, and complaints in a prompt and courteous manner., • Ensure VIP guests, repeat customers, and special occasion guests receive personalized service., • Monitor guest feedback through surveys, online reviews, and comment cards, ensuring guest concerns are addressed and resolved., • Assist in recruiting, onboarding, and ongoing training for front desk employees., • Assist in work schedules as when needed., • Conduct employee one-to-one conversations and provide relevant feedback in coordination with the Front Office Manager., • Support the Front Office Manager in ensuring the department operates efficiently, addressing any issues that arise during the shift., • Assist in preparing work schedules and managing staff shifts to ensure proper coverage., • Help manage inventory for front office supplies and guest amenities, ensuring adequate stock is available at all times., • Work closely with other departments (e.g., housekeeping, reservations, maintenance) to coordinate services and ensure timely resolution of guest requests and room readiness., • Communicate important guest information (e.g., special requests, complaints) with relevant departments and team members., • Act as the primary point of contact in the absence of the Front Office Manager, • Ensure compliance with policies regarding safety, security, and procedures. b) Late charges c) Petty cash/paid outs d) Adjustments e) Posting charges f) Payment methods/processing g) Cashier reports h) Balancing receipts • Anticipate sold-out situations and know how many rooms are overbooked. Handle overbooked or “walked” guests., • Promotes the Wyndham Rewards program and ensures enrollment targets are met, and that the team is trained and confident on how to drive enrollments. THE PERSON Alongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of Wyndham Hotels & Resorts’ Count on Me! Service Culture to Be Responsive, Be Respectful and Deliver a Great Experience. This will form the cornerstone of their approach as they carry out all tasks with the Count on Me! Building Blocks in mind: Compassionate, Engaged, Dependable, Courteous, Engaged, Inclusive, Hospitable, Prepared and Personalised. Key Competencies • Excellent Service delivery, • Team Management, • Strong problem-solving and decision-making abilities., • Operational efficiency, • Coaching & Training, • Communication, • Planning & organisation, • Driving Result, • Resilience Background & Skills: • Minimum 2 years’ experience as a Front Office Supervisor or Guest Service Manager within a large 4 / 5-star resort / holiday complex., • A business or hospitality management qualification or a graduate degree., • Experience with Opera Cloud, • Understanding of payments systems and procedures., • Experience of handling large leisure and corporate groups from a front office perspective, • Four / Five star internationally branded hotel experience is an advantage, • Proven track record of driving quality and revenue within the front office department, • Fluency in Spanish and English WHY SHOULD YOU JOIN? • Salary: Competitive Compensation & Benefits, • Development: Extensive Learning & Development opportunities, • Career: We will look after your career development, • Exposure: Join a growing company and be part of our journey Disclaimer This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed directly by the franchisee. You should not expect any form of employment status with Wyndham Hotels and Resorts . You will not be eligible for any compensation or benefits beyond those provider to you by the Franchisee.

Here is an exciting opportunity for a seasoned Front Office leader to join the team as Front Office Manager at the Wyndham Costa del Sol part of the IDILIQ Group. Effective leadership of the front office team including but not limited to setting clear objectives and performance expectations, recruit

Here is an exciting opportunity for an Assistant Front Office Manager to join the team at the Wyndham Costa del Sol part of the IDILIQ Group.IDILIQ Group, a Wyndham Hotels & Resorts partner, are pioneers of the resort-based residence concept with over 40 years’ experience.IDILIQ Group design, deve

The incumbent, reporting directly to the Front Office Manager, will be overseeing the daily operations of the front desk and guest services, ensuring that high standards of service are always maintained. In conjunction with the Front Office Manager, supervise, train, and motivate front desk team to

Here is an exciting opportunity for a seasoned Front Office leader to join the team as Front Office Manager at the Wyndham Costa del Sol part of the IDILIQ Group.IDILIQ Group, a Wyndham Hotels & Resorts partner, are pioneers of the resort-based residence concept with over 40 years’ experience.IDIL

