2nd line it support jobs in WickfordCreate job alerts

A 2nd Line IT Engineer acts as an escalation point for complex technical issues (via remote or on-site support). Updating ticketing systems with detailed notes, creating knowledge base articles, and maintaining IT asset registers. Proficiency with Windows Server, Entra ID, Microsoft 365, networking

IT support to customers, handling escalations from the 1st Line Helpdesk team and resolving complex technical issues. The 2nd Line Helpdesk Engineer will provide remote IT support, troubleshoot escalated issues, and update documentation. Troubleshoot escalated issues from the 1st Line Helpdesk team.

Additional keywords: IT Support, 2nd Line Support, MSP, Helpdesk, Microsoft 365, Networking, Technical Support, Systems Engineer.

IT Support Engineer (2nd Line / Projects) Location: Essex (Hybrid – Office, Remote & Client Sites) Salary: £33,000 + mileage, training & progression About LB Tech Solutions We’re a growing Managed Service Provider based in Essex, supporting businesses across the UK with proactive, reliable IT services. We’re a small, close knit team where everyone has real ownership of their work. As we continue to grow, we’re looking for an IT Support Engineer (2nd Line / Projects) who wants to develop their skills, get hands-on with projects, and progress into 3rd line over time. The Role This is a true 2nd line position with a mix of service desk and project work. • Handling escalated support tickets across multiple client environments, • Supporting Microsoft 365 environments (core focus), • Working on project-based tasks alongside the wider team, • Occasional client site visits, • Collaborating with senior engineers on more complex issues This role offers strong exposure to 3rd line work, not just repetitive support. What We’re Looking For Must Have: • Minimum 3 years’ experience in IT support, • Strong Microsoft 365 administration experience, • Confident troubleshooting skills, • Good organisation and communication Nice to Have: • MSP experience, • Client facing experience, • Intune / Endpoint Manager, • Azure, • Networking fundamentals What You’ll Get • Salary of £33,000, • Hybrid working (home, office & client sites), • Mileage paid for all client visits, • All equipment provided, • Ongoing training, certifications and support, • Clear progression towards 3rd line / project work, • Real ownership within a small, growing team Why Join LB Tech? You’ll be part of a fast-paced MSP, working across different environments, getting hands-on with real projects, and building your skillset quickly. If you’re looking to step up your career and take on more responsibility, this is a great opportunity to do it

On the job training for systems, hardware and software, including but not limited to Microsoft Endpoint Configuration Manager / System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Our client is looking for an experienced 2nd L

You'll be the backbone of the remote support function - an all-rounder with solid 2nd/3rd line troubleshooting ability across the standard MSP stack, comfortable handling escalations, major incidents, and everything in between. A dynamic and growing Managed Service Provider based in Basildon, Essex

Providing exceptional remote technical support for cases which cannot be resolved by our 1st line Engineers diagnosing issues, resolving requests, documenting incidents, ensuring SLAs are met, and delivering excellent end user experiences. Customer service is paramount to us, which is why we only lo

Understanding IT systems, legislation and business operations. Learn the essentials - hardware, networks, cloud computing, troubleshooting and more - in an interactive online format and earn a globally recognised . IT and launching a career in tech.

Variety of support tasks, hardware commissioning and decommissioning and general IT Support. Do you want to be part of a motivated and dynamic forward-thinking IT Team? How about getting opportunities to work with the latest cloud technologies? Do you like to problem solve? Or how about challenges?

You'll be the backbone of the remote support function - an all-rounder with solid 2nd/3rd line troubleshooting ability across the standard MSP stack, comfortable handling escalations, major incidents, and everything in between. A dynamic and growing Managed Service Provider based in Basildon, Essex

Should you choose to accept, your responsibilities will encompass:Providing exceptional remote technical support for cases which cannot be resolved by our 1st line Engineers diagnosing issues, resolving requests, documenting incidents, ensuring SLAs are met, and deliver

A growing IT service provider in Northampton is seeking a motivated 1st Line IT Support Technician to manage support queries and ensure smooth IT operations. Candidates should have proven experience in IT helpdesk roles, strong IT and communication skills, and live within commuting distance. The rol

