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Responsibilities Join a global organisation as a Senior Pensions Administrator and make an impact. If you have exceptional attention to detail, a passion for customer satisfaction, and thrive on meeting service level agreements, this role is for you. Aon can offer you clear career progression and ongoing development. Hybrid working – 50% from home, 50% in our Birmingham office At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. • Being a SME for processes, clients, systems, and tools and being proficient in processing and checking., • Monitoring team activity and coordinating workload in line with SLAs by organizing, prioritising, and making effective workload allocation decisions., • Producing and analysing reports as required for internal and external clients and requirements., • Identifying issues with processes handled in teams and driving a process to find and implement solutions., • Implementing changes to tools and documentation needed to support effective service delivery., • Increasing the level of processing knowledge and driving continuous improvement in all areas of processing., • Writing and maintaining knowledge documents, keeping them up to date and incorporating changes to legislation., • Sharing best practice with colleagues through process and tool training., • Taking part in both internal and external audits., • Being a role model in the team by giving constructive feedback to colleagues to improve performance and supporting the Manager., • Coordinating and participating in projects that will impact the work of teams and domains., • Pensions administration experience, • Team player, who can work to deadlines., • Good communication skills, including verbal and written. (by phone and in person), • Numerically competent, • Attention to detail and commitment to provide ongoing quality., • Discretionary bonus, • Pension and life assurance scheme, • Private medical care, • Cycle to work scheme., • Virtual GP and employee assistance programme., • Workplace savings scheme Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email

Join our Dudley Team! Creative Support is seeking an enthusiastic and experienced Team Leader with a strong understanding of learning disabilities, physical disabilities, complex health needs and autism. This is an exciting opportunity to join our dedicated team in the Dudley area, leading high-quality supported living services. About the Role We are looking for a compassionate and motivated Team Leader to support four wonderful ladies who live together in a welcoming bungalow with a beautiful garden in Stourbridge. All are wheelchair users with complex health needs, including dysphagia and epilepsy, and each has a unique personality, interests, and aspirations. Your role will be to lead and inspire a dedicated staff team, ensuring the delivery of person-centred support that promotes dignity, independence, and wellbeing. You'll create an environment where the ladies can thrive - enjoying life at home, in their garden, and making the most of opportunities in the community. Coordinating personalised support • Lead the delivery of care and support for four ladies living together in a bungalow with a lovely garden, ensuring every aspect of their daily lives is guided by their needs, choices and preferences. This includes safe administration of medication, emotional reassurance, support with mobility and personal care, and enabling them to enjoy meals, activities and community outings. Inspiring and supporting your team • Supervise, coach and motivate staff, volunteers and students to deliver compassionate, high-quality care. Provide clear direction, constructive feedback and ongoing development so that every team member feels confident and capable in their role. Championing safeguarding • Ensure safeguarding measures are always in place to protect the ladies, making sure that staff understand, follow and uphold policies and procedures that keep people safe. Lead by example in promoting a culture of vigilance and accountability. Building strong partnerships • Promote excellent customer care by maintaining positive, professional relationships with the ladies' families, health professionals and partner agencies. Ensure communication is open, transparent and respectful at all times. Nurturing relationships • Develop and sustain meaningful, trusting relationships with each of the ladies, recognising their individual personalities, cultural backgrounds and interests. Create an environment where they feel valued, respected and empowered to live fulfilling lives. What We Offer A comprehensive induction and access to our award-winning Creative Academy , which provides an extensive range of training opportunities. Continuous professional development , including the chance to work towards recognised qualifications such as a Diploma Level 5 in Health and Social Care . A commitment to investing in our people - our Training and HR Department are proud to hold Investors in People Platinum status , a mark of our dedication to supporting and developing our staff. Ongoing support and guidance from experienced managers who are committed to your growth and success. A genuinely rewarding role where you will make a real difference in the lives of four inspiring women every day. Vacancy Reference Number: 83991 . Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS. We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded. Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK. TPBN1_UKTJ