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Broster Buchanan are partnered with a growing business in the domestic heating and energy industry who are looking for a 1st/2nd line Application Support Analyst to join their IT team in Romford. The role offers genuine progression with hands on development, funded training, and new opportunities as the business continues to grow. The role offers a salary of £35k - £40k and will be based onsite in Romford, with an occasional need to travel to other sites with expenses covered, and an occasional need to work weekends, which will be paid as overtime. This is mainly an office based role, but there is flexibility to work from home where needed.Key Responsibilities: • Provide 1st and 2nd line technical support for software, operating systems, and hardware., • Apply structured troubleshooting methodologies, diagnostic tools, and root-cause analysis to resolve issues efficiently., • Use help-desk or ticketing systems to log, track, prioritise, and resolve incidents in line with service level agreements (SLAs)., • Escalate issues appropriately and follow established incident management and escalation procedures., • Document support interactions, including client enquiries, troubleshooting steps, and resolutions, to ensure accurate tracking and reporting of support activities., • Create, update, and maintain high-quality support documentation, knowledge base articles, and troubleshooting guides., • Deliver in-person or virtual training sessions (via Teams) to new and existing users, with a focus on business processes, system navigation, and best practices., • Support in-house contract operations for contractors working within the sector, ensuring systems and processes operate smoothly., • Work closely with product development, engineering, and customer success teams to diagnose complex issues, share insights, and support product improvements., • Provide feedback on recurring issues, potential enhancements, or software bugs to help optimise system performance., • Utilise help desk, ticketing, and case management tools to manage support workload., • Support configuration, updates, and usage queries relating to internal platforms and operational systems.Requirements:, • Strong understanding of software, operating systems, and technical troubleshooting processes for 1st and 2nd line issues, • Experience working with ticketing systems, help-desk tools, or incident management platforms., • Proven ability to create and maintain technical documentation or knowledge bases., • Experience delivering user training, both in person and online., • Excellent communication skills, with the ability to explain technical concepts in a clear, user-friendly way., • Ability to multitask, prioritise, and adapt to changing deadlines in a fast-paced environment., • Full UK Driving Licence and own transport, • Experience supporting contractors or operational teams within a similar industry (domestic heating/energy etc) would be highly beneficial, • Familiarity with CRM platforms or workflow management software would be beneficial

Trainee IT Support Technician - No Experience Required Are you looking to kick-start a brand new career in IT? We are recruiting for companies who are looking to employ our IT Technician Traineeship graduates to keep up with their growth. The best part is you will not need any previous experience as full training will be provided. You will also have the reassurance of a job guarantee (£24K-£30K) upon completion. We are currently placing over 100 of our graduates into new roles each month. Whether you are working full time, part time or unemployed, this package has the flexibility to be completed at a pace that suits you. The traineeship is broken down into 3 easy steps.Step 1 - Online Training The first step is completing a selection of professional, accredited and industry recognised IT Technician courses by CompTIA, Microsoft and Cisco. The training is delivered via multimedia rich video tutorials, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor to help you throughout your training. Step 2 - Practical Training You will gain the practical experience by using our cutting edge Livelabs. Gaining hands-on experience is essential in today’s IT industry for both certifications and keeping up to date with new technologies. Theory is often not enough these days, companies require hands on practical experience to make sure you're job ready. Step 3 - Official exams You will then go on to sit the CompTIA A+ exams to give you the official certifications which will be recognised worldwide. The CompTIA A+ is the most commonly asked for certificate in entry level IT roles. Guaranteed Job Placement (Starting salary £24K-£30K) At this point you will have fully completed our IT Technician Traineeship and be ready to start work. Through our range of partnerships throughout the UK with IT organisations, we are able to place you into an entry level IT role within your local area. You will be starting on a salary between £24K-£30k, working in either an IT Technician/Desktop Support/First Line Support Role. We guarantee you will be offered a job upon completion or we will refund you 100% of your course fees back. At a one off cost of £799, or a deposit of £112 followed by 10 interest free monthly instalments of £78, this represents a great opportunity to start a rewarding career in IT We have a proven track record of placing 1000+ candidates into new roles each year. Check out our website for our latest success stories. Read through the information? Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords:IT Support, IT Technician, IT Support Technician, Support Engineer, Desktop Support, 1st Line Support, 2nd Line Support, First Line Support, Second Line Support, Trainee IT Technician, Trainee IT Support Technician, Graduate IT, No Experience Required, Helpdesk, IT Trainee, Trainee IT Support, Trainee IT Engineer.

