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Job Title: 2nd Line IT Support EngineerLocation: TamworthSalary: £38,000 - £42,000We are seeking an experienced 2nd Line IT Support Engineer to provide advanced technical support across a fast-paced business environment. This role acts as an escalation point for 1st line support, taking ownership of complex incidents and ensuring issues are resolved efficiently with minimal disruption. You will play a key role in diagnosing root causes, resolving recurring problems, and supporting core infrastructure and business systems. Collaboration with the wider IT team is essential to maintain high service levels and continuously improve support operations. Key Responsibilities • Act as the escalation point for 1st line support, managing complex or unresolved issues through to resolution, • Perform advanced troubleshooting across desktop, server, network, and cloud environments, • Identify root causes of recurring issues and implement long-term fixes, • Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint, and Intune, • Manage identity and access across Active Directory and Entra ID (Azure AD), • Support Conditional Access, MFA, security policies, and endpoint management, • Manage devices via Intune, including enrolment, compliance, and deployment, • Troubleshoot networking issues (DNS, DHCP, VPN, and connectivity), • Support Windows Server environments, file services, and basic virtualisation, • Collaborate with 3rd line engineers on escalations, projects, and infrastructure improvements, • Identify opportunities to improve service quality and automate repetitive tasks, • Maintain accurate documentation and contribute to the knowledge base, • Assist with software deployments, patching, and system updates, • Provide on-site and remote support across multiple locations as required, • Ensure all work is logged and tracked within the ticketing system, • Support helpdesk operations during peak periods, including ticket triage and escalation, • Participate in an out-of-hours support rota where required, • Travel between sites when necessary, sometimes at short notice, • Maintain endpoint and identity security controls, ensuring compliance with security policies, • 3-5 years' experience in a 2nd Line IT Support role, • Strong troubleshooting and problem-solving skills across a range of technologies, • Ability to take ownership of issues through to resolution, including root cause analysis, • Excellent communication skills, with the ability to engage technical and non-technical users, • Strong organisational and time management skills, • Microsoft 365 administration (Exchange Online, Teams, SharePoint), • Intune (device enrolment, compliance policies, deployment), • Active Directory and Entra ID (Azure AD), • Conditional Access, MFA, and endpoint security controls, • Windows 10, Windows 11, and Windows Server, • Networking fundamentals (DNS, DHCP, VPN, connectivity troubleshooting), • Server infrastructure support (file services, permissions, basic virtualisation), • Experience in a multi-site environment, • Experience providing both on-site and remote support, • Exposure to warehouse or logistics environments, • Knowledge of virtualisation platforms (Hyper-V or VMware), • Basic scripting skills (PowerShell), • Exposure to Linux systems, • Relevant IT certifications (e.g., Microsoft, CompTIA)

1st and 2nd Line Support Engineer – Contract Contract Length: 3 months initially Start Date: ASAP Location: Tamworth Day Rate: £175 per day (inside IR35) We are looking for an experienced 1st / 2nd Line Support Engineer to join a busy IT support team on a 3–6 month contract. The successful candidate will provide hands-on technical support across a Microsoft environment, supporting end users with day-to-day IT issues and onboarding activities. Key Responsibilities • Providing 1st and 2nd line IT support to end users, • Troubleshooting hardware, software, and connectivity issues, • Supporting Microsoft technologies including Office 365, Exchange, and Active Directory, • Setting up new starters, user accounts, permissions, and email access, • Configuring and deploying laptops and other end-user devices, • Supporting password resets, account administration, and mailbox management, • Assisting with desktop support and general IT troubleshooting, • Escalating more complex issues where required, • Previous experience in a 1st / 2nd Line Support role, • Strong Microsoft stack experience including:, • Office 365, • Exchange, • Active Directory, • Windows 10/11, • Experience setting up new users and configuring laptops/devices, • Strong troubleshooting and communication skills, • Ability to work in a fast-paced support environment, • Experience with Azure AD, or M365 administration, • Exposure to networking basics and printer support, • Previous experience working within a service desk environment

What you’ll be doing Providing high‑quality 2nd line technical support to Voyage Care staff Managing escalated tickets from 1st line, resolving issues wherever possible Troubleshooting hardware, software, and infrastructure problems across the business Escalating unresolved issues to engineerin

