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Working within Ecotricity’s Debt Management Department, the objective of this position is to maximise cash collections and minimise bad debt through excellent customer service and effective debt recovery processes. We have the challenging task of balancing the needs of our customers with our needs as a business, all within a regulatory framework shaped by quality, compliance, and a drive for exceptional customer service. We aim to support our customers struggling with their energy bills back to financial health by being patient, kind and fair. We try and resolve all manner of complex queries, providing opportunities within the team to take on greater ownership. There’s a lot to learn in this role in a fast-paced and dynamic environment. Every day we will come across problems we’ve not seen before and will have to look for creative and practical solutions. This role helps to build knowledge and encourages development. The team is open six days a week from 8:30am - 6.00pm, therefore Saturday work is required on a rota basis. For this role, you'll need to be based within a reasonable distance and able to travel to our office in Stroud, Gloucestershire in line with the agreed hybrid working rota. In addition to the core responsibilities, you may be responsible for undertaking other project-based work as the need arises from across Ecotricity group – all aimed at delivering a high and consistent quality of service to Ecotricity customers. Core responsibilities • Engage with customers in financial difficulty, communicating with passion across inbound and outbound calls, email and app contact., • Take payments and negotiate affordable repayment options with customers and their representatives to get the best possible outcome for the customer and the Company., • Quickly understand the root cause of customer contact, taking ownership for solving queries (which can be both sensitive and complex in nature) first time by working with other departments., • Process, cleanse and format data and update systems and records accurately, including external industry bodies., • Adhere to industry compliance and regulations such as the Data Protection Act, Vulnerability Commitment, etc., • Take ownership for the personal and team success by effectively managing your time., • Identify and implement continuous improvements in ways of working within the team and customer service experience., • Take accountability for your own development using the development tools and support provided., • Coach your teammates or colleagues from other departments in areas where you have a deeper level of debt knowledge helping to enhance the overall knowledge across the team and the Company., • Complete any other ad-hoc duties as requested by Manager or Head of Department. Essential skills • Experienced in delivering excellent customer service within a call centre environment., • Previous customer facing roles with excellent and professional telephone skills (collections experience desirable but not essential)., • Experience of using multiple IT systems simultaneously with good computer literacy (including Microsoft Office software packages)., • High level of resilience and positivity managing change in an ever-evolving energy market whilst providing support and reassuring advice to our customers who are facing unprecedented economic challenges., • Enjoys working with others, building rapport with customers and colleagues but also thrives independently., • Able to listen, speak and write confidently and with great attention to detail., • Takes ownership of complex issues, can work with customers or colleagues to find solutions and deliver them in a friendly and timely manner. What's in it for you... • Healthcare plan, life assurance and generous pension contribution, • Volunteering Day, • Hybrid Working, • Various company discounts (including shops, gyms, days out and events), • Holiday of 25 days (plus bank holidays) & ability to buy/sell days, • Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all.

Reference: REQ0191 Description: We are seeking a Housing Assistant to complement our professional Housing Team, working within the tenancy management service of the Council, you will support the team with all aspects of social housing. You will play a crucial part in supporting our communities and valuing our people along with making a difference by delivering on our objectives.In this role you will work closely with our communities, partners, and our internal colleagues to deliver an exceptional tenancy management service. You will provide meaningful support to our Housing Officers and to our tenants. Whilst this role is important to service delivery and will play a key role in meeting our objectives, this position also represents an opportunity for you to learn and develop the knowledge, skills and experience to progress into the Housing Officer role in the future.Our service is a forward thinking, dedicated and the team you’ll be joining work exceptionally well together, whilst providing a wide range of services within our communities. You will play a significant part in transforming services and finding innovative ways to resolve challenging situations.About youIt is preferrable that you have experience of working in a housing or customer service role previously, however more importantly you must be passionate and enthusiastic about delivering exceptional customer service whilst working well under pressure. You must have the willingness to learn, develop new skills and be an excellent team player.To be successful you will need to:Have a good standard of education through qualification (e.g., GCSE Maths and English Grade C/5 or equivalent)Have excellent communication skills and the ability to deal with a diverse range of customersHave the ability to multi-taskBe resilient and empathetic.You will be highly motivated and customer solution focused.Benefits of working for usCommitment to work life balance with flexible working hoursA work environment steeped in history and a scenic locationExceptional pension scheme 20% Employer contributionCycle scheme23 days holiday per year, pro rata rising to 26 days after 5 years service + bank holidays + Christmas and New Year shutdownEmployee discount schemeUp to 3 days per year Volunteering daysLearning and development opportunitiesIf you can see yourself being a part of this hardworking, supportive and resilient team, please apply today.If you would like more information about the role, please call 01453 754163 and speak with Michelle ElliottIn exchange for your expertise, experience and enthusiasmwe provide a range of staff benefits please click here for more information : is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian and other minority ethnic backgrounds, and people withdisabilities.Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacanciesStroud District has an energy unlike any other place. It’s green and dynamic, climate conscious and motivated, creative and collaborative, rural and urban, and unapologetically ambitious. To find out more about what makes our place, our people and our businesses so special, please follow the link to our dedicated website:Stroud District – The Natural Place Region: Location: Ebley Mill - Stroud Salary: 28,598 per annum Package: -Excellent pension scheme - Flexi Working Scheme - Hybrid working approach - Employee Wellbeing Offer - For more information please see the benefits section on our website Contractual hours: 37 Basis: Permanent