A UK healthcare company is seeking a 2nd Line Support Specialist to handle escalations from the Service Desk and automate tasks. Responsibilities include providing technical support, maintaining documentation, and coordinating with various teams to enhance service delivery. Ideal candidates will hav

You will provide technical support for critical applications, manage incident responses, and collaborate with IT teams. The ideal candidate should have 2-3 years of experience, particularly with Business ERP systems like Microsoft Dynamics 365, ETL solutions, and cloud environments. A leading techno

Candidates should have strong hands-on AWS experience, excellent problem-solving abilities, and a background in operational support. The role involves providing 2nd line support across AWS cloud infrastructure, troubleshooting technical issues, and collaborating with DevOps teams. This full-time pos

This position is perfect for individuals eager to start their IT career and grow within a supportive environment. A reputable IT service provider in North-East Essex is seeking a Junior 1st Line IT Service Desk Analyst. You'll provide first-line support, troubleshoot issues, log calls, and learn fro

IT support (preferably 2nd line). Familiarity with networking, firewalls, virtualisation, and cyber security concepts. Friendly, professional, and proactive communication skills — both written and verbal.

A leading omnichannel car retailer is seeking a 2nd Line Technical Support Engineer to ensure the security and usability of end-user computing. Responsibilities include providing technical support, managing Microsoft Intune and 365 applications, and ensuring compliance with security policies. Candid

Candidates with experience in similar roles such as IT Support Engineer, Service Desk Technician, Helpdesk Engineer, or 2nd Line Support Engineer will also be considered. Strong IT and communication skills with the ability to work under pressure. Known for our commitment to exceptional service and i

A leading IT Managed Services Provider in Basildon is seeking a 2nd Line Helpdesk Engineer to provide advanced IT support, resolve escalated technical issues, and mentor junior engineers. The role offers competitive pay between £28,000 and £38,000 per year, along with flexible working opportunitie

A progressive IT Managed Service Provider in York seeks a 1st/2nd Line IT Support Engineer to join their team. Ideal candidates should have at least 2 years of experience in technical support, a strong knowledge of Windows systems, and be proactive in service delivery. The role includes providing te

Candidates should have experience in providing IT support, excellent communication skills, and familiarity with managing hardware. A London-based charity is seeking an IT Helpdesk Officer to join their team. Benefits include a competitive salary, flexible hours, and a comprehensive training program.

This temporary position based in London is ideal for someone with a keen interest in resolving technical issues and supporting business continuity. Provide first-line IT support to end-users, addressing hardware, software, and network-related issues. The role of IT Support within the financial servi

If you are a 1 and 2 Line Support Engineer, IT Support Engineer, or similar, looking for an exciting new opportunity for a fantastic organisation, please send your CV to me today as this position will go quickly. This is a fantastic opportunity for you, a 1 and 2 Line Support Engineer, Technical Sup

The candidate will provide vital IT support on-site, managing 1st and 2nd line operations across office and production environments. Key responsibilities include troubleshooting, M365 upgrades, and system performance monitoring. Ideal candidates will possess strong Microsoft 365 experience and excel

Ideal candidates will have experience in tech support, strong administration and communication skills, and knowledge of both Windows and Mac systems. A global media group is seeking a System Support Engineer to provide technical support across its London and Gatwick offices. Benefits include generou

A recruitment agency specializing in IT is seeking an experienced 2nd Line Support Engineer for a contract position. The ideal candidate should have a strong background in Windows Server, Active Directory, and Microsoft 365. This role involves providing technical support in an MSP environment, troub

Other organisations may call this role2nd Line Support Engineer, 2nd Line ICT Engineer, 2nd Line Technical Support Engineer, 2nd Line IT Support Engineer, Network Support Engineer,orIT Support Technician. So, if you have experience in an IT helpdesk support role and knowledge and experience of vario

Are you an experienced IT Support professional seeking a challenging role with growth potential? We’re looking for a Senior IT Support Engineer to join this thriving MSP. We welcome candidates of all ages and backgrounds. Extensive experience in client-facing 3rd line IT support.

