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Role Overview A head waiter, also known as a head server, plays a crucial role in restaurants, hotels, and similar hospitality settings. They oversee the dining experience, manage food and beverage orders, and ensure exceptional service for patrons. As a head waiter, you’ll lead the wait staff during your shift, ensuring smooth operations and customer satisfaction. Responsibilities Supervising Service:Manage table settings, ensuring they are clean, organized, and properly set. Oversee food orders, ensuring accuracy and timely delivery. Coordinate with kitchen staff to ensure efficient service. Customer Interaction:Greet customers warmly and seat them promptly. Provide menu recommendations and answer questions about dishes and prices. Handle customer complaints calmly and professionally, aiming to resolve issues promptly. Payment Processing:Take payments from diners, including cash, credit cards, or other forms of payment. Ensure accurate billing and provide receipts. Training and Leadership:Train new wait staff, familiarizing them with protocols, menu items, and service standards. Assign opening and closing duties to staff members. Monitor wait staff performance and address any issues. Health and Safety Compliance:Maintain knowledge of health and safety standards in the hospitality industry. Communicate safety and hygiene protocols to servers to maintain a clean and hygienic environment. Skills Required Food Preparation:Understand food preparation processes, including proper cooking temperatures. Monitor portion sizes and presentation to enhance customer appeal. Excellent Customer Service:Make menu recommendations to customers. Serve patrons within a reasonable timeframe. Handle customer complaints professionally. Health and Safety Standards:Comply with hygiene and safety protocols. Ensure a clean and safe dining environment. Qualifications Experience:At least 1 years of experience working in a hotel or restaurant. Familiarity with restaurant operations and service standards. Education:Secondary school certificate or equivalent.
We are looking for a hard-working and energetic Sales Associate who can sell our amazing fresh pasta, in the world's most iconic and luxurious department store, Harrods. What you'll do at Pasta Evangelists: - Ensure the standards with regards to preparation and presentation of the counter are adhered to at all times. - Maintain the highest standard of cleanliness and maintenance of furnishings and equipment. - Treat company property with due care and attention. - Adhere to all company policies and procedures to ensure smooth running of the business. - Ensure you are operating world-class service standards that showcase the brand. - Follow processes and procedures to reduce wastage within the restaurant. - Adhere to cash handling procedures set in place by the company. - Maximize sales opportunities through excellent service and upselling techniques. - Respond to changes in the business as required. - Project a positive and professional image to customers and employees. - Handle all customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily and ensure follow up, ensuring any situations are brought to the attention of Managers. - Develop a culture of actively seeking feedback from customers on a regular basis. - Attend daily briefings and respond to any necessary changes and updates. - Enjoy a professional working relationship with your team, ensuring excellent communication. - Be punctual, always following company absence and lateness procedures if unable to attend work as scheduled. - Support the training of new employees. What we can offer: - Join a dynamic, fast-moving & diverse team - Regular team socials - Prorated 28 days of paid annual leave (inclusive of bank holidays) - Free Pasta Evangelists products - Free Italian lessons - Discounted gym membership - Discount at our counter and restaurant in Harrods - Referral bonus Scheme - Cycle to work scheme
Scott's Richmond, nestled in the picturesque Richmond-Upon-Thames, is an exquisite dining destination celebrated for its exceptional cuisine, warm ambiance, and commitment to providing an outstanding dining experience. As a beacon of culinary excellence, Scott's Richmond offers a menu featuring the finest dishes, set within an inviting atmosphere. Scott’s Richmond captures the splendour of the original concept in Mayfair and brings it to the stunning banks of the Thames in Richmond, just outside central London. We are currently seeking a dedicated and service-oriented individual to join our team as a Waiter. As a Waiter at our restaurant, you will be an integral part of delivering an outstanding dining experience. If you have a passion for hospitality, possess fine dining expertise, and are committed to providing exceptional service, we invite you to bring your skills to the renowned setting we call home. Key Responsibilities: - Greet guests in a professional and friendly manner. - Take and relay accurate food and beverage orders to the kitchen and bar. - Provide detailed information about menu items, specials, and wine selections. - Collaborate with kitchen and bar staff to maintain a smooth workflow. - Handle guest inquiries, concerns, and special requests with tact and professionalism. - Uphold the highest standards of cleanliness and hygiene in the dining area. Requirements: - Proven experience as a Waiter/Waitress in a high-end restaurant or similar establishment. - Exceptional customer service and communication skills. - Knowledge of fine dining etiquette and service standards. - Ability to multitask in a fast-paced environment. - Attention to detail and a passion for delivering an outstanding guest experience. Benefits: - Generous discount off your bill (including drinks), when dining in one of our restaurants across the Group - Unrivalled opportunities for progression across the Group - Paid overtime - 28 days holiday, increasing with length of service up to 5 extra days - Recommend a friend scheme with great bonuses per individual referral - Exclusive access to our discounts including money off gym memberships, travel, online shopping, gadget, and much more - Reward programmes, long service awards, and staff recognition and incentives Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality.
