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Buscamos un/a Guest Relations Manager para uno de nuestros restaurantes insignia en Marbella, con experiencia en atención al cliente de alto nivel, capaz de anticiparse a las necesidades de nuestros comensales y garantizar una experiencia inolvidable. Como Guest Relations Manager, serás la primera impresión del cliente y el nexo entre el equipo de hostess, cocina, sala y cliente. Tu misión será crear relaciones duraderas con nuestros clientes, personalizar su experiencia y gestionar cualquier aspecto relacionado con su satisfacción antes, durante y después de la visita. Responsabilidades - Recibir y dar la bienvenida a los clientes de forma cálida y profesional - Supervisar las reservas y asegurar una correcta planificación de los servicios - Conocer a fondo a nuestros clientes habituales y sus preferencias - Gestionar peticiones especiales y resolver posibles incidencias con rapidez y elegancia - Coordinar con los equipos de sala y cocina para asegurar una experiencia fluida - Supervisar encuestas de satisfacción y seguimiento post-visita - Trabajar con el equipo de hostess y marketing para potenciar la fidelización Requisitos - Experiencia mínima de 2 años en un puesto similar en hostelería premium o de lujo - Excelente nivel de español e inglés; se valoran otros idiomas (francés, árabe, ruso...) - Perfil orientado al cliente, con habilidades de comunicación y empatía - Capacidad de liderazgo y trabajo en equipo - Buena presencia, actitud positiva y pasión por la hospitalidad - Conocimiento de herramientas de gestión de reservas (CoverManager) Ofrecemos - Formar parte de un grupo gastronómico de referencia a nivel internacional - Oportunidades reales de crecimiento profesional - Entorno dinámico, creativo y con un equipo apasionado por la excelencia - Formación continua y desarrollo dentro del grupo - Condiciones competitivas acorde a la experiencia y perfil del candidato/a ¿Te apasiona el mundo de la alta gastronomía y el trato personalizado al cliente? Únete a la experiencia Dani García y forma parte de algo extraordinario.

We are hiring! Head Waiter / Head Waitress Job Title: Head waiter / Head Waitress Reports to: Restaurant Manager Responsible for: Developing an excellent customer service Job Requirements: - Education in: Hospitality/ Turism - Experience: Minimum 2 years - Languages: English: Professional Level / Spanish: Professional Level Other languages are highly valued (French, German, Russian, Arabic) Principle scope and purpose of job: Together with the team, work in a proactive and passionate way to develop a sustainable business Deliver outstanding and personalized service to our customers, in line with the vision and values of Boho Club Bring an excellent experience to customers To participate in the development of the department and restaurant with the Management Team Key tasks as follows: Guest/Operation Ensuring the set standards and expectations are maintained on the highest personal level Ensure a safe working environment is achieved in line with laid out restaurant procedures and policies Control and lead the service of the assigned rank together with the assistant Guarantee the correct assembly and disassembly of the range Be able to recommend and adapt the courses to the customer Defend our menu by the full knowledge of each dish and their ingredients Collaborate in customer service, carrying out functions of receiving, locating, advising and dismissing customers in relation to the gastronomic offer Comply with and enforce quality, health safety and protection standards data, established by the organization Ensure satisfaction in the customer experience by complying with quality standards Maintaining the standards in terms of allergens.Be able to recommend alternatives and solutions taking care of customer allergies Ensure statistics and reports are submitted in a timely manner in accordance to the national and local laws and regulations Review customers procedures and update accordingly Financial Ensure that every table receive the correct bill and do the payment before leave the restaurantKeep in mind the pre-payment or discount reservations Optimize, as far as possible, the waste of resources People & Development Assist in building innovative communication tools to generate awareness of and support of Values Develop a culture of excellence within the team Assist in training and develop the new team members Be part of a creating and nurturing philosophy throughout the business to ensure a great team spirit Sales & Marketing Build relationships with key customers and companies to increase business levels, building profiles of these guests’ needs in order to provide outstanding service Work with the team to develop the offers adapting it to the individual customer and market conditions Be responsible for co-ordinating the development of the restaurant's customers profile records, especially for regular customers Give frequent updates to the Management team of customers profilesAssist with marketing and sales events/activities on an ad hoc basis Provide information and statistics relating to the up-selling activities realized Be aware of and review all customer comments, both positive and negative, and where necessary advice on changes to avoid repetition Other This Job Description serves as a guide and may be changed in the light of changing business needs We are offering: - Long term contract - Training and professional development plan - Incentives (according to sales level and achievement of objectives) - High emotional salary. Good working environment - Full time. 8 hours working (without split shift). Two days off/week - Benefits from relationships with third parties