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Retention & Service Specialist Location: Torquay Hours of Work: 40 hrs pw including weekends Salary: £27,000 plus bonus Optical Express, ACES, THMG and sk:n are focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. With clinics across the UK, Ireland and mainland Europe, we offer a huge variety of exciting career opportunities. The Optical Express, ACES, THMG and sk:n teams work together, collectively, and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. Optical Express are the market leader in Vision Correction Surgery (Laser Eye Surgery and Premium Pay Intraocular Lens Surgery in the UK). As an entity, we treat more patients than all other private providers do put together. Far close on twenty years, Optical Express have delivered in excess of 60% of premium pay Laser and Lens Replacement Vision Correction procedures in the UK and Ireland. ROLE As a Retention & Service Specialist, you play a crucial role in supporting patients through moments of uncertainty, safeguarding their experience and strengthening their confidence in our clinical services. Acting as a key point of contact for patients who may be hesitant, disengaged or considering cancelling their journey, you will provide empathetic guidance, clear information and tailored solutions that address concerns and encourage continuation of care. Through insightful conversations, proactive service recovery and accurate interpretation of patient behaviour and history, you will help reduce cancellations, enhance loyalty and protect the integrity of the patient pathway. This role combines exceptional communication, problem‑solving and relationship‑building skills with strong operational accuracy to ensure every patient receives a supportive, informative and reassuring experience aligned with the organisation’s values of care, trust and integrity. KEY DUTIES • Engage with patients who express hesitation or intent to cancel, using empathetic, confident and persuasive communication to understand concerns and provide solutions that encourage continuation of treatment., • Analyse patient engagement patterns, appointment history and previous interactions to identify early signs of dissatisfaction and implement proactive retention strategies., • Deliver personalised, patient‑focused solutions that address individual needs, clinical considerations and service-related issues to prevent disengagement., • Conduct timely outbound follow‑ups to re‑engage patients, support their progression through the care journey and reduce lapse or cancellation risk., • Accurately document all interactions, concerns, feedback and retention activity within the CRM system to ensure continuity of care and support operational insight., • Collaborate closely with Clinical Services, Operations, Patient Experience and Contact Centre teams to escalate concerns and support end‑to‑end patient resolutions., • Confidently negotiate solutions within agreed parameters (e.g., appointment adjustments, pathway clarity, issue resolution) to support patient commitment., • Facilitate swift resolution of service, booking or process issues, ensuring patients receive accurate information, reassurance and a seamless experience., • Conduct post‑decision conversations with patients who choose not to proceed, gathering valuable insights to improve service delivery and inform future retention strategies., • Uphold strong product, service and clinical pathway knowledge to ensure accurate, confident guidance at every stage., • Represent Optical Express with professionalism, patience and a commitment to delivering an exceptional, patient‑centred service experience., • Ensure all day‑of‑surgery balances are collected efficiently and accurately, following compliance, payment handling standards and financial governance procedures., • Communication & Persuasion - Clear, confident and empathetic communication, with the ability to influence decision‑making, address concerns and guide patients towards positive outcomes., • Customer/Patient Relationship Management - Ability to build genuine rapport, actively listen, demonstrate empathy and provide tailored solutions that support long‑term patient confidence and loyalty., • Problem Solving & Conflict Resolution - Calm, solution‑focused approach when addressing patient issues or concerns, turning negative experiences into positive resolutions through patience and thoughtful problem‑solving., • Negotiation - Skilled in presenting alternatives and negotiating solutions within agreed limits to support both patient needs and organisational goals., • Analytical Thinking - Ability to interpret trends in patient behaviour, identify risk indicators and apply insights to inform proactive retention strategies., • Resilience & Emotional Maturity - Maintains professionalism during challenging conversations, shows emotional intelligence and remains composed in fast‑paced, high‑volume environments., • System & Process Proficiency - Competent in using CRM and booking systems, ensuring accurate documentation, efficient workflow management and data protection compliance., • £27,000 salary plus bonus, • State of the art, modern working environments, • 29 days annual leave, • Free Laser Eye Surgery and Intraocular Lens Surgery, • Free eye tests, • Discounted prescription eye wear and sunglasses and other group products & procedures., • Generous Optical Express friends and family discount scheme

A leader, a grafter, and a holiday fun maker! This sums up our Children's Activity Leaders. Childrens Activity Leader - Summer 2026 - Various Mediterranean Resorts. A passion for an active lifestyle and the desire to inspire the children to get stuck into our activity programme.