Reference: REQ0188 Description: This is a rewarding time to join Stroud District Council as a Tenant Engagement Officer.Engaging with our residents has never been more important and this role will play a crucial part in ensuring our residents are at the heart of our landlord service to ensure that we are delivering services that tenants want and offering value for money.In this role you will work with our communities, partners, and our internal colleagues to deliver an exceptional tenant engagement service. You will be responsible for tenant scrutiny, improving tenants perception and working with tenants to ensure their voice is heard and our services meet their needs.Our service is a forward thinking, dedicated and the team you’ll be joining work exceptionally well together, whilst providing a wide range of services within our communities. You will play a significant role and will be a crucial member of the team delivering positive outcomes to our tenants.About youYou’ll have experience of working in a similar front-line role and will be passionate and enthusiastic about delivering exceptional customer service whilst working under pressure. You’ll have a sound knowledge and experience of:Resident engagement and working with communities.You will be highly motivated and customer solution focused.You’ll be able to use your own initiative to solve problems.Benefits of working for usCommitment to work life balance with flexible working hours.A work environment steeped in history and a scenic location.Exceptional pension scheme 20% Employer contribution.Cycle & Electric Car scheme.23 days holiday per year, pro rata rising to 26 days after 5 years’ service + bank holidays + Christmas and New Year shutdown.Employee discount scheme.Up to 3 days per year Volunteering days.Learning and development opportunities.If you can see yourself being a part of this hardworking, supportive and resilient team, please apply today.Closing Date - 7th September 2025Interview Date - 16th September 2025If you would like more information about the role, please call 01453 766321 and speak with Ben Roberts, Principal Resident Engagement OfficerTo apply for this unique opportunity please click 'Apply Online' below.In exchange for your expertise, experience and enthusiasmwe provide a range of staff benefits please click here for more information : is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian and other minority ethnic backgrounds, and people withdisabilities.Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacanciesStroud District has an energy unlike any other place. It’s green and dynamic, climate conscious and motivated, creative and collaborative, rural and urban, and unapologetically ambitious. To find out more about what makes our place, our people and our businesses so special, please follow the link to our dedicated website:Stroud District – The Natural Place Region: Location: Ebley Mill - Stroud Salary: 33,699 Per Annum Package: Excellent pension scheme - Flexi Working Scheme - Hybrid working approach - Employee Wellbeing Offer - For more information please see the benefits section on our website Contractual hours: 37 Basis: Permanent