Are you a passionate mixologist with a flair for creativity and a desire to elevate the craft of cocktail making? Mr Fox, a vibrant and stylish destination in the heart of Croydon, is on the lookout for a talented, part time Cocktail Bartender to join our dynamic team. As a Cocktail Bartender at Mr Fox, you will play a pivotal role in creating a unique and unforgettable experience for our guests. From crafting signature cocktails to engaging with patrons, your expertise will contribute to the vibrant atmosphere that sets Mr Fox apart. Responsibilities: Mixology Mastery: Showcase your expertise by preparing and presenting a diverse range of high-quality cocktails, adhering to Mr Fox's standards of excellence. Customer Engagement: Interact with patrons, take orders, and make personalized drink recommendations to enhance the overall guest experience. Bartending Duties: Execute traditional bartending responsibilities such as handling cash transactions, managing tabs, and maintaining an organized and efficient bar area. Cleanliness and Compliance: Maintain a clean and organized workspace, ensuring strict adherence to health and safety regulations. Collaborative Spirit: Work closely with our team to ensure a positive and efficient working environment, supporting each other in delivering exceptional service. Requirements: Proven experience as a Cocktail Bartender In-depth knowledge of drink recipes, mixology techniques Exceptional customer service skills with the ability to thrive in a, fast-paced and premium environment. Strong communication and interpersonal skills. Attention to detail and a commitment to maintaining a clean and organized workspace. Benefits: salary starts at £11.44, but to be reviewed after 3 month probation, an aditional average of £2ph tronc/service charge Opportunities for career growth and advancement Employee discounts at Mr Fox and Bart & Taylor venues. Immersive and dynamic work environment Mr Fox is proud to be an equal opportunity employer, welcoming applications from candidates of all backgrounds and experiences. Join us at Mr Fox, where innovation meets tradition, and let's create exceptional moments together. Cheers!
As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments. Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle. Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further. Who are we? We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you! Did you know, we are also part of the EssilorLuxottica family? EssilorLuxottica is the global leader in the design, manufacture and distribution of lenses, frames and sunglasses! We are home to the most loved and widely-recognised vision care and eyewear brands in the world. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands. Who is the perfect candidate? Provide excellent customer service, with the ability to provide personalised assistance to customer and address their needs and concerns Great communication and rapport building to translate professional terminology into language understandable to patients Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations Ability to work as part of a team, with colleagues across the whole store The ability to work under pressure and handle challenging situations in a fast-paced retail environment Confidence, passion, drive and enthusiasm Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets Arrange and maintain the stores look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance. Anything else you should know? Sales and performance-based bonus Targeted incentives Pension scheme Life Assurance - 2 x your basic annual salary Private medical cover for you and your family Free eyewear annually with eligibility from day one of joining us! Opportunities to get involved in the OneSight EssilorLuxottica Foundation Discounts throughout the year for your friends and family Employee Assistance Program offering confidential support and advice on everything from financial support and everything in-between 33 days annual leave - increasing with your length of service, plus the opportunity to buy or sell holiday Flexible health related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan Opportunities to join a company wide community with peer-to-peer knowledge sharing and collaborating through our internal channels Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and even discounted bicycles through our Cycle to Work Scheme And so much more!