Group Leader - Easter - Barnet, London. Group Leaders create a fun, welcoming and supportive environment for children aged 6–9. Through clear communication, enthusiasm and a nurturing approach, Group Leaders ensure children grow in confidence, make friends and enjoy a memorable camp experience.

Activity Leader contracts are seasonal roles based on a minimum of 4 days per week with. Activity Leaders play a key role in creating a fun, welcoming and supportive camp environment for children aged 4–14. Through delivering exciting activities, building positive relationships, and providing exce

Casual After School Club Activity Leader - Highgate.

Group Leaders (10+) play a vital role in supporting older children at camp, creating a safe, structured, and engaging environment tailored to their age group. Through clear communication, active supervision and a supportive approach, Group Leaders ensure every child enjoys a rewarding and memorabl

A leading outdoor adventure company in Bedford is seeking an experienced Ultimate Survival Camp Leader for the Summer season. Applicants should possess strong leadership skills and experience in outdoor adventure programmes.

Group Leaders (10+) play a vital role in supporting older children at camp, creating a safe, structured, and engaging environment tailored to their age group. Through clear communication, active supervision and a supportive approach, Group Leaders ensure every child enjoys a rewarding and memorabl

A summer program provider is looking for Pastoral and Activity Leaders to support students aged 15-18 in London.

Early Years Group Leader- Summer - Barnet, London. Early Years Group Leaders play a central role in delivering a safe, nurturing, and engaging camp experience for our youngest children. Maintain a safe, clean, and inviting environment by setting up and keeping the base room tidy, hazard-free and e

Prepare and lead afternoon and evening activities and/or Premium activities, giving thought to staging to ensure all students enjoy each activity. Previous experience of running an activity/leisure programme. Development of your social, relationship and leadership skills.

Activity Leader - Easter - Barnet, London. Activity Leader contracts are seasonal roles based on a minimum of 4 days per week with. Activity Leaders play a key role in creating a fun, welcoming and supportive camp environment for children aged 4–14.

An MLA Activity Leader goes beyond just ensuring safety and well‑being and promoting the welfare of students and adhere to, and comply with the MLA Safeguarding Policy. Residential Activity Leaders GBP 540 weekly. Experienced Activity Leaders should be open to provide guidance and actively help pe

Maintain a safe, clean, and inviting environment by setting up and keeping the base room tidy, hazard-free and ensuring all activity spaces and equipment are safe, fit for purpose and packed away appropriately. Deliver high-quality activity sessions by following the daily timetable and using avail

Returning Activity Leaders will receive a bonus of GBP 150 after completing their full 4‑week contract. Experienced Activity Leaders should be open to provide guidance and actively help peers seeking professional development. UK RESIDENTIAL ACTIVITY LEADER.

Group Leader 10+ - Summer - Barnet, London. Group Leaders (10+) play a vital role in supporting older children at camp, creating a safe, structured, and engaging environment tailored to their age group. Through clear communication, active supervision and a supportive approach, Group Leaders ensure

A local educational institution in York seeks a Breakfast and After School Club Assistant to manage the day-to-day organisation of care for school-aged children.The successful candidate will ensure children have fun, engaging activities in a safe environment.Qualifications desired include Level 2 or

Group Leaders create a fun, welcoming and supportive environment for children aged 6–9. Through clear communication, enthusiasm and a nurturing approach, Group Leaders ensure children grow in confidence, make friends and enjoy a memorable camp experience. Deliver the daily activity timetable, en

A leading educational summer program provider is seeking Activity Leaders to create engaging environments for students during summer. Candidates must demonstrate strong communication and leadership skills, ensuring safety during activities and excursions.

Group Leader - Summer - Barnet, London. Group Leaders create a fun, welcoming and supportive environment for children aged 6–9. Through clear communication, enthusiasm and a nurturing approach, Group Leaders ensure children grow in confidence, make friends and enjoy a memorable camp experience.

A thriving independent school in Greater London is seeking an enthusiastic Activity Leader for its holiday club.

Activity Leader - Summer - Barnet, London. Activity Leader contracts are seasonal roles based on a minimum of 4 days per week with. Activity Leaders play a key role in creating a fun, welcoming and supportive camp environment for children aged 4–14.

A leading language provider in the UK seeks an Activity Leader for a summer role to manage activities for international students.