Here is an exciting opportunity for an Assistant Front Office Manager to join the team at the Wyndham Costa del Sol part of the IDILIQ Group. THE COMPANY IDILIQ Group, a Wyndham Hotels & Resorts partner, are pioneers of the resort-based residence concept with over 40 years’ experience. IDILIQ Group design, develop and manage residences, and sell resort-based properties in some of the most sought-after holiday destinations around the world. THE ROLE The incumbent, reporting directly to the Front Office Manager, will be overseeing the daily operations of the front desk and guest services, ensuring that high standards of service are always maintained. This role includes supervising front desk team, resolving guest concerns, managing check-ins and check-outs, and assisting with operational efficiency to enhance guest satisfaction. Other key duties and responsibilities: In conjunction with the Front Office Manager, supervise, train, and motivate front desk team to provide exceptional guest service. Monitor the performance of front desk team, ensuring adherence to the IDILIQ and brand policies, procedures, and service standards. Monitor guest satisfaction levels (OSAT) and taking appropriate corrective action to drive performance. Assist with room assignments, guest registrations, and accurate billing. Handle guest inquiries, requests, and complaints in a prompt and courteous manner. Ensure VIP guests, repeat customers, and special occasion guests receive personalized service. Monitor guest feedback through surveys, online reviews, and comment cards, ensuring guest concerns are addressed and resolved. Assist in recruiting, onboarding, and ongoing training for front desk employees. Assist in work schedules as when needed. Conduct employee one-to-one conversations and provide relevant feedback in coordination with the Front Office Manager. Support the Front Office Manager in ensuring the department operates efficiently, addressing any issues that arise during the shift. Assist in preparing work schedules and managing staff shifts to ensure proper coverage. Help manage inventory for front office supplies and guest amenities, ensuring adequate stock is available at all times. Work closely with other departments (e.g., housekeeping, reservations, maintenance) to coordinate services and ensure timely resolution of guest requests and room readiness. Communicate important guest information (e.g., special requests, complaints) with relevant departments and team members. Act as the primary point of contact in the absence of the Front Office Manager Ensure compliance with policies regarding safety, security, and procedures. Ensure that all cashiering procedures comply with accounting policies and standards namely: a) Shortages/overages b) Late charges c) Petty cash/paid outs d) Adjustments e) Posting charges f) Payment methods/processing g) Cashier reports h) Balancing receipts Anticipate sold-out situations and know how many rooms are overbooked. Handle overbooked or “walked” guests. Promotes the Wyndham Rewards program and ensures enrollment targets are met, and that the team is trained and confident on how to drive enrollments. THE PERSON Alongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of Wyndham Hotels & Resorts’ Count on Me! Service Culture to Be Responsive, Be Respectful and Deliver a Great Experience. This will form the cornerstone of their approach as they carry out all tasks with the Count on Me! Building Blocks in mind: Compassionate, Engaged, Dependable, Courteous, Engaged, Inclusive, Hospitable, Prepared and Personalised. Key Competencies Excellent Service delivery Team Management Strong problem-solving and decision-making abilities. Operational efficiency Coaching & Training Communication Planning & organisation Driving Result Resilience Background & Skills: Minimum 2 years’ experience as a Front Office Supervisor or Guest Service Manager within a large 4 / 5-star resort / holiday complex. A business or hospitality management qualification or a graduate degree. Experience with Opera Cloud Understanding of payments systems and procedures. Experience of handling large leisure and corporate groups from a front office perspective Four / Five star internationally branded hotel experience is an advantage Proven track record of driving quality and revenue within the front office department Fluency in Spanish and English WHY SHOULD YOU JOIN? Salary: Competitive Compensation & Benefits Development: Extensive Learning & Development opportunities Career: We will look after your career development Exposure: Join a growing company and be part of our journey Disclaimer This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed directly by the franchisee. You should not expect any form of employment status with Wyndham Hotels and Resorts . You will not be eligible for any compensation or benefits beyond those provider to you by the Franchisee.