We are a bustling grocery shop dedicated to providing high-quality products and exceptional service to our customers. We are seeking a dynamic and reliable individual to join our team as a Shop Worker. The ideal candidate will have a passion for customer service, a keen eye for detail, and a willingness to contribute to the smooth operation of our store. Responsibilities: - Greet customers and provide friendly, knowledgeable assistance - Stock and organize shelves, ensuring products are neatly displayed and easily accessible - Maintain cleanliness and organization throughout the store, including sweeping, mopping, and sanitizing as needed - Assist with receiving and unpacking deliveries, checking for accuracy and quality of goods - Operate cash registers and handle transactions accurately - Answer customer inquiries and address any concerns in a professional manner - Collaborate with team members to ensure efficient workflow and excellent customer satisfaction Requirements: - Previous experience in retail or customer service preferred - Strong communication and interpersonal skills - Ability to work in a fast-paced environment and multitask effectively - Attention to detail and a commitment to maintaining high standards of cleanliness and organization - Flexibility to work evenings, weekends, and holidays as needed
Based at: Chancery Lane. Reports to: Store Manager Job Purpose: Manager in the efficient and profitable operation of a Brew Garden Store. To ensure the company standards are met at all times. Responsible for the Health and Safety of their employees. Working with the management to maximise P&L. Key responsibilities: General: - Carry out your duties faithfully, competently and diligently; and to the best of your abilities and subject to all policies, rules and regulations issued for the guidance of employees by Brew Garden. - Obey all lawful instructions given by the Management of Brew Garden and use your best endeavours to promote the interests of Brew Garden. - Familiarise yourself with the company’s fire, health and safety; and Food Hygiene procedures, in accordance with UK Regulations. - Act as a “bridge” between management and team members to facilitate division operation (e.g. keep management team appraise of staff activities, issues, challenges, etc) - Collaborate with management to develop and carry out ideas and procedures to continuously improve department performance - Address guests concerns, requests or issues either individually or by enlisting the help of management team. Banking/ Finance/ Payroll: - Assist management team in cash handling and banking activities within the store in accordance with Brew Garden procedures. - Follow Brew Garden cash handling procedures. - Report any float or petty cash shortage immediately to HO. - Ensure the sales and figures are entered on a daily basis on the wages spread sheet. - Never give cash advances. - Ensure the store is always ready for cash collections, on pre-designated days. - All cash banking must be kept in the locked safe. The safe must never be left open when unattended. - Report any Payroll issue to the Operations Manager and Monika Franchi. Operations/ Administration/ Training: - Responsibilities for profitability and performance of the store. - Organise staff throughout the store in order to deliver efficient customer service and a profitable operation. Maximise the performance and competences of your team. - Strive to achieve Brew Garden Budget and Forecasts. - Constantly strive for a quality of operation of the Brew Garden store. - Ensure store is displayed and maintained in accordance with current Brew Garden Guidelines. - Responsibilities for HR compliance with Brew Garden Policy and UK Regulations in-store. - Fulfil all administrative tasks and duties in the most effective and professional manner in accordance with Brew Garden Guidelines. Ensure: - Ensure each new employee fills his/her contract, “starter pack” and P46 by the end of the first week of employment; - P45/P46 are submitted to HO by the end of the first week of employment; - Each new employee provides correct and valid ID and relevant paperwork to prove eligibility in the UK by the end of the first week of employment; - Each employee receives a “post probationary review” at the end of their first 3 months of employment; - Any lateness, outstanding or fall in performance and other individual staff outcomes are recorded and reported; - Ensure employees’ holidays are registered on Holiday spread sheet and processed accurately and sending an update to Monika Franchi . Ensure all staff holidays are taken in the current financial year; - Every termination of employment is accompanied by the payment of any accrued holiday. - Health and Safety: - Responsibilities for the Health and Safety of employees in store in accordance with UK Legislation and Brew Garden Health and Safety Policy. - Ensure the store always achieves the highest standards in Food Hygiene and Health and Safety. Take all necessary hygiene, safety and security measures needed to create and maintain the safest environment possible for employees and customers. - Monitor the status of your fire alarm, fire extinguishers on a weekly basis and emergency lightings, as per company policy. - Ensure all team members are aware of the location of their Fire Assembly Point. - Ensure fire exits and escape routes are always free of any damage or obstruction. - Report any accident or incident within the premises in the Accident Book and Area Manager. - Ensure risk assessments are reviewed every year and completed for each employee. - Make sure the first aid kit is clearly indicated to staff and available at any time. People Management - Manage the development of all employees. - -Identify training needs and development of team. - -Use leadership to motivate staff and bring them to a high level of performance. - Hold monthly meetings with employees with records kept of any meeting. - Develop good communication between employees to help maintain team spirit. - Create a positive working environment. Always be available should an employee wish to arrange a meeting with the Management, or should the employee need any support. Personnel and other departments: -Weekly meeting with Management team. - Attend all meetings and training sessions as required by your line manager and relay information to management and employees. - Supply data as required by all departments – with reasonable request and notice period. - Develop good communication between employees to help maintain team spirit. - Report any other issues to Operations Manager. - Ensure any and all ‘direct’ employees comply with Brew Garden handbook and contract guidelines.