Location: Stroud/Hybrid Salary Details: Up to £48,000 DoE About The Role We are seeking a Project Manager to deliver cross-functional projects for the organisation as part of the central Transformation team. As a Project Manager you will be expected to work at pace to deliver business benefits through projects of varying size and complexity, from new customer propositions to business change solutions. Working with different teams across the organisation (Domestic Proposition, Finance, Technology and other support functions) you will be responsible for scoping, planning, executing, and delivering projects within specified budget, timeline, and scope. Your role will involve leading project teams and ensuring successful project outcomes. The ideal candidate will have a proven track record of driving cross-functional projects to completion, excellent leadership skills and strong problem-solving abilities. The role will be responsible for: • Leading the development of project ideas with the business through scope & initiation, planning, execution, monitoring, and closure of projects, • Managing multiple projects in tandem to a high standard, • Developing and adhering to detailed project plans and scheduling of project timelines & resource, • Coordinating project team activities and monitoring progress, • Leading cross-functional project teams, providing guidance, motivation, and support to achieve project goals, • Management of senior stakeholders through steering committees, project reviews and regular status updates, • Producing and presenting clear & concise project status reports, • Ensuring effective communication and collaboration among team members and stakeholders (internal & external), • Identifying and managing project risks, issues, and developing mitigation strategies, • Initiating and monitoring project budget from scoping through to project completion, • Managing changes to scope, ensuring documentation, communication and approval processes are followed, • Ensuring that change is successfully prepared for and adopted through the delivery of the project, • Ensuring project standards, methodologies, and best practices are adhered to About You • Proven experience of managing cross-functional projects from initiation/sign-off, through to delivery and project closure, • Knowledge of project management methodologies, tools and techniques, • Experience of managing several projects at any one time, • Ability to adapt and flex through a project’s lifecycle based on business needs, • Strong communication and interpersonal skills with the ability to interact with stakeholders at all levels, • Proven leadership and team management skills, • Experience in leading multi-disciplinary teams, • Ability to problem-solve using your own initiative whilst sustaining attention to detail, • Formal training and/certification in Project Management e.g. APM or Prince2 are highly desirable, • Experience of working within the energy and utilities sector/ energy adjacent industry is desirable but not essential About Us What's in it for you... • Healthcare plan, life assurance and generous pension contribution, • Volunteering Day, • Hybrid Working, • Various company discounts (including shops, gyms, days out and events), • Holiday of 25 days (plus bank holidays) & ability to buy/sell days, • Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all.

Job description: We’re looking for a commercially-minded, delivery-focused individual to lead the development of our Grid Faeries proposition — our new portable battery venture & new grid connection project for the outdoor events industry. This role sits at the intersection of strategy, innovation, and execution. You’ll take this idea from early proposition development through to market launch, overseeing product development, operations, and business development efforts for our newly established Grid Fairies business unit. This cross-functional role is critical to driving innovation, operational excellence, and market expansion in this field. The ideal candidate is a problem solver, systems thinker, and builder with a track record of delivering results and P&L growth across multiple business functions. Key Responsibilities: Product Development • Lead the development of the commercial proposition for Grid Faeries, including market segmentation, value proposition, pricing strategy, and go-to-market model., • Define the target customers and use cases, balancing technical feasibility with commercial viability., • Establish product roadmaps, define KPIs, and ensure timely, high-quality delivery., • Conduct market and competitor analysis to identify growth opportunities., • Build the business case and commercial model to support investment and potential scale-up. Operations Management • Oversee day-to-day operations (including all customer contact) to ensure efficiency, scalability, and profitability., • Build and optimise processes across value chain, customer support, and internal systems., • Implement data-driven decision-making frameworks and operational dashboards., • Manage cross-functional teams to meet performance targets and quality standards. Business Development • Identify and develop strategic partnerships, routes to market and new revenue channels., • Lead go-to-market strategies for Grid Fairies proposition., • Negotiate deals and manage key client and partner relationships., • Analyse business trends to drive sustainable growth and market penetration. About You • Demonstrable experience across product management, operations, and/or business development., • Proven leadership in cross-functional teams and complex project management., • Strong analytical, financial, and strategic thinking skills., • Excellent communication, negotiation, and stakeholder management abilities., • Experience in a startup, high-growth, or tech-driven environment is a plus., • Commercially sharp: You’ve built or scaled commercial propositions before — ideally in a B2B or infrastructure-heavy setting., • End-to-end ownership mindset: You’re as comfortable writing a business case as you are pitching a client or solving an ops problem on-site., • Entrepreneurial but structured: You can work through ambiguity, but you know how to bring order and focus to fast-moving projects., • Credible operator: You can hold your own with technical, finance, and leadership stakeholders and get things over the line., • Sector experience (bonus): Energy, renewables, infrastructure, or large-asset B2B sales would be useful, but not essential. About Us What's in it for you... Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all.

