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Are you a confident individual with a passion for inbound sales and achieving targets? At Giant Group, we’re excited to offer an incredible opportunity for an Inbound Sales Advisor internally known as Welcome Team Advisor to join our growing team. What we offer: Salary: £25,000 per annum + £12,000 OTE (uncapped commission) Hours: 37hrs, Mon – Fri 9am to 7pm (rotational shifts) Contract type: Permanent Work Location: Hybrid- Uxbridge About us We believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis. To understand more about Giant Group and our services please browse our website at: About the role As an Inbound Sales Advisor in our Welcome Team, you will have an impact in increasing our customer base by identifying their needs and showcasing Giant’s solutions. Therefore, you will be a main point of contact, handling inbound and outbound calls, promoting our range of products and services, and ultimately achieving sales. Key responsibilities of the role include: • Taking inbound and making outbound calls to warm leads., • Meeting set KPI’s for conversion rates, activity levels and sales targets., • Handling objections to encourage customer sign-ups., • Manage customer emails and enquiries effectively., • Taking the customer through the onboarding process using our CRM system., • Provide exceptional customer service and resolve customer complaints quickly and effectively. Your ideal experience & competencies Ideally you would have at least 2 years’ experience in a customer service/onboarding role or alternatively educated to a degree level. • You can only excel in this role with excellent communication skills, both verbal and written., • Being great at building rapport and relationships with your customers, adding value and always being humble., • Having tenacity and a proven track record hitting activity and sales targets., • You must be able to demonstrate the ability to learn about umbrella company services and possess a high level of resilience with a passion to develop technical, operational and product knowledge, and with a drive to add value to your customers., • Proficiency in Microsoft Office & Teams; and updating CRM systems. Employee Benefits • 31 Days Holiday: Enjoy generous time off, inclusive of bank holidays., • Pension Schemes: Secure your financial future with our pension plans – auto enrolment or tax efficient salary sacrifice., • Enhanced Maternity and Paternity Pay: We're here to support your growing family., • Supporting Childcare: Support for parents returning to work., • Life Assurance: We've got you covered., • Employee Referral Bonus: Refer talent and earn rewards., • Birthday Leave: Celebrate your special day with an extra day off., • Leave for Volunteering: Paid day off for charity work., • Employee Assistance Program: Get the support you need when you need it., • Buy Additional Holidays: More time for you, when you need it., • Health Cash Plan: Your health is our priority., • Giant Advantage: Exclusive discounts for our amazing team., • Soft Loans: Emergency loans for unexpected expenses, • Subsidised Gym Membership: Stay fit and healthy with Nuffield Health., • Role-Relevant Training: Invest in your career growth., • Social Events: Connect with your colleagues., • Long Service Awards: Celebrate your loyalty and dedication., • WeCare Services: Access free 24/7 online GP, mental health support, and virtual well-being resources. All our posts are subject to pre-employment checks. We are committed to equal opportunities in employment, and we look forward to all applicants, and applicants with a disability, who meet the minimum criteria for the job, and consider them on their abilities. Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.

Salary: £31,000 + performance-related salary scale As a Renewals Negotiator, you will be responsible for ensuring that our landlords and tenants are contacted three months prior to the end of their tenancy in order to successfully renew the contract. You will represent the landlord to ensure that we are achieving the best outcome for them in relation to extending the tenancy but you will also offer advice to tenants and answer any questions they may have. Whether or not a tenancy agreement is renewed, you will be responsible for handling all tenancy paperwork in accordance with legislative requirements to ensure that the process is as smooth as possible for all parties involved. As a Renewals Negotiator you will need to provide exceptional customer service to all landlords and tenants as well as demonstrate key sales skills in order to maximise revenue growth for the business. Specific Responsibilities: • Ensuring landlords and tenants are contacted 90 days prior to the original contract end in order to minimise any risk of a void period for the landlord, • Maintaining a high renewal rate and delivering on department KPIs, • Keeping up-to-date with all lettings compliance and litigation and advising our clients of any changes that may affect them, • Ensuring that all paperwork is handled correctly and that all legal responsibilities are carried out prior to a renewal deal being completed, • Building and maintaining a fantastic working relationship with various departments at Foxtons involved in the lettings process, • You’ll be working towards monthly salary bonuses, dinners in some of London’s most exclusive restaurants, and annual overseas trips to exotic locations. Our Renewals department has a thorough training programme and our property experts continue to be challenged professionally and personally throughout their career. There are clear opportunities to progress into senior roles throughout the department and whether this is your first corporate experience or you have commercial experience already, this is a great opportunity for highly determined individuals to build a successful career. About You It takes a special kind of mindset and an insatiable hunger to succeed as a Foxtons Negotiator. You’ll pick up key life skills as you focus on building relationships and helping our clients navigate the nuances of owning and renting properties. Strong communication skills are a requirement. To provide the best service to our customers, the hours can be long. But hard work is well rewarded – uncapped commission, and you can land yourself a spot on fully funded five-star trips that are famed throughout the industry. You will get unrivalled training in this role, so experience in property is not necessary. But if you show real determination to succeed, right from the first interview and throughout your career at Foxtons, we promise a real, lasting commitment to help you achieve greatness in our industry. We offer • Weekly incentives, quarterly cash bonuses, and other fun team competitions, • Comprehensive, ongoing training programme, • Great career opportunities, • Diversity and inclusion networks, • One paid work day a year to volunteer for a charity of your choice, • Wellbeing package including enhanced sick pay, free confidential counselling helpline, Mental Health First Aiders, access to a coaching platform, and subsidised gym membership, • Enhanced parental policies, including generous shared parental leave, • Subsidised staff café and bar About Us As London’s number 1 estate agency brand,* our customers choose us because we get it done. And we know it’s our people that make us so successful. In over 40 years serving London and the Home Counties, we have discovered a winning formula for creating driven and ambitious professionals. This includes the best training at every stage, market-leading technology and the opportunity to work alongside some of the industry’s most influential professionals. Is it important for you to know our Corporate Social Responsibility before you apply? Great, it’s important to us too. Whether we’re providing LGBTQ+ safe spaces, stocking our offices from charitable water suppliers or engaging in fabulous local events, our 50+ offices across London play a key part in our communities. We also offer annual paid time off for employees to volunteer at a charity of their choice. Many choose to support our partner, Single Homeless Project. This is London's largest homelessness charity, making a difference in 10,000 Londoners’ lives across all 32 boroughs. • TwentyCI data, 2023 v 2022 market share and market share growth of new instructions at a brand level