Job description Holland Bazaar Cash and Carry is seeking a seasoned HR professional to join our team. The ideal candidate will have a minimum of 2 years of HR experience, with expertise in end-to-end recruitment, and onboarding processes, and a strong understanding of employee relations. If you are detail-oriented, possess excellent organizational skills, and thrive in a dynamic work environment, we invite you to apply. Responsibilities: - End-to-End Recruitment: - Collaborate with hiring managers to understand staffing needs. - Develop and post job advertisements on various platforms. - Conduct candidate sourcing, screening, and interviewing. - Manage the entire recruitment process from job posting to offer acceptance. Onboarding: - Facilitate the onboarding process for new hires, ensuring a smooth transition into the organization. - Conduct employee orientations and communicate relevant policies and procedures. - Coordinate training programs and assist in the development of onboarding materials. Payroll Preparation: - Ensure accurate and timely payroll processing. - Compile and verify payroll data before submission to the payroll company. - Address and resolve any payroll discrepancies. - Staff Rota Management: - Create and manage weekly staff rota schedules. - Collaborate with department managers to ensure staffing levels meet operational requirements. Employee Relations: - Handle all aspects of employee relations, including maternity, paternity, and sick leave processes. - Conduct thorough investigations and provide recommendations for resolution. - Manage disciplinary procedures and returns to work in compliance with company policies. - Assist in the development and implementation of HR policies and procedures. - Maintain employee handbook and HR policies and procedures manual. - Coordinate employee training programs and ensure compliance with training requirements. - Assist in the performance management process, including conducting performance evaluations and providing feedback to employees. - Maintain employee records and ensure data accuracy in HRIS systems. - Assist in change management initiatives, ensuring smooth transitions for employees. - While experience in TUPE and change management is preferred, it is not compulsory. - Employment Verification Checks: - Conduct thorough employment verification checks for new hires. - Ensure compliance with company policies and legal requirements. Qualifications: - Minimum of 2 years of experience in HR, with a focus on end-to-end recruitment and employee relations. - Bachelor's degree in Human Resources, or a related field. - Knowledge of employment legislation and HR best practices. - Strong interpersonal and communication skills. Job Types: Full-time/ Part-time/ Flexible working, Permanent Salary: From £19.50 per hour Benefits: - Casual dress - Company events - Company pension - Cycle to work scheme - Employee discount - Free parking - On-site parking - Referral programme - Store discount Schedule: - 8 hour shift - Day shift - Monday to Friday Experience: Human resources: 2 years (required) Language: Turkish (preferred) Bulgarian (preferred) Romanian (preferred) Licence/Certification: CIPD (preferred) Work authorisation: United Kingdom (required) Ability to Commute: Peterborough (required) Work Location: In person
We are recruiting for an in-store Nutritionist & Assistant Manager that lives and breathes health and nutrition. The Assistant Store Manager will be an energetic, self-motivated and dynamic leader and team member who embodies the live well philosophy of Windfall. The role will suit individuals with experience in nutrition, ideally gained within a retail environment, although consideration will be given to those who have gained this knowledge from alternative environments. Ideally you will have a qualification in the area of Nutrition and experience within a retail managerial role. Job Duties: Team Management Support the Store Manager and 'act up' to Store Manager role in their absence. Strong team building, leadership and managerial skills, such as giving feedback to store associates regarding work performance on an on-going basis, recruiting, hiring, and performance management. Training employees in sales, stocking, inventory, customer service, being a cashier, and other relevant skills. Managing employees, making sure they're on their best behaviour, appropriately representing the company's values, and maintaining a positive attitude. Delegating tasks to employees. Scheduling employees to fit their weekly hours allotments. Inspiring the retail team with a positive attitude and enthusiasm. Nutrition Department Management Providing