Cyber Security Placement Programme - No Experience Required Are you looking to benefit from a new career in IT and Cybersecurity? Skills shortages in the IT sector are driving the need for qualified, entry-level career seekers and career changers. We help place graduates from this programme in top UK companies and organisations needing to employ entry-level IT and Cybersecurity staff that can hit the ground running with up-to-date skills gained from this programme. The best part is you will not need any previous experience as fully accredited training, which includes tutor support and mentoring, provides you with the skills, practical knowledge and qualifications for you to secure a professional job and career in IT. You will also have the reassurance of a job guarantee (£26K-£35K) upon completion. Whether you are working full time, part time or are unemployed, this package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks or a few months (step 1 to 4 below). Your job and career goals are completed in 4 easy steps. Step 1 - Accredited Online Training The first step is completing a selection of professional, accredited and industry recognised courses from CompTIA which is the global leader in IT Technician, Networking and Cybersecurity training. The training is delivered via multimedia rich video tutorials, practice labs, presentations and quizzes through a portal that you study from home. You will also be assigned an expert tutor and a support mentor to help you throughout your training. Step 2 - Practical Training You will gain practical experience by using practice labs which enable you to practice and master what you have learned. Gaining practical hands-on experience gives you confidence to be proficient in your first IT role. This combination of theoretical and practical skills is what line managers need you to have to be effective and confident in your role. Step 3 - Official exams You will then go on to sit the CompTIA A+ and the CompTIA Network+ exams to give you the official certifications which will be recognised not only in the UK, but worldwide. The CompTIA A+ is the most asked for certificate for entry-level IT roles and the certification most IT Managers start their own careers with. All PCs in a professional environment are networked to servers, cloud based or otherwise and the Network+ gives you a needed foundation level of knowledge in networking. Step 4 - IT Technician placement (£26-£35K) We work with you to secure your first role as an IT Technician, with a starting salary of anywhere between £26K-35K. Ideally you will need to gain two years’ experience in this role before you can progress into a cyber security role. While working as an IT Technician, we will release your second batch of training which is specifically designed to qualify you to move into the cybersecurity field. This official, accredited training consists of online training, practical training and an official exam (CompTIA Security+). Further we can tailor the package to include courses like the Certified Ethical Hacker and Certified Network Defender depending on your requirements and future direction. Cybersecurity Role Once you have completed all the mandatory training in step four and have gained two plus years experience in the IT industry, you will be ready to move into higher paying Cybersecurity roles. Our recruitment support team specialises in the IT and Cybersecurity space and roles at this level have an average starting salary of £35K. We have been helping career changers and new career seekers gain new careers since 2009 and we are a CompTIA Gold Partner, accredited by the BCS (Chartered Institute of IT/ British Computer Society) and the EC-Council to ensure we provide the highest levels of training. In addition, we are also ELCAS approved to help members of the Armed Forces, Service Leavers and Veterans gain rewarding careers in IT and Cybersecurity. Job Guarantee Due to the success of this programme and the skills shortage of entry-level IT staff, we can guarantee you will secure a job upon completion of your study programme or we will refund you up to 100% of your course fees back. This is subject to our terms of learning/ terms of business. Passionate about starting a career in IT? Apply now and one of our friendly advisors will be in touch. Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer, CompTIA A+, CompTIA Network+, CompTIA Security+, Ethical Hacker

Keywords:IT Security, Cyber Security IT Support, IT Technician, Support Engineer, 1st Line Support, and 2nd Line Support, First Line Support, Second Line Support, Trainee, Training Course, Support, Network Engineer, IT Network Technician, IT Network Support, Trainee Network Engineer, Networking, Ju

Keywords: IT Technician, IT Helpdesk, IT Security, IT Field Engineer, Cyber Security, IT Support, 1st Line Support, 2nd Line Support, IT Training Course, Cyber Training Course, Cyber Security Course, First Line Support, Second Line Support, IT Security Engineer, IT Engineer, CompTIA A+, CompTIA Net

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Electrician, Salary: £20.28 – £22.00 . Permanent role with excellent benefits package and overtime available (paid at time + half). Location: Grays, Essex Our client is looking to recruit a JIB/ECS Gold card Approved Electrician to carry out electrical installations (1st fix and 2nd fix) and electrical modifications, fault finding and Inspection & Testing work. Candidates will ideally have experience in commercial electrical work though we are equally interested in candidates who have domestic only experience with the required qualifications as listed below. Candidate Requirements: Must be a time served / apprentice trained and qualified electrician 18th edition requirements for electrical installations. ECS gold card/JIB card at approved electrician grade 2391 or 2394/5 Inspection & Testing qualification AM2 Electrical qualification If this Electrician role sounds like the opportunity that you have been looking for then please apply by attaching your CV. Smartsearch take your privacy seriously and will only use your personal information to administer your application. To effectively process your application, we may share your details with the company for whom we are collecting job applications and Smartsearch or the company may contact you by email, telephone or SMS. A copy of our privacy policy will be emailed to you upon receipt of your application. TPBN1_UKTJ