A leading communication technology provider in the UK is seeking a 2nd Line IT Engineer to deliver high-quality support to clients. You will work onsite and remotely, requiring a solid technical background in Microsoft technologies and excellent communication skills. This role involves troubleshooti

This 6-month contract involves providing 1st and 2nd line support, troubleshooting IT issues, and participating in a rotating shift pattern. Candidates should have experience in IT Service Desk and strong skills in Windows and Google applications. Full training and progression opportunities are offe

A technology firm in Richmond is seeking an enthusiastic Application Software Support Engineer to provide 1st and 2nd line support for their ECHO application. The ideal candidate has a BSc in IT or equivalent experience, coupled with excellent communication skills and attention to detail. This perma

Candidates should have 2-3 years of IT support experience, strong customer service skills, and knowledge of ITIL processes. The position offers benefits such as training opportunities, a Local Government Pension Scheme, and 26 days of annual leave that increases with service. This role involves supp

A leading financial services firm in Newcastle is looking for a highly motivated 1st and 2nd Line Desktop Support Specialist. Candidates should have at least 2 years of experience in desktop support and strong technical skills. Responsibilities include providing desktop support to a global user base

A leading CSA specialist in Greater London is seeking a proactive 2nd Line IT Support professional. Candidates should have at least 2 years of experience in IT support and a passion for technology. Benefits include a company pension, gym discounts, and retail discounts.

This role involves delivering top-quality 1st line support and gaining experience in infrastructure and project work. The position offers a salary between £26,000 – £28,000 and a supportive learning environment with clear progression routes. Candidates should have 1–2 years of experience, stro

This role is ideal for someone with practical IT support experience who enjoys working with hardware, troubleshooting user issues, and keeping systems running smoothly. Organised, methodical, and able to work independently. Experience in IT support, service desk, or desktop support.

Due to continued expansion, Glent Group has an exciting opportunity for a 2nd Line IT Support professional. The successful candidate will demonstrate reliability as a team player, providing support by logging and troubleshooting IT requests and incidents. As part of Glent Group’s frontline support

An established organisation is looking for two hands‑on Second Line Support Engineers to support the day‑to‑day running of their IT function. Provide 1st and 2nd line support across IT issues and requests. It’s a varied, user‑focused role where you’ll be supporting colleagues across the

Ideal candidates will have a strong background in Windows, Active Directory, and ITIL standards. A market-leading financial services firm is seeking an IT Support Engineer to provide remote desktop support services across the UK and Ireland. This is an exciting opportunity to join a prestigious orga

The position offers hybrid working and a comprehensive benefits package, including mental health support and unlimited paid time off. A leading technology company in London is looking for a 2nd Line Support Engineer. The role involves managing complex IT issues globally with expertise in AWS and Azu

Responsibilities include delivering 1st line IT support, troubleshooting technical issues, and escalating as needed. Ideal candidates will have a passion for IT and a customer-first attitude. This role offers opportunities for growth and professional certification support.

Responsibilities include investigating and troubleshooting incidents, performing system maintenance, updating documentation, and providing user support. A managed service provider is looking for a 2nd Line IT Engineer in Basildon (Hybrid) to act as an escalation point for complex technical issues. I

A local government authority in England is seeking a Finance Software Specialist to provide expert advice and support on financial accounting systems for schools. The role involves delivering 2nd line support, troubleshooting issues, creating training resources, and ensuring user satisfaction. Candi

This will be a position that sits alongside both our 1st Line Support Team and the technical Endpoint and 3rd Line Teams. We welcome applicants that have proven experience working in a 2nd Line IT Support role (ideally within an enterprise environment) with strong troubleshooting skills across hardw

A recruitment agency is seeking an experienced IT Support Engineer specializing in 1st and 2nd line support. Strong communication and customer service skills are essential for this position, along with a proactive attitude and attention to detail. The role involves providing high-quality technical s

The ideal candidate will have at least 4 years in 2nd/3rd line support, strong networking skills, and the ability to work on IT projects. This hybrid role involves hands-on infrastructure support, including desktop, cloud, and server management with a focus on Windows and Linux environments. A non-p

This role involves delivering first and second-line support across Microsoft 365 and Windows systems, with responsibilities including troubleshooting hardware and software, and supporting network functions. Candidates should have strong experience in IT support and the ability to work on-site five d