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Senior IT Service Manager Pay up to £68,205, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. We're looking for a Senior IT Service Manager to lead ITSM operations for over 18,000 users in our Digital Workspaces Directorate. You'll drive service excellence, optimise processes across Incident, Problem, and Change Enablement, and ensure compliance with ITIL4 standards. This is a strategic leadership role where you'll embed ITSM principles, manage stakeholder relationships, and champion continuous improvement. If you're passionate about delivering seamless IT services and shaping future standards, we'd love to hear from you. DWP. Digital with Purpose. We are looking for a Senior IT Service Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? IT Service Management Expertise - Proven track record as an experienced Service Management professional with a solid understanding of ITSM frameworks, including ITIL v4 Foundation as a minimum. Team Leadership & Delivery - Demonstrable experience in managing teams to achieve defined business objectives, ensuring alignment with organisational goals. Product Environment & Agile Knowledge - Experience working within a product-focused environment with a strong working knowledge of Agile methodologies and their application in service delivery. Stakeholder & Supplier Management - Significant experience in building and maintaining effective relationships with senior stakeholders and suppliers within a service management context, including managing conflicting priorities and expectations to achieve service goals. You and your role We're looking for a Senior IT Service Manager to lead an IT Service Management (ITSM) team within our Digital Workspaces Directorate. This is a critical role, responsible for managing IT services consumed by over 18,000 users. You'll provide strategic leadership, ensuring services align with organisational goals and digital strategy, while driving a culture of service excellence and continuous improvement. In this role, you'll lead service operations across core ITSM practices including Incident, Problem, and Change Enablement. You'll optimise end-to-end processes, define ITSM solutions for products, and ensure compliance with ITIL4 and governance frameworks. You'll also support product teams in embedding ITSM principles throughout the lifecycle, ensuring new services transition seamlessly into business-as-usual. You'll act as a point of escalation, engage with stakeholders up to director level, and provide meaningful insights through management information. While this isn't a technical role, familiarity with technical concepts will help you succeed. ITIL v4 Foundation certification is required. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Blackpool and Manchester., whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of up to £68,205 Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. And we have an award-winning environment and culture: DWP have been recognised as 2024 Diversity Employer of the Year at the Computing Women in Tech Excellence awards Diverse and Inclusive Leadership at Digital Leaders Awards. Commended as Best Place to Work in Digital category in the Computing Digital Technology Leaders awards 2025 Recognised as one of the Best Public Sector Employers at 2025 Women In Digital Awards Process: We know your time is valuable so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application TPBN1_UKTJ

London Business School are excited to be recruiting for an agile and experienced Senior Business Analyst to join Technology on a FTC basis until July 2027. Working as part of the Aware to Admit Project Delivery Team, this role is responsible for translating high level design or business requirements into detail specifications and then supporting these specifications as Software Developers, Testers and Application Support team members use them to support the implementation and operation. Where appropriate, maintain and take full ownership of Application and Data Design catalogues, including Services and Interfaces. Supporting design and implementation phase, and successful delivery and rollout of Salesforce solution working closely with business stakeholders to define objectives. Preparing documentation making clear recommendations to enable strategic decisions. Working with agile delivery team and being experienced in agile delivery, you will be the bridge between the business and the development team. Please note this is a fixed-term contract until July 2027. • Apply specialist Business Analyst expertise and technical knowledge to define processes, escalating queries or tasks if outside own technical knowledge., • Respond to requests from all stakeholders, providing specialist advice to deliver the information they require and provide an excellent service., • Design and develop documentation and policy guidance, for use in the provision of an efficient and effective business support service., • Partner with Aware to Admit project team to understand their business goals and provide them with professional or technical advice, sharing expertise and information to support effective decision making., • Extract data from multiple sources, check its integrity and produce reports for use by management., • Work closely with Product Owner, Project Manager, Scrum Master and development team to prioritise backlog items., • Develop and enhance relationships with stakeholders across the School to facilitate improved communication, support implementation of change programmes, and to monitor the level of satisfaction with service delivery., • Collaborative team player with excellent organisation and clear communication skills., • Senior BA/PO experience with a strong attention to detail., • Transformation experience working in agile, with strong stakeholder management skills., • UAT implement salesforce., • Ability to own tasks and escalate appropriately., • Experience using UML, experience in BPMN desirable., • Understanding of domain architectures (Business, Application, Data, Technology)., • Awareness of current trends in technology (e.g Acloud)., • A professional manner and ability to develop effective working relationships with colleagues, clients and third parties., • Interest in Application or Enterprise Architecture London Business School; a global and vibrant business community basedin two of the world's most dynamic cities, London and Dubai. It'swhere extraordinary minds and diverse perspectives connect, to have aprofound impact on the way the world does business and the waybusiness impacts the world. We offer best in class hybrid learning toour students and participants, whilst creating a flexible, su..., • Generous annual leave of 27 days plus extra between Christmas and New Year, • Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution), • Free onsite gym and swimming pool, • Amazing range of professional development to support your career path, • Enhanced cycle to work scheme, • Wellbeing offering to support your physical, mental and financial health, • Up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill. All enjoyed in a Smart (hybrid) Working environment so we’re looking forward to discussing how, where and when you might work best to deliver in your new role.We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

We are looking for an experienced Team Leader to join our dedicated team and help develop and coordinate our learning disabilities supported housing schemes and domiciliary services across Blackpool. As a Team Leader, you will be at the forefront of our leadership team, ensuring the effective delivery and daily operational management of our services. You will be responsible for leading a team of staff, providing supervision, coaching, performance management, and support to staff, volunteers, and students. You will ensure the provision of person-centred support that enables customers to maintain their independence, enhance their wellbeing, and enjoy opportunities for personal development. Your role includes overseeing the deployment of staff to meet individual needs and preferences within available resources, identifying training needs (both mandatory and service-specific), and maintaining accurate records. You will respond to referrals, undertake initial assessments of need, and ensure all service users have co-produced support plans and designated Key Workers. Establishing clear goals and pathways towards greater independence for service users, you will organize regular person-centred reviews, putting each person's views and journey at the heart of planning and decision-making. Working closely with local multi-disciplinary teams and community-based agencies, you will provide holistic, wrap-around support. You will maintain high standards of environmental safety and quality, ensuring a welcoming and inclusive atmosphere. Facilitating service user engagement, involvement, and peer support, you will implement robust quality monitoring methods and provide key performance indicators, identifying and planning necessary actions. You will provide exceptional customer care, proactively communicate with stakeholders about risk management and the welfare of the people we support. Your strong ethical duty of care and commitment to safeguarding vulnerable individuals will be at the core of your work. If you're interested in this opportunity and would like to discuss it further, please contact Neil Maguire, Area Manager via 07870 679 389 or by email: . Vacancy Reference Number: 91071 Applications for this role must be submitted via the Creative Support website using the above vacancy reference number Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Annual Leave and company paid enhanced DBS. We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded. Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK - This post will not be open to Sponsorship under the UKVI scheme , and we are unable to accept applicants with Skilled Worker Visas . Application Instructions: In order to apply, please read the job description and then complete the online application form using the links above. You can also download a copy of our application form using the links above. Completed Application Forms must be submitted to our Head Office address (below) or emailed to to be considered for the vacancy. If you have not received a response to your application within 10 working days of the closing date please accept this as notification of an unsuccessful application. Unsuccessful applicants must wait 6 months before reapplying. If you require any advice on completing your application form, please call us on 0161 236 0829. Recruitment Department, Creative Support Ltd, Wellington House, 131 Wellington Road South, Stockport, SK1 3TS TPBN1_UKTJ