This role will establish and lead the central B2B analytics and insight hub, responsible for delivering the full suite of reporting, analysis and modelling to support our performance management framework and broader business needs. The role also owns operationally critical processes such as broker commissions and internal commission schemes, ensuring integrity, control and timely execution. You will build and lead a team of analysts, setting the vision, structure and ways of working for this newly established function, and driving the evolution of the organisation’s data and insight capabilities. This role is very varied, challenging and rewarding, requiring exceptional communication and organisational skills. We are looking for a person in this role who is comfortable working in a fast paced, dynamic environment that can challenge the status quo and help change perspectives on what good looks like. Responsibilities • Lead the delivery of performance insight and reporting as per the B2B performance framework plan., • Work with the Performance & Contract Management leadership to translate framework requirements into actionable reporting and insight plans, incorporating stakeholder feedback on usability and value., • Ensure delivery of high-quality, timely ad hoc analysis to support performance projects, regulatory requests (e.g. Ofgem RFIs), and business decision-making., • Drive the development and evolution of data tooling, reporting platforms and modelling capabilities to meet business needs, in collaboration with the data engineering team, finance business partner and wider commercial function, • Collaborate with technology, finance, and regulatory teams to ensure robust data governance, accuracy and process integrity., • Own and oversee critical operational processes including broker commissions and internal performance-related pay processing., • Recruit, develop and lead a team of 4–6 analysts, creating a high-performing central analytics hub with clear ways of working, sprint planning and communications., • Build capability within the team, developing technical, analytical and stakeholder engagement skills. About You Essential Skills & Experience: • Extensive experience leading performance insight, analytics or data reporting functions., • Strong grasp of agile delivery methods (e.g. sprint planning, backlog management)., • Strong background in developing and managing reporting frameworks aligned to business performance management., • Expertise in data visualisation tools, data modelling, dashboard development and reporting automation., • Proven ability to lead and develop analyst teams, including recruitment, coaching and capability building., • Excellent stakeholder management skills, able to balance framework integrity with stakeholder needs., • Sound knowledge of process controls, especially in relation to commission and incentive scheme processing., • Ability to operate in an environment of change and ambiguity, setting clear direction and structure., • Familiarity with tools such as Power BI, Tableau, SQL, Python or equivalent., • Desirable:, • Experience in regulated industries or complex, multi-stakeholder B2B environments. About Us What's in it for you... Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all.

This is a fixed-term, fast-paced role where the successful HR Practitioner candidate will focus primarily on supporting our line managers with all types of employee relations cases, including absence management, conduct and capability. You’ll have the opportunity to work with colleagues across People Team to deliver on our key objectives and support our employees day-to-day as needed. What will you do? • Coach, support and advise managers and team leaders on ways to manage any absence, performance, conduct and capability issues with their people in order to deliver high performance across all our team., • Design and implement processes aligned to our ethical ethos, which ensure managers and team leaders are equipped to manage the performance, reward, recognition and engagement of their people., • Respond effectively to a wide range of issues escalated to you both over the phone and face to face, using your experience to determine the appropriate course of action and escalating when needed., • Continuously review and improve a defined group of people policies and procedures to keep them aligned with legislative and other requirements, whilst maintaining the speed, flexibility and ethos that the company needs to manage effectively., • Support and deliver functional and Group wide People Change projects and initiatives including restructures, TUPE’s, reward and benefits reviews, job evaluation, recognition and engagement initiatives, people process design and roll-out, research and external benchmarking., • Support the People team with the development and implementation of HR Systems solutions as part of our people technology strategy., • Generate best practice ideas, and share these across our People Team and company, looking to be market leading in how we manage our people within our distinctive company culture., • Use our people process experiences to continually learn, feeding back into our coaching and process review to ensure we are always role modelling the ethos as well as making good decisions for Ecotricity. If we receive a large number of applications, we may close this advert early, so please apply as soon as you can if interested in this vacancy. About You • A successful HR practitioner with a passion for managing employment processes in a pragmatic and an unbiased way, • Experienced in reward, benefits, job evaluation and recognition/engagement activities would be highly beneficial, • Understanding and experience of implementing and/or in depth use of Human Resources systems is desirable and a good understanding of handling sensitive personal data is necessary., • Part or full CIPD qualified, you can demonstrate knowledge of legal requirements and best practice ideas in a similar industry, • A sharp eye for detail as well as possessing sound judgement and intuition leading to creative solutions and approaches, • Demonstrate strong relationship building and networking skills to effectively partner with all our teams across the Ecotricity Group., • Able to prioritise workload and work on own initiative, working proactively and at pace to deliver required milestones., • Great communication skills, verbal and written, • Possess strong ability to adapt style and work well with different audiences,, • Leads by example, is open to feedback and demonstrates the values of the company. About Us What's in it for you... • Healthcare plan, life assurance and generous pension contribution, • Volunteering day, • Hybrid working, • Various company discounts (including shops, gym, days out and events), • Holiday of 25 days (plus bank holidays) & ability to buy/sell days, • Cycle to work scheme, car pooling and onsite parking available As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025 Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of - grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all.

