Account Handler - LATAM Fine art and Specie
4 days ago
Madrid
Who are we? Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of over 20,000 employees spanning over 100 countries. Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There’s no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That’s Howden. Why work at Howden? We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down disappointed head-hunters for years. Whatever your priorities – work/life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. The Role We are looking for an Account Handler to join our Fine Art & Specie team. In this role, you will be working closely with our Divisional Director, supporting the LATAM market. You’ll deliver a comprehensive service across the administration of new business, renewals, and mid-term changes. Ensuring our customers’ needs are met with the most suitable cover and pricing, while maintaining the high standards of service our clients expect and negotiating terms and conditions in the Specie market on their behalf. What you’ll do • Organise and manage personal work activities to achieve team objectives and meet agreed targets, • Participate in team meetings, reporting on business progress within your area of expertise, • Manage assigned projects and contribute to other projects as required, • Review client documentation to ensure comprehensive and accurate information is presented for the quoting process, • Collate and communicate client requirements to ensure appropriate marketing of the risk, • Liaise with clients to resolve queries and respond to market and third-party queries as appropriate, • Produce high-quality market documentation, securing appropriate authorisations, • Take ownership for data entry, credit control, and chasing subjectivities when required, • Process data promptly and accurately on relevant systems to support client service and internal processes, • Maintain accurate and timely documentation for clients, ensuring proper organisation of records., • Conduct due diligence/sanctions checks in line with company procedures, • Adhere to company policies, procedures, and obtain required authorisations, • Provide support and assistance to senior colleagues and/or their clients on request, • Deal with or refer client enquiries, renewals, and mid-term adjustments Who we’re looking for • A determination and willingness to learn about insurance process and the Lloyds market, • Experience in an account handling or technical role is desirable, • Excellent communication and interpersonal skills, • Ability to work well as part of an open and collaborative team, • Able to work independently and use initiative, • Flexible and able to meet tight deadlines/targets with good organisation skills, • Attention to detail and willingness to learn, • Spanish and English speaking is a must, • A levels (desirable), • Attainment of the LLMIT (the Lloyd's and London Market Introductory Test) (desirable), • Working towards or has attained ACII (although this is not critical) Key Competencies • Strategic Vision: Ability to set and execute long-term global strategies, • Leadership: Inspires teams, drives accountability, and leads through change, • Client Orientation: Builds trusted relationships with C-suite clients and brokers, • Global Mindset: Navigates cultural, regulatory, and market complexities with agility, • Innovation: Champions new ideas, technologies, and business models, • Financial Acumen: Manages complex budgets, forecasts, and performance metrics What do we offer in return? A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges. And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives. Diversity and Inclusion At Howden we value diversity - there is no one Howden ‘personality type’. Instead, we’re looking for individuals who share the same values as us: • Our successes have all come from someone brave enough to try something new, • We support each other, in the small everyday moments and the bigger challenges, • We are determined to make a positive difference, at work and beyond We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances. Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. *Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more. Our sustainability promise We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work ___.
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