Here is an exciting opportunity for an Assistant Front Office Manager to join the team at the Wyndham Costa del Sol part of the IDILIQ Group. THE COMPANY IDILIQ Group, a Wyndham Hotels & Resorts partner, are pioneers of the resort-based residence concept with over 40 years’ experience. IDILIQ Group design, develop and manage residences, and sell resort-based properties in some of the most sought-after holiday destinations around the world. THE ROLE The incumbent, reporting directly to the Front Office Manager, will be overseeing the daily operations of the front desk and guest services, ensuring that high standards of service are always maintained. This role includes supervising front desk team, resolving guest concerns, managing check-ins and check-outs, and assisting with operational efficiency to enhance guest satisfaction. Other key duties and responsibilities: In conjunction with the Front Office Manager, supervise, train, and motivate front desk team to provide exceptional guest service. Monitor the performance of front desk team, ensuring adherence to the IDILIQ and brand policies, procedures, and service standards. Monitor guest satisfaction levels (OSAT) and taking appropriate corrective action to drive performance. Assist with room assignments, guest registrations, and accurate billing. Handle guest inquiries, requests, and complaints in a prompt and courteous manner. Ensure VIP guests, repeat customers, and special occasion guests receive personalized service. Monitor guest feedback through surveys, online reviews, and comment cards, ensuring guest concerns are addressed and resolved. Assist in recruiting, onboarding, and ongoing training for front desk employees. Assist in work schedules as when needed. Conduct employee one-to-one conversations and provide relevant feedback in coordination with the Front Office Manager. Support the Front Office Manager in ensuring the department operates efficiently, addressing any issues that arise during the shift. Assist in preparing work schedules and managing staff shifts to ensure proper coverage. Help manage inventory for front office supplies and guest amenities, ensuring adequate stock is available at all times. Work closely with other departments (e.g., housekeeping, reservations, maintenance) to coordinate services and ensure timely resolution of guest requests and room readiness. Communicate important guest information (e.g., special requests, complaints) with relevant departments and team members. Act as the primary point of contact in the absence of the Front Office Manager Ensure compliance with policies regarding safety, security, and procedures. Ensure that all cashiering procedures comply with accounting policies and standards namely: a) Shortages/overages b) Late charges c) Petty cash/paid outs d) Adjustments e) Posting charges f) Payment methods/processing g) Cashier reports h) Balancing receipts Anticipate sold-out situations and know how many rooms are overbooked. Handle overbooked or “walked” guests. Promotes the Wyndham Rewards program and ensures enrollment targets are met, and that the team is trained and confident on how to drive enrollments. THE PERSON Alongside the professional competencies outlined below, the successful candidate will demonstrate the fundamentals of Wyndham Hotels & Resorts’ Count on Me! Service Culture to Be Responsive, Be Respectful and Deliver a Great Experience. This will form the cornerstone of their approach as they carry out all tasks with the Count on Me! Building Blocks in mind: Compassionate, Engaged, Dependable, Courteous, Engaged, Inclusive, Hospitable, Prepared and Personalised. Key Competencies Excellent Service delivery Team Management Strong problem-solving and decision-making abilities. Operational efficiency Coaching & Training Communication Planning & organisation Driving Result Resilience Background & Skills: Minimum 2 years’ experience as a Front Office Supervisor or Guest Service Manager within a large 4 / 5-star resort / holiday complex. A business or hospitality management qualification or a graduate degree. Experience with Opera Cloud Understanding of payments systems and procedures. Experience of handling large leisure and corporate groups from a front office perspective Four / Five star internationally branded hotel experience is an advantage Proven track record of driving quality and revenue within the front office department Fluency in Spanish and English WHY SHOULD YOU JOIN? Salary: Competitive Compensation & Benefits Development: Extensive Learning & Development opportunities Career: We will look after your career development Exposure: Join a growing company and be part of our journey Disclaimer This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed directly by the franchisee. You should not expect any form of employment status with Wyndham Hotels and Resorts . You will not be eligible for any compensation or benefits beyond those provider to you by the Franchisee.

Empresas: Idiliq Hotels & Resorts¡Únete al equipo de Idiliq Group como Assistant Front Office Manager! En Idiliq Group, partner de Wyndham Hotels & Resorts y compañía con más de 40 años de experiencia en el desarrollo y gestión de complejos turísticos, buscamos incorporar un/a Assistant Fron