About The Role Product Owners are responsible for leading the delivery of the technology and associated business change here at Ecotricity. I have vacancy for a product owner to pair up with one of delivery teams and support the optimisation of one our platforms. The success of our entire business relies on digital channels and a self-service first model. The energy industry is complex though and many systems and services must be integrated to create journeys that support our customers’ needs. We’re building these journeys that also allow our contact centre agents to fully support our customers and plug the gaps where self-service isn’t possible. Responsibilities • Managing the build and continuous delivery of awesome software experiences that improve performance of our platforms, • Managing stakeholders through steering, agile ceremonies, stand-ups and workshops, • Run requirement gathering workshops with internal and external stakeholders., • Continuous monitoring of product-related technical debt, working alongside the developers to ensure that sprints have an appropriate mix of new functionality, fixes and on demands changes, • Management of Product Backlog and prioritising requirements based on the business goals, • Development of User Stories, Acceptance Criteria and Epics, • Strong business case and cost benefit analysis skills Advantageous • Digital agency experience, • Atlassian Suite (Confluence, JIRA, Product Discovery), • Experience of working with both front-end and backend tech teams to deliver projects, • Knowledge of sustainability issues and a passion to fix them using technology, • Product Owner (certified), • Recent experience in the Energy industry Key Relationships • Senior Business Stakeholders., • UX Team, • Development teams, • QA Team About You Knowledge and skills • Digital product owner experience, • Stakeholder management and facilitation of decisions of all sizes, • Technical resource management, • Project Manager collaboration, • Management of Product Backlog, • Development of User Stories, • Sprint planning and tracking, • Senior presentation skills (c-suite), • Risk and issue management, • Agile project estimation using story pointing and velocity reporting, • Project financial modelling Requirements • Demonstrable experience of having delivered brilliant digital products and services, • Strong Jira experience including story pointing and velocity tracking, • Attention to detail, methodical approach, • First-rate written and verbal communication, • Proven personal development, self-management and a desire to be brilliant, • Clear and concise relaying of ideas and concepts, • Passionate about UX and previous involvement in creative UX builds, • strong user story writing experience using, gherkin/cucumber format and providing acceptance criteria, • Experience & confidence in public speaking About Us What's in it for you... Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all.

Location: Stroud Salary Details: Up to £45,000 DOE About The Role This role sits within our Credit Management Department, which handles activity relating to the collection of unpaid energy bills (domestic & business) and other companies within the Ecotricity Group. Reporting to the Head Of Debt Information and Risk, this technical role will require you to design, scope, develop and deliver data solutions to meet the requests of stakeholders, while seeking opportunities to improve data insight. About You You will be an experienced data analyst with a proven track record in BI, data manipulation and problem solving. You’ll have experience in building relationships and mentoring junior members of a team. The role will require you to be a strong communicator, both written and verbally, with the ability to convey key information in a variety of digestible formats, providing delivery timescales and using strong stakeholder management skills to communicate these. Knowledge of the Energy industry would be beneficial but not essential. Key Behaviours/Competencies • You will have a questioning mind, not accepting of answers at face value, you will seek to obtain corroborating evidence for information received., • Making complex decisions – You will demonstrate abilities to manage high quantities of data, to make good and timely decisions., • Building collaborative relationships, • You will have a ‘can do’ attitude. Demonstrating persistence to work through complex problems independently., • You will hold yourself and others accountable to consistently achieve results., • Identify trends to define and improve business strategies, • Review reporting methods and processes, maximising the opportunity to automate wherever possible, • Act as a key point of contact for both regulatory and operational reporting What will you bring… • Strong technical analytical skills as a Data Analyst, • Managing and manipulating data experience, • Strong working knowledge of SQL for data analysis (MS-SQL/Databricks - T-SQL, View and table design, Experience of ETL), • Expert with PowerBI, • Advanced MS Excel (Power Query, Power Pivots), • Stakeholder management and facilitation of decisions of all sizes, • Strong presentation skills for engaging senior stakeholders, • Ability to handle high pressure situations Advantageous: • Utilities sector experience About Us What's in it for you... Healthcare plan, life assurance and generous pension contribution Volunteering Day Hybrid Working Various company discounts (including shops, gyms, days out and events) Holiday of 25 days (plus bank holidays) & ability to buy/sell days Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all.

