Peterborough
• Act as the Responsible Manager during any shift at the Leisure facility., • Ensure a safe and healthy environment on-site at all times for customers, staff, and contractors., • Provide an excellent customer service experience for all users of the facilities and influence the income and usage of the facility., • Maintain a positive customer journey to maximise reputation, repeat customers, and income., • Be responsible for the day‑to‑day operations of the Leisure facility in line with the company’s operating procedures., • Manage leisure staff in line with the company’s policies and procedures, including training, mentoring, performance management, shift patterns, and attendance., • Plan and deliver leisure services across the business., • Manage the day‑to‑day operation of the relevant facility ensuring a safe, healthy, friendly, customer‑focused environment., • Ensure the security of the facility and act as a keyholder at the start and/or end of the day., • Participate in out‑of‑hours security alarm ‘call‑out’ arrangements., • Maintain building and plant conditions in accordance with Company Operating Procedures, Emergency Action Plan, and Health & Safety legislation., • Ensure facilities follow safeguarding policy and procedure., • Work with other Duty Managers to ensure cost‑effective staff rotas are in place with suitably qualified and trained staff, complying with the Working Time Directive., • Complete daily and weekly financial processes on time, including cashing up, reconciliations, and timesheet approval., • Maintain accurate daily records and logs, including incident, near‑miss, and accident reports via the Health and Safety online system., • Recruit, onboard, manage, and support staff in line with Safer Recruitment policy and probation procedures., • Monitor, manage, and mentor staff performance; manage poor performance and investigate disciplinary actions when necessary., • Contribute to service development through ideas, project groups, 121s, and the PDR process., • Support promotional initiatives and marketing plans and assist with customer consultation work., • Take part in shifts across any part of the facility as needed, e.g., Life Guard, Gym Floor, reception., • Work necessary shift patterns to ensure the service is appropriately staffed at all times., • Perform any other duties as assigned., • Experience in supervising or managing a team., • Experience in a service delivery, customer‑focused environment., • Experience in the leisure, hospitality, or well‑being sector., • Experience delivering great customer service., • Experience dealing with difficult customers., • Experience working across multiple sites., • Experience in cash handling and operating a till booking system., • Ability to quickly learn new skills., • Good working knowledge of Microsoft Office., • Knowledge of great staff management., • A current National Pool Lifeguard Qualification (Pools) or ability to gain it within 12 weeks., • GCSEs C grade or above (or equivalent) in English and Maths., • A Pool Plant Operator qualification (Pools) or willingness and ability to gain it within 12 weeks., • A First Aid at Work qualification or willingness and ability to gain it within 12 weeks., • An enhanced DBS disclosure., • A full valid driving license or ability to easily get to all facilities., • Understanding of Health and Safety application., • Understanding of Equalities and Diversity principles and commitment., • Great customer service orientation., • Effective interpersonal skills., • A good team worker., • Excellent verbal and written communication skills., • A positive can‑do attitude., • A passion for leisure and fitness services. Applicants who do not currently hold a valid NPLQ certificate are expected to obtain it within 12 weeks of joining. The company will assist with obtaining the qualification and can discuss this during the interview. #J-18808-Ljbffr