Westbourne, Westminster
SENIOR DOG WALKER AND OPERATIONS ASSISTANT IMPORTANT - PLEASE READ BEFORE APPLYING Professional dog handling experience is an essential requirements for this position. Applicants must have previous professional experience working as a dog walker for an established dog walking company, or as a professional dog trainer. This position is not suitable for applicants whose experience is limited to caring for their own dogs or those belonging to family members or friends. Professional dog walking requires confidence, practical handling skills, an understanding of canine behaviour and the ability to safely manage unfamiliar dogs in different environments. As you will be independently responsible for clients' pets without their owners present, previous professional experience handling other people's dogs is essential. CYCLING REQUIREMENT Applicants must: • Own or have reliable access to a bike, Lime, Forest, • Be a confident cyclist on London roads, • Be comfortable cycling between client bookings within their assigned working area OPERATIONS & ADMINISTRATION Previous experience in business operations or administration is not essential. We are looking for an experienced professional dog walker or trainer who is organised, reliable, proactive and willing to learn. Training will be provided to help the successful candidate gradually develop into an Operations Assistant role, supporting client management, scheduling, staff coordination, and general business administration. ABOUT THE ROLE London Pet Club is looking for a reliable, organised and experienced dog walker to join our growing team as a Senior Dog Walker & Operations Assistant. This is an exciting opportunity for someone with professional dog handling experience, who is interested in progressing into an operational and administrative role within a professional pet care company. We are particularly interested in candidates who enjoy working with dogs, but are also eager to develop new skills, take on additional responsibilities and learn about the day-to-day management of a pet care business. Initially, your primary responsibilities will involve professional dog walking and pet care. As you become familiar with London Pet Club's services, clients and operating procedures, you will gradually be trained to assist with administration, staff coordination, client relationships and daily business operations. You will work closely with the business owner, with opportunities to develop your responsibilities as your experience and confidence grow. We are looking for someone who takes initiative, demonstrates excellent judgement, is dependable and has a genuine interest in growing with the business. KEY RESPONSIBILITIES Dog Walking & Pet Care • Provide professional dog walking services for clients across London, • Safely manage individual and group walks of up to 4 dogs, • Understand and confidently manage different dog breeds, personalities, behaviours and needs, • Follow individual care instructions, walking routines and safety procedures, • Provide regular updates and communicate professionally with clients, • Assist with daytime pet sitting, home visits and occasional overnight assignments, • Support new client introductions and meet-and-greet appointments, • Maintain high standards of animal welfare, safety and professionalism OPERATIONS & ADMINISTRATION As you develop within the role, you will be trained to assist with: • Coordinating daily dog walking schedules and staff assignments, • Managing client enquiries via telephone, email and messaging platforms, • Maintaining accurate client records, pet profiles and booking information, • Assisting with new client onboarding and service arrangements, • Supporting staff recruitment, interviews, onboarding and training, • Monitoring service delivery and ensuring company standards are maintained.l, • Assisting with general administration, marketing and social media activities, • Supporting the organisation of daily business operations, • Identifying opportunities to improve efficiency, processes and customer experience CLIENT RELATIONSHIPS & SERVICE STANDARDS • Build and maintain positive, professional relationships with clients and their pets, • Represent London Pet Club to a consistently high standard, • Demonstrate discretion, professionalism and excellent communication, • Help ensure clients receive a reliable, personalised and high-quality service WORKING HOURS & AVAILABILITY • Up to 20 hours per week, depending on client bookings and business requirements, • Applicants must have availability Monday–Friday between 7am and 4pm, • Occasional evening, weekend and overnight pet sitting opportunities, • Flexibility is essential due to the nature of our services, • Hours may vary according to demand and are not guaranteed We are seeking someone interested in a long-term opportunity who can commit to working with London Pet Club for a minimum of 6 months. PAY Dog Walking & Operations Assistance: £15 per hour Pet Sitting: 1–3 hours: £15 per hour 4+ hours / overnight sitting: £45 per booking Payments are made monthly upon submission of an invoice, on a self-employed contractor basis OUR OPERATING AREAS Camden, Regent's Park, Paddington, Notting Hill, Chiswick, Hammersmith, Finsbury Park, Islington, Hampstead, Tufnell Park, and Walthamstow. Applicants should be comfortable travelling between client locations where required. ESSENTIAL REQUIREMENTS • Previous professional dog handling experience, as a dog walker or dog trainer, • Strong understanding of canine behaviour, body language and safe handling techniques, • Confidence managing dogs of different breeds, sizes and temperaments, • Ability to manage multiple dogs safely and independently, • Excellent reliability, punctuality and organisational skills, • A professional and friendly approach to client communication, • Willingness to learn administrative and operational responsibilities, • Ability to follow instructions accurately and use initiative when appropriate, • Confidence using iPhones, applications and basic computer systems, • An iPhone with sufficient mobile data to operate company applications, • Physically fit and comfortable working outdoors in all weather conditions, • Non-smoker, • Aged over 21 DESIRABLE SKILLS & EXPERIENCE • Previous experience with a professional dog walking, • Experience using scheduling software, booking systems or customer management platforms, • Basic administrative or customer service experience, • Interest in business operations, recruitment, marketing or social media, • Experience mentoring or supporting other dog walkers, • An interest in developing into a more senior operational position WHO WE ARE LOOKING FOR The ideal candidate is someone who genuinely enjoys professional dog walking but is also looking for an opportunity to develop beyond a purely hands-on pet care role. You do not need to know how to run a pet care business. What matters is that you are experienced with dogs, reliable, organised, proactive and willing to learn. We are looking for someone who takes their responsibilities seriously, communicates effectively, adapts to changing schedules and is interested in becoming a trusted member of the London Pet Club team. For the right individual, this role offers the opportunity to gain valuable experience in the operational side of a growing pet care business. HOW TO APPLY Please submit your application along with a brief introduction outlining your professional dog handling experience, availability, and why you are interested in developing your skills in pet care operations.
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