On the job training for systems, hardware and software, including but not limited to, Microsoft Endpoint Configuration Manager/System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Their core services include support desk, on-si

Experience in the installation, configuration and support of desktop/laptops, various types of peripheral hardware (including printers, smartphones and tablets). Strong knowledge of Windows 10 and MAC operating systems. Due to the volume of applications received for positions, it will not be possibl

This is an excellent opportunity to join a company that would be able to offer further training and development along with a career path and the opportunity to grow. They offer a genuinely fun and friendly working environment, with opportunities for progression. We are looking for an experienced 2nd

Excellent understanding of various systems and a passion for learning about new and upcoming technology and software. In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and contribute

Excellent understanding of various systems and a passion for learning about new and upcoming technology and software. In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and contribute

We are currently recruiting for a Gas, Plumbing and Heating Engineer to carry out work inand around the Birmingham area. Salary £35,000 - 41,000 depending upon experience, plus Company Van with fuel allowance, company phone and c.

Full Time and sociable hoursA Top 20 Care Home Group 2025!Awarded 'One of The UKs Best Companies To Work ForLakeview Grange is a luxurious 55 bedded residential and dementia care home based in Chichester, West SussexWe are looking for someone who is both energetic and passionate about providing exce

Experience in the installation, configuration and support of desktop/laptops, various types of peripheral hardware (including printers, smartphones and tablets). Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who a

They're a young and ambitious firm who are certainly no longer a "start-up", having built and shipped and incredibly successful white-label products that are now used by over 500 customers and they haven't even scratched the surface of where they want to take it. You'll step straight into meaningfu

English 2nd in Charge Braintree, Essex September 2026. This role offers the chance to support the strategic direction of a successful English department within an 1118 setting that places strong emphasis on academic progress, positive behaviour and whole-stud.

Candidates must hold a Gold JIB Card and have a strong understanding of electrical systems. The qualified electricians will perform various electrical installation duties, including 1st and 2nd fix work. Interested candidates can apply with their CV and references.

The ideal candidate will resolve incidents, complete user requests, and deliver project tasks while working with Service Desk and Level 3 teams. Essential skills include experience with Microsoft Windows 10/11 and Intune, knowledge of desktop hardware, and familiarity with networking concepts. A lea

The ideal candidate will have over 3 years of experience and a strong background in Microsoft365 and both Mac and Windows systems. A leading Managed Service Provider in the United Kingdom is seeking a 2nd Line IT Field Support Engineer to provide effective onsite IT support to clients. Responsibilit

Reads, writes, and understands detailed work instructions and basic math skills. Produces heat pipe assemblies for internal and external customers using semi-automated equipment following proper procedures and techniques administered from engineering department using work instructions. Produces heat

Ideal candidates should have a passion for IT and strong communication skills. A technology services provider in the UK is seeking a First Responder Engineer to deliver 1st line IT support to its customers. Responsibilities include troubleshooting IT issues and escalating complex problems.

Responsibilities include managing maintenance tasks for critical building systems, ensuring compliance with health and safety, and developing relationships with clients and staff. The successful candidate will be proactive and detail-oriented in maintaining high standards in a dynamic environment. A

Winners of the Retail Week award for ‘Best Retailer 2024’ (under £250m t/o), and listed in the Sunday Times ‘Best Places to Work’ you really can be sure you’re joining a great brand and employer, trusted by our customers and our colleagues. Excellent analytical skills with the ability to

They're a young and ambitious firm who are certainly no longer a "start-up", having built and shipped and incredibly successful white-label products that are now used by over 500 customers and they haven't even scratched the surface of where they want to take it. You'll step straight into meaningful

Providing 1st and 2nd line desktop, laptop and mobile device support across a variety of systems and services including M365. Supporting the Service Desk Manager you will provide an excellent 1st and 2nd line support service to internal IT users, clients and VIPs. This is front line, customer facing

You will be working with their key customers to solve IT issues and escalate where necessary, but the expectation is that you are able to undertake tasks from 1st to 2nd or potentially 3rd line if possible. You will be working in a really supportive and collaborative team in a welcoming and open env