Ecotricity Smart Grid provides a route to market for grid scale and distributed energy resources via our in-house developed asset flexibility platform and optimiser. These will typically be storage, renewable technologies and aggregated demand side response from domestic and business sites. At the heart of Ecotricity Smart Grid is our flexibility platform and optimiser, Ecolibrium. This in-house developed software constantly selects between multiple revenue streams, according to their flexibility potential so as to maximise revenue. The role will support development of these customer and market insights and represents a unique opportunity to be part of a rapidly expanding industry in a fast-paced environment. An introduction to the role: As the Digital Marketing Manager at Ecotricity Smart Grid, you will be a crucial member of our Commercial Team. You will be specifically focused on supporting our business development efforts with a broad remit and agency to drive impact in your role. This role is critical for supporting the company’s growth objectives, driving awareness of our technology and products in the battery energy storage sector and increasing adoption of our unique technology. The Digital Marketing Manager will work closely with our Business Development Manager and lead on market research activities, support the product marketing strategy, and be responsible for both go-to-market and lead generation activities. We are looking for someone who thrives on responsibility and actively seeks out new leads and business opportunities, enjoys developing and nurturing customer relationships, and building long-term strategic partnerships and brand equity. Essentially, we are looking for an all-round marketing superstar! Someone who is experienced in PR & events, is customer facing, sales-opportunity focused and excited by a challenge. If you’re ready to roll your sleeves up and embark on an exciting new adventure into the world of renewable energy innovation - this is for you. The position is full time based in Stroud and will benefit from training. This is a hybrid position, based mostly from our main office, with the opportunity to work from home two days per week. The role will provide numerous opportunities to travel to both events and customer/partner sites across the UK. You can expect to be delegated responsibility at an early stage and will have a real opportunity to progress as the company scales. This role is ideal for an articulate, creative, organised and enthusiastic applicant who is keen to grow with an impact-led organisation. Core Responsibilities: Ownership of the marketing funnel to generate and nurture marketing leads through a combination of in person events, PR and digital marketing activities. • Manage and deliver annual national events schedule., • Manage and deliver an annual PR calendar, including writing and coordinating press releases., • Maintain all social media platforms and the Ecolibrium website., • Manage all SEO, google ads and all web search related activity. Create professional business development and sales materials to support lead generation and sales activities. Conduct market analyses to identify trends, customer needs and understand competitive landscapes. Use this information to influence our marketing & communications strategy & to educate internal stakeholders across the business. About You • You’re a doer. You see a problem and you want to solve it., • You’re a positive person who always seeks out new opportunities, even amidst a challenge., • You’re a professional. You treat people with respect and kindness., • You have a keen eye for design and detail., • You’re comfortable analysing data and you use it to help understand your audience., • You’re a collaborator and enjoy working with people from all walks of life., • You're passionate about our energy system, and care about the world around you. Essential Skills • At least three years’ experience working in Marketing (or equivalent BD with Digital Marketing focus). You need to have the confidence and understanding to autonomously manage the marketing function of a small, but highly ambitious and rapidly evolving team., • Experience with HubSpot, or an equivalent CRM platform to drive lead generation activities., • Experience managing and delivering events and PR coverage., • Experience managing social media platforms & a company website to manage and optimise lead generation., • Strong digital marketing skills and experience with market research techniques. Desirable Skills • Experience setting up efficient and automated marketing funnels within CRM platforms., • Experience working with technical teams and Engineered products/projects., • Experience working in a start-up and/or scale up environment., • Experience working in the BESS, or within broader renewable energy., • Understanding, or experience of, the start-up and scaleup growth journey. What's in it for you... • Healthcare plan, life assurance and generous pension contribution, • Volunteering Day, • Hybrid Working, • Various company discounts (including shops, gyms, days out and events), • Holiday of 25 days (plus bank holidays) & ability to buy/sell days, • Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all.