appropriate guidance on safe supplementation protocols and evidence-based nutrition to customers. Managing supplement orders and accounts. Staying on top of supplement price updates and margins in line with the current market. Providing new staff training on nutrition and supplements within the store. Organising brand trainings with supplement suppliers for staff members. Monitoring supplement dates and inventory. Monitoring brand deals and promotions in order to drive up margins within the store. Unpacking orders & processing invoices in supplement + other departments. Store Management Opening, closing and operating the retail faculty. Including, but not limited to cash handling, inventory count & deposits according to Windfall procedures. Ability to work a flexible schedule (holidays and weekends) Responsible for ordering merchandise and supplies to maintain appropriate inventory levels according to Windfall guidelines to maximise sales and maintain store appearance. Verify the delivery of all merchandise to the store. Maintaining the store at optimum sales productivity by making sure all items are in stock and shelved properly throughout the store. Communication Reaching out to customers regarding special orders and updates. Communicating with staff, customers, suppliers and other departments in person, over the phone or by email. Reporting on retail site's productivity, making sure the site is meeting financial quotas. Ensuring that the retail site meets all quality standards and regulations. Training Having sufficient product knowledge and customer service skills to help customers with questions that are too advanced for the rest of the team. The ability to learn new product trends, features, advantages and benefits, in addition to the training and development of associates with regard to product knowledge. At Windfall Natural Ltd we create an outstanding experience. From the sleek store environment, to the vast but carefully selected products; including organic food, skincare and natural remedies. We offer to our customers consultations with qualified and experienced nutritionists who keep up to date on the latest training regarding nutrition and healthy living. We are pioneers in offering education to the local community on healthy living and sustainability through our regular workshops. You need to have the confidence and ability to impartially advise people on any questions or issues they may have. Bring your smile and your personality with you! Other benefits: competitive rate of pay 20-30% discount across store company pension 28 days holiday (including public holidays) opportunity for career progression Job Types: Full-time, Permanent Salary: £31,000.00-£33,000.00 per year Benefits: Company events Company pension Discounted or free food Employee discount Flexitime Store discount Schedule: Day shift Every weekend Monday to Friday Weekend availability Education: Diploma of Higher Education (preferred) Experience: Retail sales: 1 year (preferred) Supervising experience: 1 year (preferred) Customer service: 1 year (preferred) Retail management: 1 year (preferred) Management: 1 year (preferred) Work Location: In person Expected start date: 01/04/2024
Certainly! Here's a sample job advertisement for a pub bar staff position: Job Title: Pub Bar Staff **Location: The Grosvenor Arms ** Job Type: Part-time/Full-time Job Description: We are seeking enthusiastic and customer-focused individuals to join our team as Pub Bar Staff. If you enjoy providing exceptional service and thrive in a lively atmosphere, we want to hear from you. Responsibilities: - Greet and assist customers in a friendly and professional manner. - Prepare and serve a variety of alcoholic and non-alcoholic beverages. - Maintain a clean and organized bar area. - Handle cash transactions and maintain accurate till records. - Monitor customer needs and ensure a pleasant dining/drinking experience. - Adhere to responsible alcohol service guidelines. - Collaborate with kitchen and serving staff to provide a seamless dining experience. - Assist with bar inventory and restocking supplies. Qualifications: - Previous experience in a bar or restaurant environment is a plus. - Excellent customer service and communication skills. - Responsible and reliable with a strong work ethic. - Basic math and cash handling skills. Benefits: - Opportunities for growth and advancement. - Fun and engaging work environment. If you're ready to be a part of our team and help us create memorable experiences for our customers, please submit your CV and a brief cover letter outlining your relevant experience. We look forward to welcoming you to our pub family!
