Customer Service Advisor
28 days ago
Liverpool
6-Month FTC | Full-Time | Liverpool City Centre | Hybrid Working Your new company I'm currently recruiting on behalf of our client, a leading name in the financial services sector, for a Customer Service Advisor to join their team on a 6-month FTC basis. This is a fantastic opportunity to gain experience in a fast-paced, customer-focused environment, working from modern offices in Liverpool city centre with a hybrid working model. The role also includes a 1 in 4 Saturday working rota. Your new role As part of the Customer Services team, you’ll be the first point of contact for customers, dealers, and funders, delivering high-quality support and ensuring a smooth customer journey. Key Responsibilities: • Respond to inbound customer queries via phone and email in a timely and professional manner., • Maintain accurate customer records, including updates to personal details and account changes., • Process settlement figures and due-date amendments., • Build product knowledge across a range of products., • Provide clear, effective advice and escalate complex issues when necessary. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4702513