Buscar empleo: 72 ofertas de trabajo de office en Jerez De La Frontera (julio 2026)

Royal Service (F/M/X)

hace 2 días

Jerez

ppFairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain. /p pSituated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it offers a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views. /p pGuests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and flexible meeting spaces. /p pSurrounded by two of southern Europe's most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers. /p h3Job Description /h3 pAs a Royal Service Agent at Fairmont La Hacienda Costa del Sol you will be the central communication link between our guests and all hotel departments, playing a crucial role in delivering highly personalized and anticipatory service in line with Forbes Travel Guide and LQA (Leading Quality Assurance) standards. You will ensure that each guest interaction reflects warmth, efficiency, and luxury, and contributes to a flawless stay experience. /p pThis position requires not only exceptional communication skills and operational knowledge but also discretion, attention to detail, and a deep understanding of luxury service philosophy. You will also contribute to hotel-wide initiatives and support internal teams through key administrative and operational assignments. /p pResponsibilities: /p pAnswer all incoming calls (internal and external) with impeccable telephone etiquette, a polished tone of voice, and brand-aligned greeting standards. /p pDeliver accurate information on hotel services, facilities, promotions, and general inquiries while remaining calm, clear, and composed at all times. /p pHandle and process wake‑up call requests with precision and confirm details to ensure guest satisfaction. /p pManage in‑room dining (IRD) orders by capturing detailed information, confirming preferences, and coordinating with the kitchen and IRD team for timely delivery. /p pRespond promptly to housekeeping and turndown requests, ensuring follow‑up and service closure. /p pHandle maintenance requests and ensure efficient coordination with the Engineering team, tracking progress and guest updates. /p pAssist with Concierge‑related queries such as restaurant recommendations, transportation, local area knowledge, and ticket bookings by directing appropriately or handling internally when possible. /p pLog, track, and close guest requests using property management systems and service platforms (e.g., Opera, Rainbow, ALICE), ensuring complete and accurate documentation. /p pMonitor and handle emergency calls and critical situations in alignment with hotel protocols, prioritizing guest safety and confidentiality. /p pEnsure all guest interactions are in full adherence to Forbes 5‑Star and LQA service standards, demonstrating elevated emotional intelligence, empathy, and attention to detail. /p pMaintain a poised and polished presence throughout all communications, actively listening and personalizing each guest interaction. /p pSupport the creation and enhancement of guest profiles, collecting preferences and updating systems to allow for highly tailored service across departments. /p pAssist in the preparation of VIP arrival reports, ensuring accuracy and relevance of guest information. /p pCollaborate with Butler, Guest Experience, and Rooms Division teams to validate preferences, past feedback, and personalize pre‑arrival communication and in‑stay details. /p pConduct online research and profile enhancement for high‑profile or repeat guests, using public sources and internal records to anticipate expectations. /p pEnsure VIP communications (e.g., pre‑arrival calls, special requests) are professionally handled and personalized according to guest tier and profile. /p pParticipate in interdepartmental projects such as: /p pAssisting with internal presentations and documents. /p pCompiling or updating guest services guides, telephone directories, and SOP documentation. /p pSupporting initiatives related to guest satisfaction, service recovery, or brand training. /p pPerform clerical and back‑office duties including: /p pAssisting in compiling and formatting daily, weekly, and monthly reports for internal use. /p pUpdating internal databases and team communication platforms. /p pProvide support to other departments as needed, demonstrating flexibility and collaboration, especially during high occupancy periods or special events. /p pBe open and responsive to perform additional tasks that are logical and aligned with the role, even if not explicitly mentioned in the core responsibilities. /p pPrevious experience in a similar role within a luxury hotel or hospitality environment is preferred. /p pExceptional verbal and written communication skills, with a professional and elegant telephone manner. /p pFluent in English; additional languages are a distinct advantage. /p pProficient in hotel systems including Opera, ALICE, HotSOS, Microsoft Office Suite; fast learner with technology. /p pStrong organizational skills and the ability to multitask in a fast‑paced environment. /p pNaturally warm, empathetic, and detail‑oriented, with a passion for luxury hospitality and service excellence. /p pCapable of working independently and as part of a team, with a high sense of responsibility and discretion. /p h3Qualifications /h3 pTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions: /p pPassion for guest service. /p pExcellent written and verbal communication, interpersonal, and leadership skills. /p pHighly organized, results‑oriented with the ability to be flexible and work well under pressure. /p pFluency in English and Spanish. /p pMust have the ability to handle a multitude of tasks and guest requests. /p pKnowledge of Opera or Opera Cloud Property Management System is an asset. /p pAbility to work independently and prioritize responsibilities. /p pExperience with a hotel loyalty program is an asset. /p pComputer proficiency in a Windows environment (Word, Excel, PowerPoint). /p pPhysical Demands /p pThis position requires the ability to focus attention on guest needs, remaining calm and courteous. Occasional standing, walking and carrying luggage. /p pPerform other reasonable job duties as requested. /p pRequired Education and Experience /p pPost‑secondary education in Travel and Tourism or equivalent is a plus. /p pMinimum 2 years of Front Office related experience. /p h3Additional Information /h3 pbWhat is in it for you: /b /p ul liCompetitive Salary and Benefits /li liDiscounted hotel rooms and food and beverage rates to employees at our sister properties around the globe. /li liWe provide learning programs through our Academies to promote growth and development so that you can perform at your full potential. /li liOpportunity to develop your talent and grow within your property and across the world! /li /ul /p #J-18808-Ljbffr

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