£40-45 hours a week, £13.50-14.50 per hour + cash tips, 2 days OFF. An opportunity to join a renowned Pancake Chain in Chelsea with more than 50 years of service and a Management team with a proven track record for training and developing. Position available immediately cash handling key holder responsibility opening and closing the venue
We are seeking a friendly and customer-oriented Front of house team member to join our team. As a Front of house, you will be responsible for providing excellent customer service and ensuring a positive experience for our customers. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you! Responsibilities: - Greet customers as they enter the shop and provide assistance as needed - Process customer transactions accurately and efficiently using the cash register - Maintain a clean and organized checkout area - Answer customer inquiries and address any concerns or complaints -To maintain a high standard of hygiene and cleanliness in the kitchen and food storage areas at all times, in accordance with the appropriate Food Hygiene Regulations. - Collaborate with other team members to ensure smooth operations at the front end - Follow all food safety and hygiene protocols to ensure the safety of our customers -Ensuring that surrounding areas are clean and perfect to receive walk-in customers. -To assist with food & beverage preparation for delivery.(Just Eat, Deliveroo, Uber Eats) Qualifications: - Previous experience in bartending, food service, or hospitality is preferred - Knowledge of food safety practices is a plus - Strong communication skills and ability to interact with customers in a friendly manner - Excellent attention to detail and ability to handle cash transactions accurately - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Willingness to learn and adapt to changing job responsibilities Please note that this position may require standing for long periods of time and occasional lifting of heavy items. If you are enthusiastic about providing exceptional customer service and enjoy working in a dynamic team environment, we encourage you to apply for the Front of House position. We offer competitive pay rates and opportunities for growth within our organization. To apply, please submit your resume highlighting your relevant experience. We look forward to reviewing your application.
Looking for a driver and helper to work and serve on ice cream van Come and join our Ice Cream Team. Looking for someone willing to work a full day from 9-6 aprox driving and serving on an ice cream van. Needs to be a kind and joyful person as our most important customers are children. Should speak English and have a driving license for at least one year. Experience and Qualifications You don’t need experience to join our Ice Cream Team. You may already be in a similar job but if not, that’s ok! We will provide the training and support required to ensure you are great at what you do. ***Full Drivers Licence Required and must be 21+ years of age*** As part of our food and beverage Team, you will… - Greet guests and serve delicious ice cream - Operating the Ice Cream Van (Full Drivers Licence Required) - Take card payments - No Cash handling - Always taking Health & Safety very seriously
The station house is an independent, established gastro pub in Acton. Renowned for its commitment to quality, provenance and service, we enjoy great trade from our loyal customers. We are looking for a great all-rounder to join our small team on a full time basis. • You will have a genuine love of food, be confident handling, serving food • Demonstrate competent chef skills. • Have a friendly personality. • Be happy being in a open plan kitchen kitchen – being proactive and using your initiative to take on your next task. • Be calm and organised, multi-task, and have keen attention to detail and cleanliness. • Confidently build relationships with demanding customers and the existing team members. • Be reliable & trustworthy. • Speak clearly in English. • Able to work on a fast busy environment, We offer a competitive rate of pay based on experience, staff discount, staff meals and discounts for all the company businesses Job Type: Full-time
We are seeking a skilled and passionate Barista Worker to join our team. As a Barista Worker, you will be responsible for preparing and serving a variety of hot and cold beverages, maintaining a clean and organized workspace, and providing excellent customer service to ensure an exceptional experience for our patrons. Responsibilities: Prepare and serve a variety of hot and cold beverages, including coffee, espresso, tea, and specialty drinks, according to established recipes and standards. Operate espresso machines, coffee grinders, and other equipment safely and efficiently. Handle cash and process transactions accurately using a POS system. Maintain cleanliness and organization of the café, including brewing equipment, countertops, and seating areas. Restock supplies and ingredients as needed. Ensure compliance with health and safety regulations at all times. Provide friendly and attentive customer service, taking orders and addressing customer inquiries and concerns promptly and courteously. Collaborate with team members to ensure smooth operations and a positive work environment.