A child-focused activity provider in Elmbridge is seeking an Ultimate Survival Instructor for summer activities.

A youth activity organization in the UK is seeking enthusiastic leaders for a temporary position. Strong leadership and communication skills are essential for this role.

Survival Leaders are responsible for the successful delivery of our outdoor adventure programme, Ultimate Survival. Survival Leaders are responsible for the welfare and safety of children on-site, ensuring the camps’ adherence to policies and procedures, and acting as a contact for key stakeholder

An organization focused on youth empowerment seeks an Activity Leader for its summer camp in Devon, England. Ideal candidates should have experience in leadership and creating inclusive environments. Join us in fostering dialogue and cultivating future leaders.

Make sure every activity and trip runs safely and smoothly.

ANGLO Leaders (ALs) are responsible for planning and running a fun, engaging leisure programme for teenagers. Leading well-organised activity sessions (sports, discos, games, crafts etc. Reporting to and liaising with the Activity Manager.

Following scripts, choreography and music, the role of the Ultimate Performance Leader is to deliver outstanding performing arts to small groups of 7 to 12 year‑olds, through a melody of musicians, showcasing their talents! You will be responsible for managing, motivating and supporting your Perfo

This role involves managing a diverse program to encourage activity for all age groups. A leading leisure operator in Greater London is seeking a Health, Wellbeing & Activity Manager to lead the implementation of health strategies at the London Aquatics Centre.

UK NON-RESIDENTIAL ACTIVITY LEADER. Returning Activity Leaders will receive a bonus of GBP 150 after completing their full 4-week contract. Non Residential Activity Leaders GBP 13/h.

A leading childcare organization in Westminster is looking for a Casual Breakfast and After School Club Activity Leader to deliver exciting activities for children aged 4–11.

A premium health and wellness group in the UK seeks a Family Activity Supervisor to lead children’s activities with enthusiasm and structure. The ideal candidate will have strong leadership and communication skills, ensuring all activities meet safety standards.

As an Activity Leader, you’ll enjoy a dynamic and flexible work schedule designed to meet the exciting demands of our programme. Activity Leader Non-Residential. Non Residential Activity Leaders GBP 13/h.

This is a great opportunity to develop leadership skills in a fun and multicultural environment. Liaises with co‑leaders and the Activities and Events Manager to discuss how to improve future activities, events, ceremonies and day trips.

The Activity Leader Job Description is available to view here. The role of Activity Leader is to create activities are intentional in featuring dialogic elements which complement the Camp dialogue curriculum and are fun, engaging and inclusive. Seeds of Peace is a nonprofit organization that develop

Become a Local Delivery Driver with Evri: Join One of the UK’s Biggest Courier Networks.Download the Evri Courier Community App on the App Store or Google Play for a quicker, easier application process or click the apply now button to start your application.Looking for a fresh start

Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Cleaner - Temple Herdewyke.We're currently recruiting a part time Cleaner to join our cleaning and facilities teams for Defence, contracted to 30 hours per week.As one of our dedicated Cleaners, you will help to deliver on our promise to always create the best and brightest expe

Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun.Forget stuffy hotels built around formality, pomp and ceremony.We create lively, modern spaces for our guests to work, eat, relax, play and exercise.With hotels and leisure clubs Aberdeen to Bo

Cleaner - Wyton.We're currently recruiting a permanent casual Cleaner to join our cleaning and facilities teams for Defence, contracted to 0 hours per week.As one of our dedicated Cleaners, you will help to deliver on our promise to always create the best and brightest experienc

Position: Accommodation Cleaner.Type: Part-Time / Seasonal - working Mondays and Fridays.Join our One Great Team here at Haven as an Accommodation Cleaner, where you'll help create spotless, welcoming spaces for our guests to enjoy their next adventure!.We're looking for reliable, detail-focused tea

Type: Full-time / Part-Time / Seasonal.Join our One Great Team here at Haven as a Venue Cleaner, where you'll help create spotless, welcoming spaces for our guests to enjoy their next adventure!.We're seeking reliable, detail-oriented team members to keep our holiday park facilities shining.If you t

Job IntroductionCooking OperativeHourly rate £14.Shift PatternMonthly Rotation: 3 weeks working 3 x 12 hours, 1 week working 4 x 12 hours (rotating days & nights 05.Why 2 Sisters?When you join 2 Sisters, you will become part of one of the UK’s largest food manufacturers, with an annual turnover o