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Behaviour mentor jobs in United Kingdom

  • Credit Controller
    Credit Controller
    10 days ago
    £38000–£42000 yearly
    Full-time
    Brentford

    Job Specification: Senior Credit Control Officer Reports to: [Head of Finance] Team: Financial Solutions / Arrears Management Location: Brentford or Harlow People responsibility: Initially none, but expected to take on leadership responsibilities as the function scales. Role Purpose The Senior Credit Control Officer is responsible for the end-to-end management of arrears, repayment solutions, and debt recovery activities across the Credit Union. The role ensures that members in financial difficulty are treated fairly and ethically while protecting the organisation’s financial position, minimising loan losses, and ensuring compliance with regulatory expectations. This is a senior, analytical, and member-focused role requiring strong judgement, excellent communication skills, and the ability to balance commercial, regulatory, and ethical considerations. Key Responsibilities 1. Arrears Management & Member Engagement • Monitor the loan book daily/weekly to identify emerging arrears and potential high-risk accounts., • Contact members in arrears via phone, email, SMS and written communication to understand circumstances, provide support, and agree appropriate repayment solutions., • Conduct affordability assessments (aligned with FCA and industry standards) to determine realistic repayment plans, forbearance, or restructuring options., • Manage sensitive conversations with members in financial difficulty in a compassionate, ethical, and solutions-oriented manner., • Oversee the process for rescheduled or re-written loans, ensuring consistent application of internal policies. 2. Credit Control Strategy, Policy & Process • Develop, update and embed Credit Control policies, procedures, and workflows in line with regulatory expectations, internal risk appetite, and best practice., • Identify control gaps, improve processes, and introduce new tools and technologies to enhance arrears collection efficiency and member experience., • Ensure all member-facing teams understand basic credit control processes and can provide accurate information to members. 3. External Debt Collection Oversight • Determine when accounts should transition from internal arrears management to external debt collection, based on risk appetite, cost/benefit analysis, and member circumstances., • Act as the primary liaison with third-party Debt Collection Agencies (DCAs), monitoring:, • performance KPIs,, • recovery rates,, • compliance with ethical and regulatory standards,, • value for money., • Review DCA performance data and recommend continuation, escalation, or termination of mandates. 4. Financial Analysis & Loan Loss Provisions • Analyse arrears trends, delinquency migrations, roll rates, and recovery patterns to identify emerging risks., • Provide monthly reporting for management and the Board on arrears, collections performance, and expected credit losses (ECL)., • Work closely with Finance to:, • calculate and validate loan loss provisions,, • understand the impact of write-offs on P&L,, • forecast impairment and recovery levels., • Contribute to stress testing, scenario analysis, and forward-looking risk assessments. 5. Data & Reporting • Maintain accurate and detailed member account notes, arrears records, and repayment agreements., • Produce high-quality management information, including:, • arrears by ageing category,, • new delinquencies vs cures,, • repayment plan performance,, • DCA outcomes,, • provisions and write-offs,, • Consumer Duty-aligned outcomes analysis., • Support quarterly and annual reporting requirements, including materials for the Board, auditors, and potential investors. 6. Risk, Compliance & Conduct • Maintain up-to-date knowledge of regulatory expectations relating to credit control, Consumer Duty, forbearance, fair treatment of customers, and debt collection., • Ensure all arrears and collections activity remains compliant with FCA Handbook, CONC, and internal policies., • Handle member complaints relating to arrears or collections promptly, fairly, and in line with internal complaints procedures., • Demonstrate high standards of integrity, professionalism, and ethical judgement in all member interactions. 7. Team & Leadership (as the function grows) • Support the training, coaching, and development of junior team members., • Help design team structure, performance metrics, and workflow standards for a growing arrears management function., • Provide cover for the Head of Finance or Risk & Compliance Manager as needed on credit-related matters. Person Specification Essential Skills & Experience • Significant experience in credit control, arrears management, or collections within a financial services organisation (bank, credit union, building society, or FCA-regulated lender)., • Strong understanding of ethical and responsible lending practices., • Experience conducting affordability assessments and agreeing repayment solutions., • Strong analytical capability, with the ability to interpret financial and member data to drive decisions., • Excellent communication and negotiation skills, including the ability to manage sensitive conversations., • High proficiency in Excel and core Microsoft applications., • Experience managing relationships with external service providers or debt collectors., • Proven ability to balance commercial objectives with fair customer outcomes. Desirable • Experience working within a credit union or similar mutual financial institution., • Understanding of IFRS 9 impairment principles (or willingness to learn)., • Experience building or improving credit control processes or systems., • Experience in team leadership or mentoring. Qualifications Essential • A finance-related qualification or equivalent relevant industry experience. Desirable • Additional credit management, financial analysis, or regulatory qualifications (e.g., CICM, CeMAP, or similar). Conduct Rules (FCA) You must: • Act with integrity., • Act with due skill, care and diligence., • Be open and cooperative with the FCA, PRA, and other regulators. Values & Behaviours • Ethical, member-focused and compassionate., • Highly organised and reliable., • Analytical and commercially aware., • Calm under pressure, able to manage complex or sensitive cases., • Collaborative team player who contributes to a strong risk culture.

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  • Tutor
    Tutor
    12 days ago
    £10–£20 hourly
    Part-time
    London

    Go Tutor Tuition Centre – Now Recruiting Tutors for New North West London Branch We are excited to announce the opening of a new branch of Go Tutor Tuition Centre in North West London and are looking to build a strong team of dedicated tutors to support our growing community of learners. We are recruiting for: • Maths Tutors (KS1–GCSE), • English Tutors (KS1–GCSE), • Science Tutors (Biology, Chemistry, Physics – KS3–GCSE), • 11+ Entrance Exam Tutors (Verbal, Non-Verbal, Maths, English) About the Role As a tutor at Go Tutor Tuition Centre, you will: • Deliver high-quality small-group or 1-to-1 lessons following the UK curriculum., • Plan and prepare engaging, structured sessions tailored to each student’s needs., • Assess students’ strengths and gaps and provide clear, constructive feedback., • Track progress and contribute to individual learning plans., • Help students build confidence, exam technique and strong study habits., • Maintain a positive, professional classroom environment., • Communicate effectively with parents/guardians and the Centre Manager when required., • Uphold Go Tutor’s safeguarding, behaviour and professional standards at all times. Most sessions will take place after school, evenings and weekends, so flexibility to work during these times is important. What We’re Looking For Essential: • Strong subject knowledge in Maths, English, Science or 11+ (this is compulsory)., • Excellent spoken and written English., • Ability to explain concepts clearly and in a student-friendly way., • Reliable, punctual and highly organised., • Professional, positive attitude and a genuine passion for education. Preferable: • Previous experience in tuition, teaching, mentoring or working with children/young people., • Experience with UK National Curriculum, GCSE and/or A Level specifications., • Experience preparing students for 11+ or other entrance exams (for 11+ tutor roles)., • Qualified Teacher Status (QTS) or teaching-related qualifications (desirable but not essential)., • Experience working in a tuition centre or school environment. All tutors must be willing to undergo an enhanced DBS check or provide a recent one, in line with our safeguarding policies. Why Join Go Tutor? • Opportunity to be part of a new, growing centre in North West London., • Supportive management and a friendly, professional team., • Well-resourced classrooms and structured programmes., • The chance to make a real difference in students’ lives and outcomes. We look forward to hearing from committed, knowledgeable tutors who share our passion for helping students succeed.

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    No experience
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