Guest Service Agent (GSA)
The Langham, London; Europe’s first Grand Hotel and Forbes 5* rated property, is currently recruiting for the Guest Services Agent to join our talented Guest Services team. We are currently seeking to recruit a true hospitality professional, with the flair to deliver service at the highest level.
In the role of the Guest Services Agent, your key focus will be to:
carry out lobby hosting duties e.g. meet and greet guests as they arrive into the hotel, help them with directions, take them where they need to go etc.
conduct spot checks of VIP rooms, ensure welcome cards and amenities are arranged and placed
meet and greet VIPs as they arrive; check them in and room them and start building rapport and relationships
make courtesy calls to VIPs and long stay guests to ensure their wellbeing, offer assistance and additional services
update profiles with guest preferences, habits, personal information, any issues or queries guests may have during their stay
Do you have?-
previous experience of working in a Front Office within a similar environment
excellent customer services skills
great communication skills
immaculate personal presentation
previous experience of Opera/Fidelio front off
Hotel • More than 250 Employees
Hiring with us since September, 2021
With a history of delighting guests and providing personalised service since 1865, The Langham, London is truly a London icon. Europe’s first Grand Hotel and Forbes 5* rated property, The Langham is a 380 bedroom luxury hotel.