UK Team Leader (Chain 2 & 3)
2 days ago
Windsor
Department: UK Retail Location: Windsor (WDS) Compensation: £13.27 / hour Description Are you a confident and passionate leader with a knack for motivating teams to deliver their best? Do you thrive in a fast-paced retail environment where exceptional customer service, innovative visual merchandising, and operational excellence are key? If so, Mountain Warehouse has the perfect opportunity for you! We’re looking for a Team Leader to guide and inspire our retail team to exceed targets while creating a welcoming, vibrant shopping experience that leaves a lasting impression on every customer. Key Responsibilities Leadership & Team Development: • Foster a collaborative and supportive team environment, uniting colleagues around shared goals., • Drive continuous growth by coaching, training, and mentoring your team., • Keep your team informed and engaged through clear, open communication., • Empower your team with up-to-date product knowledge to meet customer needs confidently. Operational Excellence: • Uphold impeccable shop floor standards, ensuring stock presentation, ticketing, and organisation are on point every day., • Oversee daily store operations, including opening and closing duties, to ensure smooth workflows., • Lead engaging visual merchandising efforts to create a clean and inviting space for customers and colleagues alike., • Prioritise Health & Safety, safeguarding the wellbeing of your team and customers. Sales & Performance: • Motivate your team to meet and exceed sales targets and KPIs., • Identify growth opportunities for team members and suggest strategies for their development. Customer Experience: • Set the standard for exceptional customer service and ensure it’s delivered consistently., • Resolve customer concerns promptly and professionally, creating memorable shopping experiences., • Represent the Mountain Warehouse brand with enthusiasm and professionalism., • Build connections within the local community, enhancing the store’s personal and welcoming atmosphere. We Would Love To Meet Someone Who Is • Passionate about delivering outstanding customer service., • A confident and reliable motivator, with a talent for inspiring others., • Experienced in all areas of retail, from stock control to visual merchandising., • A strong communicator who can engage at all levels and provide constructive feedback., • Proactive and results-driven, with a track record of setting and achieving goals., • Approachable, trustworthy, and a natural team player., • Skilled at problem-solving within company guidelines and policies. What's in it for you? • Monthly Bonus Scheme: A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary, • 50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance, • 28 days annual leave, including Bank Holidays, • Access to Employee Assistance Programme, and a Colleague Hardship Scheme, • Generous Colleague Referral Incentive, • Auto-enrolment Pension scheme, • A stable, successful and supported environment, • Length of service awards You're not just working in a store; you're shaping an experience and creating a legacy. Embrace the adventure, for you are the driving force of positive change!