Salary Details: Up to £32,000 DoE About The Role We’re currently looking to recruit the very best talent and have a unique opportunity for a Technical Trainer to join our domestic service and operations area. You will be responsible for writing departmental training, delivering the training and supporting our people once the training has been delivered to ensure it's been understood, processes are being adhered to ensuring our customers receive a great outcome and experience and that we remain complaint with industry regulations. Core Responsibilities • Design and deliver engaging and quality training in blended environments suitable to learners to maximise the learning and improve employee knowledge, skills and behaviours. This will include a mixture of systems and procedures, identification of customer vulnerabilities and general increase of skills and confidence within the domestic service and operational areas, • Maintain a library of training materials ensuring they are constantly updated, • Design and deliver quality training in blended environments suitable to learners to maximise the learning and improve employee knowledge, skills and behaviours, • Understand your audience’s learning styles and adapt training material and approach to ensure maximum benefit and utilisation, • Consistently assess learners’ progress and maintaining records of assessments carried out by learners and share this with departmental managers and Leaders to support our people and deliver great outcomes for customers, • Engage with the Quality Assurance Leads to identify training gaps and evolve training to close the gaps and improve retention of skills knowledge and behaviours., • Assist with the induction and coaching during colleagues' probationary period to enable our new starters to feel supported, retain knowledge, learn skills, • Work closely with our in-house training team to enhance induction training, refresher training that will enhance our people experience and knowledge to remain complaint and improve our customer experience and loyalty, • Liaise with Team Managers to develop a through learning needs analysis and following 1-2-1 reviews ensure a robust feedback programme that enables and facilitates our people’s development. Line management and performance responsibility for up to 5 people, • Support the business with ad hoc duties as requested, • To comply with all DPA, GDPR and regulatory guidelines, as well as ensuring all of our people are adhering to these About You • Energy industry experience is essential for this role, • Enthusiastic, proactive and comfortable in taking the lead across cross functional departments at all levels, • Experience in writing and delivering blended training, • Experience of coaching, • Experience of managing a high performing team, • Good knowledge of Microsoft standard packages – Word, Excel and PowerPoint, • Curious and enjoys problem solving using proven methodologies and learning new ways to identify and manage improvements, • Strong interpersonal skills with the ability to communicate effectively and influence people at all levels to solve complex problems across multiple areas, • Highly motivated, with the ability to work on own initiative and deliver to tight deadlines, • Passionate about what they do and about making a difference, • Qualification in training or coaching is desirable About Us What's in it for you • Healthcare plan, life assurance and generous pension contribution, • Volunteering Day, • Hybrid Working, • Various company discounts (including shops, gyms, days out and events), • Holiday of 25 days (plus bank holidays) and ability to buy/sell days, • Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of: grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all.

Salary Details: £25,150 plus £2,500 OTE About The Role The objective of this position is to perform tasks related to operations and maintenance of Smart and AMR meters. You’ll be analysing our portfolio, liaising with our 3rd party agents as well us internal colleagues in order to increase number of Smart/AMR meters which provide us with reads. The role will involve performing actions linked to successful installations and portfolio health. The outcome of tasks will feed into cost effective transition of our domestic and business portfolio to Smart/AMR adhering to safety and compliance and whilst providing great customer service. Your day-to-day tasks will also involve supporting project work and implementation of new smart capabilities. What will you do? • Support delivery of Smart Meter and AMR roll out, • Perform tasks to enhance portfolio health, • Liaise with 3rd party agents, • Liaise with internal stakeholders, • Perform data alignment tasks, • Analyse data supporting service delivery, identifying trends and focusing on solutions, • Support invoice validation process, • Provide regular reporting as required (daily/weekly/monthly etc), • Support delivery of the MAP contract, • Support project work and new capabilities, • Assist with the production of process documents and work guidance, • Work with other teams and departments to deliver improvements, • Maintain customer data held within Ecotricity systems and update databases accurately, • Any other ad-hoc duties as requested by Management About You What will you bring? • A drive to learn and develop new skills, • Excellent written and verbal communication skills, • Good analytical skills, • High attention to detail, • High level of numeracy, accuracy and problem-solving ability, • High level of computer literacy with experience of Microsoft Office Suite, • Excellent planning and organisational skills, • Report writing and monitoring ability Attributes • Able to work with both internal and external stakeholders, • Solutions focused and resourceful, • Committed to continual improvement, • Engaging and motivating attitude and style, • Methodical and organized, managing own work, • Receptive to feedback and acts accordingly, • Exceptional team player who builds open and supportive relationships, • Flexible and adaptable approach to work, • Open minded approach to support colleagues Specific Knowledge Required • Good MS excel knowledge, • Previous experience in analysing data, • Energy Industry knowledge is beneficial About Us What's in it for you... • Healthcare plan, life assurance and generous pension contribution, • Volunteering Day, • Hybrid Working, • Various company discounts (including shops, gyms, days out and events), • Holiday of 25 days (plus bank holidays) & ability to buy/sell days, • Cycle to work scheme, car pooling and onsite parking available As a valued member of the team, you will be supporting the Group Environmental Policy and its associated sustainability objectives and targets. Flexibility statement The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use its people in the best possible way at all times and helps the employees to make their contribution in a changing environment. Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity - the green kind. Our mission was, and remains, to change the way energy is made and used in Britain - by replacing fossil fuels with clean, renewable energy. We don't just supply green energy, we use the money from our customers' bills to make it ourselves too - we build windmills, sun parks and green gasmills in Britain. We call this turning 'bills into mills'. Some of our biggest achievements to date include building Britain's first megawatt windmill and the country's first grid-scale sun park, as well as building our first green gasmill, generating 100% green gas from a source that we will never run out of grass. We don't just focus on energy though- we built the Electric Highway, Britain's leading network of electric vehicle charging points; we helped Forest Green Rovers become the greenest football club in the world; and we launched Britain's greenest mobile phone service, Ecotalk, where they use the money from their customers' bills to protect and regenerate Britain's lost rainforests. Ecotricity is an equal opportunities employer and is committed to providing equality for all.