Hours of work: Day and night shifts, averaging 40 hours per week About us: Encompass Digital Media is a global managed services company focused on supporting TV networks, broadcasters, sports leagues and digital platforms with the delivery of their linear/nonlinear video and audio content across television, radio and digital platforms. We design, implement and operate reliable video and audio solutions that capture, process and deliver clients’ content from any source, in any format, to any destination in the most efficient and reliable way possible. Main Purpose: The Playout Director plays a critical role in ensuring the smooth delivery of service requirements within a busy transmission suite, acting as the key component in successful content delivery all the way through to playout and distribution. This position incorporates three fundamental disciplines which are Media Management, Live event MCR and Playout for a tier 1 public service broadcaster. The role will be working across a shift rotation of dayshifts and nightshifts 24/7/365 and at any one time working on one of the three positions per shift that delivers those three core functions. Effective communication skills and professionalism is required to deal directly with the client, routinely managing both server playout and high-profile live events and working alongside a live continuity announcer. The team of Playout Directors will be working together across the service requirements, implementing and maintaining ‘best practice’ SOPs and delivering maximum service levels to ensure client satisfaction. Principal Responsibilities: Media Management • Provide the media management Service 24 hours a day, seven days a week across the year., • Coordinate missing material lists -, • Deliver transmission master material to playout in a timely manner, some programming may be delivered within a few hours of transmission., • Coordinate the handling of proxy files for ‘late and live’ content, commercial copy or any material failing Auto QC and/or integrity checks, • Manually ingest content, including but not limited to, recordings of incoming live content., • Multi-point spot checks per all programme content. Any faults detected will need to be reported back to key stakeholders., • Coordinating quick turnaround content for TX, including recording line feeds, playing as lives or fast track ingest. Logging timecodes and making sure the scheduled playout is updated., • Overseeing automated content management processes and responding to any issues., • Manually push material to playout for TX if required., • Spot check failures notified to the key stakeholders to facilitate correction and/or redelivery of the material., • Coordinating the delivery, ingest and processing of both advanced schedules and the daily final TX Schedule, • Supplying content to the client as and when requested, • Managing commercial content with the commercial suppliers and arrange and manage any redelivery due to QC failures., • Working knowledge of the BT and client fibre networks., • Knowledge of television specifications in HD and SD, analogue and digital and audio specifications., • To understand the EDM and client network and facilities and to enact back-up procedures in case of emergencies., • To operate the playout automation system to enable video recording and playback of material., • Responsible for the line bookings of incoming connectivity to meet live event requirements., • Provide first line support and be the initial point of contact between any outside source and EDM playout., • Coordinating with the contribution partners to perform a line up and communicating clear and precise details with the client and playout., • Monitor and manage the incoming feeds during any live events. Playout • Appending, monitoring, and maintaining routine daily schedules provided by the client as they play out from the broadcast automation., • Understanding and routinely monitoring the various core elements of the Service, including video, audio, graphics, SCTE, delay services, access services, blanking events., • Monitoring the various hand-off points, including OTT and reporting and escalating any issues, • Exceptional knowledge of the playout automation, understanding the levels of manual intervention available and confidence to use them., • Quick and direct response to resolve any issues with any element within the playout chain that will impact the service delivery., • Clear understanding and efficient enactment of escalation procedures both internally and to the client., • Coordinating with the Playout director handling Media coordination and Live event MCR, • Monitoring missing material within the playout automation., • Responding to client requests for schedule amendments and maintaining the schedule integrity., • Running live events within the automation system, switching to the incoming feed, communicating side by side with PA’s or over talkback with the clients live production teams to coordinate taking commercial breaks, coming off at the end of the live and timing out the schedule as per client provided guidelines., • Recording the live event ahead of content QC and managing the schedule ahead of a quick turnaround repeat airing., • Working closely with the on-site continuity announcers to coordinate both live and pre-recorded voiceovers for air., • Clear and informative logging and reporting of all service impacting incidents and deviations from the delivered schedule. Experience / Knowledge: • Must have proven experience within an MCR/operations environment in a broadcast operation., • Strong understanding and experience of media management processes., • Extensive knowledge and experience of playout automation systems (Grass Valley AMPP preferred)., • Extensive experience of running high-profile live events., • Excellent understanding of the playout chain including distribution to the affiliates. Personal Skills: • Enthusiasm and commitment to adopt modern technologies and best practice operations solutions., • Strong work ethic and comfortable with shift work and unsociable hours., • Excellent communication and people skills., • Able to work under pressure and prioritise workload., • Eager, quick to learn and a collaborator. Benefits include: • 264 hours annual leave per annum, inclusive of bank holidays, • Matched up to 5% pension contributions and independent pension advice, • Health benefits including eye care vouchers, health cash plan and 24/7 employee assistance programme, • Income protection and life assurance benefits, • Regular wellness and engagement events, • Performance recognition awards