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Supplier Manager (PR/007211) Location: Solihull Role Type: Hybrid Salary: up to £55,000 – £65,000 + benefits We’re hiring for a client, a growing managed service provider, to lead Strategic Supplier Relationship Management (SRM) across key vendors and carriers. The role will focus on building scalable supplier frameworks, driving performance, and ensuring operational and service excellence across the business. Key Responsibilities • Lead SRM programs across 6–8 strategic suppliers to drive performance, alignment, and value, • Build and maintain strong supplier relationships across the organisation, • Collaborate with Operations, Sales, Legal, and Risk teams on supplier strategy and performance, • Support contracts and procurement processes as needed About You • Experience in supplier management, SRM, or procurement programs, • Exposure to both Telecoms and IT environments, with knowledge of key carriers/vendors (BT, Sky, Cisco, Fortinet), • Strong analytical, relationship management, and cross-functional collaboration skills Benefits Include • Competitive salary and benefits package, • Remote-friendly working with office presence once per week, • Career growth opportunities as the business scales and acquires new companies, • Collaborative and high-performing team environment If this role aligns with your experience, please get in touch with Alan Smith at alan.smith@arguilesearch.com

Service Delivery Manager Location: Digbeth, Birmingham (with potential relocation to the outskirts of Birmingham/surrounding areas in the near future). Frequent travel to customer sites, many in London. Salary: £30,000 - £35,000, dependent on experience Employment Type: Full Time, Permanent Probation: 6 Months This role will be primarily office-based throughout the probationary period. Following successful completion of probation, there may be the opportunity for a hybrid working arrangement. A full UK driving licence and access to your own vehicle is advantageous due to occasional offsite customer meetings and future office relocation plans. About the Role We are looking for a highly organised and customer-focused Service Delivery Manager to join our growing team. The successful candidate will be responsible for managing customer relationships, coordinating service delivery, supporting project implementations and acting as a key liaison between customers, suppliers and internal engineering teams. This role is ideal for someone with previous experience managing customer accounts within a fast-paced technology, telecommunications or managed services environment who enjoys building strong customer relationships and delivering exceptional customer experiences. Whilst the role is customer-facing, a strong technical understanding of telecommunications and networking is essential to effectively support customers and coordinate technical delivery. About the Business Bluemineral delivers telecommunications, connectivity, networking and managed technology services to construction and commercial clients across the UK and is experiencing significant growth, creating an opportunity for a Service Delivery Manager to join the team. Key Responsibilities Customer Account Management • Act as the primary point of contact for a portfolio of customer accounts, • Build and maintain strong customer relationships through regular communication and service reviews., • Manage customer escalations and ensure timely resolution of service issues., • Identify opportunities to improve customer satisfaction and service delivery., • Maintain accurate customer records and account documentation. Service Delivery & Customer Success • Ensure customer support requests are managed and progressed effectively alongside the Service Desk team, • Monitor service performance and coordinate activities required to meet customer expectations., • Work closely with internal engineering teams to ensure successful delivery of services., • Support service reviews and customer reporting activities., • Proactively identify and mitigate risks impacting customer services. Supplier Management • Liaise with telecommunications providers, technology partners and third-party suppliers., • Manage supplier escalations and service issues., • Coordinate supplier activities to support customer project delivery., • Monitor supplier performance and ensure agreed commitments are achieved. Commercial Support • Assist with quotations, renewals and contract administration., • Support account growth opportunities through effective customer engagement., • Identify upsell and cross-sell opportunities where appropriate., • Support customer contract reviews and service discussions. Skills & Experience Essential • Previous experience managing customer accounts within a fast-paced technology, telecommunications, MSP or service delivery environment., • Excellent communication and relationship management skills., • Strong organisational and prioritisation abilities., • Experience managing customer escalations and service issues., • Experience coordinating multiple activities simultaneously., • Commercial awareness and customer-focused mindset., • Strong stakeholder management skills. Technical Knowledge Applicants should possess a good understanding of: • Business Networking, • Telecommunications Services, • Mobile Provisioning and Mobile Reseller Environments, • Cloud Telephony Platforms (e.g. RingCentral, Gamma Horizon, 8x8), • Connectivity Services (FTTP, SoGEA, Broadband, Leased Lines), • WiFi Solutions, • Microsoft 365, • Connectivity Troubleshooting Concepts The successful candidate is not expected to perform engineering work but must be comfortable discussing technical solutions with customers, suppliers and engineers. Desirable • Experience within an MSP, ISP or Telecommunications provider., • Experience using and general upkeep of ITSM tools (Halo ITSM), • Knowledge of ITIL service management principles. ITIL Foundation certification preferred., • Project coordination or project management experience., • Experience working with Openreach, BT Wholesale, EE, O2, Vodafone or similar service providers. What Success Looks Like • Strong customer relationships and high levels of customer satisfaction., • Effective management of customer accounts and escalations., • Successful coordination of projects and service delivery activities., • Positive supplier engagement and issue resolution., • Commercial opportunities identified and supported., • Consistent delivery of a professional and customer-focused service experience. Benefits • Comprehensive workplace pension scheme., • 21 days annual leave + UK Bank Holidays., • Training budget., • Hybrid working on completion of probation period.