Candidates should have strong hands-on AWS experience, excellent problem-solving abilities, and a background in operational support. The role involves providing 2nd line support across AWS cloud infrastructure, troubleshooting technical issues, and collaborating with DevOps teams. A leading IT consu

Ideal candidates should have a solid understanding of computing, a background in computer science, and a willingness to learn PowerShell and cloud technologies. In this role, you will provide meaningful 1st and 2nd line support for internal users, gaining valuable experience in a modern IT setup. A

On the job training for systems, hardware and software, including but not limited to, Microsoft Endpoint Configuration Manager/System Centre Configuration Manager, Windows 11, SonicWall Firewalls, Fortinet Switches, and Microsoft Defender for Endpoint. Our core services include support desk, on-site

They're a young and ambitious firm who are certainly no longer a "start-up", having built and shipped and incredibly successful white-label products that are now used by over 500 customers and they haven't even scratched the surface of where they want to take it. You'll step straight into meaningful

Reads, writes, and understands detailed work instructions and basic math skills. Participation and Co-production Support Worker | Participation and Co-production Team | Countywide | Full time. Produces heat pipe assemblies for internal and external customers using semi-automated equipment following

The ideal candidate should possess strong communication skills, technical expertise with Windows, Mac OS, and Office 365, and have a proactive approach to problem-solving. The role involves providing 1st and 2nd line IT support, managing service tickets, and maintaining technical equipment. This pos

You will develop and maintain the Operational Risk framework, ensuring alignment with industry best practices and regulatory expectations, and have detailed working knowledge of RSCA processes. Corporate Banking experience is essential, along with a solid understanding of Operational Risk management

Friendly, professional, and proactive communication skills — both written and verbal. A team mindset and a genuine interest in growing your technical skills. Troubleshoot escalated technical problems across Microsoft 365, Windows Servers, Azure, and networking environments.

Ideal candidates will have experience with VMware, Hyper-V, and M365, along with a driver's license and vehicle. With a competitive salary range of £35,000 - £43,000 per annum, this role involves handling various support queries and maintaining backup solutions. A leading IT services company in th

The role involves providing 2nd/3rd line support across South London, managing incidents and site relationships, and assisting with technology rollouts. Candidates should have 3–5 years’ experience in IT support, strong technical knowledge, and excellent troubleshooting skills. A competitive sal

This role involves handling escalated technical issues, managing helpdesk tickets, and leading IT projects while mentoring junior staff. Ideal candidates will have 3-5 years of IT support experience, strong expertise in Microsoft 365 and Azure, as well as skills in PowerShell scripting. The position

Respond to escalated 1st and 2nd Line technical tickets, swiftly addressing user issues and resolving complex IT incidents. Keep detailed and accurate documentation of all incidents, resolutions, and actions taken to support knowledge sharing and service transparency. Work as part of a close-knit te

Monday to Friday and potential overtime on weekends. Candidates must possess at least an NVQ Level 3 and a valid JIB Gold Card. Interested candidates should submit their CVs for further discussion on the next steps.

Known for its ultra-fast networks and customer-first mindset, the organisation champions innovation, invests heavily in internal talent, and maintains a strong culture of mentorship and progression. Understanding of Microsoft 365 and Azure Sync fundamentals. The team is hiring a 2nd Line IT Engineer

A fast-growing IT consultancy in London is seeking a skilled 2nd Line Field Engineer. The ideal candidate should possess strong technical Microsoft experience, excellent communication skills, and Microsoft Certifications. You will support key clients by tackling diverse technical challenges, resolvi

The role involves providing 1st and 2nd line support, managing tickets, and maintaining IT equipment and systems like Active Directory and Microsoft 365. Candidates should possess strong end-user support skills, experience with troubleshooting hardware, and be effective communicators. This position

Join our client’s dynamic IT team and take your support skills to the next level! This hybrid role (1 week on-site, 1 week remote) puts you right at the heart of fast‑paced IT operations — solving real‑world challenges, improving systems, and making a genuine impact every day. Strong Windows

To attend when invited by the Master and when duty permits all cocktail parties and social and entertaining activities and functions. Inspect all assigned work in progress, and on completion, assure that manpower is utilized to the fullest extent, that work is executed properly in accordance with ac

Providing 1st and 2nd line desktop, laptop and mobile device support across a variety of systems and services including M365. This is front line, customer facing hands on technical role supporting a Windows and M365 environment. Supporting the Service Desk Manager you will provide an excellent 1st a