Returns Coordinator
hace 7 días
Stoke-on-Trent
Our client, a leading and expanding manufacturing organisation, established for over 30 years in Tamworth, is seeking Returns Coordinator to join their well-established team. You will take ownership of debit and returns processes, ensuring smooth resolution of queries while delivering excellent internal and external service. Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck. Salary is up to £26,000 depending on experience. Please note this is an office-based position. Benefits include 31 days holiday including Bank Holidays - Holidays increase with service to 25 days plus Bank Holidays, Paycare - A Healthcare Cash Plan (Discounts available and access to a 24-hour Doctor), Life Assurance x 2 and up to 5 days extra unpaid holiday available at a salary sacrifice. Your key responsibilities include: • Coordinate debit entries and credits accurately within the ERP system, • Enter all debit notes (emailed and posted) promptly and accurately, • Monitor and manage the Returns inbox, ensuring all queries are handled efficiently, • Run credits from the ERP system and ensure correct documentation, • Scan and archive debits and supporting paperwork, • Manage incoming debit queries (internal and external) via phone and email, • Liaise with Carriers, Quality, Admin and Customer Service teams to organise collection of faulty goods, • Work closely with Customer Service and Sales teams on stock cleanse debits and compensating orders, • Investigate mis-picks and pricing discrepancies in collaboration with relevant departments, • Coordinate faulty returns and liaise with Quality for fault testing, • Handle POD (Proof of Delivery) requests from carriers, • Work with Credit Control to resolve returns impacting invoice payments, • Proactively chase outstanding returns and queries to meet targets and deadlines, • Produce reports, maintain accurate log histories and track outstanding debits, • Previous experience in a busy Customer Service, Returns or Administration role preferred, • Working knowledge of Word, Outlook, Excel and ERP systems (P21 experience advantageous), • Confidence handling phone and email enquiries professionally, • Highly efficient with exceptional attention to detail, • A strong communicator, both written and verbal, • Comfortable working in a fast-paced, high-volume environment, • Able to work independently while contributing positively to a team, • Skilled at managing time, prioritising tasks and meeting deadline