BT Group is searching for a Sales Advisor in Birmingham to join their teams focused on small to medium enterprises.

BT Group is hiring a Scrum Master to enhance their Agile delivery processes within the BT Email Platform in Birmingham.The successful candidate will drive predictable delivery, coach the team, and manage dependencies while embedding Agile methodologies across squads.Essential and desirable skills in

Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT. Our BT Workplace team provide a full range of building maintenance services to their 7,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops. We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service, Excellence The role: Workplace Experience Manager (WEM) The purpose of our Workplace Experience Manager role is to act as the key catalyst in delivering, as an individual and through their team, an exceptional workplace experience and is focused on the entire workplace journey for our colleagues and clients alike. It's about detail, best practice, knowing what good looks like and then raising the bar. Developing and driving an enhanced culture of service excellence within the client location in order to enhance the brand to internal and external stakeholders. Monitor successes of the workplace experience and positively shape and adjust to meet the client's needs then proactively anticipate all stages of the customer journey. Providing daily leadership, management and development of the agreed CBRE contract with BT. Ensuring financial and operational commitments are met and exceeded across your building. This role reports into a Regional Facilities Manager. Key responsibilities are as follows: To ensure the smooth management of all services within the designated BT building and to ensure the Workplace Services teams deal effectively with all business user/client requests and enquiries and exceed expectations in all areas of the client facing operations. Deliver exceptional integrated facilities management service across FoH/Reception and lead the team to collectively; meet and greet, room set-up, replenish consumables, ensure vending is stocked, monitor cleaning standards, reception desk cover over breaks and holidays, escalations to landlord, fire risk assessment reviews, manage BT waste, ensure fire marshals are in place, car parking - management of BT spaces, provide site passes and inductions to BT colleagues, Wayfinding screens updated, capture faults and log on landlords system and act as a host checking whether colleagues/customers need any help. Provide leadership to ensure that contractual commitments are met and exceeded. An understanding of finance and management of P&L for the operations, ensuring a cost-efficient service in all areas (without impeding the client experience). To work alongside the strategic partners to ensure a comprehensive client experience combined with an enhanced service delivery. To manage and ensure a world-class Front of House service to welcome clients, visitors, colleagues and business partners during the agreed operating hours. To ensure that the hosts are fulfilling their 'floor manager/ambassador' responsibilities; ensuring that internal meeting rooms, printing bays, kitchen & client/colleague areas, bathrooms are fully functioning, clean, tidy and well cared for - consistently across the building. Thereby enabling building users to focus on their core business. To ensure there is a pleasant and positive working environment for BT business users with hosts who are available and accessible within the building. To build relationships with Senior BT clients - staying close to their work-related needs and to arrange meetings as required to showcase new/innovative service improvements. To be proactively visible in all areas of the building (client and colleague space). To communicate effectively and appropriately - using verbal and written channels in both proactive and reactive instances with colleagues, clients the client experience team and all other stakeholders Working with other managers on the BT account and within your Business Unit to ensure collaborative development of the business, effective teamworking, and best practice ensuring national consistency. Ensure appropriate contract review, audit and control systems to ensure statutory, policy and contractual commitments are met Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with customer contacts and CFU's. Build a robust succession plan for the building, using management development programmes and local development activities to ensure ready and able candidates are available at all times. Provision of leadership guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward. * Develop an exceptional partnership with ISS and PF&S colleagues to deliver and improve appropriate workplace environments collaboratively. Person Specification: • Previous facilities management experience, ideally in a customer experience role with events/hospitality experience. Excellent motivational and influencing skills, with high levels or personal integrity. Organised, able to prioritise and deliver within high pressure, business critical environments. Ability to balance strategic thinking with tactical delivery for client satisfaction. High degree and knowledge reference of Health and Safety legislation. Experienced Workplace Experience Manager. Ability to manage conflict and crisis situations effectively with diplomacy and sensitivity. Able to demonstrate an empowering and inspiring leadership style. Excellent communication and customer service skills with a high level of attention to detail. * Ability to seek out opportunities for continuous improvement and portray vision, values and passion. Our mission: To build a world-class business through exceptional service and exceptional people Why CBRE? Salary & Benefits: Enjoy a competitive salary with a comprehensive benefits programme, designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional and financial health for you and your family. Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available, grow through our internal career pathways an unlimited training support on Talent Coach. Values-Based Culture: We encourage new ways of working, driving innovation, whilst always living to our RISE values. Respect, Integrity, Service and Excellence. Positive Work Environment: Over 74% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey. Volunteering Days: Benefit from 2 paid volunteering days per year. Exclusive Discounts: Nuffield gym memberships and restaurant discount cards At CBRE, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer. Even if you are not sure you fit all the requirements for a particular role, we'd still love to hear from you. There may be another opportunity within CBRE that is more suitable for you now or in the future. DISCLAIMER This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. V.02 - 28-05-2019