We are seeking Call Handler / Call Centre Operator to join our team and assist social housing clients in booking appointments. You will play a vital role in providing exceptional customer service and ensuring that our clients receive prompt and accurate assistance in securing appointments for social

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On call 1 in 4 weeks - £120 per week on call. Door Entry & Warden Call Engineer. Working with a growing Fire & Security company who are on the lookout for a Door Entry & Warden Call Engineer to join their team and work across the Southeast region.

Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.Join Our Team as a Female Support Worker - Driver.Additional £50 per sleep-in shift.Monday to Sunday (on a shift rota basis).A valid full UK manual driving license is es

Job Details: Customer Service Assistant - Combined Call Centre & Back Office (2 roles). Vacancy Name Customer Service Assistant - Combined Call Centre & Back Office (2 roles). Delivering high quality customer service by telephone and in writing in the customer services team.

Applying for this role is straight forward Scroll down and click on Apply to be considered for this position.We're looking for a Sales Advisor to join our team at Vertu Ford Crewe.This role comes with a competitive basic salary of £28,000, plus an on-target earnings of £34,000, with the ability to

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Residential Children's Support Worker.Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.As a Residential Children's Support Worker, you will be part of a dedicated care team providing 24/7 support to young people living in t

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Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunity.At Achieve together, we strive to support and inspire the people we care for in order to give them the resources, skills and confidence to live their lives independently, and to the ful

Professional and courteous response to all incoming calls, queries and complaints from customers in a timely manner and with high quality standard * Prompt and efficient follow-up of customer queries and service requests * Record customer queries and complaints in our CRM system. To build and ma

The information below covers the role requirements, expected candidate experience, and accompanying qualifications.Contract type: Fixed Term Contract.At Achieve together, we strive to support and inspire the people we care for in order to give them the resources, skills and confidence to live their

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We are looking for Senior Support Workers to join our Supported Living Service in Ceiriosen Bren. This is an exciting and rewarding opportunity to be part of a fantastic team working in an exceptional Residential service.

Job Role: Your key responsibilities, which are not exhaustive and not limited to include: " Managing inbound calls to the business from worldwide clients handling shipment requests " Building rapport with customers and establishing their needs " Deliver a consistent call flow, giving the customer th

Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.A valid driving licence and access to your own vehicle.Business insurance is required for roles involving work-related travel.Participation in an outreac

As Customer Service Advisor, your new role will involve: Being a point of contact for all customers throughout the UK providing over the phone and email advice and support Taking ownership and resolving escalations, queries, issues and complaints, effectively and efficiently via phone and e-ma

All candidates should make sure to read the following job description and information carefully before applying.Days and hours of work: Varies (day and night shifts available).Bank holidays paid at an enhanced rate).We are recruiting for dedicated and committed support workers to work in the Lowesto

MUST actually use products and/or services, if provided. You get to review and use new products or services before they are released to the public.

Fantastic Opportunity to Make a Real Impact Senior Support Worker (Childrens Residential).Location: Tewkesbury|Full-Time|£36k per annum(incl.Hours average 39 hours p/w (169 hours p/m) FTE pro rata for part time.Are you ready to be part of something extraordinary? Join a passionate and fast-growing

No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists. MUST actually use products and/or services, if provided.

Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.Join Nurseplus as a Support Worker – Make a Difference Every Day.At Nurseplus, every shift you work is an opportunity to make a real difference in the lives of those in need.

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You get to review and use new products or services before they are released to the public. MUST actually use products and/or services, if provided.

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Our client has become one of the countrys top sales, customer service and marketing companies with associated companies both nationally and internationally.

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Field Sales Representative £60k+ OTE Weekly Pay.If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.Full-time, Self-Employed (with basic salary option after probation).London, Watford, Hemel Hempstead, Stevenage, H