Guest Service Agent (GSA)

Customer Service

16/11/2021318 viewsJob posted more than 2 months ago

Guest Service Agent (GSA)

The Langham, London; Europe’s first Grand Hotel and Forbes 5* rated property, is currently recruiting for the Guest Services Agent to join our talented Guest Services team. We are currently seeking to recruit a true hospitality professional, with the flair to deliver service at the highest level.

In the role of the Guest Services Agent, your key focus will be to:

carry out lobby hosting duties e.g. meet and greet guests as they arrive into the hotel, help them with directions, take them where they need to go etc.

conduct spot checks of VIP rooms, ensure welcome cards and amenities are arranged and placed

meet and greet VIPs as they arrive; check them in and room them and start building rapport and relationships

make courtesy calls to VIPs and long stay guests to ensure their wellbeing, offer assistance and additional services

update profiles with guest preferences, habits, personal information, any issues or queries guests may have during their stay

Do you have?-

previous experience of working in a Front Office within a similar environment

excellent customer services skills

great communication skills

immaculate personal presentation

previous experience of Opera/Fidelio front off

pin iconCity of London, London

Hotel • More than 250 Employees

Hiring with us since September, 2021

With a history of delighting guests and providing personalised service since 1865, The Langham, London is truly a London icon. Europe’s first Grand Hotel and Forbes 5* rated property, The Langham is a 380 bedroom luxury hotel.

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Hiring by- -Active 18 hours ago

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