ServiceNow Technical Architect
7 days ago
London
ServiceNow Technical Architect Contract duration: 6 months Location: London, UK (Hybrid for 1-2days/week) Per day rate: 400-450 GBP (Inside IR35) Role: Technical Architect – ServiceNow We are seeking an experienced Technical Architect – ServiceNow to lead the design, development, and implementation of enterprise-scale ServiceNow solutions. This role will be responsible for defining architectural standards, ensuring platform scalability, and guiding technical teams in delivering high-quality ITSM, ITOM, ITBM, and custom applications on the ServiceNow platform. The ideal candidate will combine deep technical expertise with strong leadership and stakeholder management skills. Key Responsibilities • Architecture & Design, • Define and maintain ServiceNow architectural standards, frameworks, and best practices., • Design scalable, secure, and high-performing ServiceNow solutions aligned with business needs., • Lead technical design sessions and translate business requirements into technical solutions., • Platform Ownership, • Oversee ServiceNow platform governance, upgrades, and integrations., • Ensure alignment of ServiceNow modules (ITSM, ITOM, ITBM, HRSD, CSM, etc.) with enterprise architecture., • Drive automation and innovation across IT processes using ServiceNow capabilities., • Technical Leadership, • Provide technical guidance to developers, administrators, and implementation teams., • Review and approve solution designs, configurations, and customizations., • Mentor junior engineers and promote knowledge sharing across teams., • Integration & Automation, • Architect integrations between ServiceNow and enterprise systems (ERP, CRM, monitoring tools, cloud platforms)., • Implement automation workflows, orchestration, and API-based solutions., • Ensure seamless CI/CD pipeline integration for ServiceNow deployments., • Governance & Compliance, • Establish and enforce coding standards, security policies, and compliance requirements., • Conduct regular audits of ServiceNow configurations and customizations., • Provide reporting and analytics on platform performance and adoption., • Stakeholder Engagement, • Collaborate with business leaders, process owners, and IT teams to align ServiceNow strategy with organizational goals., • Act as a trusted advisor for ServiceNow roadmap planning and solution adoption., • Communicate complex technical concepts to non-technical stakeholders. Required Skills & Qualifications • Technical Expertise, • Extensive hands-on experience with ServiceNow platform architecture and modules (ITSM, ITOM, ITBM, HRSD, CSM)., • Strong knowledge of ServiceNow scripting (JavaScript, Glide API), Flow Designer, and IntegrationHub., • Experience with cloud platforms (AWS, Azure, GCP) and enterprise integrations., • Proficiency in automation tools and CI/CD practices., • Process Knowledge, • Solid understanding of ITIL processes and enterprise IT service management., • Experience in designing governance frameworks for ITSM/ITOM., • Soft Skills, • Strong leadership and mentoring capabilities., • Excellent communication and stakeholder management skills., • Analytical mindset with problem-solving abilities. Preferred Qualifications • ServiceNow Certified Technical Architect or Certified Master Architect., • ServiceNow Certified Implementation Specialist (CIS) in multiple modules., • ITIL v4 Foundation certification., • Experience in large-scale enterprise ServiceNow implementations.