We are seeking an experienced and driven Senior Estimator with a strong background in civil engineering to join a growing team, where you will have opportunties for development. This is a key leadership role where you will take ownership of the estimating function, ensuring high-quality, competitive tenders while driving innovation and continuous improvement across the process. You eill working on 1st princple estimating across civils inclduing rail, water, utilities, energy, etc. Key Responsibilities • Successfully lead the estimate production for your allocated workflow., • Drive continuous improvement and innovation throughout the tender process., • Lead and promote a client-focused culture within the estimating function., • Mentor, lead, and develop junior members of the estimating team., • Build and maintain strong relationships with subcontractors and suppliers. The Ideal Candidate • Typically HNC qualified in Civil Engineering/Rail or possesses 5+ years’ on-site experience., • Strong IT skills, particularly within the Microsoft Windows Office suite., • Proven industry experience within civil engineering., • Demonstrable experience operating at a senior estimating level Salary: upto £75,000 + allowance/ car and package. Please apply to hear more

CNC Setter Operator Based in Tamworth Permanent role - 39.5 hours £19.80 per hour + overtime + benefits An exciting opportunity has arisen to progress your career as a CNC Setter Operator with a leading engineering company based in Tamworth, Staffs. This role is based on a rotational double day shift pattern. A CNC Setter Operator sets up and operates Computer Numerical Control (CNC) machines (lathes, mills) to produce high-precision parts, involving reading blueprints, loading programs/tools, running first-off inspections with measuring tools (micrometers, calipers), making adjustments, and performing routine maintenance for quality and efficiency. Key Benefits of CNC Setter Operator:- £19.80 per hour basic Double Day shift rotation Monday - Friday 0600 - 1400 Week 1 Monday - Friday 1400 - 2200 Week 2 Overtime available when business allows Pension enrolment 28 days holiday Free onsite parking Clear career path progression Training where required Key Responsibilities of a CNC Setter Operator:- Run proven programs, adjust work and/or tool co-ordinates and correct any errors. Set tools and produce a First Off part to correct quality standard Carry out 1st off inspection from engineering drawings and update paperwork. Ensure the cell output is made to the agreed schedules. Ensure the quality of the machine output is to required specification Apply machine maintenance as per schedules. Co-operate and liaise with all other areas when required. Ensure 5s is maintained in the cell and other areas. Carry out any other duties reasonable within capability including possible secondment to work in other areas on the shop floor. Key Competencies for a CNC Setter Operator:- Able to set and operate CNC machinery to produce parts and inspect to the required standard. Setter / Operator with strong background knowledge of milling Must be competent operating FANUC or Heidenheim controls Experienced in using 5 axis machines Horizontal equipment experience is a distinct advantage Able to use a wide variety of measuring equipment. Ability to troubleshoot problems and support resolution. Good time management skills to meet deadlines. Eligible to work in the UK Ability to read and understand engineering drawings. IT Literate If interested in this role as CNC Setter Operator and Tamworth is a suitable work location - apply today Innov8 Synergy are a leading recruitment and talent management specialist within the manufacturing and engineering sectors. Check out our website for further roles, or contact a consultant to discuss your career options. TPBN1_UKTJ

ASSEMBLY OPERATIVE - (Rotating shifts ) 6-2PM & 2 -10PM – Early finish Fridays We are currently recruiting for an Experienced Assembly Operative for a large prestigious Engineering company based in Tamworth. This is a Temporary - Permanent role working Rotating shifts ) 6-2PM & 2 -10PM shifts With allowance Pay £15.60ph Training for the first 2 months will be on DAYS Monday – Thursday -07.00am - 16:00pm & Friday 7.00am – 12.00 Noon pm Pay rate £13.00ph INCREASING TO £13.00PH FROM 1ST APRIL WITH SHIFT ALLOWANCE £15.60PH SALARY £32,402 PER YEAR Flexible working hours needed (weekend & shift working may be required) Key Responsibilities Working on a fast paced production line Assembling and inspecting various parts Using hand and air powered tools Using torque wrenches & Measuring devices Reading and following instructions from drawings & manufacturing specs Identifying any scrap or rejects that do not adhere to standards and specifications Suggesting recommendations to improve quality and H & Safety processes Quality inspect and final visual inspection of all parts Experience Required Minimum of 2 years experience working in a similar Assembly and manufacturing environment Must have a keen eye for intricate details for this role You will need to have good communication and written skills Heavy lifting will be involved in this role and you will be stood up most of the working day Some of the Benefits the company offer 25 days annual leave increasing to 27 days after completion of 5 year’s service. Pension & Sick Pay Eye care vouchers/ Online GP Service Life Insurance Team events / Employee Appreciation Day Birthday Vouchers If you are looking for a new Exciting Career with a prestigious professional company, please get in touch – Apply Online in first instance

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