Service Advisor
9 days ago
Guildford
SERVICE ADVISOR Location: Guildford Salary: £32,000 Basic Salary | OTE £38,000 Hours: Monday to Friday, 8:00am - 6:00pm (One Early Finish Per Week) | Saturday on Rota Job Type: Full-Time, Permanent Looking for a role where your customer service skills are recognised, your earning potential is rewarded, and your career can continue to progress? If you're an experienced Service Advisor looking to join a successful main dealership, this is an excellent opportunity to become part of a professional and supportive aftersales team. Offering a competitive salary, achievable bonus, excellent employee benefits, and genuine opportunities for career progression, this role is ideal for someone who enjoys delivering exceptional customer service in a fast-paced environment. As the first point of contact for customers, you'll play a key role in ensuring every customer receives a first-class experience while helping to maximise workshop efficiency and aftersales performance. • £29,000 Basic Salary, • OTE £35,000, • Generous Annual Leave, Increasing with Length of Service, • Enhanced Family Leave, • Techscheme for Discounted Technology Purchases, • Eyecare Vouchers, • Smart Health - 24/7 GP & Wellbeing Support, • Dental Insurance, • Optional Critical Illness Cover, • MyView PayNow - Access Your Earned Pay Early, • Free Will Writing Service, • Flexible Life Assurance, • Partner Life Assurance, • Discounted Gym Memberships, • Travel Insurance, • Home & Technology Vouchers, • Retail & Lifestyle Discounts, • Ongoing Training & Career Development, • Full-Time, Permanent Position As a Service Advisor, you'll be responsible for delivering an outstanding customer experience while ensuring the efficient day-to-day operation of the service department. • Booking customer vehicles in for servicing, maintenance, and repairs, • Ensuring efficient workshop loading by liaising closely with the workshop team, • Keeping customers informed throughout the repair process, • Advising customers on additional work required and associated costs, • Upselling service plans, maintenance work, and aftersales products where appropriate, • Preparing estimates, invoices, and service documentation accurately, • Working closely with Technicians to ensure vehicles are completed on time, • Delivering exceptional customer service from vehicle check-in through to collection We're keen to hear from candidates who can demonstrate: • Previous experience as a Service Advisor within the automotive industry, • Experience using Kerridge, 1Link, Pinnacle, or a similar Dealer Management System (DMS), • A proven track record of upselling additional work, service plans, and aftersales products, • Excellent communication and customer service skills, • Strong organisational skills with the ability to prioritise workload effectively, • A positive, professional, and team-focused attitude, • Full UK Manual Driving Licence (subject to licence checks), • Right to work in the UK (sponsorship is not available), • Alternative job titles may include: Service Advisor, Senior Service Advisor, Aftersales Advisor, Customer Service Advisor, Service Reception Advisor or Automotive Service Advisor. #J-18808-Ljbffr