Scott's Richmond, nestled in the picturesque Richmond-Upon-Thames, is an exquisite dining destination celebrated for its exceptional cuisine, warm ambiance, and commitment to providing an outstanding dining experience. As a beacon of culinary excellence, Scott's Richmond offers a menu featuring the finest dishes, set within an inviting atmosphere. Scott’s Richmond captures the splendour of the original concept in Mayfair and brings it to the stunning banks of the Thames in Richmond, just outside central London. We are currently seeking a dedicated and eager Runner to join our dynamic team. As a Runner, you will be an essential part of the service team, ensuring the smooth flow of operations and contributing to the overall excellence of our dining experience. If you have a passion for hospitality, a keen eye for detail, and are committed to delivering top-notch service, we invite you to be a crucial part of the experience at our restaurant. Key Responsibilities: - Ensure the timely and accurate delivery of dishes from the kitchen to the appropriate tables. - Collaborate with servers, kitchen staff, and other team members to maintain a seamless workflow. - Assist in the setup and breakdown of tables, ensuring they are impeccably arranged. - Monitor and replenish supplies as needed, contributing to a well-prepared and organized dining area. - Provide support to the service team, responding to requests and contributing to a positive guest experience. - Uphold the highest standards of cleanliness and presentation in the dining area. Requirements: - Previous experience in a restaurant environment is advantageous but not required. - Strong communication and teamwork skills. - Ability to work in a fast-paced environment and handle multiple tasks efficiently. - Attention to detail and a commitment to maintaining high standards of service. Benefits: - Generous discount off your bill (including drinks), when dining in one of our restaurants across the Group - Unrivalled opportunities for progression across the Group - Paid overtime - 28 days holiday, increasing with length of service up to 5 extra days - Recommend a friend scheme with great bonuses per individual referral - Exclusive access to our discounts including money off gym memberships, travel, online shopping, gadget, and much more - Reward programmes, long service awards, and staff recognition and incentives Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality.
Salary: £28,000 per annum Expected Hours: 20 – 50 per week Dependent on function ( averaging 45 hours per week ) Reports to (role): Licensee ** Main purpose of the role:** To oversee the daily operations & ensure the smooth running of our social club and all functions and events whilst delivering the highest quality of service to our customers. Managing a team of staff. ** Key responsibilities:** 1. Overseeing the daily operations and ensuring the smooth functioning of our social club, including Rotas, liaising with payroll to ensure staff are paid on time. 2. Managing and leading a team of staff ensuring full cover is provided at all times dependant on function. 3. Recruit and train new employees on policies, procedures and standards expected. 4. Motivate and offer support to your team, ensuring each customer is offered the highest level of service. 5. Be innovative, approachable, and have the ability to quickly build rapport with our customers. 6. Looking at new ways on how to improve customer satisfaction and increase sales ( upselling, etc) 7. Maintaining a clean visual of the bars showing what is on offer. 8. Cellar management including pipe cleaning. 9. Ensuring compliance of health and safety and fire regulations within the workplace and maintain high standards of hygiene throughout the club. 10. Ensuring all aspects of stock control from order to delivery while maintaining a minimum amount of stock ( depending on function) liaising with the licensee at all times. 11. Following all till and cashing up procedures ensuring all staff are following these correctly. 12. Work with the commercial team to promote & deliver the setup of events & functions, communicating and reporting back on how the event went. 13. To be flexible at all times and available to work throughout the week including weekends. ** Skills / Experience / Qualifications:** • Previous Bar Management/Assistant Management experience required. • Have a full understanding of the licensing law along with any other relevant legislation. • Have a ‘Can do’ attitude and not afraid of getting ‘stuck in’. • Excellent leadership and team management skills. • Ability to multi task and prioritize tasks effectively • Ability to work in a fast pace environment and handle pressure, due to having several rooms that regularly get booked out. ** Key Stakeholders:** • Licensee • Club Directors/ Board
-Great physical strength, stamina, and the ability to work fast under constant pressure -Attention to detail and the ability to multitask -Good verbal and written communication skills -Great customer service skills -Must be able to handle cash transactions responsibly -General maths skills -Ability to maintain cleanliness and proper sanitation
We are seeking an energetic and people-oriented Server to join our team. As a Server, you will play a crucial role in providing friendly service to our customers and ensuring their experience is memorable. ```Responsibilities``` - Provide menu recommendations and answer any questions about the menu - Take food orders accurately - Process payments and handle cash transactions accurately - Serve Crepes to customers promptly and efficiently (training will be provided if needed) - Maintain cleanliness in the work area ```Skills``` To excel in this role, you should possess the following skills: - Strong hospitality skills - Ability to work well both independently and in a team environment - Basic math skills for accurately processing payments and making change - Upselling abilities to promote additional menu items or special offers Join our team today as a Server and be part of creating memorable dining experiences for our guests. Apply now! Job Types: Full-time, Part-time Salary: From £11.00 per hour Expected hours: 10 – 45 per week (preferred hours will be discussed during the interview stage) Benefits: Casual dress, Free food Schedule: Monday to Friday, No weekends Supplemental pay types: Loyalty bonus, Tips Ability to commute/relocate: London, W11 1LA: reliably commute or plan to relocate before starting work (required) Language: Fluent English (required) Work Location: In person