Assistant Aftersales Manager
10 days ago
Guildford
Assistant Aftersales Manager – Guildford Salary: £43,000 – £49,000 + Company Car Location: Guildford Hours: Full-time, including Saturdays (rota) Role Overview We are seeking an experienced Assistant Aftersales Manager to support the day-to-day running of a busy aftersales department in Guildford. This role will involve overseeing the service and parts operation, driving performance, and ensuring an exceptional customer experience. Key Responsibilities • Supporting the Aftersales Manager in running the service and parts departments, • Managing and motivating the Service Advisor and Workshop teams, • Driving departmental performance, productivity, and profitability, • Monitoring KPIs including labour sales, efficiency, and CSI scores, • Handling customer escalations and ensuring issues are resolved professionally, • Ensuring smooth workshop loading and effective job allocation, • Supporting training and development of the aftersales team, • Maintaining high standards of compliance and dealership processes Requirements • Previous experience as a Senior Service Advisor, Workshop Controller, or Assistant Aftersales Manager, • Strong leadership and team management skills, • Proven ability to drive performance and hit targets, • Excellent customer service and communication skills, • Good understanding of aftersales operations and KPIs, • Full UK driving licence Desirable • Main dealer background, • Experience with Kerridge, Pinnacle, or similar DMS, • Strong commercial awareness Benefits • Salary up to £49,000, • Company car or car allowance, • Bonus potential (if applicable), • Pension scheme, • Career progression opportunities