SatCom Support Engineer (MoD Service Operations)
4 days ago
Redhill
SatCom Support Engineer (MoD Service Operations) - Government Satellite Communications Location: Redhill (office-based for first 6 months; must be commutable) Clearance: Must hold, or be eligible to obtain, DV clearance The Role: We are seeking a Technical SatCom Support Engineer (MoD) to take full ownership of UK Government support cases within a secure military satellite communications environment. This is a hands-on, mission-critical role interfacing directly with MoD stakeholders, internal engineering teams, and service support functions. The role suits a technically capable communicator with experience in military/defence communications, particularly Royal Navy, defence networks, COMSAT/MILSAT, message handling systems, or secure maritime SatCom environments. Key Responsibilities: • Act as the primary point of contact for the UK Government CSCS contract support case, • Coordinate internal resolver groups to ensure timely ticket progression and closure, • Provide service status updates and technical briefings to internal leaders and MoD representatives, • Plan and oversee service visits, including spares, equipment tracking, and documentation, • Manage smooth handovers and minor project delivery activities, • Maintain accurate case, asset, and service records within secure platforms (e.g., Secure Insight), • Identify recurring issues and implement process/service improvements, • Deliver onboarding and training for 1st/2nd line support teams, • Support documentation standards, rollout activities, and obsolescence planning, • Be prepared to “lead from the front” and take ownership in high-pressure or time-critical situations Must-Haves: • Eligible to hold DV (Developed Vetting) Security Clearance, • Royal Navy communications or similar defence communications background (COMSAT/MILSAT/MNE/message handling), • Strong understanding of IT networking, SatCom systems, and electronic/electrical equipment, • Confident communicator able to work directly with senior MoD and government personnel, • Proactive, organised, and resilient under pressure, • Competent in standard office systems and ticketing tools, • Willingness to travel when required Nice to Haves: • ITIL certification or understanding of ITIL service processes, • Experience with obsolescence planning, spares management, or project coordination, • Royal Navy CIS background desirable., • Background in Royal Navy communications systems, maritime SatCom, or similar defence SatCom environments is advantageous. Application Notes • Candidates must not have lived outside the UK in the last 5 years (for clearance eligibility) Application Process: To apply, please submit your CV and a cover letter detailing your relevant experience and qualifications for the role. Applications will be reviewed on a rolling basis, so early submissions are encouraged. Equal Opportunity Employer: We value diversity and are committed to creating an inclusive work environment. We encourage applicants from all backgrounds to apply. Contact: Elvis Eckardt