Front Office Intern M/F - Montesol Experimental
hace 1 día
Ibiza
ph3ABOUT US /h3 pFamous for introducing cocktail bar culture to Paris in 2007, Experimental redefined hospitality with innovative cocktail bars and boutique hotels across Europe and beyond. Over the years, destinations have expanded from major European capitals such as Rome, Paris, and London to more seasonal locations like Comporta, Ibiza, or Menorca in the summer, and the ski resorts of Verbier and Val d’Isère in the winter. The group also operates venues in Porto, Venice, New York, Biarritz, and the Cotswolds. Each of our unique destinations blends design, creativity, and exceptional service, with exciting new openings on the horizon. /p h3ABOUT MONTESOL EXPERIMENTAL /h3 pIn the heart of Ibiza, Montesol Experimental blends historic charm and modern flair since 1933. With 33 stylish rooms, a lively restaurant, and a vibrant atmosphere, it’s a destination for curious travellers and locals alike. At the top of the hotel, our rooftop bar offers stunning views over Ibiza’s old town — a chic, open‑air setting where cocktails are crafted under the stars. /p h3ABOUT THE POSITION /h3 pWe are looking for a Front Office Intern (M/F) for a 6‑month internship to support our team from September 1st until the end of January 2027. /p h3RESPONSIBILITIES /h3 ul libFront Desk: /b Management of check-ins and check-outs, guest assistance, billing, payments, phone calls and coordination of daily Front Office operations, ensuring an excellent guest experience throughout the stay. /li libConcierge: /b Personalised recommendations, restaurant reservations, transportation arrangements, activities, experiences and coordination of external services, contributing to guest satisfaction and loyalty. /li libReservations: /b Management of individual and group reservations, modifications, cancellations, availability control and follow-up of special requests. /li libGuest Relations: /b Assisting guests throughout their stay, handling requests, resolving issues and following up on guest feedback and service recovery actions, ensuring compliance with the hotel's quality standards and delivering a personalised experience. /li libAdministration Operations: /b Supporting the department with administrative tasks, managing emails, documentation, filing, invoice follow-up and updating information in internal systems. /li libCommercial Revenue Support: /b Assisting in the promotion of hotel services, selling experiences and contributing to the achievement of departmental objectives. /li libOther Duties: /b Carrying out any other tasks related to the department as assigned by hotel management or supervisors. /li /ul h3ABOUT YOU /h3 pWe are looking for someone passionate about the hospitality industry, with a professional appearance and proficiency in English. If you are proactive, autonomous, adaptable, efficient at managing priorities, and have an excellent sense of hospitality and customer service, then this position is made for you. /p h3REQUIREMENTS /h3 ul liProven experience in a similar role, ideally in a lifestyle hotel or high‑end bar. /li liDeep knowledge of spirits, cocktails, and bar techniques. /li liA strong sense of hospitality and attention to guest needs. /li liCharismatic, confident, and able to engage with diverse clientele. /li liFlexible and responsive to the changing demands of service. /li liExcellent communication skills; fluency in English is essential, additional languages are a plus. /li liStrong sense of organization, cleanliness, and teamwork. /li /ul pExperience the Experimental ! /p pThroughout your experience, you will be part of a stimulating and innovative environment. You will join a dynamic group and evolve alongside a variety of functions and experts with recognised know-how. /p pWhether it is for an entry‑level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. /p h3BENEFITS /h3 ul liOpportunities of training and career development. /li liPossibilities of internal mobility in France, Italy, Switzerland, US, UK, Balearic Islands, etc. /li liAttractive discounts in all our venues (cocktail bars, wine bars restaurants). /li /ul /p #J-18808-Ljbffr