Customer Success Representative
29 days ago
Southampton
Description: Ensure our customers maximise the value of their GRS Guardian telematics systems. Youll help deliver exceptional customer experiences that drive retention and growth. Key Responsibilities: • Support customer onboarding and training processes, • Assist with customer communications and support tickets, • Help customers optimise their use of our tracking platform, • Conduct customer satisfaction surveys and analyse feedback, • Support account management activities, • Assist with creating customer success materials and guides, • Monitor customer health metrics and usage patterns, • Customer success principles and best practices, • Telematics technology and fleet management solutions, • Customer relationship management, • Data analysis and reporting, • Problem-solving and communication skills, • Currently pursuing or recently completed a business communications or related degree, • Excellent communication and problem-solving skills, • Customer-focused mindset with strong attention to detail, • Ability to work with technical products and explain complex concepts simply, • Proficiency in Microsoft Office and willingness to learn customer success tools, • Interest in technology and helping businesses succeed Competitive Compensation • Market-competitive salaries reviewed annually, • Performance-based bonuses and commission structures, • Equity participation in a fast-growing tech company, • Rapid career progression opportunities in a scaling company, • Professional development budget for training and certifications, • Conference attendance and industry event participation, • Mentorship from experienced telematics industry leaders, • Hybrid working model (Southampton office remote flexibility), • Modern office space in Southampton with collaborative areas, • Latest technology and equipment provided, • Direct influence on product development and company direction, • Work with cutting-edge dual-tracker technology, • Contribute to protecting millions of pounds worth of fleet assets, • 25 days annual leave plus bank holidays, • Pension contribution scheme, • Private healthcare options, • Life insurance coverage, • Cycle-to-work scheme, • Collaborative innovation-focused environment, • Regular team building activities and company events, • Open-door policy with leadership team, • Recognition and rewards for exceptional performance